13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Audi Bellevue Difference

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Recent Reviews from Audi Bellevue

Terrible experience with the Service Department I have a 2018 Audi Q7 which was purchased two years ago and now has less than 30k miles. I started to hear a loud whining noise from engine during acceleration and decided to drop off the vehicle for warranty repair. the noise is so obvious that there is no way to be normal for any kind of car .I've been driving this car for the past two years and it never occurred until two weeks ago. I took a video clip that shows the noise and showed the video to the service advisor because I'd like to minimize contact due to COVID19 for the safety of my family and dealer staff. the service advisor stated that the technician will verify the noise based on the video and get back to me. The next day , I received a phone call from them saying they've verified that the noise from the engine is normal. they had two people listening to the car and had the same conclusion that the noise is normal for any super charged car. They stated that they compared with another "known good" car they have and they sounded the same. if I don't agree, I'd need to drive the car with the tech to show them the noise. I stated that due to COVID19 I'd like to minimize contact and I'd like them to try that again and watch my video . I called them later in the day and they said they had another person looking into this and the had the same conclusion that the sound is normal . They will release the car unless I can show them that issue and they need to be able to verify. I had no choice so I went to the dealer and talked with the manager of the service department, she told me exactly the same thing that the sound is normal and they compared with another car and asked me to go to another dealer if I still believe there is a problem. I showed her the video and apparently she heard the sound since I asked her did you hear it and she agreed, but she insisted that she believes the conclusion from the tech. I requested to test drive with the technician , they send the tech to ride with me and during the ride , the noise showed up immediately and the tech stated that that's " normal super charger sound" , " he compared with another car and they sounded the same" . I asked him if we can try the other car , he said " oh, the car is from another customer and it's gone" , I told him I've been driving this car for two years and it wasn't like this until two weeks ago, he said " I didn't drive your car for the past two years so I don't know" , and "I've driven two super charged cars and they all sounded the same. We went back to the dealer and the manager stated that I can go to another dealer like Tacoma and Seattle if I still think there is an issue. I am very disappointed , for such an obvious issue , I don't understand why Autonation Audi of Bellevue would refuse to perform the warranty repair and made multiple false statement to dispute, and risk the safety of the customer and dealer staff during COVID to force us to maintain close contact in the same car when I tried so hard to avoid so. See attachment for dealer statement:

Charles Wang Jun 10, 2021

Wanted to be impressed, but overall impression of their service department was mediocre. Took in my 2021 e-tron due to a wiper stuttering problem (nearly unusable in heavy rain), and the first agent, to his credit, promptly replaced the windshield wipers on my new car after initially attempting to attribute any problems to the audi dealer from whom I had purchased the car (audi Tacoma, a local competitor). We retested the wipers in a simulated rain test - he sprayed water from a water bottle onto the windshield - and the wipers seemed to work. Unfortunately, two days later in a downpour, I retested the wipers and discovered that the stuttering had returned. I immediately drove straight back to the dealership and described the situation to another service member, who took the car to another area to recreate the problem. When he returned, he claimed that the problem was likely due to a windshield coating that was applied by audi Tacoma and that there was nothing more he could do to diagnose the problem. He was confident that there was a coating and told me to take the car to their dealership to fix the problem (he couldn't tell me why such a coating would have been applied to the car or why it would cause the wipers to malfunction). I called audi Tacoma, who scheduled me for an appointment the following day. When I went to the dealer, he shared that there is a known TSB issued by audi regarding this very issue and noted that windshield coatings have not been applied to windshields for many years. They solved the issue in under an hour including a complimentary car wash. Needless to say, I was not impressed with the dismissive attitude at audi Bellevue and more particularly, their attempts to blame another dealership for a well-described problem that every audi dealer should know about. Not confident in their competence at the service department, at least for etron. Final impressions: Promptness - 5/5 Attitude - 2/5 Knowledge - 1/5 Will likely not return for service, since they seem to treat your car differently if not purchased at their dealership.

Robert May 29, 2021

Summary: My 2018 Q7 started to show loud whining noise from engine during acceleration and Audi of Bellevue refuse to perform warranty repair even they clearly heard the noise and stated that's "Normal Supercharger Sound" ,"All Audi supercharged car sounded the same", even I never had the sound in the past two years. Details: I have a 2018 Audi Q7 which was purchased two years ago and now has less than 30k miles. I started to hear a loud whining noise from engine during acceleration and decided to drop off the vehicle for warranty repair. the noise is so obvious that there is no way to be normal for any kind of car .I've been driving this car for the past two years and it never occurred until two weeks ago. I took a video clip that shows the noise and showed the video to the service advisor because I'd like to minimize contact due to COVID19 for the safety of my family and dealer staff. the service advisor stated that the technician will verify the noise based on the video and get back to me. The next day , I received a phone call from them saying they've verified that the noise from the engine is normal. they had two people listening to the car and had the same conclusion that the noise is normal for any super charged car. They stated that they compared with another "known good" car they have and they sounded the same. if I don't agree, I'd need to drive the car with the tech to show them the noise. I stated that due to COVID19 I'd like to minimize contact and I'd like them to try that again and watch my video . I called them later in the day and they said they had another person looking into this and the had the same conclusion that the sound is normal . They will release the car unless I can show them that issue and they need to be able to verify. I had no choice so I went to the dealer and talked with the manager of the service department, she told me exactly the same thing that the sound is normal and they compared with another car and asked me to go to another dealer if I still believe there is a problem. I showed her the video and apparently she heard the sound since I asked her did you hear it and she agreed, but she insisted that she believes the conclusion from the tech. I requested to test drive with the technician , they send the tech to ride with me and during the ride , the noise showed up immediately and the tech stated that that's " normal super charger sound" , " he compared with another car and they sounded the same" . I asked him if we can try the other car , he said " oh, the car is from another customer and it's gone" , I told him I've been driving this car for two years and it wasn't like this until two weeks ago, he said " I didn't drive your car for the past two years so I don't know" , and "I've driven two super charged cars and they all sounded the same. We went back to the dealer and the manager stated that I can go to another dealer like Tacoma and Seattle if I still think there is an issue. I am very disappointed , for such an obvious issue , I don't understand why Autonation Audi of Bellevue would refuse to perform the warranty repair and made multiple false statement to dispute, and risk the safety of the customer and dealer staff during COVID to force us to maintain close contact in the same car when I tried so hard to avoid so. A car , sounded like this , is not normal , however , Audi of Bellevue Service department is trying to make a point that this is how normally an Audi would sound , other cars they have have the same engine noise , their staff's two cars also had the same sound which is "Normal" . Is this what we would expect from an Audi ? in either ways , service quality , or product quality ? To proof my point , here are my video clips: https://www.youtube.com/watch?v=QY1jh4aaR9M https://www.youtube.com/watch?v=B0WHoLmuu3s and also, here is a video for a same model of vehicle from Youtube (not mine), for comparison: https://www.youtube.com/watch?v=fJWtmbIH1ek

Charles Mar 11, 2021

We purchased a used Q5 from Audi Bellevue. During our search, I mentioned that we were going to get pre-qualified financing thru our local credit union, our salesman told me we didn't need to do that, they worked with 50 lenders and would work to get us the best financing and that they worked with our local credit union. I thought that was a great option as maybe we would get better rates from another lender. A few weeks later, during the purchase of our car, we again asked our salesman at the start of the process to be sure and run our credit with our local credit union as they were our preference for financing. We even asked that they change our names around as they had mine as the primary and we knew from talking to the credit union that my husbands name should be first. He kept coming back from the finance department with Audi Financial rates. We asked at least three additional times for the local credit union rates and his response was either we're still waiting for the rates, or she will have the rate for you when you sign the finance papers. When we went back to sign the financing papers we specifically asked again what the local credit union rates were and we were told "didn't he tell you, they were higher." so we signed with Audi Financing trusting that was the best rate. A few days later we decided to double check with our local credit union as they have never failed us before with the lowest rates. They confirmed that Audi Bellevue never even ran our information for a car loan thru them and in fact our local credit union rates were 1.15% lower for the same term. We had to wait for our registration and then had to spend additional time to refinance thru our local credit union. We don't know if it's Audi or AutoNation who endorses this complete dishonesty to customers, but we do not recommend either due to this. We also reported this to our local credit union when refinancing and our branch manager will be reporting Audi Bellevue to the car loan division.

ScottJ Jul 29, 2019

A routine 35K service ended up taking five days to complete and charged me 3x the stated price without ever informing me or authorizing the extra expense. They didn't order enough of the parts so it sat another day. They didn't order the parts for the transmission flush (part of the 35k service) so that was another day. They didn't do all of the things I asked. and I asked every time I talked to them on the phone. The Service Advisor who is an assistant manager argued with me that it was "all in the kit". it wasn't. Eventually he went to get a tech, and the tech told him he was wrong. so the car sat another night. He assured me that both it and the clutch hydraulic fluid (and the wiper blades) would all be done in the next morning). The next day, more excuses about how they would have to research how to change the fluid. and no wiper blades done I take the car, determined to find an independent service shop. on th way home, the oil light comes on. lLess than three minutes after leaving. Despite them mucking around in the engine area, changing the oil, spark plugs, and filters all in the proximity of the oil sensor they say magically the oil sensor stopped working with no connection to their work. Despite the fact that it worked fine for, you know the whole life of the car until it sat in their shop for five days and they touched every part of the car, and the light came on for the first time ever after leaving their shop. No connection, no sense of accountability, no apology for taking so long, part order mix ups, not doing the services asked. So on top of a $3000 charge for a standard service (!!) they want $700 to replace an oil sensor that was fine when it went into their shop and not fine when it left Nope. If you are incompetent, work to be better. If you don't stand behind your work, won't own or apologize for your mistakes then you don't deserve to continue to be in business. It's a shame when great techs are let down by incompetent and unscrupulous tech advisors. I, my friends, my family, and anyone who ever asks for a recommendation won't be back.

Robert Howard Sep 25, 2018

IF YOU HAVE CHILDREN, DO NOT BUY AN AUDI! There’s a key malfunction and your child will be locked inside!!!! My brand new 2018 Audi Q7 (loaded/prestige package) somehow locked my keys, phone, AND CHILD (who I had just buckled into his 5-point harness car seat) in the car on a HOT day in the HOT sun last Friday. I borrowed a passerby’s phone, called my husband in a panic and he contacted Audi Bellevue where we purchased the car. They were ZERO help. In the meantime I called 911 ... The police came and broke a window, freeing my TERRIFIED almost-3 year old. The police were shocked that a brand new car could do such a thing. They said this SHOULD NOT HAPPEN. Yeah, obviously. We talked to Audi Bellevue 3 more times that evening, letting them know we’d be dropping off our 4-door, 3-window car first thing Saturday. They let us know they’d order a new window and have it overnighted, to repair the window, which we’d need to fill out an insurance claim for. While at the shop, we asked that they tend to a few other seemingly minor things, like detail the car which had glass EVERYwhere, see why the check engine light comes on all the time, an oil change, and remove the tv from the rear seat that is stuck on and impossible to take off. Whelp. It’s Tuesday night at 6pm and guess what? The car is only now getting cleaned (after telling us repeatedly that the detail center is overbooked and we didn’t have a reservation, um WHAT? Yeah, sorry - I didn’t know the car would lock my poor son in it, apologies for not making a reservation!), they haven’t removed the tv (can’t figure out how), they didn’t see anything wrong with the check engine lights (doubting they even checked/drove it), and the best part: THE WINDOW STILL HASNT ARRIVED. They didn’t order it until Monday and they’re saying they requested overnight delivery but the delivery company messed up (your classic point the finger at someone else move). The kicker in all this - we live in Bend, Oregon and we’ve been in town this week for my son’s surgery at children’s, which required us to stay in seattle for the week while he recovers. We have to check-out of our Air bnb by 10am tomorrow to finally head home, YET THE WINDOW STILL ISNT HERE! The good news: they’re now taking responsibility and we don’t have to involve insurance to replace the window. Honestly I haven’t ever been treated so poorly or been brushed off so ridiculously by a service department (who is over-booked and understaffed) and I certainly didn’t expect this from Audi. I truly regret spending close to 6-figures on an unsafe car that has an apparent glitch (which Audi knows about!!!) that can lock your family inside. Terrifying. So disappointed. BUYER BEWARE!!!!!

Cory Banks Pavlovich Aug 21, 2018

Really sucks, I bought 2018 A5 Convertible in Audi Bellevue, I drove it for 3 month and I found my windscreen has big noise! When I drove the vehicle, I found that the dashboard/front windshield was with non-negligible buzzing noise. I drove under different weathers, temperatures and with/without music playing scenarios but all of those situations, the car was always with the noise. The noise heavily distracted me when I drove and it has already become a safety issue for me. I cannot find the root cause so that I contacted Audi Bellevue to figure out the reason. At the very beginning, Audi Bellevue told me that they did not find any noise. After entire two weeks' inspection, on 07/13/2018, I finally got feedback from Audi Bellevue that both my vehicle and their currently on-hand Audi A5 were with the same issue. When the car is driven after roughly 15 minutes, the coolant pump will automatically be activated. The vibration of the pump made the entire front dashboard and windshield humming. They asked me to visit their store to meet their service team. When I visited Audi Bellevue on 07/16 and checked with them about the solution. I was told from the technician team that it was just the “design”. If I felt unsatisfied about the noise, I need to contact Audi America or escalate to his manager. I had a face to face talk with Michael Ruch, the Service Director of Audi Bellevue. However, he totally did not start from an Audi owner’s perspective to understand my frustration and dissatisfaction, and refused to help me to figure out how to fix the vehicle noise. He told me that only there is a broken part he can find, the issue can be defined as a quality issue. Given the pump is working well, the noise cannot be distinguished as a quality issue but just my personal judgement. He will have no responsibility to support me to deal with any vehicle designing issues. His answer was totally absurd and did not represent the quality of Audi Service. He was even reluctant to escalate to Audi America because it was also “out of his scope”. I did not get any support from Audi Bellevue.

Chloe Wan Jul 31, 2018

Audi Bellevue

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