Loved the whole customer experience and working with the team

We came in with lots of questions and we’re helped by Kevin with picking a car and going through the purchase process. He made it easy and has consistent about answering any questions we have prior to and post purchase. Would easily recommend.

Natasha Solomon the salesperson had a good sense of humor, she was effective, took the time to show us what we requested, gave us suggestions and options. She was willing to go extra mile. Very pleasant and patient.

Great service on my car and I love my A5

Such a pleasant experience getting my Audi Q3 serviced in Bellevue. The folks are fast, efficient and friendly.

Update June 30: went in for a small fix and had good experience. Update Feb 2022: had a curb rash on wheels and Audi Bellevue took care of it as part of my wheel protection package. Wheels look like new. Thanks Michael Clark and Audi Bellevue. Update Nov 4: Got my first service done. Dan Rubin was very helpful and efficient. Happy with the process. —— Fantastic staff and high quality service. This is where I will be taking my vehicle for its regular maintenance.

I bought my Q5 there on Jun-30, 2022. Daniil Zakharov helped me with the purchase and the communication was fast, smooth and clear the entire way through. I wouldn't hesitate to do another purchase there again. Experience is just what I was looking for. Thanks Daniel!

Had an amazing overall experience while purchasing my Audi Q3. Joe was super helpful right from the road test to post purchase doubts.

Great friendly staff, very detail oriented and did an amazing job getting the parts to fix my problems in less than a day. Booking was easy, communication was great.

I bought my Q5 there on Jun-30, 2022. Daniil Zakharov helped me with the purchase and the communication was fast, smooth and clear the entire way through. I wouldn't hesitate to do another purchase there again. Experience is just what I was looking for. Thanks Daniel!

I was extremely surprised by how helpful and personable the dealer was, a perfect experience!

Daniil was great with helping us get our Q7. I love how the Q7 drives and the ride is super comfortable. Thanks Bellevue Audi and Daniil Zakharov for the car shopping experience.

Great timely service.

As new owners of an Audi S5, Bellevue Audi was great in accepting us as new customers—especially since we had purchased the car through CARVANA. Although concerned with the delay in getting parts in and being without a car for a number of days, the Service team was excellent and took good care of us. We were very impressed with the professional service and the video of our car that reassures agreed items are being addressed, which included additional info on a trunk panel latch they fixed on-the-fly. Thank you, Audi of Bellevue. Purchasing a certified car is the way to go, as all of the service and repair was taken care of.

This is a review for the service department, specifically the scheduling staff. We’ve been having our car serviced there for over 3 years and we’re typically satisfied with the quality of the service and the service advisers. However, the prospect of speaking to the scheduling staff gives me anxiety as they are rude and generally unhelpful. Most recently I reached out to schedule a regular maintenance service for whenever a loaner would first be available. Our car has just come out from under manufacturer warranty which (apparently) no longer qualifies us for a loaner - I asked for clarification and the adviser informed me that their loaner fleet now only has 19 vehicles and guidleines had to be updated. In other words, only owners of the newest cars get loaners 🤦‍♀️ And I could get over the glaring elitism, but when I highlighted that I don’t have another option as I live in Woodinville and that’s out of range for their shuttle service + last time i was in for a maintenance service they kept my car for a week and Lyft wasn’t covered for that long, the adviser rudely interrupted, didn’t try to find a solution, and transferred me to a manager who didn’t answer, leaving me to wait another 20 mins to speak to another adviser. Between the policy designed to put you down a notch if you don’t own the latest Audi model and the insufferable customer service, I’m going to put in the extra 10 mins and go to Audi Seattle instead. At least they are not making it my problem that they are short on loaners after selling their fleet - in under 5 mins i was able to make the service appointment and book a loaner a month out, no hassle.

Had a great experience when buying my first car

I like to give recommend Dalton liesse for your sales consultant. Great man great attitudes thank you mr dalton to to stay late and finish my paper work

I had a great experience at Audi Bellevue an AutoNation dealership in purchasing my first Audi. I felt no pressure like the last place I was at …although I didn’t need to think that hard about this one lol….and working with Paul and Risa, everything was like clockwork. They’re the best. They gave me a few days to take it home and try it out first. I couldn’t be happier! I’m looking to upgrade again in about 7-8 years and if I still love Audis I’ll be back.

Had a great experience here when buying my first car. Paul was very helpful.

When I arrived on time for the service I had scheduled, the place was a bit of a mess. Too many cars for the space they have available. And yet, the representative, Alexis, was efficient and the car was ready exactly by the time she had told me.

Kevin was absolutely fantastic during my experience! He was very informational every step of the way and patient with my buying decision. Muhsin was very knowledgable and made sure to walk me through all the paperwork, terms, and what everything meant, and worked hard to get me the rate and monthly payment that I needed. Could not recommend Audi Bellevue, Kevin, and Muhsin more!

I had a great experience at Audi Bellevue an Auto Nation dealership in purchasing my first Audi. I felt no pressure…although I didn’t need to think that hard about it lol….and working with Paul and Risa, everything was like clockwork. They’re the best. They gave me a few days to take it home and try it out first. I couldn’t be happier!

Thanks for your help yesterday William and for taking the time to answer all my questions.

Dan Rubin did an outstanding job in helping me get the recalls performed on my wife's Audi A5. It was done in a timely manner and he also gave me a Lyft ride home and back. 5 Star performance for Dan and the dealership. Gary Docken

I took my car in for its normal service. Ricky helped me, made sure I had a ride home and back to pick up my car. I was impressed with how professional he was and how courteous he and everyone else were. My car was ready when he indicated it would be and had been washed and vacuumed. I have always had excellent service here.

I recommend Bellevue Audi, go see Tanbi and Sodi. My boss bought a car from them a month earlier and highly recommended them. They are sisters and do a great job at toggling to make sure their customers are taken care of. I visited several times to test drive the Q5 and Q7. I decided on the Q5 (plug in hybrid). They were always responsive via text or email with my questions about the car and delivery date. I had a good guy for the financing portion, but it took a long time. I'd think there should be a way to streamline that process especially since there wasn't a loan or bank involved. I'll leave that comment for management to fix.

My experience here was amazing! I bought my first car recently, and you can tell they really care about you here. Natasha was so kind and helpful! Working with her made the experience so easy going for being a first time car owner, and I truly had such a great experience:)

A great buying experience end to end. Very friendly and knowledgeable staff who went through the entire process with utmost patience and professionalism

Great experience buying our Q3. Quick turnaround and very helpful and flexible staff. Worked with Arteom and he made the process seamless for us.

Great experience at Audi, much care was taken to make sure we were put in the right set of wheels. Highly recommend.

Bought a new Audi and had a really good experience with the sales team and the sales process went smoothly. The sales team and sales in general is 5 STARS. This review however is 4 stars based on my previous experience with the service department which is at BEST 2-3 STARS. Had an OK experience taking my car in for an oil and battery change. They didn't provide a loaner and when my car was done, it still had the same oil level as before and the service indicator was showing, so I am not sure if they've done the oil change at all. I called 3 times without luck and I finally took it back to the dealer where they just reset the indicator, though did not put extra oil in it. They said that it doesn't need the oil to be at max - which isn't true, because at every other oil change I got the car back with the oil being at max. Anyway, now I am keeping an extra quart of oil with me, just in case.

Clean showroom, great custom service, pleasure working with Daniel Z. who accommodated a walk in test drive and ended up driving a new car off the lot same day! Process was smooth, quick, and easy.

Great experiience. Waiting time for service was shorter than notice. No complain.

Great experience. The service took the amount of time the rep said.

The customer service was excellent! I was provided a really nice loaner for the day, updated throughout the day on the timeline for pick up and my car was washed when I picked it up.

Great customer service by Dan and team every time. They are efficient and professional.

10/10 experience and would refer anyone I know to the Audi Bellevue dealership! I had the privilege of working with Arteom and would highly recommend! Arteom is very knowledgabe about all the vehicles, and was helpful in finding me my dream car, based both on my lifestyle and financial needs. The buying process was seamless, hassle free and fun! I felt that I got to know the sales and financing team beyond a “transaction”—Making the experience feel more personal and special. Buying a new car can be intimidating, but Artemon (and Diana – Financing), both created a welcoming, friendly and informative environment to a first time buyer, like myself.

Daniel was very helpful and provided great maintenance preventative recommendations.

Great service! Exceptional follow up care!! You'll be in great hands!!

Very Fast Service's

Paul and Joe at Audi Bellevue were excellent to work with. This is the third car we have purchased at Audi Bellevue over the years and we have always had excellent customer service. We get our cars serviced at Audi Bellevue as well and they do an excellent job!

Awesome Best service Dan Rubin is over the top

Purchased an Audi Q3 on the Memorial Day weekend. Had chosen the car upfront using the website Audiusa.com and that was the start of me getting misled. The website led me to believe that the Q3 45 TSFi Premium model I was choosing had an adaptive cruise which was a must have for me but in actual it turns out that it doesn't. At the dealership, this sales person I dealt with was extremely polite and courteous. They were very eager to help us - offered the test drive and explained the features, though didn't cover the adaptive cruise explicitly (to their credit, I am sure they wouldn't cover every feature which is NOT there in the car). I bought the car. And here's where my pleasant experience ended with the sales person too (I am not going to name them. I'll call them X). The car I bought was for my son (who was out of town that day) so X suggested us to not enable Audi Connect and do that once my son got back. X reaffirmed that "My job doesn't end at selling you the vehicle. I'll help you with this whenever your son is back". Meanwhile I got the usual Audi post sale survey, where I answered all the Sales Person/Staff related questions with a top notch 5 star but the overall experience as 3 star given I was misled by Audi's website. To me, My experience started before I visited the dealership so I was reviewing the overall experience, while ensuring I leave good feedback for people at the dealership. X didn't like it. They immediately texted me with a mild sarcasm something to the tune of - "I thought you were happy with the purchase". I did not respond to X. After a couple of days, my son arrived so I took up X's offer of "I'll help you with Audi Connect whenever your son is back". I texted X asking them how to go about it, and here's the SLAM DUNK TEXT RESPONSE WHICH MAKES ME GIVE A 3 STAR review to the dealership as well - "Sorry I am busy with a few appointments. Here's a phone # that you can reach out to." I guess I should have given 3 star responses to even the staff related Qs on the earlier Audi Survey. I am sure X was rattled and didn't think they deserved the earlier survey response that I gave, but that's where lies the difference between those who serve the customers, and those who serve the customers only with their bonuses in mind!

My factory order of an RS5 Coupe took an unexpected detour -- to the bottom of the Atlantic! Yes, I was one of thousands of expectant Audi and Porsche buyers whose cars sank to Davy Jones' Locker in March. Then when the replacement arrived in June it was missing a very minor detail that I could not do without: red brake calipers. My coupe has the lovely, milky flat "Nardo Grey" paint, with black detailing. With such a "grey-on-grey" color scheme, a very small detail of blazing red makes the whole thing POP! Seeing my disappointment, my salesperson, Natasha Solomon, researched ways the red calipers could be retrofitted. The first approach was to simply paint the black calipers red, which was done. The results were not good. The paint used did not have the eye-pulsing "optical" intensity of the factory equipment version. Seeing that this would not do, Natasha and her sales manager, Michael Spencer, did not wait for me to complain. When they dropped the car off at my home, it was with the news that they had already ordered the factory equipment calipers from Germany. These are sales people who love their fine Audi product. They could not bear to see, anymore than I could, such a beautiful car not look as good as it can, so they stepped up to get it right.

Had a great experience at Audi Bellevue. We had been talking about hybrids for a while but had no experience with them. On our way home after a trip we stopped by Bellevue Audi to see what a new hybrid might be like. Quoc introduced us to the Audi lineup. They had exactly the car we were thinking about and after driving it, we were convinced. Quoc facilitated the whole experience, the purchase process taking less time than any past experience I have had. I have called on Quoc to follow up questions after the sale and he has responded promptly getting us the information we needed. Overall a great experience and glad we met Quoc, who has gone the extra mile to help us.

I am so happy with the level of service I get at Audi Bellevue! The service department is always friendly, professional, and helpful!

Thanks to this dealership and the help from Jessica and Tanbi I have my new Audi A5! They and the manager went above and beyond to help me pick the car that best suited me. Special thanks and gratitude to Jessica for taking time to work with us through all the test drives and discussions. She patiently stayed with us till the end of the purchase and made the whole experience so smooth and happy.

Courteous and professional especially considering them having a huge and complicated recall and car shortage to manage.

Good place to buy car

Arteom at AUDI BELLEVUE helped us get into a (lease) very rare (due to lack of Q3's in the US) Audi Q3 2022 model. Good job Arteom. The 22 Q3 is bigger than the 2016 we own, but drives just like the 2016 model only a little bit smoother. We like the extra space, and features our 2016 Q3 does not have. Arteom explained how the new features work and remains available to explain any of the electronics we don't quite understand. We will be buying a new current model Q3 once we can get a model and color that meets our requirements. Note, we bought our 2016 Q3 from AUDI BELLEVUE also.

Abysmal customer service. Strongly advise going anywhere else if you're looking for a car. They emailed me for weeks trying to get me in for a test drive and when I finally decided to give one of their cars a try, I was called 2 minutes before my appointment (after driving all the way to their dealership) and told that the car was already sold. My experience at this dealership guarantees I'll never buy an Audi.

Kevin was wonderful in helping me get my e-tron. The staff is very friendly and customer service is top notch.

I greatly appreciate the fact there was no pressure by any salesperson. We were looking for a vehicle we saw online. Antony Bautista was the gentleman working with us and I certainly give him hi praise for professionalism. We left with our dream car, what more could be said, stress free experience. Thank you Audi Bellevue

Always great attention to detail. Always professional and timely

Rickey was awesome to work with. Communicated throughout the whole process and made sure I was aware of any issues.

Servicing was good and super fast. They gave me a loner cad for a week for free as well!

Arben was really helpful and knowledgeable about helping us find a Q3, I'd recommend him!

Excellent service and customer relations. Kudos to Michael Holden, who is my customer service rep as well as to all the others who worked on it.

Great experience ! Answered all the questions I had regarding the car and also servicing was super fast 👍🏼

I had many different brand cars in past. ( Nissan, Honda, Lexus, BMW, Mitsubishi ) Lexus is #1 and Audi is #2 to me. But I just got Audi and haven’t been to the dealership not much. Right now #2 but maybe will beat Lexus later. ( I hope so ) Thank you Audi !

Getting the car of your dreams these days is no easy task with the chip shortage and everything shortage. But with Anastasiya as our brand specialist, she was persistent and pulled out every stop to get us the exact car we wanted! We love our new Q5 plug in hybrid.

Daniel was helpful, friendly, and thorough. He made sure that I got my car back the same day, which was important to me.

Audi Bellevue has been awesome to work with from the time of the purchase of our vehicle. Ricky is the service manager that we work with the most and he makes the process easy whether getting an oil change or other maintenance that needs to be done. I appreciate the video updates, and status updates as well. If you need quality of service on your vehicle stop by Audi Bellevue

I had to take my Audi E-Tron to service because the pre-sense was going off randomly and stopped in the middle of the road. Bad: I called service, they gave me an appointment two weeks down the road, so I didn't use the car for two weeks (luckily I had another one). Good: I showed up one day in advance to my appointment (messed up the dates), they were very accommodating in taking the car. Bad: They don't give you loaners and sent you home in a lyft. They texted me to get the car, but didn't provide a way to get to the dealership, so I had to ask my wife to drive me. They didn't even explained me the outcome or what happened, when I asked, they just read from the printout but didn't really knew what was going on. If you pay 80k for a car, I expect better service, you also have to live up to Audi's reputation. I also have a Lexus and the service is way better there. I am seriously thinking on just change the E-Tron for some other car as service quality is extremely important to me. Update: I did try to call as suggested in the reply. First, I am given the options of service, sales, parts, others. I pick others, I don't know the extension so I am given the options of sales, service, finance, parts. I pick sales just to get to talk to somebody, I am given the options, buy a new car, used car. I am not buying a car but to talk to somebody I say new car, then the sales person tell me that he can't put me in touch with the general manager. I then give up. You have my details so isn't better to proactively reach to customers if you want to amend the situation instead of asking them to reach out? specially when you don't have a customer care option.

Still doing double sticker. First offer was $50k on a $38k car. Aggressive sales tactics. They probably could have gotten a sale if they were paying attention to us and weren't so aggressive.

Audi Bellevue prides themselves in taking care of their customers. The staff is friendly, willing to assist where possible. William, my service specialist took the time to address all elements within my Audi Care package.

Michael was an absolute dream in helping me with my service! We had brought our q5 in for our 50K mileage service and a few other issues came up with it. Michael was friendly, super responsive and did a great job of walking me through the additional issues and weighing the pro's and con's of tackling those issues now or waiting. Would highly recommend the Audi Bellevue Service Department!

Excellent dealership, caring and professional staff. Pleasure working with all of them.

very disappointed. I brought my Q5 for the recall and fix the turn signal malfunction. The service person told me that I got an accident and fixed at Non-Audi factory. I never got and accident and never fixed anything at anywhere else but he did not trust me. I called many time and left a message many time but I never got reply from him and his GM (very unprofessional customer support) . it took more that 3weekes to reach him in person and finally he admitted Audi will cover all the cost of the rework. I asked him the Non-Audi parts on my car and I took the photos of those, I believed I leased brand new car but it seems I leased `used car` with non-Audi parts on it. Since then I don't receive any call from him or his GM about why my Q5 have non-Audi parts. Again, I very disappointed and I can not trust Audi Bellevue anymore.

Quick and efficient recall service is what we experienced. It made the process anxiety free.

Quick and easy! Very satisfied, with the experience, and my new Audi!

Always great service for my Audi Q3. Scheduling was easy and service performed promptly.

William was great. Explained in the morning what was included in the tune up and when I picked up car went over again all work completed.

Daniel was exceptional and provided great service. It was great to have him communicate with us so well and make sure we was okay with waiting for parts.

Dan Rubin rocks! Won't let anyone else work on my Audi.

Great first service with Audi Bellevue. My service advisor was quick, polite, and even got me a car service home and back to the facility once my car was finished. The video sent explaining my service and recall repairs left me with very few questions at checkout. Well done Audi Bellevue.

My Audi has a occasional but niggling issue with a false warning light. The team at Audi Bellevue have been very helpful and determined to track the issue down. I would like highlight Alexis from the service department for her great timely responses and customer service !

Anastasia , Dianaand Arson at the dealership did an amazing job. Our experience was smooth and professional.

This is a beautiful dealership and the staff were all very kind and accommodating.

My salesman Benson made my day! Great team, everyone helps each other out. It is obvious one is working with a group of professionals.

Received very efficient service during my recent annual oil change, new wipers, and no up-selling!

this service lacked in almost every category from the very beginning. 3-4 weeks to get an appointment, unpleasant on arrival, waited for 5 mins before someone would acknowledge I was there (not that busy at 7:45am). 50K service, informed that driver side windshield wiper spray wasn't working. I think I received no less than 6 notifications of my appt. I asked for a loaner car a minimum of 3 times. Was never told no yet when I got there, no loaner car. I had to cancel all my morning appts as I had no transportation...after 3 weeks? wow.... Service only took a few hours but service advisor then came in to verify I was the one with the windshield spray/nozzle that wasn't working. I was then told the car was being taken back to the service area to get that looked at, would provide a quote, etc. 45 mins later, told it would take an hour or more to fix it or I could bring it back. I opted to bring it back. Still no quote on cost. When leaving, service tech brought me my keys. Received NO paperwork on the work that was done, no info on any issues with the car, no recommendations, etc., etc. Needless to say, an extremely subpar experience and to wait 3-4 weeks for the pleasure, I will most likely take my car elsewhere for service...

Yesterday was our first interaction with Audi of Bellevue and I found them to be friendly, on time and informative. We were provided with a Lyft to breakfast, our appointment was lengthy, and upon our return we scheduled our 40,000 tune up. Car maintenance just became easy for us.

Great experience. They were very busy and not sure they could get the routine service and the more specialized recall service done in the same day. Only the shop foreperson could do the recall work and she was jammed. I told Michael that I had to drive to Portland the next day and he assured me he'd get me a rental car or a loaner. Even better, they got all the work done that day, and I was off to Portland in my fully-tuned and washed Q5. Thank you for going above and beyond.

I worked with sales associate, Anastasiya Timkina, for the purchase of my certified pre-owned vehicle. I went in looking for a new vehicle, but they just are not available. Anastasiya was patient in answering all of my questions and recommended a newly available certified pre-owned that was en route to the dealership. She offered her expertise on all differences between the model years and even after I left the dealership she was still available to answer any follow-up questions. When the car arrived, she made sure she was available to assist me based on my schedule. I got to test drive it, loved it, and she never pressured me to purchase. I was embarrassingly unprepared on the day I purchased the vehicle which caused her and some other staff to stay way later than closing time. Neither Anastasiya nor Muhsin made me feel rushed during the process and they didn't make me feel bad for making them stay so late after hours. Exceptional knowledge of the product, professional, and extremely patient. I would recommend that anyone looking to purchase an Audi should work with Anastasiya!

Great staff! Very friendly and helpful. Do wish that appointment times were having to be made so far in advance.

Efficient, good customer service. Received a video walk through of the service from the technician. Loved that.

I’m always super impressed by the service at Audi Bellevue. There are never any surprises and they communicate ahead of time if something does come up during scheduled service.

Bought a great car from Audi Bellevue. Thank you Benson for all the assistance and making the process smoother.

Perfect from start to finish, a no stress easy process and I know my car is in tip top shape!

Great experience with the sales rep. The financing we really pushy. I told them no about 10 times on there extended coverage but weren't expect no for an answer. I was not very happy with that. I could believe that she would keep shoving it down my throat. After the tenth time she offer me a discount. I dont know why it took so long for her to get me a discount. That should have been something she talked about first. But sales rep was every nice but not to educated on the car I bought. I hope they don't try to force people into extend coverage that don't need it. That is what's holding me back from giving them 5 stars. Just a little to pushy. They coukd go about it in a different way and it would be much better.

Audi of Bellevue has the pleasant environment, the vast vehicle selection, and the knowledge personnel that make a car purchasing experience very pleasant. I am really glad I could test and buy the Audi e-tron GT there.

Had a great experience at Audi Bellevue. Got a tire changed and everything was smooth and easy! Great customer service!

I think Audi service is okay, and I appreciated their use of Uber/Lyft vs. shuttles to get you to and from the appointment. I removed a star because it can take 6 weeks to get a simple oil change appointment, plus, even with oil change and a break flush 1/2 day of service, they did not take any care to top off washer fluid, a quick vacuum, or even report on what was inspected at pick up. Adding washer fluid and a quick floor vacuum has become standard service at every every other service shop and dealership I’ve been to, and I expected that from Audi, given they charge a $$$ premium and I waited 6 weeks to get it. If Jiffy lube can top off washer fluid and a quick interior vacuum for a $50 oil change, Audi really should deliver this basic service too. No they want you to pay $$$ for detailing, but that’s booked out and really $$. I paid enough for my service package, this little touch of care is disappointing for the investment. Heck, Toyota even washed the exterior when I took it in for an oil change. It would be nice to see these basics added back, Audi!

Nice dealership and staff, but do not buy the Veritas auto protection. We bought the Deluxe plan for $2,900 thinking we would be well-covered, but have been very disappointed with the dishonest practices of their partners. 1) Veritas entered our Deluxe plan as Basic and denied our claims. When we found out what was going on, we had them fix this. 2) We are trying to reprocess the claims, but Veritas is telling us stories that do not add up e.g. they called the mechanic and he refused to provide the needed information to reprocess the claims and had hung up on them. I followed up with the mechanic which we trust and he confirmed they had called but said they only wanted a specific type of part numbers and not the part numbers he was willing to give and that he had not hung up on them. 3) in multiple follow-up calls with veritas, they have promised to follow-up and then failed to do so. I am extremely dissatisfied with the service and frankly feel the $2,900 I paid for the protection was wasted. In fairness to the dealership. They have done their best to rectify the issue and I have therefore updated my review to 3 stars. They agreed to pay a partial refund for the policy which has helped toward the repair costs.

Alexis was very professional and thorough with the service appointment, and the car was ready at the time she estimated. She was superb.

I like the team at Audi but waiting 6 weeks for an oil change is a long wait, and I really wish they would top off my washer fluid, and do a quick vacuum. Even jiffy lune offers this basic with every appointment, and I’d expect that from Audi. My last dealer did an exterior wash and vacuum anytime I brought my car in, but maybe those days are over.

Nothing but the best

My appointment for my car service was for 9:20am. I was expecting this yo be a 2-3 hour wait max. It took almost 5 hours! The service rep was very kind to keep me updated with the progress and offered me an Uber to go wherever I wanted. But the car service time (which was just a normal checkup) took way too long and it became very annoying.

Audi Bellevue and Benson were great to deal with!! That’s why we’ve been customers there for years now and will continue to be!

The showroom itself is pretty impressive, and all the facilities are well-maintained. Joe was really patient answering all my questions, and helped me make an informed choice.

Just moved to the area and took my car in for the first time at the Bellevue location. Kyle Lau took excellent care of me as I walked up to the desk. Although they were very busy, he made sure to greet me and take his time checking me in through the process. He was very friendly, and helpful and made me feel my car was in good hands. He answered all the questions I had, and had great communication with till everything was done and ready for pickup. I enjoyed our conversations as they were very genuine and not just the rushed/business casual convos like I’ve had in the past. Would definitely recommend others to Kyle! For the first time since owning my car, I feel my vehicle is in good hands. Thanks again! Josh

Excellent service & great experience in this dealership!

The service issue was resolved after the general manager called and explained.

I just bought a 2022 Audi Q5e from these fine folks. Saleem was great to work with on the sales front, friendly and found me a car I wanted. Then Anastasiya helped me unfailingly as the car took a few weeks to be delivered and I pestered her with questions. The delivery was smooth, financing was easy. Highly recommend going to this dealership. They’re great!

William was very professional and took care of having my car serviced.

Great place to buy a car, I wanted to say thank you Anthony for a great experience and deliver my car home. I would recommend all my friends and family to buy a vehicle there.

Fantastic service as always! Dropped off my A4, had a loaner A4 waiting for me with AC on. Will texted me updates throughout the day and had my car ready (and washed) before close of business.

Audi Bellevue Service is a large, full service dealer with lots of perks and bells and whistles. They’re efficient, friendly, and professional. And it’s easy to find time to get your car in pretty quick. But none of this matters when it takes multiple appointments and thousand of dollars to fix things correctly. In 2019 I took my car in because the engine was intermittently failing to start. It took four visits and four different services over 12 months to address the issue. And each time they charged me for something else, acting as if trial and error was the only way to correct things. On a return appointment in 2021 (I know, I know) I brought the car back only to discover that they failed to perform two of the three services I asked for. And the thing they charged me to fix, didn't resolve the problem. I immediately took my car somewhere else to discover that what was needed was a mechanic who would take time to diagnose my vehicle and confirm my issue. They didn't just plug in a computer. They actually examined the engine, found the oil leak that this service dept. had said was only a faulty monitor. I've come to believe that Audi Bellevue basically just checks the error codes and fixes whatever the computer tells them to. They don't perform actual inspections or due diligence to confirm their diagnostic or if other factors are at issue. They address the error codes, charge you, and send you on your way. Waiving the charges for diagnostics and a loaner were my only concessions. But I would have paid those fees if they would have fixed my car correctly the first time. I was fortunate to have had a great mechanic once. Unfortunately, he passed away and I was unable to find someone I trusted. I went to the dealer out of convenience and returned (against my better judgement) because I thought history and loyalty might count for something. I know I was naive but it is what it is. I'll move on, but learn from my lesson and don't service your vehicle with Audi Bellevue.

My experience with Michael Holden in the service department was superb. Truly a great professional Highly recommend

In my Experience, Daniel was a gentleman who made sure the buying and selling experience was fast and easy. He was committed to making sure I got what I wanted and very friendly on top of everything. He made this experience a good one for me.

This is the dealer I always use because I am always (except for one time - a small issue) satisfied. They do a great job.

John moyer in sales is amazing and very helpful would highly recommend! I had Called in for my audi connection issues that i could not resolve for anything not even through the 1800 number to audi customer service. So I decided to call the dealership and spoke to John in new car sales and he quickly figured out the issue and helped me out through the process and got my account fully activated and set up properly thank you John for the great customer service. Michael Holden in service also provides great customer service and great work if you need a good reliable service advisor that gets the job done and is transparent and helpful see him! Thank you audi of Bellevue

I have recently purchased a car at Audi Bellevue and my overall experience at the dealership was great. Tanbi is a pro at what she is doing and made the whole process of buying the car a lot easier. I would definitely recommend this dealership.

Purchased car elsewhere but go here for regular service. Staff and facilities are great.

Customer service was friendly & efficient & maintenance work was done quickly.

Audi Bellevue always does a spectacular job servicing my car!

The staff was attentive to our questions and nice. The quality of work and time 👌. As we waited gave us a ride to the mall. That was nice!

This is a great dealership. We took awhile to decide on a new car and could not be happier with this dealership. Sodi was an awesome representative and love that we were able to buy from Audi Bellevue

Made buying a car as painless as possible. Even though it still took hours they had good communication and tried to be respectful of our time. Right when we drove off the lot we noticed a problem with the windshield. I called them and they are taking care of it. I appreciate their commitment to getting it right.

Joe was very professional and was a great help to assist me with buying my 2021 audi s4. 10 out of 10 would recommend him to my friends and family.

This was my first time coming to this location and as an Audi customer. I could not of asked for a better experience. Willam ristvet was great. I would recommend him to anyone.

They were great to work with and not the pushy salesperson type that all other dealerships have. From looking at the car to buying and financing. It was very smooth and easy. thank you for making it an easy process

I traded in my car in and bought a Audi SQ5 from Joe Mellow. My credit isn't the best but it is fair. Joe knew were I stood going into this. After going back and fourth with the deal, Joe and his manager came up to me and got my interest down by almost 3x what it was in my previous car. The customer service at Audi is unlike any other. Each sales associate, sales manager, finance manager, etc. were nothing but professional, kind, helpful, and bent over backwards to make sure I got the best deal. I highly remommend this dealership for buying/trading a new car or servicing. They take great care in their customers and its not just about the money to them.

I traded in my car in and bought a Audi SQ5 from Joe Mellow. My credit isn't the best but it is fair. Joe knew were I stood going into this. After going back and fourth with the deal, Joe and his manager came up to me and got my interest down by almost 3x what it was in my previous car. The customer service at Audi is unlike any other. Each sales associate, sales manager, finance manager, etc. were nothing but professional, kind, helpful, and bent over backwards to make sure I got the best deal. I highly remommend this dealership for buying/trading a new car or servicing. They take great care in their customers and its not just about the money to them.

I love this place, Dan is a great dude and fellow B5 owner and he helps me keep my S4 just as pristine as his is (mines in worse condition across the board though) super helpful and service gets done in a very timely manner

First Daniel’s customer service and thorough explanation of my 75k service was excellent and I couldn’t have asked for better. However other than that I do not have anything positive left to say. I brought my Q5 home after spending over $1200 on my 75k service which included and oil change. After I got home the next day my oil low light came on. Very confused I checked my oil and it showed that it was below the minimum level. I waited the allotted time thinking this must be a mistake however it still read low. I called first thing at 0700 when the service department opened and spoke with someone and asked for a manager to return my call as I was concerned and would like this issue to be explained. After waiting 4 hours with no return phone call I called back. After waiting 20 minutes on hold I was hung up on and needed to call back a second time and waited 15 minutes. I asked for a manager and someone finally picked up the phone. I was told there was “a security issue happening in the store” and the manager was in a meeting and would need to call me back. 2 hours later a manager finally called me back and said I needed to take it to the nearest Audi dealer but I should be fine because a “very low” oil light hadn’t come on yet. On my drive to Audi of Tacoma that light in fact did come on. Now I was deeply concerned that there was going to be irreparable damage. Once I arrived at Audi of Tacoma I preceded to tell them my situation and that I was very upset with how Audi of Bellevue had handled this situation. They were amazing!!!!!! After about 30 minutes I was told that yes in fact my car barely had any oil in it at all and it was a good thing I came in when I did. There were no leaks no sensor issues just no oil. How is this even possible?!?!?! I am completely disappointed that this happened and how the situation was handled. How do I even know that the rest of the things that were checked at that service were done correctly? Do I go to a different dealer and pay for them to double check the work that was completed? I don’t know what to do other than I will NEVER return to Audi of Bellevue.

Rio did a fantastic job - start to end. He was proactive and service oriented - making the whole experience pleasurable!

Great service!

We went to Audi Bellevue and had a better experience than we were anticipating. We worked with Tanbi and Sodi and they were absolutely amazing! They answered all of our questions, kept us up to date on everything and handled our business like true professionals!

Service was completed sooner than expected. Agent was courtesy & helpful. I would recommend Bellevue Audi to all.

Kyle Lau was my service contact and he was great! I dropped the car off a day and a half early since I was in the area and they were able to get it serviced early which help save my weekend :). Kyle kept me updated on the service which helped a lot for planning my pick-up.

I had a great experience. The service advisor kept me informed of the repairs and done in a timely fashion.

I called in on a saturday morning to inquire about an Audi Q3 for my wife. I was super glad that Anastasiya picked up the phone. She was friendly, very helpful, and accommodating. From scheduling our appointment, to the test drive, and all the way to the final sale. She killed it. We had a great buying experience with Anastasiya and would highly recommend her! Don’t hesitate to call and ask for her if you’re looking to purchase a vehicle at Audi Bellevue.

Audi Bellevue was professional, efficient, and makes a day without your vehicle seamless. Daniel is a pleasure to work with to keep my Audi in prestige shape.

Friendly and professional. They even provided a Lyft to Bellevue Square and back while my car was being worked on. A very easy and positive experience!

I run a repair shop. The amount of times they have stolen core money from me is beyond comprehension. I cant order from anyone else so i am stuck with them. I have been trying to get $80 dollars back from a core i sent in for months. On top of that, they sent me a part that had writing on it, and when i returned the core they denied me from the writing on the box. Crooks.

Bradley was awesome in the service department. Just bought my first Audi last weekend at a different dealership and came into Audi of Bellevue today for the 30k service since it’s much closer to my apartment. Bradley was kind and took the time to answer all of my questions before the service. Top notch associate, really appreciated it

Audi of Bellevue performed oil leak repair on our Q7. Car was in the shop for over a week and according to the service report there was a leak from valve covers - same were resealed and tested. We were charged ~$150 for parts and ~$1400 for labor. Car was put back in service and we drove it home directly from the shop. Few hours later we noticed a puddle of oil underneath the engine. Next day the car was towed back to Audi of Bellevue for inspection. Car stayed another 2 days in their shop - technicians found missing gasket causing the leak. When we asked about what went wrong during the initial repair and why the gasket was missing, service manager refused to explain and simply said "It's fixed now". We're still in disbelieve why we were treated so poorly when we were trying to get more information about the faulty repair? Very disappointed by the services provided and the way we were treated as customers!

Gene was very very helpful and patient with me during this process, and was very personable. Such a great team of people to give me the car I wanted!

It was a smooth process buying a car from this dealership.

Riu from Service department is friendly and the most important thing, I dint have the feeling of prestare to buy a car. He was very helpful. I can say, it was my first good experience to buy a car.

As soon as I entered the dealership, Antony Bautista greeted me and attempted to find a salesperson who was available to help me purchase an Audi Q5 Sportback. He returned and took it upon himself to help us. My experience with Antony was exceptional. He was personable and respectful with every interaction. Car dealerships are probably my least favorite place on earth, especially as a young person of color shopping in luxury. He made the buying experience fun, light hearted, and exciting. Not once did I feel pressured or out of place. He was knowledgeable about the brand and vehicle. He helped me to find the right vehicle & said he would take care of every concern I had, AND HE DID! Thank you Antony!

Took care of my issue quickly and succesfully. I really appreciated the loaner car. Service advisor Dan Rubin was very helpfull. He's been there for years. Very knowledgeable.

Really disappointed with the service department. It’s been impossible to get through to anyone on the phone. I tried to call this past week during service hours for a flat tire. Service line recording said you are 10th in line, after 40mins I was 6th in queue. I ended up calling Audi Seattle and got through right a way. They were very helpful and good communication. I also had a manufacturing defect in Jan and called, recording said you are 10th in line (this is what I hear every time I try to call) and stayed on phone for an hour and was still in the queue, so I just drove car to dealership instead. Then I could not get any updates or response on status during repair cause again couldn’t get through via the service phone line. I wanted to give benefit of doubt in Jan due to holiday and staffing from Covid but getting the same 10th in queue recording and extended period of time on the phone with no answer is ridiculous. Unless they change and are more responsive and proactive I’ll be taking business elsewhere.

Service was perfect. Experience was great. Car was not washed well though

We visited this dealership today to look at a used Volvo they had on the lot, and we were ENTIRELY unprepared for making a purchase. We were hopeful, but had not done the proper intelligent planning, which means the staff had to work extra hard to get everything set for us. Daniel and Diana should have extra kudos for this. They were both amazing to work with, patient, and maintained their energy through the longer process due to our unpreparedness. They stayed positive and kept us in the loop as to every step and what to expect next. Not only that, they were fun to talk to. We could not be more thrilled with our experience. As a side note, the French Vanilla Moka (it's how the machine spelled it!) they offer for their guests in the "Cafe" is ridiculously delicious. It's amazing that it was machine made! We are thrilled with our new Volvo! Thank you, Diana and Daniel!

Apparently there is a “tuck the car away for you” option that is available; it just wasn’t for me. Had I been advised the car would be available for others whilst I waited for my appointment time, I would have asked for an earlier appointment. So no, I would not recommend this business.

Antony was the salesperson that supported me through purchasing my Audi Q3 and I couldn't be more satisfied. He explained me the whole car thoroughly, was super quick, solved all my issues and was very friendly and supportive through the entire process. In 3 hours I had my car all set, I had driven the Q3 and left the store super happy. Highly recommend it.

We were pretty desperate for a hybrid SUV after totalling ours a few weeks ago. Tan Tran was extremely responsive and basically let us know immediately when one became available. He goes above and beyond just being a regular car salesman as he's been in constant communication with us as we navigate through owning a new Q5.

Great service from Audi Bellevue. The loaner car was ready and clean and they have regular updates on progress. Very happy!

I am rewriting a former pretty bad review. We have an Audi Q5, with about 80k miles that developed a bad steering problem. I had called the service center to see how long to get an appointment and it was about three weeks! However, since I had told them the car was not really drivable they said that I could leave it with them and they could try to fit it in on a fill-in basis. I got a call later that afternoon from a service lead manager, Will, who said that if I could get it in the next day he thought he would be able to look at it much sooner than three weeks. Turns out they figured the problem out in about a day and a half, had the part on hand and fixed it in another day. In all we had the car fixed in four days and back home instead of waiting weeks and weeks. I was very happy with this latest service experience.

fast

Audi Bellevue service center is usually very prompt with communication. However, they have lot of waiting time to get appointments scheduled. They also almost never have loaner cars available, but they have free pick up and drop off for service which is great. I was part of Audi Care so not sure about charges or etc for service.

I made appointment 3/2 for 5/2 for a recall. Sat in traffic 45 minutes to get there and was informed shortly after arriving that there was no part to perform the work. Despite numerous text reminders of the appointment, there was never any communication about part availability or rescheduling. Parts may not be in supply but communication doesn't cost much. My time has value too.

First time getting my car serviced at Audi Bellevue and it was a smooth experience. My service advisor, Kyle Lau was thorough and responsive. Service is conveniently located right where you pull into the dealership. Excellent overall dealer experience.

Quite happy with the service experience at Audi Bellevue. The service rep. was prompt and detailed, walked me through the items covered by my service plan and the ones that were not. One area of improvement would be for a technician to walk through the car after repairs are done. Pavan

Very poor customer service. Purchased Q5 couple of months back and since then, we have had sub-par experience with almost every interaction at this centre. 1. Brand NEW Car was delivered even without being washed or cleaned up. Had to take the car back next day for through check and cleaning. 2. Appointments are always atleast 1 month out. Even for situations which may render the vehicle unsuable (security alarm going off randomly, flat tire, etc.). So what’s the point of purchases all those extra insurance add-ons from Audi if you can even get it addressed on time? We found some local alternatives over time 3. Struggled for 2-3 months with the Audi Connect set-up. Although team was quite helpful with communication and eventually resolving it, it was such a waste of time to be worrying for something like this for a new vehicle

Good experience

Thanks for resolving issue with Audi connect so promptly. Awaiting yr call

I had the 2-year car service with Daniel. Nice person and well done job! Also very nice courtesy ride for making things convenient!

Great customer service by advisor Bradley Lakson at Audi Nation Bellevue ..explained with clarity vehicle condition

Service advisors are very kind, but when you make an appointment for say an oil change at 8:30 AM, they don’t necessarily take your vehicle and get right on it even if you tell them you’re waiting for the vehicle and not dropping it off. It took over 3 hours for an oil change that was supposed to take an hour and a half max and I was late to everything I had going the rest of the day (and they told me it would be no longer than an hour and a half as well)

This is the second time I lease a car at Audi Bellevue. The sales rep was great. She did her best to make sure I was happy with the deal. It's very sad that all the good work of sales people gets spoiled when you talk to the Finance team. I was introduced to a very rude finance manager who said something like "that's the price, I understand you want a better price but if you can't pay I don't know how to help you, I just bought a car myself and that's how things work" I also asked her for some numbers, which I felt she made them up and when I asked her to see them she got upset and started to act more rude. The store manager is a very customer-centric person. He got engaged and I got to work with a different Finance Manager. I love my new car and the overall experience was good.

Great experience at Bellevue Audi yesterday. Took my car in for standard recall work. Excellent job of reminding me of my appointment. Scheduled an actual "wait" appointment and they were finished in less time than originally quoted. Car wash included. Ricky was helpful and personable!

Very smooth and pleasing service. Always customer first attitude really satisfied with all the interactions

I went to Audi Bellevue for a recall maintenance on my car and they made the process very smooth. I was able to obtain a loaner car upon request and I was grateful for the accommodation. The consultants were also very professional and friendly!

Excellent service and communication - thanks Alexis.

Everything came off as planned and the car was even ready early! Pros all the way around!

Excellent Service

I gave my car for service there. I talked to Ricky. He was very friendly. We went over all things that they planned to do.

My experience with the service center has always been excellent. Will goes above and beyond in communicating what needs to be done and when my car will be ready.

Always a pleasure working with Dan. I feel like I get honest answers without a sales job.

Overall, I had a positive experience with Audi in Bellevue, Wa. My service advisor Daniele E continues to exceed customer expectations on every level.

Audi Bellevue always delivers a high level of service a high no matter what the issue is with my 18 year-old Audi. My latest visit was no exception. Kudos to the service team at Audi Bellevue!

Service was done on a timely basis. Friendly knowledgeable service representative. Always costs to much , but what doesn?t. Will use them for service in the future.

I was pleased with my service experience. Audi sent me reminders before the appointment and also kept me updated during the day of the appointment. Alexis in Service was helpful and knowledgeable about the recall items my car was being serviced to resolve. She even showed me a feature of my car that I didn’t know existed.

Work was performed as promised on time. Customer lounge was clean and functional.

Despite my car not being ready when promised, the customer service rep handled the situation with professionalism & worked with me to arrive at a satisfactory outcome. This left me feeling valued. My interactions with customer service was 5 stars; only lowered ?overall? rating to 4 stars since service took much longer than promised.

Great and timely service, communication was very good overall. It would be good if they can do a better job when it comes to internal cleaning of the car also along with external cleaning of car.

Tan is the guy for next purchase. He is awesome. I definitely recommend him to everyone. Thanks Tan

Bellevue Audi Service is great, William R listens and explains what services are needed. He respects my schedule and answers all my concerns and inquiries. I appreciate this!

Michael Holden from service department was very helpful and accommodating. His assistance was very much appreciated since we’re coming from Dupont, WA. Great customer service.

Great service, timely service, job completed ahead of scheduled time

Everyone was great. My loaner car was clean and almost new.

Dealt with Service Representative Mr. Ancheta. The dropoff went fine. We enjoyed a Lyft ride to a lunch spot; then walked to a movie. Auto repairs were conducted much sooner than expected. Auto pickup at the end of the visit went smoothly. All in all, a positive dealership experience.

William rocks it with review of services completed and recommendations for future service to keep my Audi A4 in tip top shape.

Alexis made the process of getting my car services smooth and easy. She was knowledgeable, friendly, and communicated well.

Daniel took exceptional care of my service needs. I was very pleased and pleasantly surprised. I have been disappointed with Auto Nation in the past, but this was a real first class experience reminiscent of previous dealership ownership!! Big thumbs up! And I love my Audi!

In and out. Service notes were correct. Dan Rubin was, as usual, awesome.

I've been a customer for over 16 years now and will happily keep coming back. I'm always treated with the utmost respect. Honest technicians who go the extra mile to help provide exceptional service and care, and make sure I'm taken care of. Thanks guys!

I brought my Audi Q-5 in for a pre-trip check up. The service from start to finish was excellent. Setting up the service was easy. When I arrived the service advisor, Bradly Lakson, greeted me, explained the services to be done in a very clear, personal and professional way. The services were completed ahead of time. I sincerely appreciate this level of all around excellent service!

Would never buy another vehicle from Aoto Nation. They screw you on the train in value of your previous vehicle.

Fast, honest nd professional ?team approached?2 nd car leased from Bellevue dealership

Great and quick service, did factory recalls and provided loaner

Daniel Eskildsen went above and beyond to make my experience GREAT!!! I live closer to the Fife Audi, but i always choose Bellevue because I know that I have nothing to worry about when Daniel is taking care of my TT!!! He is the BEST!!! -Dianne Watkins

Benson and the team at Audi Bellevue made the buying process easy and enjoyable. I will definitely be buying another car there as well as referring anyone looking to buy an Audi to Audi Bellevue.

Excellent service!

Stop the Press. No need to spend days going from dealership to dealership looking for a used (preowned) vehicle that meets the requirements. Audi Bellevue delivered big time. Audi B has a work sheet of their entire inspections that point out issues, and then a follow up maintenance sheet showing the repairs or maintenance provided. Non of the other dealerships had this. (It's usually car fax and that's it) Our purchase was like the picture. detailed inside, perfect on the outside, the engine was strong, New brakes and tires, and with respectful low mileage. Yes I paid a little more than the other dealerships asking price for the same car, But Wow. It actually was like new but still 7 years young. For sure just know one thing, Audi Bellevue does not sell junk. They care that the buyer gets the quality and safety of a well maintenance car. - I didn't forget the sales person who helped us. Anastasia thank you and the entire team for a speedy process and professional to the hilt. Jim and Blanca

This was my 1st experience of purchasing of a new car by myself. The whole staff at Audi of Bellevue were so nice and helpful. Definitely a pleasure to do business with.

Very attentive to details.

The young man that helped me was wonderful. He was very attentive and great with answering my questions. He even helped and showed me how the rear wiper was installed along with topping off my oil. Thank you so much. Great job with support.

My service consultant Alexis is the best in the business. She went a above and beyond to help me with the issues my vehicle had. Its never fun when your car needs service, and generally its no fun to deal with the team overseeing the process...she changed the game. She made it enjoyable, and helped find creative solutions. I am a customer for life as long as she is part of the team!

I bought a 2018 Mazda CX5 from the salesman, Benson. I was very impressed by his professional and yet 'walk extra mile' attitude from him. Literally, he drove to my home just to show the car to my wife which billed him more than 2 hours with no guarntee of sales. Then, he did it again to get her signature. He genuinely loves what he does with the 'customer first' mindset and I know it's not easy nowadays to find one. This attitude aparts him from all the salesmen I usually deal with by far, and I would recommend him to anyone around me who may need a car in the future.

Had 10K service and recall repair done. Alexis was very helpful and kept me up to date on the progress of the service.

Friendly staffs, efficient service, transparent service charges. Recommended

Alexis was extremely efficient in getting me checked out and on my way.

Great service to help me fix the recall issue????????.

Felt very comfortable with the whole process!!!!!!

I went in to Audi Bellevue to look at an advertised used car. I left with an exceptional deal on a super clean vehicle that had been traded in. It was a pleasant experience from beginning to end, no hard sell, no pressure, just am honest deal.

Disgusting Customer Service!!! My husband and I came here to check for a specific Audi Car model. When we entered the building, no one entertained us. We just end up standing in the middle of the receiving area for few minutes like lost puppies. Very awkward. No one stood up to help us, We approached someone and they keep pointing fingers who would talk to us. Eventually one of the staffs came up and told us the model we’re looking for is not available and that 30 PEOPLE PUT DOWNPAYMENT FOR 2023 just to get on the waiting list. We didn’t waste any more minute because of these HORRIBLE TREATMENT. I’M SURE IT’S BECAUSE WERE NOT WEARING SUIT AND TIE. WE WILL DEFINITELY NOT GO BACK TO THESE PLACE AND WOULD LET FAMILY AND FRIENDS KNOW TOO!!!!! 🤮

I bought a new Q5 from Bellevue showroom. The service was amazing and I was able to close the deal in a day.

Audi Bellevue was super helpful to my first car purchase ever! Right when we first entered the dealership, we were greeted and lead to a small café area which accommodated us while we wait for our appointment. Audi Bellevue made us feel welcomed and provided us great service from inquiry to purchasing.a vehicle. For those international drivers out there, I highly recommend Lupekha, Arteom. He was one of the best sales assistant we have ever worked with. He carefully led and facilitated our vehicle finding journey despite the extra paperwork and transaction time we needed to go through, he stuck with us and supported us all the way. For all of that, we greatly appreciated. 10/10 for how helpful he was. Overall, we loved our experience at Audi Bellevue. We would probably go back for our future vehicles, since we fully trust that they will provide us with the best service and exactly what we want.

Had a very bad experience with a new Ford product that was purchased less than a year ago. After scouring the web for suitable alternatives, I came across a preowned SQ8 at Audi of Bellevue and my sales contact Arteom made the transaction happen. Went out of his way to get details of my Ford while it was still being serviced at the Ford dealership, and made the potentially stressful process very smooth and relatively painless. Given the current market condition, I paid top dollar for the Audi but I received a fair trade in value for the Ford. Overall I recommend Audi Bellevue for their service level and professionalism. Go see Arteom!

My second purchase from Audi Bellevue. Wonderful experience.

Service on 2015 Audi A8L TDI was great as usual. Great service reps. A bit pricy: $511.62 for a battery ! Sometimes you get what you pay for.

Came in looking for a new car, having never owned an Audi before, but have always loved the mix of styling and performance. Anastasiya found us the perfect car, and we've been loving every day in our Audi S4. Will be coming back here for our next Audi.

Paul was great. He answered my questions frankly and was attentive and patient. Surrounded by crazy there, as cars were flying out the doors, I felt I got wonderful service and attention to detail.

Our service rep Frederick Ancheta has been consistently attentive to our service needs. He is respectful, and truthful when communicating with us. Best of all, we are very satisfied with the result of service on our AudiQ5 2.

My technician Frederick (Ricky) is so kind, knowledgeable and helpful. I am really glad that I can text him and he always takes care of my cats in a way that fits my schedule.

Service representatives are very polite. One thing to improve is to call customers at a timely manner when car is ready to pick up.

Always on time Work well done & easy in & out!!!

Stress free buying experience. Tan made the whole process easy and go as smoothly as it could have!

Everyone here, especially Ricky, are very nice and they work hard to make the best experience for the customer!

Benson in Bellevue Audi had helped us to buy this fantastic E-Tron GT. It was a great experience. Thank you!

I'm very pleased buying my car in this place. The service was great. Sou is an amazing lady and helped us getting my car very quick. I will recommend this place. No hidden fees, no issues.

Helpful staff!

The environment was crazy; cars flying out the doors. Paul was great, provided opinion and good information related to the process. Being there for hours didn't seem Hours which is amazing. Although the timing wasn't great for getting a deal, I felt good about getting a decent deal and a fabulous car. I would go back and work with Paul again! Thanks.

Thank you ! Staff, facilities always great . Love my car

From entering the dealership to driving off in my new vehicle was 2 hrs end-to-end. This was the best purchasing experience I have experienced in many years of purchasing from a number of dealerships. None of the usual games around prices, upselling, etc. I would recommend Audi Bellevue to anyone looking to purchase a new or used vehicle.

Great service, everything is smooth and well done

Bought a used Grand Cherokee. Flawless experience and very helpful staff!

I just bought my car here. The service was great. Sou is an amazing lady and helped us getting my car very quick. I will recommend this place. No hidden fees, no issues.

Thank you ! Staff, facilities always great . Love my car

Special thanks to Diana and Artoem for helping me find my new car! I was looking for an A4 and Q5 originally, but they were unavailable. With that being said, Artoem was able to find an A6 for me.

Recently went to view a Q3 at Audi Bellevue and with the assistance of Benson Quach found the perfect Q5 for me. His help and advice made the transaction smooth, along with financing help from Muhsin Bodur couldn't be happier with the whole process. Highly recommend.

Everything was great and I was treated really good.

Great friendly people. Everyone was very welcoming and helpful. Thanks for the great visit

Dealership is beautiful, modern and clean. Our sales associate is super knowledgeable and helpful. He answered every question we asked about the functions of the Audi vehicles we tried and didn?t try!

The finance department was awesome, got the rate that was best for me after some research. Really appreciated that most! Sales was most accommodating while the finance team worked their magic . Overall, pretty satisfied!

Took my RS7 in for a check engine light, great communication from the service staff (Kyle). Was keeping me up to date on the repairs. Was given a courtesy vehicle which was very convenient. Repairs done fast and they did a great job with taking care of my car. Would highly recommend this shop to anyone.

Drop off and pick up were quickly; Daniel was thorough. There were no hidden costs added.

Michael in the service department was outstanding.

Dealership is beautiful, modern and clean. Our sales associate, Daniel, is super knowledgeable and helpful. He answered every question we asked about the functions of the Audi vehicles we tried and didn’t try!

Really good experience working with Kyle at Audi service to schedule, follow up on work completed and information. They completed the service calls and 21 inspection check to my satisfaction. He arranged the shuttle back as the service was longer than expected. I would have appreciated the complimentary car wash which is offered but not provided.

Great experience at Audi Bellevue. Artemis was professional, knowledgeable and committed to making us happy.

At the 75 K servicing, the issues I had (engine light and rear brake light warning in the dashboard) were not addressed .. I was also sent home with a clamp missing on the diesel line, which resulted in massive diesel leak in my garage .. The car had to be towed to a local mechanic to fix the problem. He told me that the car could have been in flames, and I was lucky that it did not happen... The Audi of Bellevue has offered to fix these things tomorrow. I will write about my experience during this second visit Review Continued a few weeks later... The second visit was more awful than the first one... I was "greeted" by Dave, who made sure to tell his colleague "I know, this is the guy who gave us a bad review".... He kept my car and though I was promised that I would have the water pump replaced in a day, it took them 8 days to do that... I wonder if the job takes 8 days or it was the decision of the Audi Service center staff to punish me for the bad review.. And despite keeping the car for 8 days, my engine malfunction light is still on (not sure if they even looked at it) and a new warning light for right rear brake and indicator light came on when I drove off... They tried to tell me that they had done the diagnostics for free ( I was told at an earlier servicing that my TDI model was eligible for FREE diagnostics and repair of engine malfunction light) and they even tried to charge me higher than the promised fees for the water pump replacement. Ultimately, they took off about $ 400. I talked to Audi Headquarters and reported the rudeness of the people in the dealership and the lady at the HQ called me the next day to inform me that the dealership will reach out to me... It's been a week since then, I am waiting....

I scheduled a service for recall and there was good communication and timely service.

I'm lovin' my new Audi e-tron; it's an EV SUV. Power, responsiveness, cushy ride, no gas - what could be better? My biggest worry was maintenance. So when an electronic component failed I was worried that the dealership might not have the needed skills. It was a serious project. But they did a fabulous job. So my level of confidence in the new EV world is sky high. No more oil changes, filters, spark plugs......... Love it!

Had my Q7 serviced very nicely and timely manner. Special thanks to Daniel from service because he helped me and resolved my issues whenever I had some concerns. Keep it up

My dealings with Audi Bellevue are always trouble free but this trip for two recalls and an oil change was especially easy thanks to Alexis. From my first call to picking up my car upon completion, Alexis was in contact making sure everything went smoothly. I'm sure the dealership is aware of what a Star they have but I just wanted to add my two cents. Thank you, Bob Wood

Super after sales services No problem with the car

Dan, my service advisor, is terrific! He explains things well, had my car done when promised and is very professional. Couldn't be happier!

My experience was outstanding. However, I detail my Audi on a regular bases and when I took my Audi in it was very clean, but when I picked it up, the driver's side floor was muddy and dirty. Other than that. Great job.

I purchased my SQ5 at Audi Bellevue. From the purchase process to servicing my vehicle, it has been effortless. My service appointments are thoroughly explained and done on time. Ricky has been beyond helpful with any and all questions I have had.

Great service team! Dan is so professional and easy-going. Their process of handling Lyft rides to and from work makes drop-off and pickup so easy and seamless anytime of day. Many thanks to Dan and the Audi Service team!

I have leased 3 cars from Bellevue Audi and, of course, serviced each of them there as well. Over the years they have had excellent sales professionals and the best service department in western Washington. The Audi brand is one of the best in the business and everyone I interact with at this dealership knows their cars and is truly dedicated to your satisfaction.

Lamar Williams is your guy. I am a car guy and normal I dread dealing with car salesman, this guy was a pleasure to talk to. He has a wealth of car knowledge and a Friendly, considerate and relaxed attitude. Zero pushy, salesman vibe here. If you are looking, or even thinking of looking for your next car, track down Lamar at Audi Bellevue and you will not be disappointed. Other staff I had interactions with were also friendly. Car was as advertised, and facilities were clean and comfortable.

Dan Rubin is my service technician and he?s efficient as well as friendly. I enjoy taking my car in so I can say hi.

Great communication, quick service, good price. What more can you ask for!

Quality customer service.

Very responsible customer service.Friendly staff who were ever willing to make entire buy process convenient and comfortable. Thank you Sehoon Wang!!

Daniel was great to work with and it was really easy to communicate with him regarding my repairs. He went above and beyond with helping me understand what needs to be fixed.

This was my first going to bellevue audi service center. my service advisor was Dan, Dan took care of customers very well and he listened well to all my concern about my car. I was satisfied with all the service during my stay at the Audi service center.

Great customer service from Daniel. although loaner car situation was a problem (obviously not Daniels fault). My initial appointment had to be postponed at the very last minute because loaner car was suddenly not available, which pushed my appointment out another 3 weeks. Upon arrival at my ?postponed? appointment, loaner car was still not available, but I was was shuttled to Enterprise and given a rental/loaner car.

Alexis was professional and polite. She took care of everything while we relaxed in the lounge. It was an easy process. Thank you!

Will did a great job communicating with us throughout the repair process.

Got car dropped off and into my loaner vehicle quickly easily. Recalls were fixed and got my car back clean and ready to go.

Excellent service, communication and follow through from Tristan in CS.

The service center at Audi Bellevue is woeful and dealt with my wife in what I feel was an unconscionable manner. My wife’s Audi A4 is experiencing a safety problem related to the airbag system that is the cause of an ongoing recall. The passenger airbag routinely turns off due to a known sensor malfunction. She called a month ago to let Dave & crew know that she is experiencing the safety issue, that the airbag is now deactivated in a way that she can’t change herself, and that she needs to have the recall service done asap before an upcoming road trip. They told her they’re running low on parts, and that they can’t work her into the schedule, which is full of others that aren’t actually experiencing the defect at all. They said they’d put her name on a list and then call her when they had more parts. They told her it was fine to drive it. She called again yesterday to find out the status, and they informed her that there is, in fact, no “list” of people to call when inventory increases. They had lied to her about that. They then advised her to go ahead and drive the cross country trip she needs to take next week in spite of the security risk, and then placed her on a 30 min hold to schedule the recall service later in the month. She hung up and drove to Audi Seattle instead, where they told her that she needed to leave the car, that it wasn’t safe to drive, and that we’d get it back in 3 business days. You tell me which service center is competent, and which is downright negligent. One has an A+ on BBB, and the other an F. Fellow Eastside Audi owners, you'll want to take this into account when you decide where to get your car serviced.

Dan Rubin is an exemplary service technician. He is knowledgeable, courteous and helpful.

I just recently bought an Audi S4 from Audi Bellevue and even though it was a complicated situation, Arteom was great in helping work through all the processes and making the whole experience as quick as possible. I’d definitely recommend this dealership if you’re looking for an Audi.

Scheduling is simple, facility is spotless, service team actually has a service mindset; service time projected was 2 hrs 30 min, vehicle was ready in 2 hrs 27 min. While I was in the service team area I overheard one of the managers saying, ?well let?s build a better process; we don?t have to wait for someone to tell us to do it.? Servants with a getting better agenda!

We have purchased many vehicles over the years and this was the best experience ever. Natasha and Risa were not pushy and told us all the advantages of the two cars we looked at. Buying a car is usually not a pleasant experience and I certainly would say this was excellent. Being a retired executive of a large retailer, this is the way I trained the salespeople to treat their customers. I am so happy to see in today?s culture that sales associates are treating their customers this way. Thanks Natasha and Risa. I am truly enjoying my new car.

Great sales guy, finance. Service.. awful. Zero call backs, they can?t ever give me an answer if a pert that was ordered showed.. every time I called and finally got a hold of either service department or parts every single time they would ask me the same question, who ordered the part? WOW. Headaches. Month and a half later? Still no part.

I purchased a car from Audi with Rio and he provided stellar customer service. He was prompt in his responses, gave me updated on the car delivery, helped with my trade in, and was overall great to work with. I would purchase a car from him again! Thanks, Rio, for going above and beyond before the car arrived, during the paper signing, and even still after the deal was closed!!

Excellent service experience. Counsellor (Michael was honest and efficient).

Very relaxed atmosphere at the dealership. The check-in process was very smooth and the person who attended to me was real professional, explaining the process methodically. Also, I was getting daily updates on the progress of the service which I appreciated. Overall, I'd recommend to anyone looking for excellent service.

I am not a fan of car dealerships, and recently purchased an Audi from Audi of Bellevue. The sales staff went above and beyond and ensured the experience was seamless. The finance team was not pushy, rude or disrespectful as has happened at previous dealerships. I would recommend Rio and Audi of Bellevue.

In a time when it is very difficult to find and purchase the precise new car that we we're looking for, Audi Bellevue had that precise car when I described it to Anthony over the phone. Also in a very educational manner he validated that what we were looking for was the perfect choice for my daughter, the Mountain States and outdoor active college student. Everyone there we worked with was super courtesious, profesional and loved Audi's. We could'nt be happier with the car and the experience at Audi of Bellevue, Thanks you all!

Had an appt at 8:00 an 1/28/22. Fur va factory recall on my 2025 Audi A-3. Michael Holden was assigned was personanleto nsee my service oetforned. He was vety accurate in his time Frisbee. And c when it was 8-10 hrs. He c quickly Peruvian a lyft ride back home, and then a return trip to pick up the my car when it was finished. I checked l as te afternoon and he said about 6:30...i was on my way home by 6:45. With a vacuumed and washed. Micael was personable professional and honest with expectations! Thanks you Michael Sharron Price.

Extremely unhappy with a recent service visit. When the vehicle was less than four months old the navigation system ceased working. This impacted several other vehicle functions. I had a difficult time scheduling a service appointment. When I finally scheduled one, I drove over two hours for the appointment. The primary reason for the appointment was to resolve this problem. However, the service department completely failed to address the issue. I am now left with the same vehicle malfunction and need to schedule another service appointment. This is extremely inconvenient for me because of the distance I reside from an authorized Audi service department

I recently took my Q5 in for regular service and inspection and the customer service is incredible even after you buy the car! Michael Holden Is absolutely amazing. Michael is always friendly, informative, and professional. Everything was taken care and Michael was always one step ahead of me and anticipated my needs. 10/10 above and beyond service. It?s rare to find such knowledgeable and attentive service and I greatly appreciate it.

Excellent customer service Ricky Ancheta kept me informed and prioritized my service appointment. Great experience.

So, worst customer service I’ve ever seen. After three separate trips to get my car top fixed, they finally decided it was just a battery, while the battery worked, it wasn’t strong enough to open the top any more. Get a new battery. But it’s defective. Lifetime warranty! Woo hoo! Fantastic, let’s get it replaced. Ummm. No. Can’t do anything that simple. You can’t bring just the battery in to get it replaced. You have to bring the whole car in. You know, the one without a working battery? So it doesn’t start? So seriously, have a car towed in to have a battery replaced under warranty. The battery is portable, towing costs how much? While we miss the old Audi of Bellevue, AutoNation is an actual joke for customer service. We already bought our most recent Audi from somewhere else, and would highly recommend you do too.

Audi Bellevue as always exceeded our expectations on all counts.

Audi Bellevue does an excellent job with my regular service visit on my A5 Sport back. They informed me of the cost, when it would be completed, and did it in a friendly professional way. My car was returned to me in the same clean condition it was when I brought it in. They did everything right.

great service scheduling, reminders, delivered on time, staff was very accommodating to arrange a loaner when there was a possible delay but managed to deliver car same day after service. pick up and drop was arranged, happy to get the car washed as well. all good here.

We just purchased our A4 from Audi Bellevue and couldn’t have been happier with the experience. Our sales brand specialist, Rio Hoxha, was patient, knowledgeable and creative in finding us the best fit car (and in my favorite color). We are glad to be a part of the Audi family and customers of Audi Bellevue!

Excellent service and communication by Frederick who helped me with the service this time

From drop off to pick up, great and cheerful communication

Great service and friendly professionals. The response time for the scheduled maintenance was less than 24 hours from time of drop off.

I told them there is noise at the rear windshield and the guy said he could take a look and confirmed with me if he could go ahead to replace it if needed to. And when I picked up the car, he said they replaced it. But when I drove the car back, I can still hear that noise loud. I don't know if they actually replaced it or tested it at all, but about 100 bucks got charged.

Since becoming member the Audi family, I’ve had nothing but superb service. I actually look forward to my return. Thank you

Dan was excellent to work with, he found us a loaner when then weren?t able to finish before 3pm.

This dealership sets the gold standard for customer service. Been going here for service and everyone is friendly and helpful. Also the pricing is upfront. The facility is also a great place to relax while your car is getting worked on. Special shoutout to Bradley in the service department who always goes above and beyond.

Overall bad experience. It was scheduled to be completed in 2 hours, Overall it took 4 hours “ with no complications”. 2nd bad experience of 2. Will not be returning.

Hi- My first eTron service experience was not good. I had high expectations coming in. Few issues: 1) No clear communication when they need an extra second day (due to all recalls), the text message was not clear enough. Taking more than 2 days seems odd for the service.l 2) When returned, the car was not washed. Of all my years of experience with other cars, this is the first time the car returned (after 2 days) without a car wash. 3) The charges estimated initially were different when it is done. I have not asked for a fragrance refill, but they did it and charged. Overall, I didn't think they lived up to the expectations. I hope they will do better next time.

yearly maintenance on our 2007 s4 , everything went smoothly and car was done the next day.

Their service! And willingness to make their customers comfortable.

Daniel Eskidsen, was very helpful, and ready for me when I reached there. He carefully looked at the warranty and ensured that it is covered. In addition, he patiently looked at the vehicle and ensure that it is washed and cleaned before returning it to me. He stayed in touch with me through text messages to keep me posted, even before I reach out to him for updates.

Prompt complete and professional service. Even finished my car early with a complete wash exterior and interior!

William Risvet always goes above and beyond each and every time. William ensures the car servicing appointments are easy and always on schedule.

I purchased a new Audi S6 from Audi Bellevue this week (November 3, 2021). What a great experience. Diana, our salesperson, was tremendous, she took my wife and I for a test drive, explained details about the car and made it really easy for us to buy. The finance department had all the paperwork ready and signing was quick and easy. Diana followed up the next day and has been available for questions about using the Audi app with the car. My overall experience was very positive.

Dan was very efficient, knowledgeable and transparent. I highly would recommend taking your Audi to Dan for all your service needs!

Goes beyond customers expectations

Joe Mello was awesome, thanks Joe !!

Ricky was a really nice guy and definitely the best SA. I really recommend coming here for your service.

William was super transparent and kept me in the loop on what was going on with my car, I appreciated his updates and will definitely return for more service when needed!

My radiator had a leak supposedly. They ordered my radiator part and the day it was getting installed the tech Jesse Ashdown was not careful when removing my radiator hose and broke it. They said I needed a new one and would not take responsibility for breaking it. I could barely afford the repairs with the initial diagnosis and quote let alone a part I didn’t break to begin with. I tried talking to everyone in power and no one wanted to hear me out. Janelle Keller was gaslighting me. She told me that since my car is 14 years old the part “disintegrated” in the Jesse’s hand when he went to remove it. From the picture provided by them you can see it’s a clean cut. I don’t understand how it’s so hard to take responsibility. It wasn’t broken when you did my diagnosis that is on you guys. Not a proper way to run your business.

The worst customer service. I have booked my appointment 20 days in advance online while over the phone with one of their customer service executives for a quick oil change ... they said it would be done in 2 hours. I had planned my entire day accordingly. On the day of my appointment they said it would take the whole day or I could reschedule my appointment. Also, people are so cocky. Never coming back again.

I am a customer for 10 years and I am still a happy one! I recently visited Audi of Bellevue to service my A5 cabriolet! Alexis was extremely nice and helpful!

I am a new Audi owner and recently visited Audi Bellevue for the 1st time. Daniel answered all my questions, and was able to resolve an issue when the trunk privacy cover that was ordered was the wrong one for my 2017 Audi. I am happy to be a customer of Audi Bellevue.

Bradley in the service department has been the best! Thank you for taking such good care of me, and my car!

My husband and I just brought both our cars in for service. Why travel from our home in the San Juan’s to bellevue? Because the Service Department gives fantastic “Service”! From check-in (where our Service Rep Dan, has been working there for more than 20 years, and really knows his stuff & is so pleasant and competent), to evaluation to actual work performed to Parts department: All departments have long term employees who excel at delivering a completely top notch experience. And our cars run flawlessly since 2014! We will keep coming back. (& when Audi has longer range for its elex cars, a new one is in our plans!) thanks for the great job! Tom and janice huseby

If these things are import to your buying experience Audi of Bellevue (AutoNation) is the place for you. 1. Car with peeling paint. 2. Sales people that hint they will only fix it if they caused the damage even though you notified them 7 hours after delivery. 3. 5-7 minutes of training on a very technical car at delivery. ( paired my phone) 4. Promise to fix the peeling ASAP ( appointment in 2 weeks) 5. Disrespect for the American Flag and USAA Insurance company I have pictures and text messages to support this list of experiences. Car Purchased: New 2021 Audi Q7 Premium Plus Trim level. It is a sellers market so unfortunately choices are limited and this dealership maybe the only option for some people. Dissatisfied Customer!

Natasha, Adam, and Fahad were amazing + a pleasure to work with. Both Natasha and Adam were very knowledgeable about the Q5, were able to help me find a trim that was a good fit, and answered all of my questions. I especially appreciate Natasha’s communication skills and transparency. On my initial visit, I was told that the vehicle I had wanted to purchase would not arrive/be on the lot for another 6-8 weeks, but not even an hour after leaving the dealership, she reached out to me to let me know that the vehicle would arrive in the next week — which to my surprise arrived as she said it would. On the day of purchase Natasha worked with me by calling regularly with updates in regards to the status of the vehicle for pick up — from inspection to detailing. Adam was great with assisting me personalize my Q5 settings. Fahad was spunky and fun to work with while completing paperwork. I highly recommend Audi Bellevue to friends and family — everyone!

I was in Audi a few days ago and Michael helped me. I was so lucky to get him. He was so helpful and knowledgeable. Michael made my experience so nice. I would give him a 10 if I could. I hope I always get him from now on.

Bought an A4 from Tan and it was a great experience. One of the easiest buying processes I have done with buying cars. I would recommend Tan and this dealership to anyone.

Paul and the whole staff at Audi Bellevue were amazing.

Every time! An amazing experience with the best customer service! Thank you for always taking care of me and my Audi! Alexis you are a rockstar!

Great team. Great Service. Great cars. Great experience.

excellent service with Daniel and team.

PHENOMENAL CUSTOMER SERVICE! Joe, Muhsin and the whole team were wonderful to work with! I had my eye on an A7 for a while, and after last-minute finding myself in a position where I could finally break away and see it in person, Joe stayed VERY late after hours so that my husband and I could drive down from Anacortes. We bought the car that evening, and Joe and Muhsin were incredibly efficient and fantastic to work with. I'm so impressed with the entire team at Audi; they made the buying process incredibly smooth, and their follow-up and professionalism is surpassed by no other auto company I've worked with. I'm happy to be a part of the Audi family, but even moreso, I'm so happy to have purchased from Audi Bellevue! I'd recommend them to anyone and everyone looking to purchase a luxury vehicle.

Easy and quick! A great experience every time!

Best of the best service was provided. When my car had an issue, they sent a porter to get my car and leave me with a loaner. My car was fixed in a day.

Service advisor Mr. Harrell definitely exceeded my expectations. Last year I did not have the most welcoming/friendly experience when I took my vehicle for service. As some of you know Bellevue Audi gets overwhelmed with maintenance requests and dropping off your vehicle can be overwhelming! You could be waiting for a while until someone assist you. My last encounter with them, I had an Appt scheduled and my vehicle was not serviced and I was told I would need to reschedule. This was around 5:30pm towards the end of the day! If they knew they were overbooked or understaffed I wish they would have told me earlier in the day so I could have at least had my vehicle throughout the day. That was not the case this time around. Mr. Harrell was extremely friendly when I checked in, well composed, polite, not stressed, and actually asked if I had been helped. He made sure my vehicle was serviced the same day and in a timely manner! He definitely made me feel confident that my vehicle was in good hands and that Audi will be taking good care of it. Hands down they need to hire more knowledgeable people like him.

Came in with the flat and Matt and Daniel made sure my car was taking care of

Awesome experience, the agent helped me by offering me an extension of my guarantee that saved me money. Great customer service.

Daniel Eskildsen is an excellent customer representative. He keep in close contact and got me into and out of the dealership in the time period he had told me. The process was easy and I was fully apprised of my car's maintenance.

I always drive 30 minutes down to work with Daniel, even I have an another dealership nearby. I love his prompt service and frequent updates and honest recommendations!

Great buying experience with Rio!

Frederick was easy going and pleasant to work w/. He was able to support me last min, provide a loaner car thru impromptu service, and handle w/ exceptional service.

When doing my regular maintenance recommended by the manufacturer, the dealer told me that the brake pads need to be replaced immediately because they are very worn already. Before I always could get the brake wear sensor warned me when it's close to a replacement. But this time the sensor didn't. If I delayed this maintenance, it's not safe to use the worn brakes too long. I had all my maintenance and repairs done by Audi dealer. This visit cost a lot more than I expected for regular maintenance. What a surprise. Either the previous replacement didn't get the brake sensor right, or, if the sensor is working, the current replacement is not that urgent yet.

I invite you to join the Audi Bellevue family as the Team is personable, dedicated and always seek to create a client focused workability. I've found the Service Advisors to be knowledgeable and trustworthy.

Daunte Harrell did a good job of as service advisor

Daniel was a great help I enjoyed working with him in getting what needed for my car.

Daniel at Audi Bellevue always provides excellent service. He follows up and thoroughly explains the service they will be providing to my vehicle. I would highly recommend Daniel and the team at Audi Bellevue.

The service department is beyond incapable when it comes to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not functioning) the first two service visits they just didn't think there was an issue (even though it was very clear that something was going wrong on video, and I provided a very clear explanation of the problem via email). The service manager insisted that there was no problem and that "maybe I should try driving on different roads", "it's a very sensitive system", and "the systems in your car are completely different from those in other Audi cars". All just completely made up lies to get me to go away. Only on the third visit (for yet another problem) I requested to have their service foreman join me on a test drive. Within just a few minutes the foreman immediately agreed that there was an issue, and they took the car back in. After trying to fix it for a FULL MONTH, they just gave up. They returned the vehicle to me saying everything works successfully and ALSO saying "your car doesn't have the feature you say is not working". Which is again a lie, it's a 2021 e-tron Sportback Prestige, it's marketed as having "Adaptive Cruise Assist with Traffic Jam Assist". Both the service manager and one of the service advisors I worked with are just completely useless, incapable of independent thought, and will refuse to admit any mistake. They don't know anything about the assistance systems of their cars, clearly, and have demonstrated this multiple times. By now my car has been out of service with them for well over 40 days, and only one out of three reported problems is fixed. Audi Bellevue believes everything is fine. I seriously regret buying a vehicle at Audi Bellevue and getting it serviced here. It's been two months of constant nightmares. (Invoice #538082 for reference.)

The service department is beyond incapable when it comes to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not functioning) the first two service visits they just didn't think there was an issue (even though it was very clear that something was going wrong on video, and I provided a very clear explanation of the problem via email). The service manager insisted that there was no problem and that "maybe I should try driving on different roads", "it's a very sensitive system", and "the systems in your car are completely different from those in other Audi cars". All just completely made up lies to get me to go away. Only on the third visit (for yet another problem) I requested to have their service foreman join me on a test drive. Within just a few minutes the foreman immediately agreed that there was an issue, and they took the car back in. After trying to fix it for a FULL MONTH, they just gave up. They returned the vehicle to me saying everything works successfully and ALSO saying "your car doesn't have the feature you say is not working". Which is again a lie, it's a 2021 e-tron Sportback Prestige, it's marketed as having "Adaptive Cruise Assist with Traffic Jam Assist". Both the service manager and one of the service advisors I worked with are just completely useless, incapable of independent thought, and will refuse to admit any mistake. They don't know anything about the assistance systems of their cars, clearly, and have demonstrated this multiple times. By now my car has been out of service with them for well over 40 days, and only one out of three reported problems is fixed. Audi Bellevue believes everything is fine. I seriously regret buying a vehicle at Audi Bellevue and getting it serviced here. It's been two months of constant nightmares. (Invoice #538082 for reference.)

Great experience and great service as always? Highly recommend Audi Bellevue..

Just bought a new SQ5 with Rio, he's so awesome. He pays attention to detail and very responsive! Great service!

Great experience with John, took care of my needs and was professional through out the process.

Staff friendly, professional and fantastic customer service

The Q7 is a great car. We have 3 kids and this is one of the few vehicles that works with a family of 5. Also the driving experience is great, get the 3.0 it is with the upgrade. Audi of Bellevue provides for a great buying experience. No pressure, knowledgeable sales staff and a great waiting room with refreshments. I am an AUDI for life customer and won’t go elsewhere.

Ordering a custom Audi car during a pandemic was probably not a good idea but I did anyway. Now I?m pleased I did. Audi of Bellevue Washington provided a comfortable sales experience with my SQ8 order. Minimal fuss and the car come with everything I wanted and nothing I didn?t. I even changed colors after ordering right before production. No problem. Matt was easy to work with and did a great job. The car took 6 months but ,hey, what you expect during a pandemic with semiconductor shortage. Way to go Audi.

Pleasant experience working with Audi of Bellevue. Will definitely refer family and friends to have their vehicles serviced here.

Efficient and outstanding service. Communication perfect.

This was not a good experience? Since it would take about 2.5 hours for having my Audi car serviced, I had to use a loaner car from the dealership to the work place. When I returned the car to the dealership and noted my driving distance was less than 30 miles totally, but they charged me at $12 for this loaner car without any notice! Unbelievable!!!

Knowledgeable, friendly, helpful..and great communications

Best customer service and communication! I purchased my car from Bellevue Audi and have been servicing it there since 2014.

Audi of Bellevue provides outstanding service in a safe, clean environment. I was able to get my service schedule for a time that worked with my busy schedule. This is we've purchased our Audi and where we get it service.

Dan Rubin was very supportive with getting my service scheduled quickly and answered all my questions about my car. Thank you Dan!

Great purchase experience and overall customer service

I had a wonderful experience. The staff treated me well and my vehicle was serviced promptly. They even called promptly after I left my credit card at the service desk.

We bought the car CPO from this dealer, and have purchased a maintenance contract. All service has been fast, efficient and cost effective.

We found a listing for a 2014 A4 online and it looked great. It is great. The car appears in nearly new condition and everything works great so far. The salesman (Benson) was knowledgeable and helpful and walked us through the early part of the process. We made an agreement on the purchase then we waited for finance. And waited. And waited. I'm used to financing paperwork taking time, but we were almost the only people in the dealership late on a Saturday, and we waited for an hour and a half before we finally went into the finance office to complete the paperwork. The purchase went well and was easy to process, the finance rep was nice and helpful as well. It was just the wait to get there that almost had us walking out of the store. Regardless, I would go there again to purchase another vehicle, but I would probably bring dinner with me next time.

Good service , the car is clean and good performance

They do extra to ensure you are taken care of and are pleasant to work with.

I was very pleased with my buying experience. Great people to deal with.

Both Tan and Lucas were very good. They helped us to make a decision to buy Q5.

Great team of professionals working there. My car service was quick, and the service manager was easily accessible.

Great service and friendly staff. Always available with an opening to get my car serviced.

Quick and easy....Also, proactively shared upcoming services that will be required..

Great experience and informative about repairs as usual.

Will provided excellent and straightforward customer service. My only hesitation in recommending Bellevue is my 2016 Q5 had been in 2 times prior, once to review squeaking brakes and another for routine service. Brake pads and rotors were replaced on this 3rd visit. Night and day difference, not sure why the hesitancy during the prior two visits other than the cost.

Dan Rubin and the rest of the Audi Bellevue Family was great! Always a stress free experience. Kudos to Dan for sure!

We were lucky enough to work with two outstanding sales people Natasha Solomon & Lucas Soltman who performed outstanding service and helped us find the exact car we wanted out of state. They both deserve high kudos for their professionalism, customer service, follow up to our questions, and delivery of the car we desired.

Had a great experience purchasing from Audi Bellevue. Great customer service. The journey from finalizing the vehicle and purchasing was very fast, straight forward and smooth. Appreciate this.

It was a good experience. This dealership has improved the customer service greatly.

Great place to do business!

The purchase experience at Audi Bellevue was great. Rio and Rachid are both very knowledgeable and helpful. They made the buying experience fun and we will go again for our next purchase.

Great dealership, they are always very fast, professional and accommodating. I highly recommend!

Proffesional service, all done as expected. I would recommend .

It was a busy morning when I brought my car in for servicing. Alexis came out to great me right away. My keys had fallen in between the seat and she helped look for them patiently. Finally they were discovered. Even though there were many cars there, she just took her time and they were found. Great customer care for sure.

Found a pre owned car that I wanted to test drive and look at. Made an appointment 4-7 days in advance. When I arrived on a Saturday, working during the week and hard to go in. When I arrived I asked to see the car and was told that someone else was taking it out for a test drive and that if they decided to purchase they would have first dibs. I was confused because I made an appointment and was not told this. So I sat around for 20 mins waiting to see if the other person would buy it. Was finally able to test drive it and based my experience on the seattle Audi dealership. My friend had to move money to send a wire to purchase a pre owned car, they had no problem with that. But at Bellevue, they have a no hold policy for pre owned cars, even if you have the intent to buy it, they won?t hold it even for an hour. I was lucky enough to have checks for an account that had money in it but had to run home to get it. I was told that if someone decided to buy the car within that time I was out of luck. I was extremely upset at this policy because of the service that I had experienced before, you are treated as a number and a sale vs actual customer service at the seattle location. They would sit down and go over the every detail with you, at Bellevue they try to rush you in and out and always concentrating on multiple customers.

Worked with Natasha S and Paul C and both were terrific. Love the new Audi and the after purchase follow up. Only downside was long wait for finance person to finish the transaction, but would definitely go back to see Natasha and Paul for my next car.

Audi Bellevue is a first rate dealership. Beautiful facilities, quality sales personnel, and wanting to make a good deal. Arrived to see what's new and left with a new SQ5. Thank you guys.

Salesperson was great, finance and warranty dept. atrocious. The two people who did the paperwork stopped so low to get us to buy an extended warranty on a new car that they almost had us convinced not to buy the car because they are the most expensive to fix and are not reliable. I have never heard of people trying to convince you that the car you are buying is a piece of s#>t. How about next time try the tactic ? it?s mechanical and you just never know, we have a great product but we can?t guarantee every one of them that comes down the line is going to be perfect. I will never go back, not even for service!!!

Very happy with the attentive and professional service I received and big thanks to my rep Duante

Service agent Ricky Ancheta is professional. He listened to our concern and answered all our questions.

Great customer service!!!

Thank you so much Audi Bellevue team! I am writing to express my appreciation for the excellent customer service which we had received from your company. The staff was warm and accommodating, and they were very helpful. We want to thank Michael for taking the time and helping us decide, and for introducing us to Rio who is full of knowledge, dedication and for going above and beyond while selling us our car last week. We are so happy with our choice!

I had my Q5 regular service, Crossbar installation and wiper blade change done here. The service was super, on time and very professional. I had BMW and Acura before, this is my first time going to Audi service and I loved it!!!!

Dan was the service rep that took care of my 2018 Audi. He explained in detail the service to be performed. He called me to inform me of the Completion He explained everything when I arrived. As a retired service advisor (35 years ago) I can appreciate a guy like Dan Thank you Dan Dave michalski

Great ! Always so helpful and nice there. They get the job done.

Daniel helped me with the replacement of my tires, was accommodating with my schedule and getting this done in a timely manner. He allowed me to make the decision without any pressure. This was a particularly outstanding service provided by him, even as this was a last minute appointment made by me.

A professional and uneventful experience...which is what you hope for when getting a vehicle serviced.

Service was quick and of quality work. Staff was knowledgeable and helpful and made getting my tires replaced a pleasant experience.

Purchased a virtually new SQ5 Josh was helpful Deal was sharp

Alex and Rio were amazing in helping me find the right car!

Prompt and friendly service

Great customer service. Michael was incredibly responsive, friendly, and problem-solving oriented.

Dan and Canyon did a great job servicing my R8. It?s always a pleasure dealing with this location.

Good service and efficiency.

Overall it's a nice experience. Did not felt pressurized for purchase. Worked with Natasha and Lucas team. They did spent time answering all my questions about new Q5 (helped me to choose the beat variant) and no rush/ time limits for test driving. Even though dealership was so busy on weekend, Natasha allocated sufficient time with us, doing a quick walk through about features and giving sufficient time for test drive. End up purchasing new 2021 Q5 and I got the best deal. Thanks Natasha/Lucas.

Me and my wife were planning to switch to an SUV from Sedan and Auto nation made it possible quite easily. Diana Bidna (Sales advisor) was very helpful through out the process. She listened to all our requirements and found the perfect car for us. She followed up the right model from port and made sure it was available to us as soon as it was released from inventory. Special mention to Lucas Soltman (Sales manager) for ironing out things at their side. The whole process was hassle free and we are really happy with their service.

Awesome service and great staff. I had my first service at the dealer and everything was great

Check I process was quick, had to wait for the courtesy car. The repair was completed in 2 days. The service professional informed me there was prepaid maintenance available and went ahead and completed that as well.

Great and friendly service!!! Nice and clean lounge too.

Absolutely horrible dealership. Their service department seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a brand new car. The car has had a really strange, very loud clicking sound coming from the front seats. It sounds like there is some metal rubbing against some other metal. It also pokes you in the back when breaking. First time I took the car in in January, they said that it's up to spec and they verified on another car that there is the same behavior. I then went online asking other people about this, and everyone said they never heard this from their seats, ever. I then took the car in again this month. They kept the car for 3 weeks, then said it was fixed. I drove for a few miles after picking up the car and noticed it wasn't fixed. in fact, the driver's seat is now worse than it was before. I complained, then got routed to the service manager who condescendigly told me they did a bunch of repairs, they installed felt tape everywhere, and that it was verified to be okay and that it takes “extreme” effort to make it click now. She also said I could go to a different dealer if I wanted to. I then decided to open the seats myself. What I found is that they obviously did nothing. There was not even a single trace of felt tape anywhere or anything that would help the noise at all. the car was there for 3 weeks. Absolutely horrific and infuriating. I'd rather sell the car than ever go back to this dealer for anything again.

Thank you for making buying cars for our daughters fun! Everyone was kind and knowledgeable.

Communication on repairs was excellent, timing to complete work was very good. But 2 items need attention. First, when I booked appointment was told customer waiting are was closed due to Covid and i had to take a loaner car. But upon arrival at facile saw multiples customers waiting for their vehicles in the waiting area and even with free coffee being provided. Second, check-in are has multiple doors access and is chaotic when many customers are waiting at same time as not clear who arrived in which order.

Alexis Mootz was very friendly and informative. She answered any questions I had . Alexis provided a seamless check in and pick up of loaner vehicle.

Thank you to Bellevue Audi and specifically Natasha for making my car purchase a straightforward and quick experience. Their staff is very knowledgeable and puts the customer first.

Daniel was very helpful

Expert help and knowledge about what the car needed at this servicing. The car was ready To pick up when it was scheduled to be. James Harrell did an excellent job

Outstanding! Courteous, sincere, honest, and friendly staff was a pleasure.

This is my 7th time bringing my Q5 for the maintenance with Bellevue Audi team. Everyone is always polite, personable, the service is timely.

Alexis did a fine job dealing with the motor mount repair issue on my 2013 S7. Very thorough in assessing the status of the rest of the car?s current and future needs.

Every thing was done well and was on time. Any questions I had were answered. Mr. Harrell did an excellent job and I am pleased with him.

Had a great experience with Audi of Bellevue. Specifically, Tanbi and her boss Lucas were easy, honest and upfront in their dealings. I very much appreciated this. Easy car buying (leasing) process.

Dan went above and beyond to make sure I had a great customer experience. I had made an appointment for an oil change which was way over due. He brought to my attention that the 30k service should be done and noted that we had Audi care. Since I had made the appointment online with short notice, I was not able to setup a loaner; he proactively accommodated a loaner given the addition time required for the 30k service. He was very thorough and efficient in his communications.

Working with Audi of Bellevue was an unexpectedly great experience. The last time I bought a car was 11 years ago and I really dreaded having to do it again. Being able to find a car on-line and then go in to the dealership ready to look at something specific was refreshing. The people at the dealership with friendly, without being pushy and made the process seamless. Not having to haggle over the price and having my financing pre-approved an ready to go was very helpful. I am very pleased with the overall experience.

Great communication - trustworthy. Provided rental car and was easy and fast

extremely professional and customer service friendly. My experience purchasing a vehicle was the Absolute Best ever!!

Service was on time, and they cleaned my car. Awesome job guys!

The service team have all been friendly, attentive and knowledgeable. My only criticism is the phone system ? one of the worst I?ve ever encountered. It?s difficult to get to the right department. Add to that, the staffing level in the service department never seems sufficient.

Purchased a CPO RS5 from Audi Bellevue. Staff is very accommodating and made the transaction simple and easy.

I recently have my breaks done at Audi Bellevue and the service was great! We went on on a Saturday and we are from out of town. They told me my car was going to be done on Monday which was fine because I had a loaner but they ended up getting it done at 3:30 that day so I didn?t have to drive back on Monday! John was great!

With the exception of rental car arrangement, all was good.

Will has been great the last 2 times I?ve been there.

Each time I come here I get great service.

Good work. Ricky was very nice to work with. He was competent, efficient and pleasant.

I have owned 4 cars that thus dealership has serviced over the last 20 years. the people there are top notch.

Summary: My 2018 Q7 started to show loud whining noise from engine during acceleration and Audi of Bellevue refuse to perform warranty repair even they clearly heard the noise and stated that's "Normal Supercharger Sound" ,"All Audi supercharged car sounded the same", even I never had the sound in the past two years. Details: I have a 2018 Audi Q7 which was purchased two years ago and now has less than 30k miles. I started to hear a loud whining noise from engine during acceleration and decided to drop off the vehicle for warranty repair. the noise is so obvious that there is no way to be normal for any kind of car .I've been driving this car for the past two years and it never occurred until two weeks ago. I took a video clip that shows the noise and showed the video to the service advisor because I'd like to minimize contact due to COVID19 for the safety of my family and dealer staff. the service advisor stated that the technician will verify the noise based on the video and get back to me. The next day , I received a phone call from them saying they've verified that the noise from the engine is normal. they had two people listening to the car and had the same conclusion that the noise is normal for any super charged car. They stated that they compared with another "known good" car they have and they sounded the same. if I don't agree, I'd need to drive the car with the tech to show them the noise. I stated that due to COVID19 I'd like to minimize contact and I'd like them to try that again and watch my video . I called them later in the day and they said they had another person looking into this and the had the same conclusion that the sound is normal . They will release the car unless I can show them that issue and they need to be able to verify. I had no choice so I went to the dealer and talked with the manager of the service department, she told me exactly the same thing that the sound is normal and they compared with another car and asked me to go to another dealer if I still believe there is a problem. I showed her the video and apparently she heard the sound since I asked her did you hear it and she agreed, but she insisted that she believes the conclusion from the tech. I requested to test drive with the technician , they send the tech to ride with me and during the ride , the noise showed up immediately and the tech stated that that's " normal super charger sound" , " he compared with another car and they sounded the same" . I asked him if we can try the other car , he said " oh, the car is from another customer and it's gone" , I told him I've been driving this car for two years and it wasn't like this until two weeks ago, he said " I didn't drive your car for the past two years so I don't know" , and "I've driven two super charged cars and they all sounded the same. We went back to the dealer and the manager stated that I can go to another dealer like Tacoma and Seattle if I still think there is an issue. I am very disappointed , for such an obvious issue , I don't understand why Autonation Audi of Bellevue would refuse to perform the warranty repair and made multiple false statement to dispute, and risk the safety of the customer and dealer staff during COVID to force us to maintain close contact in the same car when I tried so hard to avoid so. A car , sounded like this , is not normal , however , Audi of Bellevue Service department is trying to make a point that this is how normally an Audi would sound , other cars they have have the same engine noise , their staff's two cars also had the same sound which is "Normal" . Is this what we would expect from an Audi ? in either ways , service quality , or product quality ? To proof my point , here are my video clips: https://www.youtube.com/watch?v=QY1jh4aaR9M https://www.youtube.com/watch?v=B0WHoLmuu3s and also, here is a video for a same model of vehicle from Youtube (not mine), for comparison: https://www.youtube.com/watch?v=fJWtmbIH1ek

Had a charging problem with my brand new e- tron . Alexis Mootz part of the service team could not have been more helpful - checking charger - and immediately organizing for a replacement vehicle and service the next day. Communication excellent and teamwork so evident ! Keep up the great work !!

William is my service provider and he always greets me & remembers my name. I appreciate that they are honest, remember everything about my car, and most importantly will make something right if it's not (hasn't happened yet, but I know they will!). I know I can trust everyone here to keep my car in tip top shape!

Best experience at a dealership ever! Rio was awesome. He made us feel so welcome and at ease!!

The Start/Stop function still doesn't work on my vehicle. The comment was maybe my car was warmed up properly but the loaner car start/stop functionality worked just fine with my driving distance and style.

Thank you, Daniel Rubin for the great service; i appreciate it

Courteous, knowledgeable and efficient- have all been my experience over 15 years.

Awesome. I would definitely recommend this place to my friends

Had a wonderful experience with Benson. He was honest about what features are worth it and what I could do without. In addition, he mainly communicated with me, as I was buying the car, instead of only speaking to my husband and pretending I am invisible as other representatives had done. Highly recommend!

The service department was great! John did a wonderful job for me!

First rate. Team is knowledgeable and very helpful. Team inspected undercarriage for possible road damage from road debris. They provided me with video of area inspected.

The service team of Audi Bellevue is very helpful and great to work with. Thank you!

I love taking my car to Audi Bellevue. Everyone there is so kind and polite. As a woman it is common place to experience people talking down to me about my car. But here, things are explained plainly, and I’m informed of problems and options. I don’t feel the need to bring my husband with me — and that speaks volumes. I was impressed with how quickly the service center could get me an appointment when I had a warning light come on, and was given a rental car. I was given a phone call and text message when my car was ready for pick up. The text was able to receive responses which worked better for me than a phone call because in my job I don’t usually have time to call back. Audi Bellevue makes it easy to upkeep a gorgeous car.

Natascha Solomon was a pleasure to work with on purchasing my s5. the entire Audi of Bellevue crew made the purchasing a car enjoyable with no hassle, I highly recommend going to Audi of Bellevue to see what they can do for you!

Work performed competently and exceeded expectation.

Paul made the buying process very easy. I stopped by to see a car I saw online and he brought it right up and gave me a full tour. I appreciate that I was able to take my time in making a decision without any pressure.

Quick and simple.

Daniel Rubin my customer service rep was very professional and courteous. They make getting your car serviced a painless experience with no hidden agendas or other nasty car dealer games.

The service advisor staff are knowledgeable and friendly. They treat you like family. Highly recommended.

Has some warranty work done. Brakes and tires too. Felt he went above and beyond finding me the best tires and gave me a great price.

Very bad service from sales and financial manager

Very pleasant experience. It was only a software update. Wonder why Audi can't download updates without dealer involvement just like Tesla!!

This was a short visit as I dropped off my car to have repairs made due to a recall. Every step was easy from making the appointment to checking in. I received a call when the work was completed and collecting the car was quick and efficient- no waiting time. I don?t think I spent more than 5 mins at the Audi service center!

Great work and timely communications. Was kept well updated and care was returned cleaner than when I dropped it off. I will be sure to use them again.

Ryan was there to answer all our questions and needs from the test drive to final paperwork and delivery! Our experience at Audi Bellevue was a very positive experience. Thank you, Wade and Nancy

Great service when buying the car and great outreach and follow up

Dan Rubin is always excellent to work with, superior communications, great suggestions and very good explanations.

Service provided was excellent by Dave Paris. Repairs were completed in a timely fashion.

Always great experience with Audi service. Easy to make the appointment, always a loaner car provided, very professional personnel, everything is explained and followed up, and taken care of. When I made the appointment with Michael, he explained everything that needs to be done and why, he was waiting for me , calling by my name, being prepared for my car, paperwork done fast and in 10 min I was out of there with the loaner car! I highly recommend the service at Audi Brllevue.

Repeated routine service & sales fails. -The dealer failed at correctly recording my service intervals correctly, so they tried to convince me the car wasn't due for service. When they admitted their fault, the service representative laughed that he had made the mistake a year prior. Don't count on them to tell you when your car is due for service! -Don't expect the dealer to cover much if any warranty claims. They make it painful. -Don't expect much more than a rinse if they offer to wash your car. For a luxury brand, it's almost comical the service this dealer thinks it's providing. Everything is done with half effort to check an Autonation box. -The dealer went out of its way to charge me $3.60 for gas in the loaner when I had driven it less than 3 miles (I work close to the dealer). Customer service isn't this dealers priority. My wife and I are in the market for a luxury SUV and we're steering clear of Audi Bellevue and Audi in general because of these guys. Their sales staff reached out to me for a potential upgrade and trade-in of our current car. I responded both times they reached out and they failed to get back to me on a potential trade-in or upgrade. We'll be looking into BMW and Mercedes SUVs. If you stick with the Audi brand, do yourself a favor and get your purchase and service done at Seattle Audi. Their service is much more consumer friendly and easy to deal with.

Sales associate Joe Mello made the buying experience easy and pleasurable. I love the car I bought even more for that reason and will go to Joe for all my future automobile purchases.

Alexis was very helpful. Although the service department was not able to find the cause of my engine light issue, overall service was superior to University Audi, and closer!

Recently traded in two vehicles and purchased a newer used Audi Q5. Salesman was pleasant to work with however it became an all day event and didn?t get out until it was dark. The next morning I walked out to the car and noticed that the left rear bumper had been scraped in an accident. I called the salesman and after some convincing on my part they fixed it.

Service agent was great but the process of getting a pre-arranged loaner was terrible. It took 45 min! Terrible service from the ?loaner department?!

At a high level. Audi of Bellevue is refusing to honor the warranty on my car. The dealer refuses to repair my car even though the service manager and foreman detected the problem and the first time i reported the problem was at the time the car was under warranty by the dealer. So far, I've taken the car 4 times to the dealer to report the same problem and every time, they claim it's ok. A couple of weeks ago, I took it again. This time I took the foreman for a test drive, he detected the problem--slippage in transmission when the car comes to a stop. Within 1 minute of the service GM driving the car, he detected the problem. Yet they claimed it "rarely" happens! they even sent an email to Audi claiming that it rarely occurs and could barely be felt. when I asked them whether they would fix transmission if I paid for it. The answer was a clear "yes". At times, the slip is strong enough that I've become worried for my own safety, should it happen on wet or slippery roads. I informed the dealer of the risk, yet they simply ignored it.

At a high level. Audi of Bellevue is refusing to honor the warranty on my car. The dealer refuses to repair my car even though the service manager and foreman detected the problem and the first time i reported the problem was at the time the car was under warranty by the dealer. So far, I've taken the car 4 times to the dealer to report the same problem and every time, they claim it's ok. When I took the foreman for a test drive, he detected the problem, which is a slippage in the transmission as the car comes to a complete stop. Within 1 minute of the service GM driving the car, he detected the slippage too. Yet they claimed it "rarely" happens! they even sent an email to Audi claiming that it rarely occurs and could barely be felt. when I asked them whether they would fix it if I paid for it. The answer was a clear "yes". At times, the slip is strong enough that I've become worried for my own safety, should it happen on wet or slippery roads. I informed the dealer of the risk and they simply ignored it.

Just purchased my new 2021 Q3! Josh was great to work with and made the process so painless and easy! I highly recommend Audi Bellevue! Hassle free and courteous.