Recent Reviews from Audi Bellevue

I'm going to lay out the reasons why I think the customers should avoid this dealer to buy Audi at all cost. The same owner who runs Audi Bellevue, who also owns Seattle University Audi, and Tacoma Audi. So you get the picture. I remember those reps who weren't that nice or being respectful, I noticed they all got transferred over to the other dealers in their own network to continuously promote disgustingly low level of customer services. By low level of customer service, I mean one of the tall blonde white guy just standing there and who never bother you to greet you or anything unless you speak to them first and even if you are the one that who spoke to him first, the response that I got from him was full of snarky remarks or that the type of condescending tone of voice made me almost feel like that I shouldn't have bought the car there I wouldn't buy any car or get any service done from them. Shortly after having first service done from them, the car started making unusually loud noises under the hood. I brought it in multiple times for inspection, they didn't even bother to fix it or gave me options what they are going do with the issue, even though the car was still under warranty, and it was only used for year and an half since I purchased the car. But the funny thing is when I brought the car in at the other dealer where it was far, far away from here, they instantly identified the problem right away, and I've been told that they were going to contact Audi HQ about the issue to get it fixed. They were kind of shocked as to how on earth that the other technicians from Bellevue Audi who weren't able to identify the issue at the first place and left customer's car untreated this long. They apologized to me as they were part of the Audi program network, even though they are not the dealer who mistreated customer like the way how I got treated from Bellevue Audi and Seattle's University Audi. I will let you decide about the dealer how you think of them. For me, I would never be able to forgive them simply because all of the bad experiences that I had to go through, and thinking I could've gone to the other dealers if I already knew about that all along... The funny thing is when

james Ham Sep 17, 2018

IF YOU HAVE CHILDREN, DO NOT BUY AN AUDI! There’s a key malfunction and your child will be locked inside!!!! My brand new 2018 Audi Q7 (loaded/prestige package) somehow locked my keys, phone, AND CHILD (who I had just buckled into his 5-point harness car seat) in the car on a HOT day in the HOT sun last Friday. I borrowed a passerby’s phone, called my husband in a panic and he contacted Audi Bellevue where we purchased the car. They were ZERO help. In the meantime I called 911 ... The police came and broke a window, freeing my TERRIFIED almost-3 year old. The police were shocked that a brand new car could do such a thing. They said this SHOULD NOT HAPPEN. Yeah, obviously. We talked to Audi Bellevue 3 more times that evening, letting them know we’d be dropping off our 4-door, 3-window car first thing Saturday. They let us know they’d order a new window and have it overnighted, to repair the window, which we’d need to fill out an insurance claim for. While at the shop, we asked that they tend to a few other seemingly minor things, like detail the car which had glass EVERYwhere, see why the check engine light comes on all the time, an oil change, and remove the tv from the rear seat that is stuck on and impossible to take off. Whelp. It’s Tuesday night at 6pm and guess what? The car is only now getting cleaned (after telling us repeatedly that the detail center is overbooked and we didn’t have a reservation, um WHAT? Yeah, sorry - I didn’t know the car would lock my poor son in it, apologies for not making a reservation!), they haven’t removed the tv (can’t figure out how), they didn’t see anything wrong with the check engine lights (doubting they even checked/drove it), and the best part: THE WINDOW STILL HASNT ARRIVED. They didn’t order it until Monday and they’re saying they requested overnight delivery but the delivery company messed up (your classic point the finger at someone else move). The kicker in all this - we live in Bend, Oregon and we’ve been in town this week for my son’s surgery at children’s, which required us to stay in seattle for the week while he recovers. We have to check-out of our Air bnb by 10am tomorrow to finally head home, YET THE WINDOW STILL ISNT HERE! The good news: they’re now taking responsibility and we don’t have to involve insurance to replace the window. Honestly I haven’t ever been treated so poorly or been brushed off so ridiculously by a service department (who is over-booked and understaffed) and I certainly didn’t expect this from Audi. I truly regret spending close to 6-figures on an unsafe car that has an apparent glitch (which Audi knows about!!!) that can lock your family inside. Terrifying. So disappointed. BUYER BEWARE!!!!!

Cory Banks Pavlovich Aug 21, 2018

Our car buying experience was both good and not so good. Everyone there were very nice and treated us well. We did not like how long all the red tape took after we decided to buy the car. We wrote a check for the car so no financing had to be arranged. Our sales guy told us that it would only take about 15 minutes but it was at least an hour. We had to work with three different people. There was so much stuff that we had to sign. Felt like we were buying a house. Our biggest complaint came after we left with the car. We drove from Portland to Seattle (a five hour drive) to look at the car so we were very tired when we got there. We thought that we checked the car over good but after we left with the car we had dinner with our son in Seattle. When he came out to look at the car we all realized that the tires were not great. Upon noticing that we called the dealership. They were closed so we left a message saying we were not happy with the tires. Our sales person called us back that night. He said he would talk to a manager about it the next morning. We considered spending the night because even though they say they have a 5 day return policy they told us that would not apply to us because its 5 days or 250 miles. Because we live in Portland we would go over the miles if we drove it all the way home and back again should we decide to return it. So really, because we were from Portland we didn't have the option to return the car. We decided not to spend the night because that would have been expensive and we really thought the dealership would do something about the tires but they didn't. They said there was 50% percent wear left on the tires. We took the car to Les Schwab to have them checked. They said that the back tires probably had about 40% wear left and the middle of the front tires about the same but they said the front tires would have to be replace much sooner than the back because they had bad shoulder wear on the outer side of the tires. This car is a Lexus rx350 and it was at the top of our budget. The tires will be expensive and will be a hardship for us to replace as soon as they are going to need it. We looked at the same kind of car that was the same year with about the same mileage a few days before at Car Max in Portland. We didn't like the color but they had put brand new nice tires on the car. Now we are thinking we would have been better off to have a car that we weren't crazy about the color but had brand new tires on it that wont need replacing for 3 or 4 years than to buy a car that was a color we liked better but is going to need the tires replaced before the rainy season which would be 3 or 4 months. I don't think that car max would have sold that car without replacing the tires. We are very disappointed that Audi was not willing to do anything about the tire situation. I also feel like if you are buying a car at a place that is 200 miles away from where you live the dealership should make allowance for that in the return policy. Im sure that car max would. We like our car but very disappointed that we are going to have to buy expensive tires soon.

June Jensen Jul 24, 2018

This is probably one of my least pleasant experiences in spending $70k. First Alex was awesome to work with as was our finance person, but we were handed off to the smug ass Muhsin to be our salesman. All we were to him was an annoyance. We setup our appointment, came in and finished up picking out the finance option we wanted. (We even came in the night before so they could evaluate the trade in to speed up the process). I noticed what I guessed was out new sq5 in a bay with a big bow on it. I thought how cool. I have always wanted a proper delivery for a new car. As we were waiting on the finance paperwork Muhsin comes and grabs the keys and says he is pulling our car up next to our trade in to move stuff over. I tell him it’s all in a small box and ready so not a big deal. Next thing I know the bow is off, it’s outside and next to our trade in. I go out and move the box and car seat over. We then go in, sign our papers. We come out, and my wife says she needs 15 min or so to deal with a business call and Muhsin basically tells us he is busy, has overbooked himself with another client and can’t show us the car. He gives me a quick 5 min overview without my wife and says if we need help to call one of the other sales people. This Isn’t some Chevy...this was an Audi with every package possible on it most of which we have never seen. We hadn’t even had a chance to see any of it pre purchase. We both leave after a while to head back to work and my poor wife spends time trying to figure the stuff all out between appts. What a freakin let down. Why the hell have a delivery room, bow on car, and never bring your clients over to present their car? I have owned well over 100 cars. Over half nice euro premium cars. I have always insisted on buying one a couple years old with some mileage for a big price drop. My wife talked me into buying an actual NEW one...I actually got kind of excited thinking of all these cars, I have never gone through a proper delivery. I have been over to BMW, Audi, Porsche, MB in Germany through all their facilities many times and am always impressed by their delivery process. Kind of got my hopes up. Muhsin and AutoNation killed that for me. Not sure how many more 70k new vehicles I have in my future but kind of sucks my first was underwhelming at best. My wife has followed up today with him only to be sent off to someone else. Not his problem. What a demeaning prick. I am sure the car is awesome as all my Audi’s have been. I just recommend going elsewhere to get it.

Wade Powell Jun 20, 2018

Sales: ***** (5 Star Rating) Finance: (Zero Rating) Overall: ** (2 Star Rating) I recently(4/22/2018) purchased a custom ordered Q7 Prestige from Audi Bellevue and wanted to bring to your attention what I would term as "the worst purchase experience" so far. A couple of months ago, my husband and I decided to go with Audi Bellevue as our car dealer, simply because Vivian Nguyen and soon after that Sodi So, from your sales department, were so amazing in answering our questions,working on the car's final price with us and ultimately getting the car to us way before schedule. All was great, until your finance manager, Joey Rothstein stepped into the picture. Once Sodi handed us off to him, it was all downhill from there on. While Joey worked to get us the BEST interest rate possible, we waited at Sodi's desk. Prior to that Joey did not even think that it might be worth asking if we shopped around for interest rates, what was our immigration status etc. I think Sodi did inform him that we were on a work Visa here but he did not bother to question if we had a green card approval or not. He just wanted to work his numbers. After about 25 minutes or so, he comes to get me, my husband and another family member back to his office. When he informed us of the BEST interest rate of 4.19% we told him that we had a 3.2% interest rate from First tech, to which quote he replied: "You should have told me this earlier. I just spent the last 30 minutes talking to Bank of America for nothing." While getting us the interest rate, he also assumed that we had zero down and never bother to check anything with us. Whenever he had to re-work on anything due to his lack of information gathering, he seemed so pissed. This was just the start of a bad conversation that was to follow for the next three hours. He thought it was appropriate to continue using an insulting tone with us, even when selling us the Audi extended warranty along with other sells. He wanted to prove us wrong in everything, from our decision to buying and not leasing a car (I guess the dealership makes more money in leasing or whatever was his incentive) to our decision of not purchasing the tire and windshield protection. All we said was that forums online say that Audi care is negotiable, so is there room to negotiate, which I think was a perfect lead for him to start his "lets pressurize these folks into buying other things that they don't clearly want". During this entire time on several occasions he went on to attack my husband, who is a very knowledgeable about the things he invests in. It was almost like he was competing with my husband on spec of our car, the way insurance works etc. The cherry on the cake, when we told him that we will buy Audi care for whatever was the quoted price and move on with the transaction, as we were there for 3 hours now, and if he would accept the down payment of $18,000 on our credit card, he says "No, as you guys seem to be the only ones winning here". Really?? I am buying a car from you and I bought the Audi care that he wanted me to buy and he still says this? The situation had gone so bad that my family member decided to step in and take the conversation with Joey in a separate room, while me and my husband sat there contemplating that we might as well loose our $1000 deposit and just leave the car at the dealership just so that Joey could realize that talking to any customer like this, however hard your sales targets are, is NOT acceptable. At the end of his conversation with our family member, he simply walks in, accepts the credit card and ends the transaction. No apology what so ever, cause I guess he never thought that he had attitude issues. We walked out of Audi Bellevue with a massive headache and negative mood, not able to enjoy the moment of owning a new car.

Amandeep Singh Jun 15, 2018

This post is about their service department. Update 6/4/18: My car needed a 55K service and brake fluid flush. I called Audi Bellevue, Audi Seattle, and University Audi for price comparison. I was initially hesitant to go back to Audi Bellevue considering my awful services from them in the past. However, the price quote from Audi Bellevue was very competitive. Most importantly, after I learned that Shane Harrington (the advisor at Audi Bellevue who provided me awful service last year. Please see my previous post about my past experience if interested) is now working for Audi Seattle, I decided to give Audi Bellevue a try again. This time we had Mr. Kevin Fountain assisting us. He was very polite and professional. Price was confirmed with him when we checked in and I was able to use the coupon I received from them. I picked up my car later that day, close to the time he quoted us with no surprise charges. The whole process was very smooth. It was very pleasant to work with Mr. Fountain! I wish taking my car in for services is like that all the time! Tip: if you want to choose (or avoid) a specific advisor, try to go online to book your appointment and choose the one you would like to work with. Original post in 5/2017: I took my car in for oil change. The service advisor was really rude. I brought up problem in starting my car sometimes and he just assumed it was the battery. He only offered to have the service staff to look into the battery but did not offer any follow-up. It would seem he did not want to assist me at all. It bothered me enough to write to Autonation. I was also contacted by Audi America since I filled out their survey. Autonation said they started an investigation. I did not hear anything from Audi America. Overall, despite their high marks in customer services in Consumer Report, I am very disappointed with the services I have received from them. I received services from them a few times in the past few years and it was never pleasant. I DON'T RECOMMEND their service department.

Iris Kuhn Jun 4, 2018

I had a mixed experience here. I purchased a used car from them, but one with extremely low miles, under 3000 mi. We traveled 2 hours to come here to see and drive the car and they were very accommodating and friendly. We let them know we were comparing several cars so we did not feel any pressure to buy a car on that first visit. The facilities are beautiful and welcoming. About a week later we had decided to buy the car we tested and I contacted the sales person with our decision. Because of the distance involved and our schedules we were unable to immediately come in to complete the purchase. They told me they could hold the car for us for 72 hours max. I offered to put a deposit down on the car to save it for us but they declined. I then offered to wire them the complete purchase price of what they were asking for the car and initially I was told that was not possible to do. After several days I was contacted by the sales manager who told me it was possible to hold the car if I wired the funds for the entire amount to them. I did make the wire transfer immediately and set a date about a week out when we could come down to complete the purchase. I asked them to let me know when they confirmed that they received the funds. I did not hear from them so I emailed them several more times over the ensuing days and never got a response that the funds were received which caused some anxiety on my part because I just sent $40K out to the ether somewhere and had no idea if it landed where it was suppose to. Nonetheless, I exercised faith and assumed they had received the funds and that we were ok to complete the transaction on the day previously planned on. Again we drove 2 hours in traffic to get there, but were confident we could complete the purchase within one hour so we could get back on the road for the return trip before it got too late. I mean we had already paid for the car, how long could it take for them to get the paperwork completed. Well 2 ½ hours later we had our answer. The last 45 min were the most grueling as we were worked over fairly harshly by the sweetest young woman who is the finance manager as she tried to convince us to buy the extended warranties. As the clock ticked toward 9pm and our stomachs growling in hunger and realizing the only place open this late would be McDonalds we firmly told her no again regarding the extended warranties and she finally let us out. Ah, but the saga does not end there! I asked my wife to drive home the Audi thinking it would help soothe her and get her excited about the purchase. I followed her for the 2 hours home thinking the whole time how relaxed she must be listening to that fine sound system and enjoying the quiet ride. So I was surprised to hear her complain upon arriving in our driveway that she could not get the CD player to work and there was not even an owner’s manual in the car to look up how to activate the CD player. Imagine that, we purchased the car over a week ago and it sat in the lot and then were at the dealer for 2 ½ hours and with all that time no one was able to provide an owner’s manual for us. Then she told me about this loud whistling sound that turned her relaxing drive into a tornado torture chamber. I thought it was the roof racks, but then I discovered the sun roof was open ½ inch on the driver’s side of the car only, so the passenger side was flush down as it was suppose to be but the driver’s side was ajar, an obvious malfunction that she was unable to correct using the switch inside the car. The car is still under factory warranty so it should be a covered repair, but that still means making that 2 hours drive each way to get it done, when it should have been done before we took delivery. They either knew about the problem with the sun roof and did not tell us or they unaware despite their “extensive surveys” that the finance manager told us the car undergoes. Either way I have serious concerns about trusting them at this point. I expected more professionalism from the brand.

Bryan Murray Jun 1, 2018

This is probably my first hand experience writing a negative review but AutoNation deserves every bit of it. The first time I came in I called and made an appointment to see an A4/A5 and requested a salesperson who was referred to us by a friend he sounded nice and phone and asked me to reach out by call/text to his direct line. Well I reached on time and called/texted him no response, talked to receptionist who asked us wait as he is occupied with other customers(okay !) I was waiting for about 20-25 min then asked the receptionist for an update to our shock she said she couldn't find us and assumed we left, we were sitting right across from her,and then went on to text the person we had booked the appointment he replied to her and not us by saying to turn them to a different person, okay first of all why did you even give me an appointment time when you cannot honor it secondly we've waited for about 45min without even someone showing up to owe us an apology, at this time I gave up and went to a different place. The Second time I went in with a friend still trying to buy A4 or A5, I am still not sure which one as I didn't get to see on yet! The sales rep who helped us asked us basic questions and since I asked for Red colored A4 and any colored A5 he went on said there isn't one on lot with red color but could show us another if we are interested, I said ok. This follows a series of weird things 1. Forget about driving the car he didn't even allow us to sit in any A4, we had see the inside of the car from the window ! can you believe it ? I thought ok since its not the color I want let just continue to work the numbers 2.I asked him to get price quote for A4 and A5. He asks for my budget and then goes in, gets only for A4. 2. I ask a couple of questions about the numbers he brought (to match the price on website for lease). His response -We don't have that on lot as its sold, I asked him to bring me a quote for a similar priced car as they have 10 or more for same price range, goes in brings a higher number than advertised. 3. At this point my friend got involved and asked him couple of questions on how the lease is calculated the sales rep put up an angry with a reply "Are you the person buying the car? No, so don't ask questions". (Friends/Family accompany you to suggest things on behalf of you, thats how its been done majority of the time) 4. At this point we could have just walked out but wanted to see where this was heading we negotiate for a bit and ask him to re-run the numbers I remind him of the A5 quote, he says - "Oh for sure". Again comes back with just A4 corrected. I asked him where is A5. He goes - "Oh, there is no point in running those!". we will be wasting our times seeing that, So did he just assume that we are not capable of buying an A5? 5. The agent was outright rude. Lack basic sense of customer service. next morning I did get a call from their sales manger as my friend already left a review at this point, his response was my guy just denied you showing an A5, if you want you can come in and I will help you see the car, um nope. We went to Audi Tacoma, were treated lot better and got our A5 the same day we went there. You guys just lost a customer, just like that ! Please stay away from this dealership. They take you for granted. They do not value your business. Shopping around for a car is hard and especially if you live around Bel-Red area, AutoNation simply has no right to assume/treat their customers based on the car they are shopping for or anything else for that matter.

Aditya Thota Apr 3, 2018

I have purchased plenty of vehicles from below average to good dealerships, before I moved to Seattle I was impressed with Jackie Cooper Imports from Tulsa, OK. They have a similar model of having several high end brands and a similar selling process for all. That being said not one has equaled the customer service and actual real emotions of concern and caring about my needs as a customer. I actually enjoying purchasing vehicles because I am in sales myself and I know ho...w to not get emotionally attached to a purchase. I received an email from Barrier Audi that my current vehicle at the time (Infiniti) was considered a competitor vehicle and I'd get a special discount if I traded it in, which I was considering doing. I sent an email inquiry from that email and within 15 minutes got an actual email from Kate Woodcock....in less than three hours 85-90% of the deal was completed (a first for me). What I noticed was there was no underhanded techniques, sales pitches or me having the need to take a shower from talking to someone that was spewing lies that some people have experienced with car buying. I mentioned that I may be stopping by that weekend and I would definitely give her a call/email to let her know because her time is valuable. I decided to stop in (no appointment) during the weekend and she managed to have a sales person (forget his name but he was great too...think Gary). Anyhow she greeted me and passed me off as she had actual appointments, the sales process after test driving a new 2014 S4 was very fun and non-pushy. I closed the deal within 24 hrs and it was a true pleasure, from start to finish. Without a doubt I will buy my next Audi with Kate Woodcock and I highly recommend you do the same. Barrier takes their hiring seriously, not just with sales but with the important people after you buy the car....Service!! These people are awesome and very, very helpful. I have met with several people with questions and buying aftermarket products there and they have been so helpful with everything. One more thing you can't beat about Barrier, free car washes with your purchase!! See More

Ruben Hurtado Sep 21, 2014

We saw this car when walking their lot looking for an A4, test drove it and were blown away with the car and how well it drove. I looked the carfax up and they had it for sale for about 2 days when we first saw it. Drove it again just to make sure it was what we wanted and it was, second drive was about a week after the first. In the duration bewteen the 2 drives I recieved more than 1 e-mail about how someone was either looking at the car then or was trying to get financing and was moving forward on the car. When we sat down to "make the deal" the salesman wrote a number down that was $3,000 more that they had it listed for and then says it has just been discounted down $3,000 so that is a great deal. Really - you dropped the price in less than 2 days $3,000 so I should be happy and pay what you are now asking($23,588) - slimy, very, very slimy move. I started out very low at $18,500 knowing that was just a starting point and then got to our bottom line number($20,500) which I thought was fair since it was about $500.00 less that what the Edmunds certified dealer retail price was and he came back and said that they had to have a couple thousand more than what I was offering so we walked. So they could have made a quick flip and not had to carry the car even a full month and the salesman could have gotten a comission but they blew it by playing this BS game of padding up the price once I was interested in the car. The real funny(sad) thing was that we were willing to go to $21,500 or maybe even a little more since the car was so clean and we liked it but once that $3,000 was written on the paper I knew that I was dealing with a total sleazeball operation. And that's not all - during the 2nd drive we noticed a buzzing/rattling at certain RPM's. Turns out it was the exhaust system. Salesman says not to worry that it is still under warrenty and I will be taken care of. Of course I was so distracted and pissed about the $3,000 that only later did I realize what they were going to do. Sell me the car and then I take it to them for warrenty repair and they charge Audi for the repair work when it was something that they should have found and rectified during the 300+ point inspection. Not only sleazy but I would say unethical and I am SURE that Audi and their lawyers would agree.

porhomee Jun 30, 2009

2nd Audi from Barrier; they seem to have changed their sales practice. The first sales person you talk to will defer all price negotiations to a sales manager instead of having authority to talk numbers like they used to. Ask for Stacy Painter, the internet sales manager, when you go in; every time I've talked to her she's gone above and beyond my expectations. My wife wanted a Q7 since the Street Of Dreams event. And she only wanted on in Sycamore Green (I know). When we found out that Audi was (wisely) dropping that color for 08 we rushed in to get an 07 knowing that it was probably going to be tough to find and that because it was getting close to the end of the model year there were incentives. There was one sycamore green Q7 on the entire west coast. Which made us sweat at first, because they could've easily played that to keep some of the incentive money. But they didn't, they were very professional with the price negotiation and the dealer swap fees. I know we left quite a bit on the table, but a dealer swap for the only car available doesn't give you much leverage. The dealer swap had an issue and the car wasn't going to be delivered in the time frame promised, the original sales manager we were working with went on vacation, the sales person we were working with didn't have the power to do anything, and we'd sold my wife's existing car much faster than expected leaving us one car short. Here's where Stacey comes in. Not being in on the sale (I hope she ended up getting a chunk of the commission) she steps in for the vacationing sales manager, gives us a loaner Q7 to drive while we wait and knocks off most of the dealer swap fee because of the shipping dealer's error. I'm not entirely naive, I know we left more than enough profit in the car for them to be willing to do all of this. But, again, we were happy with the transaction and Barrier treated us right when they could've made the decision, like most of the dealerships I've worked with, that it was easier not to. And it worked. Any Audi's I buy, I'll be going straight to Stacy.

sdevol Jan 21, 2008

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