Long overdue review but necessary since I had the worst experience at Audi of Seattle today. My experience at Audi of Bellevue was amazing! Risa was my sales person and she was the easiest and most pleasant sales person I have ever worked with. I purchased my car in May 2020 during the COVID-19 pandemic. I never once felt uncomfortable or unsafe at Audi of Bellevue. At the time, they were using enhanced safety protocols due to Covid. My sales person, Risa, was kind and informative and very helpful. I was quickly able to choose the car that I wanted to purchase and get the paperwork wrapped up in no time. I tried to upgrade my car to a much more expensive model at Audi of Seattle today but when they essentially questioned whether I could afford the car before I was even able to see it, I realized I will be better off driving back to Audi of Bellevue. So discouraging and disappointing that profiling is alive and well in Seattle. I thought we were better than that. Strongly recommend Audi of Bellevue over Seattle. It’s worth the drive :)

Worked with Joe Mello and would highly recommend Joe. Very knowledgeable, friendly, and patient. Exactly what you are hoping for when you walk in to a Car Dealership.

Came here to test drive cars since I'm in the market for an SUV and I had a pretty lack-luster experience. The sales guy I was working with couldn't stop emphasizing a current deal they had with Costco that was ending the same day I ended up coming in (April 30th). He was not knowledgeable on the cars and couldn't answer any of my mechanical or spec questions other than just saying "Audi makes the best cars" over and over again. He was very pushy, I couldn't just look at the cars without hearing him say "So you like this one? How much can you put down? I think a lease is better for you." He did not listen to anything I said about not wanting to lease. Every time I asked him a question about financing options (what's the APR based on x time period, what's the residual on these lease offers you keep telling me about, etc.) he'd have to get up and run over to the manager's desk. It was a slow and painful process. I feel like I walked away knowing less about these cars than when I came in and honestly I don't care about saving ~$1,000 if I'm being pressured into buying (or leasing?!) a $40k car that I haven't been told anything about. I also had to ask 4+ times if I could test drive the vehicle I was interested. Sorry this is a big deal of a purchase and I'm not going to buy a car without test driving it. Your experience here is definitely dependent on the expertise and customer service of the sales person you end up getting. Good luck.

I took my Audi Q7 in for suggested maintenance based on mileage. The service department took complete care of me and my car. When I returned to the dealership to pick up my car, it wasn't ready and would not be ready for a few more hours. I was provided a nice Audi A4 to drive home. A service member delivered my Q7 to my driveway that evening and took the A4 back to the dealership. I am very happy with the dealership and would recommend them to others without hesitation.

This is our 2nd Audi & in working with the same Service Department with both Audi's, the customer service has always been excellent!! We recently purchased a 2nd vehicle (not an Audi) from a different dealership & their customer service could not even begin to compare to the quality of service that we receive from Audi. Thank you SO much for being so fabulous!!

The service technician, Alexis is so nice and helpful. Thank you so much.

Audi Bellevue is a great dealership and their service department is excellent. They are very responsive and accommodating to changing schedules. I recommend them if you are looking to buy/lease and Audi or need your car serviced.

Had a great experience purchasing from Audi Bellevue. Great customer service. The journey from finalizing the vehicle and purchasing was very fast, straight forward and smooth. Appreciate this.

Had a great experience purchasing from Audi Bellevue. Great customer service. The journey from finalizing the vehicle and purchasing was very fast, straight forward and smooth. Appreciate this.

Go see Tanbi!!! She’s great to work with. Got a great price with no hassle. In and out.

Excellent service, prompt and delivered as promised.

I live five hours away from Audi Bellevue and needed to carefully coordinate my 60000-mile service. Audi pre-arranged a drop-off time and courtesy car to meet my schedule. The service center is large and clean, so I felt covid-safe. Bradley gave me an awesome A4 to use and service was completed early. I couldn't be happier with Audi Bellevue's service.

Best experience ever!! Totally professional knowledgeable staff also above and beyond my expectations. Thank you

It was a good experience. This dealership has improved the customer service greatly.

Great place to do business!

The purchase experience at Audi Bellevue was great. Rio and Rachid are both very knowledgeable and helpful. They made the buying experience fun and we will go again for our next purchase.

Fantastic customer service. Super accommodating to your schedule. Dan Rubin is the man. Love my Audi and love Audi Bellevue.

I have been going to Audi Bellevue for many years. I have a great service advisor there Dan Rubin, and he is always so helpful, and such a delight to work with.

As usual, an excellent experience. Have worked with Dan Rubin at Audi Bellevue for over 10 years and always get enthusiastic welcome, quick and reliable follow-through and the confidence that comes from working with a knowledgeable professional who cares about his clients. Thank you, Dan and Audi Bellevue! Cannot recommend these guys enough.

Great dealership, they are always very fast, professional and accommodating. I highly recommend!

Proffesional service, all done as expected. I would recommend .

Best car buying experience ever...Sales person was respectful and straightforward...no BS! And I got a great deal on a New Q5...the selection was outstanding and got exactly what I wanted...And it sure looks pretty next to our Audi Allroad!

Communication was excellent and service took care of me with loaner car right away. My car is running perfectly and feels like new. The service technician was fantastic and very helpful. Highly recommend.

The Audi Bellevue team does a great job, which fairly obviously is what they are supposed to do. What differentiates them from the pack is that they also focus on taking care of the little things. All in, they ROCK!

Great service doing a warrantee / recall repair (19N8).

Routine service visit was efficient and I enjoyed getting to drive an etron for my loaner!

Ricky has been super helpful for my car service, including the safety recall (which was not fixed properly last year), and the regular maintenance. He also helped replacing the car key battery, for FREE! It took longer than expected, but I got the round trip Lyft ride, which made it much better. Appreciate the clean car wash! Thanks a lot!

This is the 5th Audi my family has purchased from the dealership, and service has always been top-notch!

The dealership was busy, so we had to wait a while before speaking to a salesperson, which is understandable. The salesperson was knowledgeable, and we had a positive test drive experience. However, from the time we agreed to buy the car, paying cash, to driving off the lot was almost two hours. There is no reason it should take this long to write a check, sign some papers and get the keys.

Great service, quick and easy.

It was a busy morning when I brought my car in for servicing. Alexis came out to great me right away. My keys had fallen in between the seat and she helped look for them patiently. Finally they were discovered. Even though there were many cars there, she just took her time and they were found. Great customer care for sure.

All work was efficiently performed and I was notified of additional repairs my vehicle need.

Will was very responsive at providing updates and progress for the repair of our vehicle. Thanks

Found a pre owned car that I wanted to test drive and look at. Made an appointment 4-7 days in advance. When I arrived on a Saturday, working during the week and hard to go in. When I arrived I asked to see the car and was told that someone else was taking it out for a test drive and that if they decided to purchase they would have first dibs. I was confused because I made an appointment and was not told this. So I sat around for 20 mins waiting to see if the other person would buy it. Was finally able to test drive it and based my experience on the seattle Audi dealership. My friend had to move money to send a wire to purchase a pre owned car, they had no problem with that. But at Bellevue, they have a no hold policy for pre owned cars, even if you have the intent to buy it, they won?t hold it even for an hour. I was lucky enough to have checks for an account that had money in it but had to run home to get it. I was told that if someone decided to buy the car within that time I was out of luck. I was extremely upset at this policy because of the service that I had experienced before, you are treated as a number and a sale vs actual customer service at the seattle location. They would sit down and go over the every detail with you, at Bellevue they try to rush you in and out and always concentrating on multiple customers.

Once again, thank you to Dan E, who took very good care of me and my super cool Audi S4 Avant. Consistent updates, great communication and flexibility. I love this Audi dealership, they treat folks well, and it’s a tight ship. Good experience every time. Lexi

I received top customer service from Audi Bellevue for my car service from the ease of making an appointment online through completion of work done. I was shuttled to and from Audi without any wait while my car was being serviced for 25K miles. Thank you.

Worked with Natasha S and Paul C and both were terrific. Love the new Audi and the after purchase follow up. Only downside was long wait for finance person to finish the transaction, but would definitely go back to see Natasha and Paul for my next car.

Had a flat. They helped me right away and the customer service was fantastic.

Awesome service and fast, efficient. Quick about the loaner and everything was done on time like they promised. Highly recommend!

Audi Bellevue is a first rate dealership. Beautiful facilities, quality sales personnel, and wanting to make a good deal. Arrived to see what's new and left with a new SQ5. Thank you guys.

Communication was great, the service was friendly and helpful, and most importantly they took great care of my car. Love coming to Audi Bellevue!

I wanted to write a review as most people who are satisfied with their purchase don't bother to write reviews. Most people only write them when their bad. My experience with Audi Bellevue & Autonation was nothing but the best. They were very prompt because they knew how excited I was. Most dealers don't want to deal with out of state sales let alone an all cash sale, but they never made me feel unwanted like most places I've contacted. I had my car shipped super fast and easy! Then when sending the paperwork and title they worked tirelessly and even changed packaging labels for me to send out the paperwork I needed next day morning so I was prepared for my DMV appointment. During a pandemic this is tremendous. A++ on their end. If you have a chance to visit or work with them for an out of state purchase the following employees are experts now: Risa, Adam, and Michael were a pleasure. I would highly consider shopping with them again even though I'm in NY.

Salesperson was great, finance and warranty dept. atrocious. The two people who did the paperwork stopped so low to get us to buy an extended warranty on a new car that they almost had us convinced not to buy the car because they are the most expensive to fix and are not reliable. I have never heard of people trying to convince you that the car you are buying is a piece of s#>t. How about next time try the tactic ? it?s mechanical and you just never know, we have a great product but we can?t guarantee every one of them that comes down the line is going to be perfect. I will never go back, not even for service!!!

Bellevue Audi exemplifies the true meaning of Service!

Very happy with the attentive and professional service I received and big thanks to my rep Duante

Service agent Ricky Ancheta is professional. He listened to our concern and answered all our questions.

We just leased a new Audi and we had a wonderful experience. The team was really helpful and the process was seamless

Ricky was very helpful with getting me checked in quickly at the scheduled time and managed the communication well. Car was repaired and seems to run better than before. I also appreciate the complementary wash.

Great experience as always. My service Consultant William was helpful and they had me back in my way quickly! 100% satisfied!!

Great customer service!!!

Tanbi was so helpful in finding my car! She searched all over to find perfect one listening to my wish list every step of the way. Whether you’re like me looking for a needle in a haystack or just trying to find the right Audi for you, Tanbi cuts through the typical sales noise and gets you the car of your dreams.

The service department did an excellent job taking my car in and programming the new key fob for me. Fast, courteous, and professional!

Always get prompt, honest service from this team.

I had an overall great experience, and all of the credit goes to Tanbi Pak! Excellent customer service, easy to work with, and accommodating to unusual circumstances. When you find yourself in search of your next vehicle you would be lucky to get to work with Tanbi.

Great service and super friendly personal. I’m so glad that I choose Audi of Bellevue. A special thanks to Ricky for being a class act and saving me a ton!

Alexis Mootz received me with my new Audi Q7 at the Audi Bellevue Service Department and helped me promptly with arranging to install my new Registration plates and tabs as well as replacement of black Audi Rings with chrome rings. She also arranged to deliver my car along with replaced parts to my home by Marvin after completion of the service. Excellent Service by Alexis and Marvin :) I highly recommend Audi Bellevue

5 + star service. From scheduling to picking up, my service was seamless, efficient and pleasant! Will provided additional courtesy and kept me informed.

John K was really helpful and communicated well. Very professional.

Thank you so much Audi Bellevue team! I am writing to express my appreciation for the excellent customer service which we had received from your company. The staff was warm and accommodating, and they were very helpful. We want to thank Michael for taking the time and helping us decide, and for introducing us to Rio who is full of knowledge, dedication and for going above and beyond while selling us our car last week. We are so happy with our choice!

I had my Q5 regular service, Crossbar installation and wiper blade change done here. The service was super, on time and very professional. I had BMW and Acura before, this is my first time going to Audi service and I loved it!!!!

I purchased a pre owned q5 recently. I kept getting put off and delayed for about a week. As a business owner- it’s very hard to reschedule my days. When I finally came to pick up the car- it was t ready like I was told. Filthy on the inside and needed work done. I was told to come back in a week to have it detailed. Mind you I live in kitsap county! Again/ had to reschedule my clients and it took them 6 hours to detail it! Not mention they never even buffed it out! I was told it would be longer, so I would have had to be there for almost 8 hours!! Also forgot to mention, when I showed up to said appt- they informed E they don’t do detailing on the weekend! Once we got that figured out- I was stuck waiting. Now I’m out 160$ because the dealership didn’t hold up their end and I had to pay to get my new car buffed. Super disappointing- especially for a luxury dealership. Do not recommend going there.

Dan was the service rep that took care of my 2018 Audi. He explained in detail the service to be performed. He called me to inform me of the Completion He explained everything when I arrived. As a retired service advisor (35 years ago) I can appreciate a guy like Dan Thank you Dan Dave michalski

Great ! Always so helpful and nice there. They get the job done.

Daniel helped me with the replacement of my tires, was accommodating with my schedule and getting this done in a timely manner. He allowed me to make the decision without any pressure. This was a particularly outstanding service provided by him, even as this was a last minute appointment made by me.

A professional and uneventful experience...which is what you hope for when getting a vehicle serviced.

Great customer service by Denis at Audi Nation Bellevue ..

Great service

Service was quick and of quality work. Staff was knowledgeable and helpful and made getting my tires replaced a pleasant experience.

I've been going to the now Audi Bellevue for over 10 years now, and if you take your Audi there for service make sure you get Dan Rubin as your service advisor. Dan is super nice, professional, honest and an all around good person.

Purchased a virtually new SQ5 Josh was helpful Deal was sharp

Alex and Rio were amazing in helping me find the right car!

Excellent customer service. No pressure sales experience. Very pleased with my new truck.

Bought a Q5 from Audi Bellevue and had great experience from the beginning. Sodi was very nice and helpful. She and Matt answered all my questions and helped me all the way from picking the right car of my preference till the final purchase. Very happy.

Nicholas Taylor provided us with excellent customer service.

Great follow up and service by John Ketkhounaroun, got vehicle back sooner than expected.

Will in the service department is the best! He’s always professional and always providing the best level of service. He always tries to get your car in and out, and is very friendly!

I would strongly recommend purchasing your next Audi, from Audi of Bellevue. The location has a beautiful show room and is easy to locate, right off the exit in DT Bellevue. My Salesperson, Tanbi Pak went above and beyond for my Husband and I. I contacted her originally via auto-trader post. The three cars, I selected had just hit the lot and were not fully ready for showings. That did not stop Tanbi. She went above and beyond to find me other sections that matched what I wanted. We got there at the end of her day, 6:30 PM, and she even stayed all the way until 9:00 PM to ensure we went home with Keys in hand. Her amazing customer service didn't stop there! After the purchase she followed up with me to ensure everything was going great with the car. She even provided me with helpful Audi videos on tips and tricks for the car! I am beyond impressed with her level of customer service and will be calling myself an Audi client for life. Thank you, Audi Bellevue! Thank you even more to Tanbi! I love my my new family car and I know its the perfect car for my growing family.

An oil change took from 8am to 4pm (8 hrs) and the other service request (airbag sensor) could not be resolved and had to be rescheduled.

Great people very efficient highly recommended

My 2013 Q5 has always been serviced here at the Bellevue Audi. I would not have it any other way! We appreciate your dedicated and knowledgeable staff and the excellent level of communications. Thanks to Ricky, Dave, Alexis, and the gentleman who provided a video overview of the service completed along with his recommendations for the future.

I particularly love that the customer representative keeps me informed of the work and it’s progress while my vehicle is in their care. Thank you!

John was very professional and courteous. I like the confirmation text and the work completed on the same day.

Prompt and friendly service

Great customer service. Michael was incredibly responsive, friendly, and problem-solving oriented.

Dan and Canyon did a great job servicing my R8. It?s always a pleasure dealing with this location.

Good service and efficiency.

Recently had failed wheel bearings on my A3. Dante was my service advisor and did an excellent job of keeping me updated on vehicle progress. Service was smooth and stress free as always.

John K took really good care of me . Made me feel very comfortable . Kept me updated on my car . And also recommend everything that I need to keep my car running good . Thank you John K . - Your Favorite QFC person Elizabeth

Went there for an appointment at 10:30am for a full annual service as well as check on the coolant and the backup camera since it wasn’t working I told them the backup camera wasn’t a priority but I wanted to get the service and everything done that day , I waited for 4almost 4 1/2 hours for the service guy named William to tell me they didn’t do anything to my car and he insisted that I didn’t even ask for the annual service but my whole point on going there was for the annual service and it says it in my confirmation email that that’s what I wanted done but it never got done so I wasted a whole day off from work and they didn’t even do anything that I asked for them to do. And the customer service there wasn’t good the vibe that the workers were giving off was like they didn’t even want to help you.

Tanbi helped me find my dream car! We ordered our car back in Nov 2020 and had to wait until it was shipped in April 2021. Although the wait was toiling, she kept me updated with texts about shipping and made the process very smooth.

Service department is the best! Easy to make an appointment and drop off the car. Providing the vehicle feedback by video is also an awesome feature. I usually work with Alexis and she always go above and beyond. Ricky was the service advisor this time and he did a good job. My constructive feedback to the team is, my brake service went from a day job to 5 day job. I had a loaner, so it wasn’t a problem, but it would be good to let the customer know if you expect a delay. I had to call and check every day. Usually, this doesn’t happen. Keep up the good work!

Very good service and helpful representatives.

I absolutely love working with Audi Bellevue. I know when I take my car to them, they are going to take excellent care of it and not charge me for unnecessary things. I worked with Daniel and he did a wonderful job of explaining to me what was being done to my car and made the drop off quick and painless. 10/10 for Daniel and Audi. My only feedback is in regards to Enterprise. I did not appreciate the rep trying to sell me multiple add-on fees and being rather pushy about it. I come to the dealership for a reason and I do not appreciate being treated like I am at the airport rental department. The rep was pleasant, just pushy and I did not get a comparable vehicle for the loaner, but it worked out alright.

Daniel, my service representative was extremely knowledgeable and helpful when I brought my Audi in for service. Due to an illness and then Covid I missed one of my car's yearly checkups. He explained what I needed to do to keep my car running perfectly. I've been a customer of Audi Bellevue for over ten years and always been pleased with this company's service.

Bellevue Audi always has an experienced friendly service staff to assist in check in and pick up. Service department keeps you updated and informed. Daniel E. was on top of what my car needed. Thank you.

Good dealership.

Overall it's a nice experience. Did not felt pressurized for purchase. Worked with Natasha and Lucas team. They did spent time answering all my questions about new Q5 (helped me to choose the beat variant) and no rush/ time limits for test driving. Even though dealership was so busy on weekend, Natasha allocated sufficient time with us, doing a quick walk through about features and giving sufficient time for test drive. End up purchasing new 2021 Q5 and I got the best deal. Thanks Natasha/Lucas.

Me and my wife were planning to switch to an SUV from Sedan and Auto nation made it possible quite easily. Diana Bidna (Sales advisor) was very helpful through out the process. She listened to all our requirements and found the perfect car for us. She followed up the right model from port and made sure it was available to us as soon as it was released from inventory. Special mention to Lucas Soltman (Sales manager) for ironing out things at their side. The whole process was hassle free and we are really happy with their service.

I needed to replace my tires and Frederick gave me few options, he was very helpful. My car got good service and I appreciate audi Bellevue being friendly every time I'm there.

It was a easy process to check in and out.

I had my first Audi service and I loved the experience. Friendly and experienced staff.

Frederick in the service department was great to work with. He kept me apprised of how things were going and when I returned to pick up my vehicle the process was easy.

Me and my wife were planning to switch to an SUV from Sedan and Auto nation made it possible quite easily. Diana Bidna (Sales advisor) was very helpful through out the process. She listened to all our requirements and found the perfect car for us. She followed up the right model from port and made sure it was available to us as soon as it was released from inventory. Special mention to Lucas Soltman (Sales manager) for ironing out things at their side. The whole process was hassle free and we are really happy with their service.

Awesome service and great staff. I had my first service at the dealer and everything was great

Check I process was quick, had to wait for the courtesy car. The repair was completed in 2 days. The service professional informed me there was prepaid maintenance available and went ahead and completed that as well.

Will was friendly & very helpful. I received the high quality of service for my Audi as I had expected. Any future service needs I will most definitely use Bellevue Audi Craig Schilling

This dealer does fine service work and we have had mostly no issues over the years. That said, I was shocked when my daughter brought home our 2018 A3 with an invoice for over $300, parts and labor, to replace the plastic piece on the bumper used for mounting the front license plate. I’m sorry but that’s unconscionable price gouging. The original one fell off while the car was stationary in the driveway. I should have put it back together myself obviously.

We were treated very well by our salesperson. Everything was efficient and we feel that she helped us purchase the perfect car for our needs.

Daunte was amazing! Professional, timely, excellent service as always. Wouldn’t take my Audi anywhere else.

One of my bois was dropping a 30 stack on a fresh a4 and I was bringing him some chipot while he talked to the finance guy and I got confused with a deliver driver.

If I could give 0 stars, I would. Maybe even less. Deceiving and lying service department. More details: My A5 has a really strange issue with front seats producing loud clunks, as well as something moving in the seat poking you in the back when breaking. First time I took it in in January, they claimed everything was up to spec. I went online and checked with multiple other owners who of course said they had never ever heard this noise. I should’ve realized then the dealership were straight up lying to me and that I’d be better off asking for help elsewhere. I still took it in again this month hoping that maybe working with the foreman would get me somewhere since he has been helpful in the past and comes across as an honest, skilled person. They kept the car for 3 weeks, supposedly doing something about the seats. 3 weeks! Yesterday I picked it up, it wasn’t fixed. The driver’s seat was made even worse. I reached out to them and instead of maybe doing more to fix it, they just referred me to the service manager. I complained, to which the service manager called me and talked to me in such a condescending manner explaining basic obvious things like I was a little kid and not a car enthusiast who really cares about my vehicles. She was defending her technicians instead of trying to understand what really happened here. She was also obviously stating false things probably told to her by the technicians. She claimed they put loads of felt tape everywhere and really couldn’t do more. She also said putting in new seats would do nothing since it’s a design issue. For something that no other owner has ever heard, she claims it’s a design issue. Of course, she refused to even consider making further efforts to fix the car and said I could go elsewhere if I wasn’t happy. I will either sell the car or try to get this fixed elsewhere. In the meantime, I decided to open the seats myself. What I found is absolutely no traces of the supposed loads of felt tape anywhere. What I also realized while investigating myself and from what I remember them telling me during their investigation, is that they were focusing on the completely wrong things here and were likely just rushing this to get this “done” quickly. Infuriating.

I wasn't the one buying the car, but I was impressed by the dealership as a whole. Both Melissa (sales) and Muhsin (Finance) were very polite and welcoming. We went in on a very quiet evening and the process was smooth. Prices are competitive, and they don't try to force you into taking accessories you don't want on the car. The price they list is the price you're going to pay. I don't mind haggling, but it was nice to know there wasn't going to be an additional $1000 for useless stuff nobody would be if it was an option. Overall, a very positive experience.

Great and friendly service!!! Nice and clean lounge too.

Absolutely horrible dealership. Their service department seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a brand new car. The car has had a really strange, very loud clicking sound coming from the front seats. It sounds like there is some metal rubbing against some other metal. It also pokes you in the back when breaking. First time I took the car in in January, they said that it's up to spec and they verified on another car that there is the same behavior. I then went online asking other people about this, and everyone said they never heard this from their seats, ever. I then took the car in again this month. They kept the car for 3 weeks, then said it was fixed. I drove for a few miles after picking up the car and noticed it wasn't fixed. in fact, the driver's seat is now worse than it was before. I complained, then got routed to the service manager who condescendigly told me they did a bunch of repairs, they installed felt tape everywhere, and that it was verified to be okay and that it takes “extreme” effort to make it click now. She also said I could go to a different dealer if I wanted to. I then decided to open the seats myself. What I found is that they obviously did nothing. There was not even a single trace of felt tape anywhere or anything that would help the noise at all. the car was there for 3 weeks. Absolutely horrific and infuriating. I'd rather sell the car than ever go back to this dealer for anything again.

William Ristvet was the best service advisor I encountered in Audi Bellevue since I started taking my car there in the past four years. He is very knowledgeable and very courteous.

7 hours for an oil change. What's the point of making an appointment.

Thank you for making buying cars for our daughters fun! Everyone was kind and knowledgeable.

Communication on repairs was excellent, timing to complete work was very good. But 2 items need attention. First, when I booked appointment was told customer waiting are was closed due to Covid and i had to take a loaner car. But upon arrival at facile saw multiples customers waiting for their vehicles in the waiting area and even with free coffee being provided. Second, check-in are has multiple doors access and is chaotic when many customers are waiting at same time as not clear who arrived in which order.

I had a very positive experience leasing my new Audi E-Tron. Tanbi and Lucas were up-front, honest and easy to deal with. I’d happily go back.

Alexis Mootz was very friendly and informative. She answered any questions I had . Alexis provided a seamless check in and pick up of loaner vehicle.

I had a great experience with Audi Bellevue Customer Service. Daniel was amazing from the start, helping me rescheduling and keeping me posted by phone. The Loaner car is also a plus, cost free and "brand new". Highly recommend.

Staff is so friendly and they really take care of their customers. While I dropped my SUV for service, I was driven to whole foods by Butch, did my grocery shopping, texted Butch and he picked me up in less than 15 minutes. By the time I got back to the dealership, my SUV was ready. It was raining, so they gave me a "rain check" card to have it washed another day. Update: Took my SUV again for service and it just felt like "coming home" . Brennan is awesome and so friendly, made it so easy to get a loaner and when I picked it up I got a Brown Bear wash certificate. He explained everything thoroughly and easy to understand . Best Audi dealership in the area!

Great service! William was nothing but friendly, professional and efficient from the first contact until he guided me to my freshly serviced Audi. He was more than patient answering my questions and kind enough to explain the savings of the service contracts offered. Great deal and went with a four year plan. Will was forward looking enough we already have my next serviced scheduled. Great job, Mark M Woodinville

I normally go to this dealer for my servicing and they generally have been great. However the most recent time I went to get my windows tinted, when I called they quoted me $300 so I signed up for an appointment. Audi Seattle quoted $350 and I had another friend who got his windows tinted there to send me his receipt as proof. However when I got it done the serviced agent tried to charge me 623.15 and claimed that it the tinting was $499 total. That wasn't too terrible and for all I know I might've misheard it on the phone so I just went ahead and paid for it. The part that annoyed me a lot was that there was another 123.20 that was tacked on as "labor fees" which I disputed and they ended up dropping. This transaction just seemed very shady and if I hadn't been diligent before paying it I wouldn't have even noticed it. Again most of the service members have been great overall but it can be hit or miss and if you're not careful they can charge you more without you realizing it. Also regarding the loaners I got one at 5/8 tank and prior to returning it I added 2 gallon at the gas station right by the dealer and I guess it didn't show up on the dash since it takes a while for the gas meter to update so I ended getting charged $6 a gallon even though I literally filled it to where it was before right next to the dealer. If you look at the second image after applying the 15% off discount it shows that the window tint job was 269.95 which seems like the actual tint job was around $300 and not $500. At the end the numbers simply don't add up and on the bottom right theres also random misc charges tacked on that isn't stated anywhere on the receipt. Again overall the service has been great up until yesterday but after everything I may end up going to a different dealer in the future.

We worked with Ryan Ishmael on trading our car for a pre-owned VW Atlas. Ryan was very patient and provided a pressure free buying experience. The overall process is straight forward since no endless negotiations are necessary.

Thank you to Bellevue Audi and specifically Natasha for making my car purchase a straightforward and quick experience. Their staff is very knowledgeable and puts the customer first.

Daniel was very helpful

Expert help and knowledge about what the car needed at this servicing. The car was ready To pick up when it was scheduled to be. James Harrell did an excellent job

Outstanding! Courteous, sincere, honest, and friendly staff was a pleasure.

Sharing my service experience @ Audi Bellevue. I consulted for a water leak issue , my advisor Ricky was super helpful. He gave me a heads up that it might take a few days to get it replaced and gave me periodic updates. My overall service experience was very satisfactory. 5 star for sure :)

Great customer service and kept me updated with price quotes during my cars 115,000 mile service!

Great experience with Audi Bellevue Service team! I ‘ve been bringing my vehicle for service in the past 3 years and always get friendly and timely service.

First time getting maintenance done on my Audi and they made it so smooth and easy! The checkin process was quick and they scheduled me a Lyft ride home. My car was ready on time and the check out process was quick with no surprises when I came to get the car. Everyone was very friendly!

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Great service experience, but would love to know why Audi Bellevue thinks SiriusXM needs to know anything about my car's maintenance schedule. In 2021 the fewer organizations with my info, the better. I would be very interested in discussing this particular practice with someone from Audi.

The scheduling and check-in process was great. My service advisor, Daniel was great. The only disappointment was that when I got into my car it displayed a message my oil was a quart low. They topped it off, so that was fine. The disappointment was that I received a checklist of items supposedly checked, and it had my oil level as fine. This tells me they really didn''t check that oil level, and perhaps other things. Overall, this is a great dealership.

Convenient service, friendly staff

I service my Audi at Bellevue Audi and have had great service there. I have not pusrchased a car from them yet. A shout out to customer care rep Daniel B. My general impression however is that like many other dealerships thier approach to preventive maintenance changes once manufacturer warranty expires. I always purchase extended warrenries to avoid pit falls of aggressive nature of high end auto repair costs.

This is my 7th time bringing my Q5 for the maintenance with Bellevue Audi team. Everyone is always polite, personable, the service is timely.

Service department and associate Daniel is prompt responsive and focused on customer service.

Alexis did a fine job dealing with the motor mount repair issue on my 2013 S7. Very thorough in assessing the status of the rest of the car?s current and future needs.

Every thing was done well and was on time. Any questions I had were answered. Mr. Harrell did an excellent job and I am pleased with him.

Rio was awesome. Best car buying experience I have had. Lots of assistance setting up the car to my preferences.

First time came here to purchase a car. Super nice experience, will definitely come back!

Your business is valued and remembered. Very friendly professional team. I have been a loyal customer through several purchases and have always had an excellent experience.

We just bought an Q5 from Bellevue Audi. Tanbi is amazing and very supportive. She answered all our questions and made the purchase process very smoothly!

Had a great experience with Audi of Bellevue. Specifically, Tanbi and her boss Lucas were easy, honest and upfront in their dealings. I very much appreciated this. Easy car buying (leasing) process.

Friendly staff, clean beautiful showroom, amazing vehicles.

Great service, informative, professional, 1st class operation.

I had my car serviced at Audi Bellevue and Dan Rubin was extremely helpful and friendly. He took extra care and made it a great experience. I will definitely be back. Thanks, Dan!

Daniel served us. He is very nice and helpful.

The service at Audi Bellevue is excellent. The service specialists are knowledgeable and they really respect your time.

I wanted to describe my experience about how I felt when I went to check on a 2021 Audi Q7. I made an appointment several days ago in advance to take a couple of hrs from my precious Sunday to meet with Natascha so that I can learn more about the 2021 Audi Q7 and also take a test drive. However, when I reached the dealership at the agreed upon time, there was no one at the front desk to greet or to even ask a question about the appointment. After some waiting, someone said Natascha should be with us soon, only to realize that she had already taken another customer at the same time as our agreed upon appointment time. If keeping an appointment doesn't mean anything, why even bother spending time on the phone to go over the details? I felt insulted, and to add to the insult, the person she had us handed over to, went to attend another customer before showing us the car. What came to me as most surprising is that he didn't even ask me whether I want to test drive this car. I am not sure this is how they treat every customer or just that we were not flashy enough for them to pay attention. Anyway, I would never go back to that dealership for a car purchase. My neighbor warned me against going to that dealership because of a similar experience he had in the past, but I still wanted to give it a try. I admit, he was right. The response from the dealership about contacting the GM, it is a joke. I emailed Mr. Michael with all the details, but there was no response.

While getting ready to leave for a family skiing vacation in Central Oregon an engine warning light came on in our 2018 SQ5. We called Audi of Bellevue to see if we could get the car in for diagnostics. The Service Department had us come in immediately and our Service Advisor, Will Ristvet, assessed the problem as likely a faulty thermostat, which would take a few days to fix. Will understood our circumstances and offered us a courtesy Q5 to use on our vacation and saved the day. We returned the car after the weekend and picked up our repaired SQ5. We were very happy with both Will and the Service Department and highly recommend them. Five star service all the way!

Dan was my service professional for an oil change and 30K service. He was great and fully met my expectation as an Audi customer.

Dan went above and beyond to make sure I had a great customer experience. I had made an appointment for an oil change which was way over due. He brought to my attention that the 30k service should be done and noted that we had Audi care. Since I had made the appointment online with short notice, I was not able to setup a loaner; he proactively accommodated a loaner given the addition time required for the 30k service. He was very thorough and efficient in his communications.

Excellent Service !

Best customer service Ever! I highly recommend Audi of Bellevue's Service Dept. Customer service is nothing short of excellent.

Overall, a great experience. The team at Audi made the entire process simple and delightful.

Our experience with the sales and service has been fantastic! Thank for going above and beyond for our family. Pete

Just had my 2015 Audi Q5 in for service. John was awesome. Went over the service needed in detail and reviewed the Audicare options available to me as a longterm Audicare owner. Made a significant positive financial pact covering 2 years of service for the price of one! Thank you, John.

Dan Rubin is the best service rep at the facility and I have trusted him with all of our cars over the years.

Great service. Highly recommend!

Working with Audi of Bellevue was an unexpectedly great experience. The last time I bought a car was 11 years ago and I really dreaded having to do it again. Being able to find a car on-line and then go in to the dealership ready to look at something specific was refreshing. The people at the dealership with friendly, without being pushy and made the process seamless. Not having to haggle over the price and having my financing pre-approved an ready to go was very helpful. I am very pleased with the overall experience.

Great communication - trustworthy. Provided rental car and was easy and fast

extremely professional and customer service friendly. My experience purchasing a vehicle was the Absolute Best ever!!

Very patient and knowledgeable employees, pleasure to work with.

Comments from my wife Carissa and I: First of all our family Aunts and uncles, had mixed experience in past years about this dealership when they bought 2 expensive cars. NOW we have the opposite experience mainly due to our sales advisor Melissa N and some of the others at the dealership in finance and Management. We were treated with no pressure but given lots of good info on the differences among various models of Q5 and Q3. We quickly realized that SQ5 was the one and did most of the pricing from home via text and email. Melissa N was very responsive and prompt and friendly, honest. Came in the next day and discussed more on price and tax issues and bought the car. After 2 test drives its a great driving car and has lots of features to learn, or if you don’t want all the electronic gizmos, turn them off. I do prefer the various options-once you read the manual on certain topics its not so hard to get used to. But its up to you. So in conclusion I will always use Audi Bellevue as my Audi source and especially deal THRU MELISSA N. BTW I have over the years bought 7 of my last 10 cars from Autonation in CA and WA and am pleased with their service and sales tactics. Little pressure and very fair. Bellevue seems to have hired the right people for this type of customer interaction. I tried other in both areas and was not so pleased—too much pressure and not enough care.

Wonderful experience test driving and purchasing, especially during this ridiculous COVID-19 pandemic. Ask for Tanbi! She's the best.

Fast and easy service.

The car buying experience was quick and easy. Paul was very knowledgeable and helpful.

Great Service and Took care of my problem fast.

Paul Cantu was very patient with us! He spent a considerable amount of time explaining everything from our first visit to Audi Bellevue a few weeks ago, even though we weren't ready at that very moment to buy my car. When we did decide to buy, everything went smoothly for the purchase process! These guys are seriously the nicest in town!

service was completed on time. and without issues. the staff was friendly, and also cleaned my car as a courtesy. great job!

It was again a great experience. John was super friendly. They are really well organized. Everything went smoothly.

Service was on time, and they cleaned my car. Awesome job guys!

The service team have all been friendly, attentive and knowledgeable. My only criticism is the phone system ? one of the worst I?ve ever encountered. It?s difficult to get to the right department. Add to that, the staffing level in the service department never seems sufficient.

Frederick- my service advisor was great ,friendly and helpful, kept me informed with text updates and. I really appreciate the Lyft pickup and drop off. The reason I’m giving this 4 stars because I’m not happy with the engine bay cleaning.I had a problem with rodents living under the hood cause I don’t drive a lot. I didn’t check the car until I got home , there’re still lots of rodents‘s feces in the engine, it probably wasn’t cleaned out thoroughly.

Great professional service and Ricky was amazing! Got things sorted out in no time.

Purchased a CPO RS5 from Audi Bellevue. Staff is very accommodating and made the transaction simple and easy.

Excellent customer service, polite, professional, quick and efficient, Michael did an outstanding job. Thank you.

I just bought my car here. The service was great. Sou is an amazing lady and helped us getting my car very quick. I will recommend this place. No hidden fees, no issues.

I recently have my breaks done at Audi Bellevue and the service was great! We went on on a Saturday and we are from out of town. They told me my car was going to be done on Monday which was fine because I had a loaner but they ended up getting it done at 3:30 that day so I didn?t have to drive back on Monday! John was great!

With the exception of rental car arrangement, all was good.

Will has been great the last 2 times I?ve been there.

We had great service with Matt. He was patient, knowledgeable and made buying a new car experience very positive.

No surprises, Alexis was helpful but not pushy. I had great service.

Each time I come here I get great service.

Good work. Ricky was very nice to work with. He was competent, efficient and pleasant.

Good services. Thanks Daniel for your help.

Efficient and knowledgeable check-in. Service Maintenance completed ahead of schedule. Excellent customer service.

I always Appreciate The ease it is to have work done on my car is at Auto Nation. The staff are pleasant and efficient!

Can’t say enough about my salesperson, Rio Hoxha. He is well versed on all the Audi models and the unique features of each class. He is patient, polite and a pleasure to work with. Had a misunderstanding in regard to the financial side but that was quickly resolved by Rio and GM Mike Spencer. Super happy with Audi Bellevue

I have owned 4 cars that thus dealership has serviced over the last 20 years. the people there are top notch.

Summary: My 2018 Q7 started to show loud whining noise from engine during acceleration and Audi of Bellevue refuse to perform warranty repair even they clearly heard the noise and stated that's "Normal Supercharger Sound" ,"All Audi supercharged car sounded the same", even I never had the sound in the past two years. Details: I have a 2018 Audi Q7 which was purchased two years ago and now has less than 30k miles. I started to hear a loud whining noise from engine during acceleration and decided to drop off the vehicle for warranty repair. the noise is so obvious that there is no way to be normal for any kind of car .I've been driving this car for the past two years and it never occurred until two weeks ago. I took a video clip that shows the noise and showed the video to the service advisor because I'd like to minimize contact due to COVID19 for the safety of my family and dealer staff. the service advisor stated that the technician will verify the noise based on the video and get back to me. The next day , I received a phone call from them saying they've verified that the noise from the engine is normal. they had two people listening to the car and had the same conclusion that the noise is normal for any super charged car. They stated that they compared with another "known good" car they have and they sounded the same. if I don't agree, I'd need to drive the car with the tech to show them the noise. I stated that due to COVID19 I'd like to minimize contact and I'd like them to try that again and watch my video . I called them later in the day and they said they had another person looking into this and the had the same conclusion that the sound is normal . They will release the car unless I can show them that issue and they need to be able to verify. I had no choice so I went to the dealer and talked with the manager of the service department, she told me exactly the same thing that the sound is normal and they compared with another car and asked me to go to another dealer if I still believe there is a problem. I showed her the video and apparently she heard the sound since I asked her did you hear it and she agreed, but she insisted that she believes the conclusion from the tech. I requested to test drive with the technician , they send the tech to ride with me and during the ride , the noise showed up immediately and the tech stated that that's " normal super charger sound" , " he compared with another car and they sounded the same" . I asked him if we can try the other car , he said " oh, the car is from another customer and it's gone" , I told him I've been driving this car for two years and it wasn't like this until two weeks ago, he said " I didn't drive your car for the past two years so I don't know" , and "I've driven two super charged cars and they all sounded the same. We went back to the dealer and the manager stated that I can go to another dealer like Tacoma and Seattle if I still think there is an issue. I am very disappointed , for such an obvious issue , I don't understand why Autonation Audi of Bellevue would refuse to perform the warranty repair and made multiple false statement to dispute, and risk the safety of the customer and dealer staff during COVID to force us to maintain close contact in the same car when I tried so hard to avoid so. A car , sounded like this , is not normal , however , Audi of Bellevue Service department is trying to make a point that this is how normally an Audi would sound , other cars they have have the same engine noise , their staff's two cars also had the same sound which is "Normal" . Is this what we would expect from an Audi ? in either ways , service quality , or product quality ? To proof my point , here are my video clips: https://www.youtube.com/watch?v=QY1jh4aaR9M https://www.youtube.com/watch?v=B0WHoLmuu3s and also, here is a video for a same model of vehicle from Youtube (not mine), for comparison: https://www.youtube.com/watch?v=fJWtmbIH1ek

Had a charging problem with my brand new e- tron . Alexis Mootz part of the service team could not have been more helpful - checking charger - and immediately organizing for a replacement vehicle and service the next day. Communication excellent and teamwork so evident ! Keep up the great work !!

I just bought an Audi Q5 2021. It's amazing. It's beyond my expectation. I love it! Quiet, comfortable, more application of new technology. Especially the dealers, They are very patient, fair and hardworking. I am very moved and grateful to them for introducing the various performances of the car.

Michael Holden, great service advisor and I recommend taking your car to get worked on by him! Super friendly and overall very helpful person

I had a great experience at Auto Nation buying my car. Ryan was my sales person and he went above and beyond for me while buying my car. Thank you!

I highly recommend Audi Bellevue. I worked with Tanbi and she stayed past close to make sure my experience was 5 stars.

Fantastic Buying Experience! We had a great experience with everyone there. Rio was great to work with. He spent lots of extra time going through things with us and made us feel welcome!

It was a great experience from beginning to end overall . Very professional and cared a lot for everything . I would recommend them with no regret , bought out of state , was very helpful and accommodating as well

I was greeted very nicely and taken care of right away. Daniel is very upbeat and personable. He got me set up with a brand new loaner vehicle for the day and kept me in the loop with text updates. Made it easy.

William is my service provider and he always greets me & remembers my name. I appreciate that they are honest, remember everything about my car, and most importantly will make something right if it's not (hasn't happened yet, but I know they will!). I know I can trust everyone here to keep my car in tip top shape!

Best experience at a dealership ever! Rio was awesome. He made us feel so welcome and at ease!!

The Start/Stop function still doesn't work on my vehicle. The comment was maybe my car was warmed up properly but the loaner car start/stop functionality worked just fine with my driving distance and style.

Thank you, Daniel Rubin for the great service; i appreciate it

Courteous, knowledgeable and efficient- have all been my experience over 15 years.

Awesome. I would definitely recommend this place to my friends

Had a wonderful experience with Benson. He was honest about what features are worth it and what I could do without. In addition, he mainly communicated with me, as I was buying the car, instead of only speaking to my husband and pretending I am invisible as other representatives had done. Highly recommend!

The service department was great! John did a wonderful job for me!

First rate. Team is knowledgeable and very helpful. Team inspected undercarriage for possible road damage from road debris. They provided me with video of area inspected.

The service team of Audi Bellevue is very helpful and great to work with. Thank you!

I love taking my car to Audi Bellevue. Everyone there is so kind and polite. As a woman it is common place to experience people talking down to me about my car. But here, things are explained plainly, and I’m informed of problems and options. I don’t feel the need to bring my husband with me — and that speaks volumes. I was impressed with how quickly the service center could get me an appointment when I had a warning light come on, and was given a rental car. I was given a phone call and text message when my car was ready for pick up. The text was able to receive responses which worked better for me than a phone call because in my job I don’t usually have time to call back. Audi Bellevue makes it easy to upkeep a gorgeous car.

Natascha Solomon was a pleasure to work with on purchasing my s5. the entire Audi of Bellevue crew made the purchasing a car enjoyable with no hassle, I highly recommend going to Audi of Bellevue to see what they can do for you!

Work performed competently and exceeded expectation.

Paul made the buying process very easy. I stopped by to see a car I saw online and he brought it right up and gave me a full tour. I appreciate that I was able to take my time in making a decision without any pressure.

Quick and simple.

Daniel Rubin my customer service rep was very professional and courteous. They make getting your car serviced a painless experience with no hidden agendas or other nasty car dealer games.

The service advisor staff are knowledgeable and friendly. They treat you like family. Highly recommended.

Has some warranty work done. Brakes and tires too. Felt he went above and beyond finding me the best tires and gave me a great price.

Very bad service from sales and financial manager

Don't go here they have slimy sales people. I worked with Nick and he called my credit union to find out what I had been pre-approved for. Then he jacked up the price of the car so he could get every single dollar.

Very pleasant experience. It was only a software update. Wonder why Audi can't download updates without dealer involvement just like Tesla!!

This was a short visit as I dropped off my car to have repairs made due to a recall. Every step was easy from making the appointment to checking in. I received a call when the work was completed and collecting the car was quick and efficient- no waiting time. I don?t think I spent more than 5 mins at the Audi service center!

Great work and timely communications. Was kept well updated and care was returned cleaner than when I dropped it off. I will be sure to use them again.

Ryan was there to answer all our questions and needs from the test drive to final paperwork and delivery! Our experience at Audi Bellevue was a very positive experience. Thank you, Wade and Nancy

Great service when buying the car and great outreach and follow up

Dan Rubin is always excellent to work with, superior communications, great suggestions and very good explanations.

Service provided was excellent by Dave Paris. Repairs were completed in a timely fashion.

Always great experience with Audi service. Easy to make the appointment, always a loaner car provided, very professional personnel, everything is explained and followed up, and taken care of. When I made the appointment with Michael, he explained everything that needs to be done and why, he was waiting for me , calling by my name, being prepared for my car, paperwork done fast and in 10 min I was out of there with the loaner car! I highly recommend the service at Audi Brllevue.

Repeated routine service & sales fails. -The dealer failed at correctly recording my service intervals correctly, so they tried to convince me the car wasn't due for service. When they admitted their fault, the service representative laughed that he had made the mistake a year prior. Don't count on them to tell you when your car is due for service! -Don't expect the dealer to cover much if any warranty claims. They make it painful. -Don't expect much more than a rinse if they offer to wash your car. For a luxury brand, it's almost comical the service this dealer thinks it's providing. Everything is done with half effort to check an Autonation box. -The dealer went out of its way to charge me $3.60 for gas in the loaner when I had driven it less than 3 miles (I work close to the dealer). Customer service isn't this dealers priority. My wife and I are in the market for a luxury SUV and we're steering clear of Audi Bellevue and Audi in general because of these guys. Their sales staff reached out to me for a potential upgrade and trade-in of our current car. I responded both times they reached out and they failed to get back to me on a potential trade-in or upgrade. We'll be looking into BMW and Mercedes SUVs. If you stick with the Audi brand, do yourself a favor and get your purchase and service done at Seattle Audi. Their service is much more consumer friendly and easy to deal with.

Sales associate Joe Mello made the buying experience easy and pleasurable. I love the car I bought even more for that reason and will go to Joe for all my future automobile purchases.

Alexis was very helpful. Although the service department was not able to find the cause of my engine light issue, overall service was superior to University Audi, and closer!

Recently traded in two vehicles and purchased a newer used Audi Q5. Salesman was pleasant to work with however it became an all day event and didn?t get out until it was dark. The next morning I walked out to the car and noticed that the left rear bumper had been scraped in an accident. I called the salesman and after some convincing on my part they fixed it.

Service agent was great but the process of getting a pre-arranged loaner was terrible. It took 45 min! Terrible service from the ?loaner department?!

At a high level. Audi of Bellevue is refusing to honor the warranty on my car. The dealer refuses to repair my car even though the service manager and foreman detected the problem and the first time i reported the problem was at the time the car was under warranty by the dealer. So far, I've taken the car 4 times to the dealer to report the same problem and every time, they claim it's ok. A couple of weeks ago, I took it again. This time I took the foreman for a test drive, he detected the problem--slippage in transmission when the car comes to a stop. Within 1 minute of the service GM driving the car, he detected the problem. Yet they claimed it "rarely" happens! they even sent an email to Audi claiming that it rarely occurs and could barely be felt. when I asked them whether they would fix transmission if I paid for it. The answer was a clear "yes". At times, the slip is strong enough that I've become worried for my own safety, should it happen on wet or slippery roads. I informed the dealer of the risk, yet they simply ignored it.

At a high level. Audi of Bellevue is refusing to honor the warranty on my car. The dealer refuses to repair my car even though the service manager and foreman detected the problem and the first time i reported the problem was at the time the car was under warranty by the dealer. So far, I've taken the car 4 times to the dealer to report the same problem and every time, they claim it's ok. When I took the foreman for a test drive, he detected the problem, which is a slippage in the transmission as the car comes to a complete stop. Within 1 minute of the service GM driving the car, he detected the slippage too. Yet they claimed it "rarely" happens! they even sent an email to Audi claiming that it rarely occurs and could barely be felt. when I asked them whether they would fix it if I paid for it. The answer was a clear "yes". At times, the slip is strong enough that I've become worried for my own safety, should it happen on wet or slippery roads. I informed the dealer of the risk and they simply ignored it.

Just purchased my new 2021 Q3! Josh was great to work with and made the process so painless and easy! I highly recommend Audi Bellevue! Hassle free and courteous.

Melissa Nguyen was genuinely friendly and prompt in her follow through to get me into the car I wanted. Five stars for the entire experience.

Good service but no rental cars available. I felt like other customers were negotiating the price of their services. One reason I bought and Audi/ take it their for repairs is I expect to be treated fairly. I do not want to have to haggle over repair costs. If your company is charging too much or allowing people to bargain prices, you are not the quality I thought you were. It makes me want to trade in my car and get a different brand.

Several of the problems that I brought my Audi in for were not fixed, even after having the car in the shop for a week and I was told everything was taken care of when I took it home. Had to bring it back and now it will be in for another week to try to diagnose the problem! Anytime the repair shop has to deal with Germany things become very very slow to get repaired and then they are rarely repaired to the customer's satisfaction.

We just had our vehicle serviced and detailed. They did fantastic work and our service advisor Lindsey was awesome!

Great, fast service. Super professional but nice and warm as well. The team was amazing. I absoluttely love the Lyft option.

I had service done on my Audi Q5 and Michael H. was assisting me with the whole process and he was great. The communication was great, I was constantly updated on the process and he made everything go very smooth and fast. He also made it possible for me to pick up my car and drop off the loaner at the later hour, which I very much appreciated! When I came to pick up my car Daniel was very kind and professional and helped with the process of returning the loaner and pick up of my car. Everyone that I came in contact with at this location was kind and professional. And I appreciate everything that they?ve done for me.

Buying process was fast and easy. The guy named Paul really took care of us. Paul was very informative and did give us an answer to our questions. Excellent costumer service. Definitely be going back to this dealership for shopping my very next dream car! Highly recommended

Since moving to the area in 2016 this is the second vehicle that I acquired from Bellevue Audi. This time I worked with Benson and he was the best. Very professional, timely and got me into the vehicle that I wanted. I highly recommend working with him if you’re in the market for an Audi.

Good service and useful suggestion！

Great customer service. Friendly staff.

I had a 45.000 mile service. Everything went well.

Quality service. Friendly people

John K in Service was excellent to work with! His communication was thorough, and he had my service issue fixed in the time frame he quoted me! Will definitely return here should I need further service!

I was looking forward to my service at Audi in Bellevue, because every service prior to this one had always been exceptional. However, this time it was disappointment after disappointment. I live in Yakima, WA. So, when I have to come to this side of the mountains it requires extra planning. Factor in weather, and being a new mother I?m sure you can guess what happened. When scheduling the service, I had spoken to a woman who went above and beyond making me believe that when I would arrive customer service would follow. Boy was I wrong! The check-in was fine. I had to stay the night for my service so I had brought some luggage. However, no one asked me if I needed any help. I did it myself while holding my baby. Luckily there was a woman who helped me get my car seat out. The day after I went to go pick up my car it was busy. I understand businesses get busy, but it took three people before me to even ask if I?d been helped. One person even got helped twice before I was asked. Before leaving I was asked to GIVE 5 stars. I again had to move my own luggage. The only reason I am giving 2 stars is because of the two women who made me feel welcome with my child. I most definitely will be thinking twice before coming back to this Audi for future services. This is unfortunate because I love my car, but will probably be looking at getting a different vehicle.

Very torn over decision to spend $5K in repairs for a car that?s $2K per Kelly blue book. Wished the Service team and the Sales team were aligned. Could have spent the money on a down payment for a newer model. That said, still love my old car.

All worked out great. Loaner vehicle was new and car was ready on time.

I made an appointment at Bellevue Audi over the phone. This gal- Alex! She was amazing... Great personality understood my problem listened made me laugh accommodated my every need! Then, the Dan’s helped me again. These guys always have solutions that help, and their service commitment is high.

Had received a Good service and would go back again.

we had our wiring harness, for the backup camera, replaced in Oct. It quit working again and we were told it was bent. We clearly didn't do anything to bend it and thought it had to be when the tech was in there working, The service advisor was very helpful and he did give a small discount on the labor. Just frustrated as we paid over $1000 in Oct and now another $270

Quick, honest, efficient. Very happy with our purchase!

Audi Bellevue was a very easy dealership to work with

Best place to buy your car! Everyone is so helpful!

They take good care of you! Found the car I wanted and everything went very smoothly . My second Audi and Service Department is one reason I went back.

Had our vehicle serviced at Audi Bellevue. They were friendly and professional. Due to Covid restrictions, no waiting area, they had a car service take me to wherever I wanted to go, and pick me up with no problems.

Danielle Eskildsen was my service advisor and kept me posted of any delays as well as the service progress which gave me confidence that my car was being serviced with great care by Bellevue Audi.

Every time I’ve ever interacted with the service department at Audi Bellevue I’ve been impressed with the quality of their work and the thoughtfulness of their customer service.

Lindsey Page was great and is an asset to Audi of Bellevue

For the exception of the salesperson, who was very intuitive and helpful, the entire process from start to finish was simply a disaster. My sales representative is the only reason they will get 2 stars from me, otherwise, I would have given them 1. All of this hinged on the financial department that handled my leasing experience. What should have been a smooth 2 hour process ended up going over 6 days of back-and-forth problems with the lease. The individual handling it decided to write the lease in his favor and when called out, the initial response was to make this about me. After pushback and threats, the GM of this dealership extended two options: I could unwind the deal or rewrite it. I decided to have them rewrite it, to which more problems ensued. Rather than extend a hand to help and make this convenient for me, they decided I should have to go out out of my way again to drive there and fix it. I have additional details regarding the conversations that ensued, along with voicemails left that frankly upsets me and questions their entire business and how they handle their prospective customers. I will not recommend this place nor will I release with them as a result of this experience.

I would give Audi Bellevue 5-stars for the recent service of my A5 Sportback. I made my appointment on line. They were ready for me at the appointed time. Treated me professionally and were COVID safe. All good.

This location has awesome customer service and amazing employees.

I really enjoy working with Alexis. She was gone for a while but I am really happy she’s back! We have a 2013 and it doesn’t get many miles a year. Alexis is always sure to prescribe exactly what I need to keep it going. Thank you Alexis!

Shopped for a new car, representative was courteous and helpful. with no push i felt comfortable during the whole buying process.

I recently purchased a new car at Audi Bellevue and had an exceptional experience with both Diana Bidna and Roland De Motta. They were both professional and accommodating throughout the entire buying process.

Excellent customer service. William was fantastic throughout the entire service experience. Always appreciate the high-quality professionalism.

Had my car in for maintenance and engine service recently. David was great and kept me informed on progress. Bought my car here and am happy with service since 2013.

I went in on Saturday to buy a car, as soon as I walked through the doors Joe came up and was very helpful right off the bat. I told him what car I was interested in and he found it and brought it out so I could test drive it. The buying process was smooth and fast, everyone that worked there was super friendly. I had to wait for a little bit to finalize some paper work, I didn?t mind considering they were really busy but they were always checking up to make sure I was okay. Overall, I would definitely recommend Audi of Bellevue to my family and friends. Thanks guy for being so helpful!

Receptionist that took my call when I made my appointment wasn?t very nice, seemed disorganized, and/or preoccupied. I felt like I was conducting business, scheduling my own service appointment.

Risa from sales and Muhsin from finance were great!! It’s been 8 days and this is the first time I have had ZERO buyers remorse after buying a car. Great value on the car, the warranty, and the service agreement!! Definitely recommend Audi of Bellevue to my friends and family.

Risa from sales and Muhsin from finance were great!! It?s been 8 days and this is the first time I have had ZERO buyers remorse after buying a car. Great value on the car, the warranty, and the service agreement!! Definitely recommend Audi of Bellevue to my friends and family.

I have been a BMW owner for over a decade. I am not impressed by the service experience. First thing I was told was that Audi Bellevue, part of Autonation network can?t see the old service records because the pre-owned Audi was not bought there. BS, I was able to create an account on Audi website and pull the record in less than a minute. BMW dealership pulls record from my key fob all the time. Perhaps, the service advisor didn?t want to spend effort in extra steps. Second he tried to sell me a $1000 service on a $10K car. Audi Bellevue is closer to my house so I went ther. Next time I am driving to Seattle!

Friendly, fair service. I really liked my Service Advisor John. Very knowledgeable, kept me appraised of vehicle situation plus a good price for service.

Great service yesterday. Dave Paris is very conscientious and always does a good job!

My wife's Audi had a recall and the dealership was actually able to accommodate us the same day we called. They offered a lift to nearby mall since the repairs were likely to take about 1.5 hrs. I chose to walk around the neighborhood to get some exercise and the car was ready as promised. They even washed the car. Very happy with the service!

Sales people and staff were very knowledgeable and helpful in selecting the vehicle with options that would fill our needs. Pochelo was our salesperson and went beyond expectations to make sure we were satisfied throughout the entire process. Very helpful with follow-up.

In and out! Loaner car and repairs done fast and correct! Dan is the man!

Service rates are very high

Prompt, efficient, professional, convenient, educational - totally customer-focused.

Salesperson very knowledgeable and pleasant. Buying process was painfully long.

The service was good, but would rate the car wash as a 2/5.

John was helping me with customer service for my servicing appointment and he was great.

All was good except I was give one key after the sale was completed. I was told if I need an additional key I would have to purchase it. It would cost me close to 400 dollars or more. The vehicle even had a warranty with it so why not add the additional key to the sales is beyond me.

Very unprofessional and unethical people working here. We sold our car and signed all the paperwork needed. Paul promised us to send copies of our signed documents and pay off the outstanding loan. it has been a week and they still refuse to send us copies of sale documents that we signed. The loan is still outstanding. The person who we dealt with is "off" and tells us that we have to wait until he is back to work to get the documents. No one else at the dealership apparently have access to these documents since Paul dealt with the sale. After 4 days of no response, Paul says that he does not handle the paperwork and is not responsible for it. How can be so unprofessional and not give us copies of the paperwork after 5 days of sale? It sounds extremely sketchy and unprofessional.

Good communications from service advisor, and good service resolution for leaking tire.

Great dealership. Lots of inventory and a very smooth purchase process

Wasn't a fan of the overall experience with this dealership. I did end up leasing a vehicle here, mostly to avoid having to lease in Portland (who had a similar spec). The buying experience was rough, the staff seemed annoyed by my questions, and general sentiment for someone purchasing a $70k SUV wasn't what I would expect it to be. I've had to go back a couple times for follow up items and found that my primary contact (my sales rep) had been let go, and the new guy gives the bare minimum because he's not making any money off me. At the end of the leasing process, they make you fill out this stupid survey in front of your sales rep, that the rep is "required" to get back (I think this is an AutoNation thing). Not sure why management thought this was a good idea, it removes any possible chance of honest feedback. Maybe it was designed that way. Additionally, service prices at this specific dealership are absurd compared to other Audi dealerships in the area ($100s more for the same service), likely because they figure people will spend the difference for convenience. Lastly, I observed several staff sitting and working with no masks on during a pandemic. This won't matter in a years time, and they did tend to put them on when they noticed a customer coming, but this was off-putting in general. Wear the mask, it's not worth the risk to yourself or others. Surely your co-workers matter enough to keep them on?

Very happy with my new car and the buying experience was top notch.

Had a fairly major repair done by Audi of Bellevue. Got in same day, car back in 2 days. No hassle, no delays. Quick drop off and pickup. In contrast a very simple repair at Mercedes took 3 visits, long waits, mistakes, delays. Audi was a pleasant surprise.

First service experience since I purchased my CPO Q5 was excellent. There was a minor mixup from my purchase affecting prepaid service and the Service Dept (Daniel) noticed and fixed it right away. My car was serviced and returned to me in pristine condition. Much appreciated!

The provided service was done professionally. The only thing that should be done to improve the perception of the dealership is to provide as a courtesy car Audi, not other brands.

Friendly and professional service.

It was as pleasant as possible given the circumstances

Sales person was fine but did not follow through as promised after the sale. I had better follow up from Subaru I expected more from a luxury vehicle. I came to Bellevue Audi because of convenience but feel like I should have traveled further for better experience. Sales manager and general manager are not following state mandates for safety and are condescending in their attitudes toward customer.

Customer service was excellent and servicing was finished before promised time.

Great services overall. Daniel is always very helpful and reliable.

Lindsey P. was my Advisor and did a great job from start to finish. The work performed was done correctly the first time. Everything went well.

Brought my Q7 in for oil change and the car was undergone a series of inspection and definite some tuning. Great driving experience after that. Took less than 2 hours. Highly recommended

I always appreciate the service I receive at Bellevue Audi. They are friendly, courteous and take great care of my Audi.

Great service by Audi Bellevue, timely, accommodative and friendly

I don?t have any specific reviews to share in writing.

Dan is the "Bomb"! The Blue Team is Great!! Routine Service with no BS; only fair and honest recommendations!!! I'll be back!!!!

Great service and got a car wash..😀

I had been working with the sales representative over the phone, as I live out of the area, for a few days. We were communicating about a specific vehicle. He sent a video, and I was headed over as soon as two last questions were answered. He didn't respond all day. At the end of the day he gave me an associate's contract info as he was not working for two days. At first I thought I could wait, but then I contacted the associate within a few hours to put earnest money on the car until the original sales representative returned and could answer my questions, and we could then complete the sale. This associate tried to sell me a different car. I told him no, I want the one I have been working on. He said it sold the day before. I was still talking to the first guy then! Four days later, the original representative finally got back to me. He told me that the first car sold. He said they got another one in, but it sold a day later. He said he would keep his eyes open for me.... Wow - no thank you!

Daniel, in the service department was exceptional. He kept me up to date on my vehicles status and when it turned out to be a much larger issue even got me a loaner. He was great to work with

Daniel, in the service department was exceptional. He kept me up to date on the cars status and when it turned out to be a much larger issue even got me a loaner. He was great to work with

Amazing customer service from scheduling my appointment, to dropping off my Q5 with Will early in the morning. Even getting my rental car from Enterprise and quick and painless. Throughout the day, Will was in communication on my status of my Audi as he knew I was coming a great distance to pick up the car that evening. Not only did he text, but fulfilled my request for misplaced paperwork on my end, by having it at the counter when I arrived late that evening. Everyone was attentive, respectful and responsive which is such a treat during these crazy Covid times. Thanks Will for helping me out!

Calling the Service Department is a disaster. The wait times are way too long to speak to a Service Technician and when you elect to have a call back instead of waiting on hold, they don’t call back. On the plus side, the service technicians are very helpful and knowledgeable.

Feedback for Audi Bellevue: Overly expensive service that took twice as long as expected. My husband has been taking care of our cars for years, but he died this year. I was in the neighborhood, so I visited Audi Bellevue to change the name and contact information on the record and make an appointment for service. Michael did a nice job of helping me with these steps. We arranged for an appointment the next day, and chose an inexpensive level of service. The next day, John took care of me, and he proposed a level of service much more expensive. Do you always try and shaft unsuspecting customers with unnecessary service? It has been so long that I had forgotten to be wary of this behavior from automotive repair establishments. Rude awakening. I was promised the car would be ready in two hours. It took four. Don't you prioritize service on cars where people are waiting on site? Next time I'll have to get a loaner car simply because I can't trust you to complete in time, which will increase your costs and my costs. Do you not see how these things work together? Failed to perform service in a timely fashion.

As always, Audi of Bellevue?s service department aims to please. The service rep I dealt with was friendly and very accommodating. They provide rides within a 5 mile radius which was very handy.

Alexis did a great job making sure my vehicle was ready early to accommodate my schedule.

What a pleasurable experience. The team was very warm and helpful, as well as knowledgeable. I would definitely buy from Audi again.

Good customer service. The staff are all very helpful.

Good customer service. Took care of the issue when my local dealer couldn?t.

They have welcoming , efficient and reliable services and try to accommodate your needs of scheduling , providing an excellent auto and customer service !! Nowadays following adequate COVID regulators according to our “new life “ in a pandemic

Absolutely the worst car buying experience I have ever experienced. After my visit I called the sales manager and was promised to be treated well. After reaching out to give them another shot I was forgot about and never contacted again. I’ll never do Buisness with another auto nation dealer or Audi of Bellevue.

Sales people and service guys are great! I just think they are lacking in some of the basic knowledge of these newer operating systems. Which is understandable, I can hardly drive it with some much to learn. Few things were not working so we brought it down on a Wednesday morning and told it may take a few days so we waited for the call and never received it till the fallowing Tuesday from Enterprise asking when we were bringing the car back because our car had been done almost a week ago. I was confused seeing how the dealership never called us. Turns out they had my number wrong even after reverifying with me before I left dropping it off. This was frustrating but was more annoying when we got there to find out nothing was wrong with the car and all these issues were just part of the cars operating system that were easily explained within minutes but somehow couldn’t just be explained the day I brought it in. Which would have been easy to do in a few mins. Why do the back lights not going on? Because it doesn’t work when the car is running to avoid children flashing it. Why does are rear end not go up and down? Apparently you need to be on flat ground for that to work. Back doors don’t shut properly? No because they don’t have the same spring action as the front doors to keep vehicles weight down. Again all these things could have been easily explained with just basic knowledge of the vehicle. I get that ours is a 2020 SQ5 but still... for as much as we paid for this boujie money pit we should be able to get knowledgeable service on basic running operations associated with the model. Then to not try harder to get a hold of us, when they had my email, husband’s number too, car rental had my number, pretty much any other way to contact me but didn’t use it till a week later. It just sat there while we drove a pos rental waiting for their call... Makes zero sense.

The service experience was great! However the service reservation system on the website needs to be made more user friendly. I believed that I had a reservation that wasn't really there.

I went to Audi of Bellevue for a set of new tires for our Q7 - new Pirellis to replace the original tires. My first problem was getting an underinflated tire warning about ten minutes after leaving the dealership. The next morning I was checking the tire pressure and noted that Continental tires had been mounted. I had to return to the dealership - a two hour trip each way - to get the tires I had ordered. Again, about ten minutes after leaving the dealership with the new tires the underinflated tire warning came on. I checked the tire pressures and corrected them to the proper 35 psi and reset the tire warning system. I paid Audi prices to get this work done and I am not satisfied with the quality.

Audi of Bellevue has gone above expectations for us. It was a very easy negotiation on our purchase. In addition after sale support was excellent, we discovered an over spray from local construction and Audi of Bellevue change our car with no problems.

Took my 09 A4 for service for the first time here. Great customer service, Dan was friendly, respectful, knowledgeable and straightforward. Just what you expect from somebody who's taking care of something important for you. I made the trip from Moses Lake but I wouldn't hesitate in going back next time I need to. I definitely recommend Audi Bellevue service center.

The process for buying and selling a car was TEDIOUS and unnecessary. It took 1 1/2 hours and 19 signatures to merely sell my old car. Several of the forms were redundant in the info they sought. The sales rep was very courteous and polite, but the underlying process was VERY aggravating.

I took my ’05 A4 with over 200k on it in for an airbag recall, and was amazed at the wonderful service I received! Audi of Bellevue repair my car quickly at no cost to me, washed it, and provided a loaner vehicle for me to use for the day. Oh, and the loaner? It was a new A4 S-Line! Wow! What a car! I had a difficult time trading it back in for mine! Thanks for making me feel like a King for a day Audi of Bellevue!

Very good customers service!

I took my daughter’s Q3 in for service. The scheduler online quoted $153 for 65,000 mile service. When I got there, the nice, friendly service rep quoted me $1,000, including charges for “oil conditioner”, “deep crankcase clean”, and, most ridiculously, a chlorox clean “for their protection”. I refused them all, but the idea of my daughter standing next to me trying to refuse the sales pitch without me there STILL has me fuming. This sort of blatant up sell for COMPLETELY unnecessary services to line their pockets has turned me off to Audi. Forever.

After dealing with a salesmen over the phone I was told that "today only" I would get a very large discount on a vehicle I have had my eye on for a while. After confirming it with him, and asking to speak with his sales manager to verify (who was on lunch apparently) I against my gut believed him and canceled a sale I already had in place. After losing an $800 deposit on a vehicle I was in the middle of finalizing I made the hour drive to Audi of Bellevue only to be told that they didn't mean the vehicle I wanted, they meant the $100k RS6 on the showroom floor. Did I mention the salesmen sent me pictures of the car in question, confirmed the vin, and sent me the door sticker? Yes, I got bait and switched. Luckily the only saving grace was Riley who made my experience pleasant when I purchased a different vehicle. Will never do business with Autonation again, its all a lie to get you in the door. Oh, and I have text messages to prove everything but their customer service isn't interested in those.

Audi Bellevue offers exemplary service and outstanding quality. I always have a great experience when interacting with the staff! Keep up the good work.

I have not purchased a car here, just took my 2017 A4 for maintenance. I had a strange rattle noise that they couldn't find and I was disappointed. Took the car back (during COVID) for an oil change and asked if they could check again for the rattle. They found and FIXED it (was driving me nuts), and did all the scheduled maintenance. The service advisor thanked me for my business and said he was sorry they didn't find the noise the first time. It really did make a difference to me that he acknowledged the problem. Very happy with the work that they did on my car, and I will be returning again in the future.

Great place to get your car serviced. Dan R. is a great customer technician.

My wife leased a 2020 Q5 in March after the Sales Manager assured her they'd take care of her 3 remaining lease payments for her MDX. They LIED and instead reduced the total lease by the corresponding dollar amount. They just shoved a bunch of papers in front of her and told her she could return the supposedly paid off MDX at her leisure. This caused her to "miss" 3 payments and impacted her credit. All because the Audi Sales Manager lied to make a sale. We reached out to BBB and the WA Attorney General for deceptive business practices but they basically told us we're on our own. Buyer Beware. Will definitely tell everybody that asks to take their business elsewhere or risk getting scammed.

Extra friendly and professional.

Daniel was courteous from the moment he introduced himself to me through the whole experience. He kept me informed while they were working on my car. The service department was very clean and with Covid precautions they had hand sanitizer and wipes located throughout the shop.

Service was on time and as presented. Will was pleasant and professional. Never cheap though!!!!

excellent service friendly

The service William Ristvet provided me was the reason I keep coming back to Audi. Fair pricing and peace of mind that my vehicle will perform as I expect. William is knowledgeable and made me aware of some issues I should proactively address to save myself some headaches in the future. Thank you, Audi and thank you William.

I plan to avoid Audi of Bellevue from now on. Terrible customer service. The sold me a brand new 2020 Q5 with a nail in one of the tires and refused to change it out, primarily because i did not check the tire carefully with a microscope to find the nail. The low pressure indicator came on as soon as I got home. I called the dealer right away to be told I had to buy a new tire

Very poor buying experience and follow up. General Manager is not client focused and teams attitude made it more clear they we’re more interested in price gauging vs selling a car. Went to BMW Seattle, that’s great customer service.

I trust Audi Bellevue for ALL my Audi needs. I've purchased 2 vehicles from them, and have always been handled professionally and fairly. The cars were top notch and the price was always right! But where I really appreciate Audi Bellevue is in their service department. I've been having my Audis serviced here for more than 15 years. I can't say enough how well the entire team - Dave P, Dan R, William R, and many others - has treated me (and my car). Simply OUTSTANDING! They're quick to recommend things that need to be done, help me make a plan for things that maybe can wait for a later visit. They're upfront about costs, communicative with timing, and are always proactive with finding details that needed attention. Thank you, Audi Bellevue!

Another poor experience with the service dept. Lost customer.

Great buying experience. Fairly priced car, quick and simple. Respectful of my time and a great product.

Quality, timeliness and politeness.

Alex, was great! Helped us figure out best vehicle for best price at the best possible rate.

I took my 2018 Q5 in for a recall and oil change. I was then up sold to a 20K service. Having owned Audi's for years I expected a $600-$700 bill, but Audi Bellevue charged me $1907 including almost $1400 in labor. I'm reporting them to the Consumer Protection Division of WA. Have purchased 3 cars and had them serviced at this dealer, but now that AutoNation owns it, they rip off their customers. When I called to complain the guy tried telling me that cleaning the fuel injectors was recommended at 20K miles which is ridiculous.

Grateful that Mark took care of my A6! Grateful This AUDI dealership was open for me.

Great service. Audi took care of the maintenance service and fixed the leak quickly.

I always feel welcomed when taking my Q7 in for service. Best customer service....to match the quality of their vehicles.

Reviewed their website, found a car that I was interested in, and made an appointment with salesman (Rio Hoxha). When we arrived, the car was as advertised and ready for test drive. I had previously checked on-line with True Car for current actual market prices and Kelly Blue Book for trade-in value of current car. Obviously, the dealer and Rio were aware of both and negotiation went smoothly with no surprises. One of the easiest car buying experiences. Rio spent plenty of time to review all the features of the car before we left.

Friendly, professional and on-time service. Great communication from the Service Department - they take very good care of you.

Trying to communicate over the phone wasn't easy but once at the showroom for service, Daniel took great care of me and my car. Will definitely be returning to Audi of Bellevue.

First time came visit for 45,000 miles service due,oil changes, liked it. Because they're friendly, professional, greatest service.

I was kept aware what was happening. Invoice was as quoted for the 25k major service, no surprises.

From the time of scheduling My car?s repair, to the shuttle ride to pickup my car the process was smooth, efficient and done with A smile

Well organized. They were extremely efficient in getting me in and out of the service area.

We worked with Dan Rubin who was exceptional! He reviewed the history of privious services and recommended only what was due and necessary. The service was performed as quickly as possible.

This was my first Car service experience at Audi bellevue after buying the Audi Q5 2020. My experience with service department was awesome! Always friendly, competent, explains everything to you so you can understand, and professional. Really a big thanks to Danial, he truly exceed my expectations

audi bellevue damaged my vehicle while in service and it gets worse and worse. They did not fix the car properly and tried to fixing it using the cheapest body shop in town. I looked over the car after the 1st repair work and it was not done correctly. On the 2nd repair they sent it to a better body shop. Again the repair was not repaired correctly. They sent out the car to be repaired a 3rd time and once again it is not done correctly. The service manager told me to deal with the body shop directly and does not take ownership in getting my car getting repaired correctly. How can you (audibellevue) tell me to go directly to deal with body shop when you damaged my vehicle? My vehicle is an audi r8 v10, the car is ceramic coated and in pristine condition prior to arriving for service. This car is not a daily driver and does not get driven in the rain. The current condition of the car has paint overspray on multiple body panels, scratches, swirl marks, rim curbed, and front end bumper scrape. Do not use audi bellevue they do not care about your vehicle. They treated me like I had no right to get my car repaired properly. The service manager has no integrity and will lie to your face. I have spent over $10,000+ over the years on repairs at your facility. There is no customer service or apology when they damage your vehicle.

Even though when I arrived they didn't write down my appointment, I didn't have to wait long and they assigned me a sales rep who was very empathic, friendly and efficient. The purchase process was quick and the seller addressed all my questions. Kudos for the finance manager too :)

Good staff, warm welcome, nice environment, and quality services.

audi bellevue damaged my vehicle while in service and it gets worse and worse. They did not fix the car properly and tried to fixing it using the cheapest body shop in town. I looked over the car after the 1st repair work and it was not done correctly. On the 2nd repair they sent it to a better body shop. Again the repair was not done correctly. They sent out the car to be repaired a 3rd time and once again it is not done correctly. The service manager told me to deal with the body shop directly and does not take ownership in getting my car getting repaired correctly. My vehicle is an audi r8 v10, the car is ceramic coated and pristine prior to arriving for service. The current condition of the car has paint overspray on multiple body panels, scratches, swirl marks, rim curbed, and front end bumper scrape. Do not use audi bellevue they do not care about your vehicle

I guess I should have read Yelp before going to this dealer. I had to ask to be helped yet waited 20 minutes to get a response that it would be another 5 minutes before I was helped. No response in 5 minutes. Total waist of my time.

Finance manager" hid fees when I explicitly asked about them. Only by doing the math myself she acknowledge additional charges. Very shady and unprofessional

Mehran (Mir) Hajimiragha is the best sales person I've ever had. His time and patience getting me familiar with the functions of my new car was/ is really appreciated.

Very helpful, finished on time, and all staff were courteous.

Daniel provided excellent service. I couldn?t ask for more. I would recommend anyone to come to have service with him.

Can't do better than Audi Bellevue. Period! Great service rep.

Pleasure to visit. Excellent service! I like to tell people to come Audi service and buyvAudi car. Enjoyable own the car anr and visit the service people.

Brendan Riley assisted me in purchasing my first Audi. What a great experience. He is very helpful and was able to make the experience hassle free.

Audi typicall does an excellent job when servicing my vehicle.

Dan is one of the most caring and reliable experts. Highly recommended!

Good cars, good price, and most of all, good people.

Great service department - Jesse Selzler is incredibly helpful and a real professional!

Prompt and great attention to detail. Friendly people and very helpful.

From the moment I walked in and was greeted I was taken care of.

Excellent attention to my needs. Great pricing for the vehicle I purchased and a fair trade value for my trade in. I highly recommend them.

Great experience with Audi Bellevue Service Department! Highly recommend to Audi owners!

Great sales representative who covered all the bases and did everything to meet my needs.

This will only be helpful if you are buying a used car from them. We went to the office and were greeted. Told the sales person what we needed and she brought it for us to look at and there was the end of the sale. She claims there is a "bumper to bumper" 90 day warranty on the car (this is not true). We looked under the hood and it was pouring oil out of the bottom. She went to another customer and then had to get back to us. After we mentioned that to her she said "our guys overfill the oil" so that could be why it is spilling out, "It's totally fine they have done it to my car." She said we can reach her via text about the vehicle. She didn't take our name or what we were looking into she went right to the next person. We texted and got a reply initially and then they dried up. So we called and they said they would get back to us, no call. I asked for the manager and they said he would call me back, no call. We went into the dealership and the manager staying in his office due to being to busy (they actually were) but he was able to peek over his computer monitors to see me fuming. Finally we got another sales person who took our information and said he would call us first thing in the morning. Still waiting, we literally just want to buy the car. So the moral of the story is if you want to buy a used car from these guys you don't matter. They don't want your business and you are a burden. I don't know why they advertise these cars.

The sales person was fantastic, very down to earth and easy to deal with. I would definitely buy from him again. Great selection of e-trons and would absolutely recommend purchasing one of these vehicles if you want a higher end car than a Tesla, you won?t be disappointed.

Audi of Bellevue has this to offer: a selection of vehicles for drivers from family style to formula one wannbees. With professional assistance, service and outstanding facilities. You get what you pay for, and they are dedicated to insuring that their customers have knowledge and confidence in the vehicle they have chosen. As purchasing or leasing a car is, after a house, the second biggest purchase most of us will make, unless there is a wedding to fund, having confidence in the integrity of the dealership should be the primary concern. I have purchased or leased 11 cars and, using those experiences would, without reservation, recommend Audi Bellevue.

This was an easy process- the team was helpful and knowledgeable

Great experience buying my car in Bellevue. Salesmen couldn?t have made it smoother!

Great people, great service, overall fantastic experience across the board.

Great experience ever. The sales person was really nice, helpful, patient and professional. She showed great customer obsession.

andrew fox was great to work with and highly recommend

Upscale customer service and customized attention from the staff. Brendan answer all my questions and took the time to show me differences between cars that helped me decide which model to buy.

This place is great. Customer service is superb, especially Dan Rubin who we have going to for a number of years to service our Audi.

Disappointed that my car was not washed or cleaned as promised. Our service rep, Ryan Wolff was great.

Both times that I've been to Bellevue Audi...I've received such a terrible attitude from the receptionist lady - middle age short blonde hair lady. The first time I came in to drop off my check after purchasing my car, she was on her phone and gave me incorrect information and gave me such a hard time. Second time, I've had been waiting in the lobby for a while waiting for my keys and I came up to her to ask if she could check if I can grab them because I needed to go back to work. She was still on her phone texting away and instead of doing her job and helping me, she says I don't have your keys and you need to go see the service advisor in such a rude tone. And she was speaking to me like i'm a child...this is so unprofessional and I would expect Audi to provide somewhat of a better service as it is Audi after all. I love my Audi and the sales associate who sold me the car was great...other services has been terrible.

I went to Audi Bellevue (WA) on Superbowl Sunday to test drive a 2019 e-tron, after having submitted inquiries via my workplace's Employee Buying Program and Costco's Auto Program the day before. That test drive evolved into a purchase! Sales Associate Mike and Sales Manager Leon worked with me to get the deal done; they made me a better deal than the Costco member price to help make up the difference in what I wanted to get for my trade-in. Financing was a breeze, and I was able to make it home in time to catch the last quarter of the game. This is only my 3rd new-car purchase (over a 17 year span), but I would say without equivocation that it was the best experience I've had at a dealership to date.

all interaction with this dealer is smooth, dramafree. Very happy with them.

Working with Audi Bellevue was genuinely the easiest, most pleasurable, auto purchase experience we have had. The Audi brand speaks for itself, so our opinion of complete satisfaction is directly related to the team that works at the Bellevue location. Our salesman, Brendan, was extremely knowledgeable on the vehicles and listened to our goals prior to making a recommendation on a model. We were not faced with a stressful, back and forth negotiation headache, and Christina made the financing a very efficient process. We will definitely purchase another vehicle from Audi Bellevue!

Got a great deal on a great car. Straight shooters. They do what they say.

I'm a very happy customer with Audio of Bellevue. Dan Rubin is an extremely knowledgeable, courteous, and efficient Service Advisor. He gets the score of "10" as far as I'm concerned.

Michael was a real pro and answered all my questions and kept me informed each step of the process.

My car was returned to me with damage to the front wheel-well in hopes i wouldn't see it and drive off. when i brought it up to service rep's attention, he said they'd make it look like it hadn't happened, but it has been a few business days and i haven't heard anything about how Audi Bellevue will make this right.

Customer handling, service time and cost estimate and quality was good

We have been thrilled with our experience With Audi Bellevue. We walked in without an appointment and we’re chatting with the sales person within 10 minutes. Our sales person Kirk, was very friendly, knowledgeable, patient and was happy to help us find the right vehicle. Their lot is massive so this was not a quick task. Kirk took the time to show us a bunch of features after The test drive and made sure he knew everything about the car after we purchased it, before leaving the lot. He has followed up multiple times since we bought this awesome car. So excited about our new A4 and thrilled with the service. Thanks Kirk.

Michael H was amazing. He was thorough with all aspects of checking in, reporting status of suggested repairs, and going the extra mile once I picked up my car. Highly recommend - you are in good hands!!

We went in looking to test drive a few cars to narrow down what model we would be getting in the next month or so. Kirk helped us and was very friendly, not high pressure, and really took his time helping us find the right one. Found a sweet 2019 A4, S line with black optic package. Left purchasing a new car. I’m super thrilled about the sales experience and my sweet new ride. Thanks Kirk.

Ryan went to extra mile to provide me with great service.

Brought my Q5 in for an oil change, and was offered 20K scheduled service and a loaner vehicle which worked out perfectly!

Do not feel pressured, work with you what you need and want. Sales and service are great. Finance and paperwork still feels a little pressured and opaque, but better than other dealerships.

Had brakes checked. No repair required. Excellent customer service

Probably the best customer service ever! These guys really care and go the extra mile for you.

Troy is an Awesome service manager. Several small things that add up - polite and courteous, excellent service-oriented attitude and demeanor. I was supposed to drop my car and pick up a loaner. However, i changed my mind and decided to complete some office work while at the dealership. Within an hour, my service job was completed (including spark plug changes) and I did not need to take the loaner. Overall, great experience. Audi Bellevue has always provided good service, Troy just made my last experience awesome. Thank you!

Great service, Dan had everything coordinated and handled.

The mechanics are doing a great job, everyone there?s are very nice and helpful. Good service.

Great service Nice folks and sincere too

Tire replaced with no fuss. No upsell. No added costs. Just quick service.

I want to give a shout out to Kevin Fountain at Audi Bellevue. He went to bat for me with my extended warranty company with my Audi S6, and got repairs done as needed. Although the repairs are not complete yet, I am very overall impressed with his ability to articulate, advise, and care about my vehicle.

Great service, friendly staff, easy online booking process

Had to replace blower fan, took longer than one day due to high number of vehicles scheduled for service. Asked for trade in quote and did not receive despite signs advertising the opportunity and an email from new car sales. You are missing an opportunity.

Online scheduling was easy , I always come here for my service, nice staff. Had my recall done with no issues.

This dealer was responsive and easy to work with from start to finish. Our sales rep, Nicholas Taylor, made the buying process simple, easy, and friendly. The finance person was also very friendly, straightforward and efficient. The entire process was simple and easy No hassles, relatively fast.

As easy as car buying gets, great vehicle! Thank you!!!!!

Awesome experience. Dan Rubin from Audi Bellevue is amazing person and truly enjoyed with customer service attitude 👍👍👍

Great service. Timely and everyone was very kind.

Our sales person was very friendly and courteous. The sales process went smoothly and I was in and out with the car I wanted. I would suggest a tv for people who have to wait and maybe some outlets for people to charge their phones.

Great service. The service manager kept me updated all the way, and explained everything that was serviced on my car thoroughly and no unexpected charges.

I love going to this dealer they treat you like a dealership should. You get a feeling that they want you to feel like they would do anything to make you happy.

Service is neither quality nor high-integrity. Had my service appointment mis-setup, then in correcting it, the team completed a service with an outside vendor for a charge I didn't agree to. When I raised my concerns both in person (sorry, we didn't know) and in writing (no response), even the most basic remedy wasn't attempted. AVOID.

I brought my car in for a standard service (10K miles) and recall notice for a standard repair. I'd asked if they could handle fixing my windshield which had a crack from a rock. The person on the phone first said they'd recommend a local place, and I asked if they could just handle it all together. My email confirmation had the details wrong, so I sent a detailed follow-up directly to the service manager listed highlighting the changes (and my change in address). When I showed up, everything was still wrong. The service manager there was great and tried to fit things in with an outside vendor. I appreciate his work to undo the scheduling challenges. When I got the car back, there was a charge for the glass from a 3rd party vendor that I hadn't confirmed. Moreover, the glass hadn't been replaced, but filled (where there was already spider-lines) so they were still visible. Worse, I hadn't gotten a call about this before, my insurance (which offers full glass replacement) wasn't contacted, and the work was just done. I drove back to highlight that this wasn't what I wanted, but they just shrugged and apologized. I went home, double checked with my insurance, and sent a note back to the team highlighting my dissatisfaction for being charged for work I'd never have authorized (AND should have had better work done for free). No response. Who would take an expensive car in for repairs and pay for a sub-par repair??? I called the insurance company and had a 3rd party company replace the entire windshield with OEM glass and re-calibrate safety sensors -- all for free.

Presale ok After deposit horrible don’t return calls. Have to repeatedly call to get delivery time Pickup car appointment I sit around for two hours doing nothing. Car acceptance five minutes. Guy doesn’t even know what buttons are far. Don’t get correct paperwork can’t register car. Still can’t one week later.

Presale ok After deposit horrible don?t return calls. Have to repeatedly call to get delivery time Pickup car appointment I sit around for two hours doing nothing. Car acceptance five minutes. Guy doesn?t even know what buttons are far. Don?t get correct paperwork can?t register car. Still can?t one week later.

Three months with a used Audi and now the check engine light turned on. Been in shop for a week while they see if the expensive insurance repair plan will pay for it. Horrible communication, don’t go here! Car is in limbo and no humans to step forward. Stick with another brand! Avoid this ghastly waste of a company. Reported to BBB

I took my Audi Q5 in for service to this dealer while I was on vacation in the area. They advised me to allow them to complete an emissions update they said was necessary and no cost to me. An hour into my drive home, the check engine light came on and my car alerted me that it would not restart after 200 miles if I didn’t add more DEF (diesel emissions fluid). It was New Years Day and no dealer service center was open. I added over 9 liters of DEF myself and the warning did not clear. I drove the car home but that was more than 200 miles and I now cannot restart my car. I’ve tried all day to reach the service manager and he will not return my calls. It took multiple calls to them and to Audi USA to finally get anyone from the service department to call me back and when they did they refused to take any responsibility for anything. He denied the idea that their emissions update could be at fault, he couldn’t care less that I now can’t drive at all and told me to tow my car on my own dime to the nearest Audi dealer 190 miles away to find out what was wrong.

I took my Audi Q5 in for service to this dealer while I was on vacation in the area. They advised me to allow them to complete an emissions update they said was necessary and no cost to me. An hour into my drive home, the check engine light came on and my car alerted me that it would not restart after 200 miles if I didn?t add more DEF (diesel emissions fluid). It was New Years Day and no dealer service center was open. I added over 9 liters of DEF myself and the warning did not clear. I drove the car home but that was more than 200 miles and I now cannot restart my car. I?ve tried all day to reach the service manager and he will not return my calls. It took multiple calls to them and to Audi USA to finally get anyone from the service department to call me back and when they did they refused to take any responsibility for anything. He denied the idea that their emissions update could be at fault, he couldn?t care less that I now can?t drive at all and told me to tow my car on my own dime to the nearest Audi dealer 190 miles away to find out what was wrong.

The staff was very cooperative. We walked in without appointment but they still took care of us. The receptionist coordinated a sales person for us. We got a good deal and the salesperson was very knowledgeable and accommodated our requests in finding the features in the car that we were looking for. The loan process was fast and then the delivery process was even better. Even thou it was after hours they never rushed on anything. We were the last ones to buy the car that day and both sales persons made sure we connect to our car through our phone (lengthy process) and gave demo of driver assistance features without rushing anything. It might have been 2 hours after the close of dealership. We are very satisfied and definitely recommed them.

The staff was very cooperative. We walked in without appointment but they still took care of us. The receptionist coordinated a sales person for us. We got a good deal and the salesperson was very knowledgeable and accommodated our requests in finding the features in the car that we were looking for. The loan process was fast and then the delivery process was even better. Even thou it was after hours they never rushed on anything. We were the last ones to buy the car that day and both sales persons made sure we connect to our car through our phone (lengthy process) and gave demo of driver assistance features without rushing anything. It might have been 2 hours after the close of dealership. We are very satisfied and definitely recommed them.

Awesome service! Seamless transaction and very comfortable wait area. My service tech, Daniel, was very attentive to my requests and provided great customer service.

The staff were very friendly and super helpful. Made my whole experience easy and stress free

Great experience, Lancaster cole great guy.

Service department have been so great to work with. Last time I had my car in for a recall service, they were able to get my car back quickly washed and vacuumed out too!

From the test drive to the signing, proficient and professional describes the experience at Bellevue AUDI.

The service department was really quick with our repairs and very friendly too.

It was fast and knowledgable. No hassle for the price because it was already a reasonable price.

John Bui kept everything simple and straightforward which made me feel very welcomed as I stepped into the service department for the first time. Definitely earned my continued trust!

As usual, I got great service at this dealership. I have leased and bought cars here.

Fantastic Experience, which normally people do not say when purchasing a car. We worked with the Sales Manager Erik and he went above and beyond with the purchase of my Daughters first car. He was very attentive and explained in detail each part of the process. We needed to have my wife's signature on the registration for our trade in, and Erik followed me home ( where my wife was) from Bellevue to Puyallup....in rush hour traffic. I was very impressed with Audi Bellevue, and the entire staff and facility.

My service experience was great! Your service advisors work really well together. They are a good team!

Brought my Q7 in for it's 1st 10k mile service. Took about an hr, staff was courteous and knowledgeable. Waiting room was OK, free coffee, water and snacks and had free wifi.

Audi Bellevue made our car buying experience easy, positive and stress-free thanks to their friendliness and professionalism.

One star less on buying process because of the first salesman we talked to but we gave it a second shot and so glad we did. Benson was proud of the brand, super knowledgeable, and customer first. There wasn?t any pushing to purchase the car, just ensuring we knew facts and felt like it was the right purchase for our family. It?s super convenient that automation does one price and there is no need to try and haggle.

My recent Audi Service was terrible. Not happy with the service. Initially, I brought my Audi A3 E-tron in for the 30K service on 12/4/19 and my car has only 16K on it. I was told my car would be ready end of the day. Then Ryan called and said my car will be delayed for pick up then he said I needed four tires replaced. I then had my husband talk to see if I needed 4 tires replaced since I don't drive my car much. We ended up buying 2 tires but felt like Ryan was super pushy and tried to sell us something we didn't need. My car was not done until Friday 12/6. When I got there the front desk lady couldn't find my file, when she did she didn't ask to take back the key for the rental car. Basically, everything there was very disorganize. Then I came to find out they charged me for a $25 gas fee. This fee should have been waived because my car was delayed when I was supposed to pick up my car the same day!!! Overall an awful experience!!!!! :(

Very good. It took 5 days to get my rear tires and I needed a loaner Audi for that period, but all worked out well. The loaner, btw, was a 2019 and a good ride.

One of the best service departments that I have ever used. My service advisor, Dan, has been recognized by Audi for the service that he gives his customers. He is the reason that I keep bringing our car in for service at this dealership.

David in service was excellent in communicating steps of my vehicle taken care of, and highly efficient. Thanks David and have a Blessed day.Ash

Took 6 hours to do an oil change and a complimentary multi-point inspection. Appointment was for 11am, drop the car of at 11am, did not get done until 5pm.

Loved working with Lindsey, who was absolutely fantastic in trying everything to solve our issue with the car, given how hard it was to diagnose (barn/manure smell in the A/C unit, only when heating and for a few minutes..!). Really impressed with her support and great customer focus.

Excellent Service provided by the tech he was great

Really great customer experience. Friendly, knowledgeable staff who want to make sure that everything is dealt with quickly and effectively. Couldn't be better!! I had my car booked in for a routine service, and Lindsay was totally great in organizing that and making sure they went above and beyond with a complete check. She also sorted out a couple of other questions I had. They also took me home and brought me back to the dealership to pick the car up in an eTron (really nice car). Thank you Audi team!

Our Audi AllRoad is a 2004 and the tail light isn't working so it is in to be fixed but is it finally time to let it go? We looked at some of the Certified pre-owned and found a good possibility. We are waiting for an offer. It was a very good experience with a ride home afterwards. We still haven't made that decision but maybe by Christmas?

very accommodating, very pleasant! did a great job!

We have purchased three Audi and leased three others from Audi of Bellevue, why have we returned so many times? Obviously we love the vehicles we have had, but also we have always received top notch customer service from he staff at Audi of Bellevue.

I've purchased a new Audi Q3 at Audi Bellevue on 11/30/19. The test drive and negotiations with the 'Brand Specialist', Rio Hoxha were straightforward and pleasant enough. However, the following experience with the finance director Joey Rothstein, was anything but. I was tired after a long day and as a result bought Audi Care for $500 dollars over MSRP, not realizing an Audi offered service could not have a set price. I came in the next day to complain and request the cancellation of the other insurance product (Vehicle Protection Plus Key), and was assured by a different finance specialist that she contacted Joey, I would get the $500 back and the Vehicle Protection will be cancelled, as it comes with a 60 day cancellation period. Joey would be contacting me about both issues as soon as he is in office. Since then as of end of day 12/3 I have heard nothing, and likelyu have to waste more time go there and try to find someone who will fix this. After this experience, and found all the other one star reviews, looks like this is a regular occurence. Do your research, don't be like me and don't buy overpriced products you do not need. Correcting this will be a major pain.