Very great experience! Joe was super super patient and was happy to answer any of my questions till I made the decision to purchase the car. Fantastic experience and worry free.

If you get Matthew Huyser as a sales manager, ask for a different one as he isn’t interested in helping customers. Audi Bellevue reached out to me with regards to my KBB evaluation for my car. I told him the market price is not worth the KBB evaluation, and that I’m happy to hold out for a better deal. I was left on an email chain with him and his GM who was the initial one to reach out. The GM told him to look again at the rates, and Matthew left me on the reply and said, and I quote “”I just love KBB. For years customers would tell me “KBB says this is the amount that I should get” Oh how things have changed.”” For background, the KBB evaluation came back as $15,200. On multiple sites, with multiple different dealers, the same year model and mileage was going for $18,000 - $20,000. I hadn’t actually given him a price I wanted, just mentioned what other cars are going for, but he assumed it was going to be some crazy price so didn’t even bother to try. As a Sales Manager, the goal is to do right by your clients, and come to a mutual agreement that benefits both parties. I’m a large chain Hotel Sales Manager which is a notoriously different type of sales than car dealerships. I guess this dealership is still holding on to the “bully a customer into selling because they don’t know anything” methodology as opposed to actually working with you. KBB was low, but I was referring to the other hundreds of vehicles for sale in the area. His comment just shows he expects people to not know what they’re doing, and to not do research through multiple outlets beforehand. If you do, he won’t put in the work needed because it isn’t an easy deal. Definitely screams sleazy car salesman to me. Just an observation from my emails with him! The GM on the other hand was at least making an effort to try. But Matt went straight to complaining about it without any effort on his part. If you can’t get a different sales manager, go to a different dealership. Tons of Audi ones in the Seattle area. Edit: and this is the email I just received from this manager. If you can't deal with negative feedback, it's time for a new job.

William Ristvet truly exemplifies what luxury car “quality” customer service is. His ability to listen, pay attention to details and timely follow up was unparalleled. Audi of Bellevue can be proud for how he represents the dealership. Note, previous Mercedes, BMW, Porche and Range Rover owner

We just purchased our A4 from Audi Bellevue and couldn’t have been happier with the experience. Our sales brand specialist, Rio Hoxha, was patient, knowledgeable and creative in finding us the best fit car (and in my favorite color). We are glad to be a part of the Audi family and customers of Audi Bellevue!

Experience improved a lot from my last visit!!! Everything was above my expectations!!! Congrats Audi for improving a lot!!! Lyft service was a Plus!!! Thank you!!!

I had such a great experience with my last service! I felt Covid-safe, and my car was done quicker than anticipated. Daniel was great to work with---very professional, friendly and did his best to get my car serviced quickly! Great job, Team Audi! Jamie

Updated 1/17/2022 Great service by Dan and Daniel to take in our Q7 for season wheel swap. They were short staffed but was still able to take care of us in these covid-times.

Daniel was very efficient, responsive, and awesome!

Excellent service and communication by Frederick who helped me with the service this time

Great and fast service

From drop off to pick up, great and cheerful communication

We came in checking out some Audis, but the salesperson left us waiting for 20 minutes while all the salespersons were gathered into an emergency meeting. We waited for an hour with only words of exchange about the vehicle we wanted. Honestly expected more efficiency. I understand this could be due to the sheer size of the dealership but it’s still frustrating. This is more of a management issue and not directed towards any salesperson. Giving three stars the salespersons were mostly helpful, but it doesn’t solve the problem.

Great service and friendly professionals. The response time for the scheduled maintenance was less than 24 hours from time of drop off.

They’re usually ok with service appointments, but my last experience with them was disappointing. Booked recall service appointment 2 weeks in advance, and specifically requested a loaner vehicle. The appointment was confirmed, so I went in to do my vehicle only for the service advisor to let me know that he’d left a text message, earlier in the morning on the appointment date, that they had to reschedule. The text I received was from Audi Bellevue asking me to accept any charges and allow me to receive text messages from them. I’d have hoped they’d have the courtesy to at least call me and let me know, instead of just sending me a text message on the morning of the appointment. I had moved my work meetings and drove all the way to the service center only to be sent back. The rescheduled appointment experience was not good either. Again I requested them to provide me a loaner. They suggested I come in early to secure the loaner since it’s first come first serve. So, I booked an appointment for 9:45 in the morning, showed up there at 9:30 am, only for them to let me know that they didn’t have any loaner. Another disappointment! They did set me up with enterprise, so there arranged a Lyft ride to a nearby enterprise rental center where I had to sign all the agreements. The worst part was I had to carry my huge toddler car seat in rain. My suggestion is they stick to their promise of securing a loaner while booking the appointment, instead of it being first come first serve, and to not change the appointments at the very last minute. Especially with two kids and a full time work schedule, they need to understand what it takes for a parent to schedule and get the car serviced, and not take them for granted!

Great customer service. All issues fixed without any extra cost. Free and quick pick up / drop off option (even though I live 14 miles away).

Very terrible customer service, never want to come back again.

My experience at Audi Bellevue was below average considering they specialize in high end vehicles. You would think they would treat customers with a high level of respect customer service. This was not my experience. I did not use in-house financing to purchase my vehicle and requested a purchase order from the sales manager Micheal Spencer. Mr. Spencer was extremely rude to me on the phone during this process. Telling me “I’m not gonna release the car until I get MY MONEY” “We don’t hold cars” I felt like he was a member of the mafia in some lame movie. Because I did not use their financing he also did not move my deal forward until my saleswoman return to work a day later.l and even then it took several attempts to get the correct purchase order to move forward with the deal. Once I was able to purchase the vehicle I was then sent to their finance department to fill out and sign the customary purchase documents and was treated rudely again by a member of their staff no thank yous for my purchase no well wishes no customer service. I gave them a two star rating only because the sales woman, dianna was a supreme pleaser to work with and I was impressed with her patients in dealing with her management who tried very hard to stop her car deal.

I told them there is noise at the rear windshield and the guy said he could take a look and confirmed with me if he could go ahead to replace it if needed to. And when I picked up the car, he said they replaced it. But when I drove the car back, I can still hear that noise loud. I don't know if they actually replaced it or tested it at all, but about 100 bucks got charged.

Always a pleasure having my Q3 serviced at Audi Bellevue. Always excellent customer service.

Bought a Toyata CHR from here, the staff is Tan Tran, very patient and nice specialist car, 100% experience and 5 start!

Generally good experience but lately I've not been getting callbacks from the phone messages I've been leaving.

Since becoming member the Audi family, I’ve had nothing but superb service. I actually look forward to my return. Thank you

Dan was excellent to work with, he found us a loaner when then weren?t able to finish before 3pm.

This dealership sets the gold standard for customer service. Been going here for service and everyone is friendly and helpful. Also the pricing is upfront. The facility is also a great place to relax while your car is getting worked on. Special shoutout to Bradley in the service department who always goes above and beyond.

The staff have been nice and courteous. Only three stars as I have not received explanation on what was fixed and requested multipoint inspection not done. Hope to upgrade my rating in future.

My 2018 Audi A6 20,000 service event proceeded flawlessly and without any adverse aspects!

Kevin W at Audi Bellevue was great! Super communicative and helpful. Thanks!

I had a pretty good experience. They are quick to respond to emails and test drive requests. The prices are fair.

Very good service. Prompt and to full satisfaction. Huge compliments to Michael who has been our service contact. He has always been there for us doing an excellent job, proactive and helpful.

Great team at Audi Bellevue made for an easy experience selling my vehicle to them. Even the sales team was great after looking at a few pre owned vehicles I thought of purchasing. Didn’t buy a car from them but would recommend if anybody is looking.

Always warm and homely for any car service or car purchase.

Overall bad experience. It was scheduled to be completed in 2 hours, Overall it took 4 hours “ with no complications”. 2nd bad experience of 2. Will not be returning.

Audi Bellevue Service is a large, full service dealer with lots of perks and bells and whistles. They’re efficient, friendly, and professional. And it’s easy to find time to get your car in pretty quick. But none of this matters when it takes multiple appointments and thousand of dollars to fix the things correctly. In 2019 I took my car in because the engine was intermittently failing to start. It took four visits and four different services over 12 months to address the issue. And each time they charged me for something else, acting as if trial and error was the only way to correct things. On a return appointment in 2021 (I know, I know) I brought the car back only to discover that they failed to perform two of the three services I asked for. And the thing they charged me to fix, didn't resolve the problem. I immediately took my car somewhere else to discover that what was needed was a mechanic who would take time to diagnose my vehicle and confirm my issue. They didn't just plug in a computer. They actually examined the engine, found the oil leak that Barrier Service had said was only a faulty monitor. I've come to believe that Audi Bellevue basically just checks the error codes and fixes whatever the computer tells them to. They don't perform actual inspections or due diligence to confirm their diagnostic or if other factors are at issue. They address the error codes, charge you, and send you on your way. Waiving the charges for diagnostics and a loaner were my only concessions. But I would have paid those fees if they would have actually fixed my car correctly the first time. I was fortunate to have had a great mechanic once. Unfortunately, he passed away and I was unable to find someone I trusted. I went to the dealer out of convenience and returned (against my better judgement) because I thought history and loyalty might count for something. I know I was naive but it is what it is. I'll move on, but learn from my lesson and don't service your vehicle with Audi Bellevue.

After a several weeks of searching for a compact SUV, my wife and I had narrowed our choices down to a few manufacturers. We weren't in any hurry so we'd occasionally stop in at one of the dealerships and check how the experience "felt". We're aware that often a car purchase is much more than just the initial purchase of a car, but if you keep the car for any amount of time then most likely you will be working with the different departments within a dealership. On this visit we saw a vehicle that we both liked but wanted to test drive it first, something we haven't been able to do at other dealerships due to supply issues. We met Paul Cantu who was personable and ready to go on a test drive. Our whole experience with Paul was pleasant and professional, while he worked on making a sale. Once we had decided that the car was what we wanted, we were introduced to Muhsin Budor to work through the sales/finance process. Muhsin made the process very easy, not just by his efficiency but also by his easy nice conversation......simply being human. So far our experience with Audi Bellevue, through Paul and Muhsin has been just as I would hope. I can't speak for their service department but will follow up after we have had an opportunity to work with them, but expect they'll be just as good as Paul and Muhsin.

Appalling in just about every way. The service department is particularly bad, but sales isn't much better. On more than one occasion, I've stood around (waiting for help from a service advisor) for upwards of 20 minutes. They chat on the phone and amongst themselves as if you dont exist, and eventually (when they feel like it), they'll assist you. When they do, don't expect much in the way of actual service. Do, however, expect to pay egregious amounts of money for virtually nothing ($400 for an "inspection" and a software update? Please....). Sales on the other hand, shamelessly puts $50,000 "market adjustments" on certain new cars in their inventory. At best, these people take their customers for granted. At worst, they abuse them. I'll never go back.

One of the worst Audi dealerships ever. When selling the vehicle they will promise you the moon. But when it comes to after sales service they are terrible. After purchase, I asked multiple times for a document related to auto loan but received no reply. Even after visiting in person, I was told that the individual who has the document is busy and doesn't have time for my query. I still don't have that document. Lately, there is an urgent recall on my 2021 Q5. The executive (I think her name was Melody or Melony, not sure) scheduling the service was anything but helpful. Her patronizing tone was the bitter icing on a rotten cake. Apparently, a premium brand like Audi cannot confirm the status of a loaner vehicle even when the booking is 3 weeks in advance. According to her I will know whether a loaner vehicle is available or not when I reach the Audi service center on the day of scheduled service. When asked about my options in case the loaner is not available, she suggested that I bring somebody to pick me up in case there is no loaner vehicle. That is to say that the person who came with me to help me get home can simply get lost in case a loaner vehicle is available. They need to get their operations in control and their staff needs to trough some soft skills training. I will be avoiding this dealership in future.

Excellent customer service. I appreciated the prompt communication regarding my service.

The best automotive service we've ever experienced. We've been a loyal customer for over 12 years. Customer Service rep Dan Rubin has been our "go to guy" during that time. He's been at this for 18 years so he really know his stuff !!

I have my 2015 Audi Q7 to be serviced at Audi Bellevue since day 1. They keep my car in good condition. I just had the annual service on 12/11/21. The experience was awesome. The service rep Bradley Hardy is professional, friendly and with good manners. He deserves five stars and 10/10. The positive experience plays an important factor when I want to buy a new car.

Great service!

Like always, Audi’s customer service is the best! Special thanks to Dan and Rio for helping us and making sure that we won’t be late to our meetings while our car is being serviced!

I have a 1998 Audi A4 Quattro turbo 5-speed manual that I love. Audi Bellevue has serviced my car since Day 1. I am always pleased with the service. The staff is friendly and helpful. They do an excellent job at keeping my car in tip top shape. Highly recommend.

Hi- My first eTron service experience was not good. I had high expectations coming in. Few issues: 1) No clear communication when they need an extra second day (due to all recalls), the text message was not clear enough. Taking more than 2 days seems odd for the service.l 2) When returned, the car was not washed. Of all my years of experience with other cars, this is the first time the car returned (after 2 days) without a car wash. 3) The charges estimated initially were different when it is done. I have not asked for a fragrance refill, but they did it and charged. Overall, I didn't think they lived up to the expectations. I hope they will do better next time.

Super helpful, very responsive, kind and courteous!

yearly maintenance on our 2007 s4 , everything went smoothly and car was done the next day.

Great experience, thanks!

Audi of Bellevue was super helpful in purchasing my new vehicle. The sales representative, Daniil, had a detailed knowledge of the Audi vehicle's technical features. He assisted me in personalizing the comfort settings, showing me all the new features and syncing my phone. His knowledge and experience with the vehicle was very impressive. Daniil was also very helpful throughout the process in guiding me through the Audi financing options or my own personal financing. Even though I decided to go with external financing Audi of Bellevue's team was very good at working with my lender seamlessly. Even when I made some rookie mistakes, they were quick to work with me to fix my errors. Their clairvoyant process made it easy to understand next steps. I really appreciate their guidance and would recommend Audi of Bellevue for any of my friends and family.

We had a great experience buying our new car from Audi Bellevue. Arteom was awesome. Very patient in listening to our needs and find the right options for us. He was very knowledgeable about the cars, especially the safety features that were important in our decision. We definitely would visit Audi Bellevue and Arteom again.

If you know what Audi experience feels like, you won't get that here unfortunately. Just called again on 26th Nov since my Q5 wasn't detecting key sporadically and that I needed to do an emergency pit stop to check in. They kept me waiting on phone and gave me option to book on 15th Dec. The new management isn't really how I'm used to getting this done by Audi. They are really just damaging the brand image. I hope Audi is able to have a strong word with them and fix this soon. Otherwise just drive a few extra miles to another Audi Showroom it will be worth it

Great service team and spectacular service!

Their service! And willingness to make their customers comfortable.

The service at Audi Bellevue is consistently great! Had my S5 serviced and saved hundreds by prepaying for 55K/65K service that Daniel pointed out. Plan ahead for a loaner though - loaners are tough to come by these days.

I came to service my car last Saturday. Kyle is a new employee. He treated me correctly and answered all my questions patiently during write-up. The problems started when I had to pick up the car. After I got notified the car was ready and headed back, I had to wait more than an hour to get my car back. Then, when paying, I was not given the results of the inspection - I had to ask for them separately, for which Kyle very kindly sent me afterwards. For the first year service for an e-tron, where they just inspect a few things, for $150 the minimum you expect is to have the tire pressure set correctly. Door label reads 38 front 41 back. The tires were all set at 32. This not only severely shortens the life of the tires, it is also dangerous. The fact that they set this wrong something as basic as the tire pressure makes me question the entire service they did to my car. I'm never coming back to service my car here, will try Audi Seattle next time.

William Ristvet Service Advisor was outstanding in his effort to get our Audi service completed and get our car back to us in great shape. EM

I had a wonderful experience with Audi of Bellevue. The salesman Saleem Alsaeed was beyond amazing. He was very helpful and went out of his way to personally drive my new car to my home which was 30 minutes away.He even helped me with questions about my car after the deal was complete. Highly recommend Audi of Bellevue.

We were looking to purchase a second vehicle from Bellevue and placed a non-refundable deposit 6 days ago for a vehicle order where price was agreed upon and signed for. We were then told that the deal cannot be honored unless we were willing to pay a $15,000 markup. Obviously, greed is all that matters here

Dan is a great service provider and has been for all the years I've own an Audi. This service appointment, he had my car delivered to my home after the maintenance was delayed. I really appreciated him doing this and makes me happy to service my car at Audi.

Thanks, Michael for your great service

Great dealership in a very convenient location. I just came back from a service and the experience was great. Ricky is your guy - friendly and effective, and he went above and beyond to make sure the car was done before our incoming road trip. There's absolutely nothing more I could ask as a customer! Also shout out to Melissa who got us a great deal on RS5 - the buying experience was smooth and pleasant all thanks to her and we have really enjoyed the car. I've also occasionally come to this dealership for small things like pumping tires and the experience has always been great. It also helps a lot that the location is so convenient.

Easy to make an appointment, easy and friendly drop off, quick service and easy pick up. Always easy and professional

Great service as usual.

The Service Manager, Jannell Keller went beyond my expectations of customer service. She was always kind and understanding of my frustrations with my tires and made it possible for me to get my car in for service immediately. She deserves a promotion for her attention to details and communications on all aspects of the repair. She has superior customer service skills. I really felt she cared about my issues so many kudos to her. The person who repaired my rims did an excellent job but unfortunately forgot to tighten my lugs nuts down on one tire so as I drove a vibration began and it got worse as I drove. I pulled over as I was suspecious that might be the case and found it was. I tightened them and have had no further issues. The second thing was my driver rear view mirror casing was off the car with no explanation as to what happened. I am still waiting to hear. If it hadnt been for Janelle's help I would say this service center was an awful experience unless you make a ton of money. It was clearly meant for the rich.

Nice staff

I was looking for a second gen Honda CRV to set up as a tow rig behind our class C Motorhome. I found one at Audi Bellevue that had just been traded in and reached out and spoke with Tan Tran. Tan was super helpful, efficient and kept me updated on all of the inspection repairs the CRV would receive. I found out that Audi Bellevue does not take deposits on used cars, but Tan helped ensure I would be able to preview the CRV. After looking at it, I was convinced it would be a nice one to equip with towing brackets and I purchased it. The process was very easy and I was out the door in less than 2 hours. Audi Bellevue had a nice waiting area, free bottled water and a very comforting atmosphere. I rode the train from Centralia to view this CRV and was not disappointed. If you need a nice, reliable and fully inspected car, please check out Audi Bellevue and make sure to ask for Tan.

Diana brand knowledge, customer experience and reliability was superb. Car: knows the Audi system, brand and answer all the questions about spec, infotainment and warranties promptly. Customer experience: personable, transparent, followed up and followed through. Process: timely, manage multiple customers and tans very efficiently and effectively without jeopardizing the experience. I was there two weeks ago and another sales agent did not have time and passed my info to front desk. Diana follow up, set up an appointment and closed the deal. I am very happy with my A7

Diana brand knowledge, customer experience and reliability was superb. Car: knows the Audi system, brand and answer all the questions about spec, infotainment and warranties promptly. Customer experience: personable, transparent, followed up and followed through. Process: timely, manage multiple customers and tans very efficiently and effectively without jeopardizing the experience. I was there two weeks ago and another sales agent did not have time and passed my info to front desk. Diana follow up, set up an appointment and closed the deal. I am extremely satisfied with my experience. Thanks Diana!

Definitely a different (and much, much better experience) than we originally purchased our car in 2018. My interaction last several times has proven to me that they are now service oriented instead of the 100% sales focus. The sales force is not drooling and stumbling over each other to get another sale and only seeing dollar signs when someone walks in door. Alexis in service focused on providing quality with her customers.

Daniel Eskidsen, was very helpful, and ready for me when I reached there. He carefully looked at the warranty and ensured that it is covered. In addition, he patiently looked at the vehicle and ensure that it is washed and cleaned before returning it to me. He stayed in touch with me through text messages to keep me posted, even before I reach out to him for updates.

Friendly staff and good service but maintenance was backed up. Understandable given today’s staff shortages but that doesn’t mean they can’t be more straight forward about timelines and expectations.

We had a great experience with Joe. He was attentive and helpful. Very happy with our Q5 purchase. Still trying to get my Audi connect to work though and its been 2 weeks.

Excellent customer service! Good communication, very attentive to customers. Dan Rubin has always provided EXCELLENT customer service! We feel as if we have established a great contact; our "go-to" Audi Bellevue staff. Bellevue Audi is the only location that we trust serving our car. Take Dan!

Prompt complete and professional service. Even finished my car early with a complete wash exterior and interior!

We had an appointment but went in early to Audi Bellevue. We were introduced to Adam as the person who we had appointment with was still with his previous appointment. Everything from setting up test drive for Q5, trade in process, buying options went smooth with Adam. He was great in explaining us the process and tried everything to help us get the best experience. We ended up purchasing the vehicle on the third day after test drive. On the purchase day, Adam kept us in the loop by giving us updates on each process and how long it will take. The entire process finished in 2-3hours and he even helped us drive back our Q5 back to our home in Bothell as i opted for Home delivery!! I would recommend Adam for anyone looking to get great experience buying Audi at this dealership!

Rio Hoxar was our sales person. He was courteous and knowledgeable. This was the most pleasant auto buying experience we have ever had.

Daniel really helped me out, had numerous things wrong with my vehicle and he new i was in a pinch. Gave me the best customer service and a price lower than I originally excepted to pay

Beware that the price they show is not the price they sell the vehicles at. When talking to them they quoted $3k over the price they had listed on their website for the vehicle. When asked why they just gave me the run around.

The dealership itself was spacious and clean while the staff was friendly and helpful. However, all of my problems came after I picked up my car. Immediately after I left the lot, my car was shaking violently and stalling out at every red light. Turns out a gasket wasn't inserted properly. They got us in the next day with a loaner car but it was extremely inconvenient to be three days without and I'm still kind of nervous driving my car again. It just hasn't driven the same since I picked it up.

William Risvet always goes above and beyond each and every time. William ensures the car servicing appointments are easy and always on schedule.

I purchased a new Audi S6 from Audi Bellevue this week (November 3, 2021). What a great experience. Diana, our salesperson, was tremendous, she took my wife and I for a test drive, explained details about the car and made it really easy for us to buy. The finance department had all the paperwork ready and signing was quick and easy. Diana followed up the next day and has been available for questions about using the Audi app with the car. My overall experience was very positive.

Dan was very efficient, knowledgeable and transparent. I highly would recommend taking your Audi to Dan for all your service needs!

Exceptional performance

I'm interested in buying an E-Tron GT and visited this location to look over an RS GT in the showroom. I drove around the lot first, it is cluttered and cramped. It does not feel orderly. The showroom is mostly empty. 3 cars on the floor and I was the only customer out there. There appeared to be ample employees around however I hung around looking at the 3 cars for maybe 15 minutes before deciding to approach one of the salespeople to get a closer look. The salesperson was very nice. I asked a few questions about the car, the salesperson was not able to answer any questions, admitting "I don't really know a lot about cars." What? I was then told that Bellevue Audi tacked on an extra **$50,000** to the price of this car which by my calculation brings the final price to around $235,000 out the door. My experience here was utterly ridiculous. 2 stars instead of 1 because the salesperson was truly a nice person to talk to.

We are the 2nd owners of an Audi Q5 3.2. The car was purchased new and serviced only at Audi of Bellevue. We have kept with that tradition and could not be happier. The customer service is as outstanding as the mechanical service we receive. See ya soon Audi of Bellevue ⭐⭐⭐⭐⭐

This review is for Nick (Nicholas Taylor). Did not buy from here but he helped me test drive Q5 and review my options and gave his very honest opinions. Great sales person!

I came to Audi Bellevue today. 10/30t21 to get help with my key fob. I was referred to the retail parts dept and was greeted by a very pleasant young man named Tyle. I got the error messasge that "my fob was not recognized". He immediately confirmed my suspicion that the battery needed changeing. He got a new bsttery, instants it and l was out of there in 5 min! Thank you so much Tyler. You were supetb at what you do! Thank you n !

Bradley was awesome in the service department. Just bought my first Audi last weekend at a different dealership and came into Audi of Bellevue today for the 30k service since it’s much closer to my apartment. Bradley was kind and took the time to answer all of my questions before the service. Top notch associate, really appreciated it

Daniel Eskildsen was my service advisor. He is very professional, neat and clean. He kept me informed during the process of the service on my car, helped me with transportation. I can highly recommend him. Martha

2nd time buyer. I'm sold on the brand, the dealership, and sales associate Benson Quach. I am treated with respect, courtesy, and always patience in answering my questions promptly. This goes for the finance and service depts. as well. Instead of stress and anxiety, I am given space and time to make my decisions. Mr. Benson always comes through with the solutions, answers, and the right car to suit my list of must haves. Much appreciate the excellent customer service, always an enjoyable visit.

Days before my visit my Audi rep. (Tanbi) went over options and avenues of approach; models and trim levels. The day of we test drove 4 vehicles and landed on the car I later purchased. The second I said “I wish you had it in white because that’s my favorite car color,” she was reviewing inventory. This vehicle hadn’t been detailed for show yet but she brought it to me nonetheless (plastic protective covers and all) knowing I would appreciate every ounce of her effort… I did. Then she broke my heart slowly by announcing that my pre approved financing had funds delivery delay that was later verified. Thanks for lunch as well; I love Chipotle. If she didn’t know the answer she didn’t try to force or invent it. In the end it was the best experience I had with a car purchase. The drive back to central Washington was overwhelmingly comfortable. I hope all future Audi of Bellevue customers will have luck on their side when they call the general number and she answers. Sergeant, USA Proud Audi owner. Onward!!!

Just purchased a car from there a few days ago. My salesperson was Benson and he was very informative and very up front with everything. Nothing was hidden and it was a great buying experience. Everyone I dealt with was wonderful. I definitely recommend this dealership and will buy from there again in the future.

Thank you to the Service and Mechanic Team for going above and beyond to service my Audi Q7! I called in and the appointment schedule was booked until the end of the month... my car was virtually undrivable as the EPS system had been triggered... the incredible team talked me through the emergency drop off system and were very clear that it was based on work schedule availability...... BUT they did everything they could and I had my car back in less than 5 days!!!! INCREDIBLE service and concern that my car was essential to this soccer mom's schedule :)

Anastasiya was so great to work with as my sales person. She listened and understood exactly what I was looking for. She patiently let me test drive another car just so I could compare vehicles. I'm so pleased with my experience here and would highly recommend Audi Bellevue AND Anastasiya especially.

You guys did an awesome job .

Goes beyond customers expectations

Didn’t end up buying a car here but I would like to give a 5 star for the responsiveness with manner to Benson Quach.

Joe Mello was awesome, thanks Joe !!

Great experience and Daniel is great with customers!

Very professional, was able to get all the information I needed and the staff was very helpful

Every worker at Audi is kind and tries their best for their customer. Regardless on how much you know about cars, their explanations are always detailed and understanding.

I had a unique issue that required a part to be shipped from Europe. Bradley, my Service Representative, was communicative, cheerful, and very helpful. We communicated by phone and by text message, which I really found to be handy during the workday,. I had a loaner car for the duration of the repair, and the pick-up and return was very easy. My car came back to me in perfect condition. I am very pleased with the service department.

Took a minute to get done due to lender issues but they got me taken care of, Joe Mello the sales man was awesome through it all !!

Good services. 👍

Hassle Free and Great service. Nick Taylor was excellent and Highly recommend.

I have had some unpleasant experience dealing with Audi Bellevue recently. My lease is up in October and was considering either buying off my current car or getting a new Q5. The sales person continued to text me at random times starting in June if I wanted to go in to check out the new Q5 even after I told him that I will reach out later. He was very persistent with his text messages, so I thought he would be helpful when I really hard to sell the new model. However, when I was in the store to check out the new Q5, he only showed me the car that was sitting in the showroom without offering a test drive to actually show me the new features. I was not impressed with the new model at all and thought he wasn't even trying.. He simply provided the lease quote for the exactly same car (same color/same tier but a newer model) without even telling us what other colors are available in the store. When I asked him about the maintenance package/extended warranty that I could purchase for my current car, he simply told me that I can call the Audi customer number to get these information and he doesn't know much about it. He didn't even bother to look at the current packages I have. I thought it was such a waste of time going into the store as I didn't get any helpful information afterward, not for the new model nor my leased car. Side Note - he continued to text me almost every week after that visit and asked if I want to return the car or sign a new lease. I was very annoyed about it cuz there is a third option in my case that I am going to keep my car. When I was on the call with Audi Customer service, they told me I can also go into the store to buy off my car. I thought going in was an easier process, I decided to pay it off through Audit Bellevue. When I went in to the store, the Sales person told me that there is a $1,000 inspection fee I have to pay if I want to buy off this car through them.. It's a "required inspection" as they are selling the car back to me.. which I think it's ridiculous and no one has told me at any point that an inspection is required when I want to buy off my car from the store. I felt the required inspection is such a rip off as I don't need an inspection and it's not written anywhere in the lease contract about this "required inspection". This whole experience made me feel that the sales people at Audi Bellevue only care about selling. Once they don't think they can make any money out of you and you are not a potential customer, they stopped caring about the customer experience and they don't want to make any efforts to get your questions answered. I love my Q5 and I am happy with the servicing center at Audi Bellevue, but I wouldn't want to buy a new car from Audi Bellevue ever again.

My service advisor, Daniel, was great to work with!

super friendly staff

I have had our car with Bradley Lakson, I dropped off with out an appointment. I understood that we may not get response back for several days but to our surprise - car was done the very next day. Thank you Bradley for quick repair, we lucked out , it was minor update only. Excellent Service and communication . Tom

I brought my car to get my broken window fixed. Although, I had an appointment, I needed to wait 5h just to hear that they need to order the window. The internal communication in the company is a total mess and they can't figure out what's needed for their customers. Also, they wanted to keep my car overnight as inspection was taking ages, despite my appointment, and did not offer an alternate transportation. 2nd star is only for a few staff that were trying to be helpful.

Audi Bellevue prides themselves in taking care of their customers. The staff is friendly, willing to assist where possible. William, my service specialist took the time to address all elements within my Audi Care package.

I can’t complain about the work on my car and when I get it back there are no dirt hand prints anywhere. However, I think the reason I really like this dealership is because of my service advisor Dan R. Dan goes above an beyond to make me feel welcome. Actually it feels like l’m catching up with an old friend. He goes the extra mile. Two years ago, I went in cause my windshield was difficult see through at night and especially when it rained. That day, Dan wasn’t there and another advisor told me it was my wipers. I bought a brand new one and that still didn’t work. I went back on another day that Dan was there and he suggested that I let him clean it with a glass cleaner he has first before they do anything (just so you know I tried the glass cleaner, I tried vinegar at home and nothing worked). Walla!!! That took care of my issue. Then If there are specials running, he applies them without me even asking. If I call and ask for a call back Dan will call me right back. If he says he will research something and get back to me, he does that. Sometimes I call for random information and he is never short or rude to me. If Dan ever leaves, I will follow him. He is rare. Great customer service. Thanks Dan

This is the first AUDI I owned and when I had to take my car in for the 40K service, everyone was amazing. What I was impressed about was the video that I received from the Tech to show me everything that was completed with the Service. I am very happy with my car and Service. Thank you

Engine light on with a known issue that needs dealership software update, so went in to Audi Bellevue service. After the service, the engine light turned on again on the way home (with the same error code), called Audi Bellevue and was told that if come in again will be charged again for diagnosis. Went to a different Audi dealership instead, they found the software was not updated and fixed the issue, and recommended contacting Audi Bellevue for a refund. Contacted Audi Bellevue last week, still waiting for response from the service manager. update: the service manager and representative responded regarding the process and that the refund check is on the way. Overall they have been communicative and professional, and showed that they care. Will remove this post after receiving the mail.

My A4 is still under warrantee. They did all the work that needed doing, plus clean and vacuum my car. No charge for anything they did.

I had a great experience buying my 2019 SQ5 here. This is my go to spot for maintenance as well. Had my Audi there yesterday and the service Tech I worked with, William Ristvet was phenomenal and made the experience both easy as well as quick.

Service this time around was excellent from beginning to end, despite a slight invoice mis-step due to computer issue from when I booked the appointment. This dealership has provided the needed service since I purchased my used A4 in 2011. Always responsive to my needs and deliver their work on time. They provide regular updates on progress by text so there are no unwelcome surprises.

Excellent customer service in a timely manner.

Ricky was a really nice guy and definitely the best SA. I really recommend coming here for your service.

Ricky was a really nice guy and definitely the best SA. I really recommend coming here for your service.

Dan is great and identified a good savings opportunity for me with Audi care.

Dan Rubin is awesome! He always takes great care of us and our cars. Very happy

Took out my car for regular maintenance and was pleased with the level and detail of the service offered. The check-in/out process was quick, the Audi rep was very professional, and the total turnaround time was less than 24 hours. They also offered a courtesy ride back home, which was much appreciated.

We have had an excellent experience. Linda & Frank Sammamish

Have had nothing but excellent customer service at Audi Bellevue. We’ve purchased a car, had other purchases inspected and had all our Audi’s serviced here with great care. Night and day difference between “other” dealerships and service and overall quality of Audi Bellevue. Ive visited other Audi stores in Seattle and they do not compare. They remodeled last year and it’s such a nice drop off experience now. Daniel in service is top notch.

Very friendly, knowledgeable and helpful. My service advisor went above and beyond to help me out!

Awesome experience, very easy to work with. Even though I was from out of town, the sales person came in on her day off and got me the car I wanted. Thank you Natasha!

Great experience with service department

5th trip to the shop & uncommanded moon roof shade movement issue still not resolved. No fault codes shown, yet the car's shade occasionally moves on it's own. Quoted $104 to replace $3.50 bumper tail light bulb that takes less than 10 minutes to replace it. Purchased extended warranty from Audi at the time of car purchase, but shop has no visibility of that warranty & it's awkward. 52,000 miles & shop would not rotate the tires. Quoted about $5,500 for new set of tires and brakes . . . . Yikes! Nice they provide a loaner car & washed mine! ! ! ! !

Great experience here! Professional atmosphere, comfortable waiting area and my car was done ahead of schedule.

Quick, easy, and getting back to the Bar Barrier Audi set...first class service. They even took care of Uber to/from my home. Why I buy my cars from them, including any required post-sales support and service...

Overall I'm satisfied with the support I received from Audi Bellevue Dealership. The query response time was pretty fast.

Diana Bidna has helped us great deal in finalizing our Audi-Q5 car. She was honest and pretty resourceful in ensuring all our queries are answered. She followed-up herself and made the entire sale process streamlined. Nick Taylor helped us secure the car and provided an exclusive hand-over of the vehicle. As a team, both Diana and Nick made our first buy in US a truly enjoying experience! I highly recommend to go to Audi Bellevue and seek their help in finalizing your choice of car.

Overall this place has been a mix of good and bad experience. I'm sure this can be better if all the people are in sync. I have gone 2 times for the service to this place and have had issues in getting loaner car. The representative on the phone have no idea how long the service takes in the shop and don't offer the loaner. When you reach the shop the time estimates are higher and you are stranded for hours. However, the staff in the shop was helpful explaining the situation. It helps but doesn't solve the problem.

My wife and I loved working with Daniel Z. at Audi Bellevue. We wanted an Audi A4 Premium (used) and he was patient enough to find us the right car over 2 weeks. We are very grateful to Daniel for find us a car my wife was happy with. He gets extra points for not being pushy.

William helped me to get my service scheduled and get done in 3-4 hours. Earlier than expected. Love it and recommend the place

Audi Bellevue attempted to fix my Audi Q7. After 6+ months, my vehicle was returned (as "repaired"). The original problem immediately returned and new issues appeared due to incorrect reassembly. My car is now worse.

I was very pleased with the service I received. All the staff was very professional and courteous. Work was done on time, and my car was returned exceptionally clean which I wasn't expecting at all. Thank you!

Professional, courteous and friendly. Go the extra mile to accommodate. Great job.

William was super transparent and kept me in the loop on what was going on with my car, I appreciated his updates and will definitely return for more service when needed!

I just purchased a 2018 Audi Q7 from Joe. I couldn’t be more pleased with my purchasing experience. Joe was very personable and answered all my questions thoughtfully.

Seamless drop off and pick up. Great communication & service.

I recently had to take my car in for routine service and to repair damage from driving like a race car driver over a giant curb. My service advisor Ricky updated me regularly on the status of my car including additional charges for things that needed to be repaired. He also fixed a cosmetic issue on the side of my car that I had totally ignored for a year. I was allowed to keep my loaner for the days that I needed to as my work schedule did not allow me to get in right away to pick up my car. Overall a pleasant experience.

My radiator had a leak supposedly. They ordered my radiator part and the day it was getting installed the tech Jesse Ashdown was not careful when removing my radiator hose and broke it. They said I needed a new one and would not take responsibility for breaking it. I could barely afford the repairs with the initial diagnosis and quote let alone a part I didn’t break to begin with. I tried talking to everyone in power and no one wanted to hear me out. Janelle Keller was gaslighting me. She told me that since my car is 14 years old the part “disintegrated” in the Jesse’s hand when he went to remove it. From the picture provided by them you can see it’s a clean cut. I don’t understand how it’s so hard to take responsibility. It wasn’t broken when you did my diagnosis that is on you guys. Not a proper way to run your business.

Very patient and informative services. Satisfied.

Exceeded all expectations for my September 2021 Audi service.

The Audi tech broke a hose to my radiator and they won’t take responsibility for it. Janelle Keller the service director was gaslighting me. Proper protocol when your tech isn’t careful would be paying for the part. It was broken when you received my car it wasn’t quoted with my diagnosis so that should be on you guys!

Great service. On time and efficient. Bradley did a great job as the advisor.

Good system. My car was serviced quickly. I also received rides to and from work to the dealer🙂

Great Dealership- fast turnaround and walked me through what my car did/didn't need!

Daniel helped me with my car battery issues. He was very quick in responses and very helpful in getting it fixed asap.

Excellent dealership, highly recommended!

We worked with Daniel purchasing a used Q7. He was very patient in explaining the features of the car. He called as soon as lease return that matched our requirements was arrived and speed it through the certification process to get as out on the road. Daniel is professional and very knowledgable about all of Audi models and systems. We ran the can through the detail process on Daniel's weekend days. Arteom facilitated that and went above and beyond making sure the care was cleaned.

The worst customer service. I have booked my appointment 20 days in advance online while over the phone with one of their customer service executives for a quick oil change ... they said it would be done in 2 hours. I had planned my entire day accordingly. On the day of my appointment they said it would take the whole day or I could reschedule my appointment. Also, people are so cocky. Never coming back again.

Good service, free Lyft drop off/pick up, accurate estimates. The service is pricey for Audi vehicles.

I am a customer for 10 years and I am still a happy one! I recently visited Audi of Bellevue to service my A5 cabriolet! Alexis was extremely nice and helpful!

If they message you and say they could do appraisal on your car just ignore it it's a SCAM. They saw my ad on the internet and messaged me so I go there and without even looking at the car they make an offer which is half the market value.They are just trying to buy cars for cheap and make money. That’s why they message anything they see on the internet and hoping someone accepts the low offer thinking that it’s a decent offer since it’s Audi dealership. Also there was no need for me to go there if he was gonna make the offer without looking at the car.

Bought Certified Pre Owned Q5, Benson, the sales person was very helpful, answered all my questions. I think I got a great deal.

Service was completed as requested and service personnel were efficient and considerate.

I am a new Audi owner and recently visited Audi Bellevue for the 1st time. Daniel answered all my questions, and was able to resolve an issue when the trunk privacy cover that was ordered was the wrong one for my 2017 Audi. I am happy to be a customer of Audi Bellevue.

David Paris is STILL the best service advisor anyone could ever ask for! My car needed extended repairs and he got me a loaner and the work was done a week earlier than initially predicted. Top marks for the service department at Audi Bellevue! As I check out, the other advisors I observe seem very polite as well, but David has been my guy for 20 years (previously had a Volvo from the same dealership prior to Audi Bellevue switch). Thanks!

They changed my oil and fixed the clip on my visor. Everything was great, The service rep was very nice and helpful

No issues what so ever.

Bradley has helped me several times with challenging car issues! I can’t thank him enough for doing everything to make my life a lot easier by extending customer service unlike anywhere I’ve been :)

Great, time usually goes longer than expected but otherwise all the things were excellent.

Audi Bellevue they do not cut corners, always ready to help, on time and efficient. Thanks to service advisor David Slickman you are the man!

Thanks to Daniel E. for being so friendly, helpful, and quick with my service! I am a new Audi owner and the process was smooth. I made the mistake of scheduling service on the same day I was supposed to leave town but Daniel made sure to get it done as soon as possible so I could leave for my trip knowing my car was ready for a long drive.

Bradley in the service department has been the best! Thank you for taking such good care of me, and my car!

On impulse, I saw a beautiful used Mercedes SLC300 hardtop convertible that they had advertised. I talked to Melissa on the phone, she was lovely and answered all my questions. When i decided a couple hours later to come in (I live on the island of West Seattle), I didn't let her know as she had asked, so instead Benson helped me out. He is amazing. I fell in love with the car. I indicated to him and Randy how I wanted to do the deal, and they adjusted perfectly to my cadence. Day later, I go to pick it up - it is perfect. Everything is ready. And Benson is just a gem. He laughed that he was an Audi guy who didn't know as much about Mercedes, but I respectfully disagree. He had a quick answer for everything I asked him. And he was funny and genuine, and I can honestly say that was the best car sales experience I have ever had. I wholeheartedly recommend Benson and the co-workers I came into contact with. Wonderful experience and I LOVE my car!

Being in communication and authenticity are two important characteristics that I look for in any relationship, especially when it comes to the purchase and servicing of my car. I have always experienced these qualities with every representative of Audi Bellevue, from the great folks who attended to us at the former car wash, to the parts department and service advisors!! The Audi Brand is safe in these hands.

I took my 2019 Q5 in for a coolant leak and it took them 4 times in a month to fix it -- that is a lot of wasted energy, resources, and time for a coolant leak. I would give them a 1 star but their customer service was OK. The one exception to that was when they asked me "if I was messing with them" after the 4th time. Not sure if this was a true attempt at shifting responsibility on me due to their incompetence or if it was meant as a joke. Truth of the matter is that the only joke here is their service team's ability to fix a coolant leak.

Michael, service agent, was extremely professional and courteous, attentive to details.

Professional and efficient service. Transparent about costs

My husband and I just brought both our cars in for service. Why travel from our home in the San Juan’s to bellevue? Because the Service Department gives fantastic “Service”! From check-in (where our Service Rep Dan, has been working there for more than 20 years, and really knows his stuff & is so pleasant and competent), to evaluation to actual work performed to Parts department: All departments have long term employees who excel at delivering a completely top notch experience. And our cars run flawlessly since 2014! We will keep coming back. (& when Audi has longer range for its elex cars, a new one is in our plans!) thanks for the great job! Tom and janice huseby

Tow truck brought the car in Monday night. Obviously no scheduled appointment. Got an estimate for repair of the faulty sensor and two other suggested items Tuesday morning. Car was available for pickup around 3 pm. The service couldn’t have been better. Great job, Audi Service.

I had a first class experience in trading in my Q7 and purchasing my new SQ5. Tanbi Pak did an excellent job of handling every detail and answering all of my questions. It was a seamless transition into my new car. I am most grateful and very, very pleased with my new car. Always a great experience with Dan Rubin, as well. Excellent handling and service in every way.

Sold me a car with AC compressor not working and when the car was sold they told me everything was in great condition. Once I realized AC doesn’t work I made multiple calls and trips to get it fixed. I love my car now though once the issue was fixed. I just wish someone told me this before I bought the car. On the repair sheet, they literally said that they were aware of the issues with AC compressor but the car was sold like what .

This Audi deal is providing some unprofessional service. We did car service and get all tires replaced in here. In my first drive in the highway next day, I got a tire pressure alert after 10 minutes drive! We checked the tire pressure immediately, all tires get 30 tire pressure and our car expected a 39 tire pressure. With a expensive tire service, we get 4 brand new tire with low pressure tire installed. What a basic check of any tire service should provide. We did so many car service and tire replacement, not a single a time we get such similar experience. We could get a flat tire or car accident with 4 low pressure tire. Very unprofessional.

Everything went smoothly thanks to William Ristvet help. He is a wonderful service advisor

If these things are import to your buying experience Audi of Bellevue (AutoNation) is the place for you. 1. Car with peeling paint. 2. Sales people that hint they will only fix it if they caused the damage even though you notified them 7 hours after delivery. 3. 5-7 minutes of training on a very technical car at delivery. ( paired my phone) 4. Promise to fix the peeling ASAP ( appointment in 2 weeks) 5. Disrespect for the American Flag and USAA Insurance company I have pictures and text messages to support this list of experiences. Car Purchased: New 2021 Audi Q7 Premium Plus Trim level. It is a sellers market so unfortunately choices are limited and this dealership maybe the only option for some people. Dissatisfied Customer!

Natasha, Adam, and Fahad were amazing + a pleasure to work with. Both Natasha and Adam were very knowledgeable about the Q5, were able to help me find a trim that was a good fit, and answered all of my questions. I especially appreciate Natasha’s communication skills and transparency. On my initial visit, I was told that the vehicle I had wanted to purchase would not arrive/be on the lot for another 6-8 weeks, but not even an hour after leaving the dealership, she reached out to me to let me know that the vehicle would arrive in the next week — which to my surprise arrived as she said it would. On the day of purchase Natasha worked with me by calling regularly with updates in regards to the status of the vehicle for pick up — from inspection to detailing. Adam was great with assisting me personalize my Q5 settings. Fahad was spunky and fun to work with while completing paperwork. I highly recommend Audi Bellevue to friends and family — everyone!

Fast and efficient

I was in Audi a few days ago and Michael helped me. I was so lucky to get him. He was so helpful and knowledgeable. Michael made my experience so nice. I would give him a 10 if I could. I hope I always get him from now on.

Ricky was great - communicated all the way during my service and made sure I was taken care of throughout the process.

Experience at this location is always great.

I was very pleased with the service I received at Bellevue Audi Bellevue Audi today. I went in with a minor problem however the way it was handled was very professional and quickly. Thanks to the guys in the parts department especially the young man at the counter I did not get your name. Thank you for fixing my key fob so quickly.

It's been a pleasure working with Daniel in the last two years. He is very efficient, friendly, and communicative.

This was the best experience I ever had Buying a car this dealership was great my saleswoman Did great job She deserves a award for her customer service financing was great also overall experience A+. Thanks Bellevue Audi

I took my car in for 20000 mile service. My car was ready sooner than promised and they washed it which was great. The location is very easy to get to. John was my service advisor and he was friendly and very helpful. There were no loaner cars available for me but if I had wanted to wait another few days to take my car in there would have been. I wanted my service done before a road trip and was able to make arrangements for pick up/drop off so it was not a problem. I definitely will continue to take my vehicle for service to Audi Bellevue.

Bought an A4 from Tan and it was a great experience. One of the easiest buying processes I have done with buying cars. I would recommend Tan and this dealership to anyone.

Paul and the whole staff at Audi Bellevue were amazing.

Every time! An amazing experience with the best customer service! Thank you for always taking care of me and my Audi! Alexis you are a rockstar!

Great team. Great Service. Great cars. Great experience.

excellent service with Daniel and team.

PHENOMENAL CUSTOMER SERVICE! Joe, Muhsin and the whole team were wonderful to work with! I had my eye on an A7 for a while, and after last-minute finding myself in a position where I could finally break away and see it in person, Joe stayed VERY late after hours so that my husband and I could drive down from Anacortes. We bought the car that evening, and Joe and Muhsin were incredibly efficient and fantastic to work with. I'm so impressed with the entire team at Audi; they made the buying process incredibly smooth, and their follow-up and professionalism is surpassed by no other auto company I've worked with. I'm happy to be a part of the Audi family, but even moreso, I'm so happy to have purchased from Audi Bellevue! I'd recommend them to anyone and everyone looking to purchase a luxury vehicle.

Easy and quick! A great experience every time!

Best of the best service was provided. When my car had an issue, they sent a porter to get my car and leave me with a loaner. My car was fixed in a day.

Service advisor Mr. Harrell definitely exceeded my expectations. Last year I did not have the most welcoming/friendly experience when I took my vehicle for service. As some of you know Bellevue Audi gets overwhelmed with maintenance requests and dropping off your vehicle can be overwhelming! You could be waiting for a while until someone assist you. My last encounter with them, I had an Appt scheduled and my vehicle was not serviced and I was told I would need to reschedule. This was around 5:30pm towards the end of the day! If they knew they were overbooked or understaffed I wish they would have told me earlier in the day so I could have at least had my vehicle throughout the day. That was not the case this time around. Mr. Harrell was extremely friendly when I checked in, well composed, polite, not stressed, and actually asked if I had been helped. He made sure my vehicle was serviced the same day and in a timely manner! He definitely made me feel confident that my vehicle was in good hands and that Audi will be taking good care of it. Hands down they need to hire more knowledgeable people like him.

Came in with the flat and Matt and Daniel made sure my car was taking care of

Awesome experience, the agent helped me by offering me an extension of my guarantee that saved me money. Great customer service.

Daniel Eskildsen is an excellent customer representative. He keep in close contact and got me into and out of the dealership in the time period he had told me. The process was easy and I was fully apprised of my car's maintenance.

I always drive 30 minutes down to work with Daniel, even I have an another dealership nearby. I love his prompt service and frequent updates and honest recommendations!

Great buying experience with Rio!

Frederick was easy going and pleasant to work w/. He was able to support me last min, provide a loaner car thru impromptu service, and handle w/ exceptional service.

When doing my regular maintenance recommended by the manufacturer, the dealer told me that the brake pads need to be replaced immediately because they are very worn already. Before I always could get the brake wear sensor warned me when it's close to a replacement. But this time the sensor didn't. If I delayed this maintenance, it's not safe to use the worn brakes too long. I had all my maintenance and repairs done by Audi dealer. This visit cost a lot more than I expected for regular maintenance. What a surprise. Either the previous replacement didn't get the brake sensor right, or, if the sensor is working, the current replacement is not that urgent yet.

I invite you to join the Audi Bellevue family as the Team is personable, dedicated and always seek to create a client focused workability. I've found the Service Advisors to be knowledgeable and trustworthy.

Daunte Harrell did a good job of as service advisor

Daniel was a great help I enjoyed working with him in getting what needed for my car.

Daniel at Audi Bellevue always provides excellent service. He follows up and thoroughly explains the service they will be providing to my vehicle. I would highly recommend Daniel and the team at Audi Bellevue.

The service department is beyond incapable when it comes to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not functioning) the first two service visits they just didn't think there was an issue (even though it was very clear that something was going wrong on video, and I provided a very clear explanation of the problem via email). The service manager insisted that there was no problem and that "maybe I should try driving on different roads", "it's a very sensitive system", and "the systems in your car are completely different from those in other Audi cars". All just completely made up lies to get me to go away. Only on the third visit (for yet another problem) I requested to have their service foreman join me on a test drive. Within just a few minutes the foreman immediately agreed that there was an issue, and they took the car back in. After trying to fix it for a FULL MONTH, they just gave up. They returned the vehicle to me saying everything works successfully and ALSO saying "your car doesn't have the feature you say is not working". Which is again a lie, it's a 2021 e-tron Sportback Prestige, it's marketed as having "Adaptive Cruise Assist with Traffic Jam Assist". Both the service manager and one of the service advisors I worked with are just completely useless, incapable of independent thought, and will refuse to admit any mistake. They don't know anything about the assistance systems of their cars, clearly, and have demonstrated this multiple times. By now my car has been out of service with them for well over 40 days, and only one out of three reported problems is fixed. Audi Bellevue believes everything is fine. I seriously regret buying a vehicle at Audi Bellevue and getting it serviced here. It's been two months of constant nightmares. (Invoice #538082 for reference.)

The service department is beyond incapable when it comes to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not functioning) the first two service visits they just didn't think there was an issue (even though it was very clear that something was going wrong on video, and I provided a very clear explanation of the problem via email). The service manager insisted that there was no problem and that "maybe I should try driving on different roads", "it's a very sensitive system", and "the systems in your car are completely different from those in other Audi cars". All just completely made up lies to get me to go away. Only on the third visit (for yet another problem) I requested to have their service foreman join me on a test drive. Within just a few minutes the foreman immediately agreed that there was an issue, and they took the car back in. After trying to fix it for a FULL MONTH, they just gave up. They returned the vehicle to me saying everything works successfully and ALSO saying "your car doesn't have the feature you say is not working". Which is again a lie, it's a 2021 e-tron Sportback Prestige, it's marketed as having "Adaptive Cruise Assist with Traffic Jam Assist". Both the service manager and one of the service advisors I worked with are just completely useless, incapable of independent thought, and will refuse to admit any mistake. They don't know anything about the assistance systems of their cars, clearly, and have demonstrated this multiple times. By now my car has been out of service with them for well over 40 days, and only one out of three reported problems is fixed. Audi Bellevue believes everything is fine. I seriously regret buying a vehicle at Audi Bellevue and getting it serviced here. It's been two months of constant nightmares. (Invoice #538082 for reference.)

Great experience and great service as always? Highly recommend Audi Bellevue..

Just bought a new SQ5 with Rio, he's so awesome. He pays attention to detail and very responsive! Great service!

Great experience with John, took care of my needs and was professional through out the process.

Staff friendly, professional and fantastic customer service

The Q7 is a great car. We have 3 kids and this is one of the few vehicles that works with a family of 5. Also the driving experience is great, get the 3.0 it is with the upgrade. Audi of Bellevue provides for a great buying experience. No pressure, knowledgeable sales staff and a great waiting room with refreshments. I am an AUDI for life customer and won’t go elsewhere.

Ordering a custom Audi car during a pandemic was probably not a good idea but I did anyway. Now I?m pleased I did. Audi of Bellevue Washington provided a comfortable sales experience with my SQ8 order. Minimal fuss and the car come with everything I wanted and nothing I didn?t. I even changed colors after ordering right before production. No problem. Matt was easy to work with and did a great job. The car took 6 months but ,hey, what you expect during a pandemic with semiconductor shortage. Way to go Audi.

Pleasant experience working with Audi of Bellevue. Will definitely refer family and friends to have their vehicles serviced here.

Efficient and outstanding service. Communication perfect.

This was not a good experience? Since it would take about 2.5 hours for having my Audi car serviced, I had to use a loaner car from the dealership to the work place. When I returned the car to the dealership and noted my driving distance was less than 30 miles totally, but they charged me at $12 for this loaner car without any notice! Unbelievable!!!

Knowledgeable, friendly, helpful..and great communications

Best customer service and communication! I purchased my car from Bellevue Audi and have been servicing it there since 2014.

Audi of Bellevue provides outstanding service in a safe, clean environment. I was able to get my service schedule for a time that worked with my busy schedule. This is we've purchased our Audi and where we get it service.

Dan Rubin was very supportive with getting my service scheduled quickly and answered all my questions about my car. Thank you Dan!

Great purchase experience and overall customer service

I had a wonderful experience. The staff treated me well and my vehicle was serviced promptly. They even called promptly after I left my credit card at the service desk.

We bought the car CPO from this dealer, and have purchased a maintenance contract. All service has been fast, efficient and cost effective.

We found a listing for a 2014 A4 online and it looked great. It is great. The car appears in nearly new condition and everything works great so far. The salesman (Benson) was knowledgeable and helpful and walked us through the early part of the process. We made an agreement on the purchase then we waited for finance. And waited. And waited. I'm used to financing paperwork taking time, but we were almost the only people in the dealership late on a Saturday, and we waited for an hour and a half before we finally went into the finance office to complete the paperwork. The purchase went well and was easy to process, the finance rep was nice and helpful as well. It was just the wait to get there that almost had us walking out of the store. Regardless, I would go there again to purchase another vehicle, but I would probably bring dinner with me next time.

Good service , the car is clean and good performance

They do extra to ensure you are taken care of and are pleasant to work with.

I was very pleased with my buying experience. Great people to deal with.

Both Tan and Lucas were very good. They helped us to make a decision to buy Q5.

Great team of professionals working there. My car service was quick, and the service manager was easily accessible.

Great service and friendly staff. Always available with an opening to get my car serviced.

Quick and easy....Also, proactively shared upcoming services that will be required..

Great experience and informative about repairs as usual.

Will provided excellent and straightforward customer service. My only hesitation in recommending Bellevue is my 2016 Q5 had been in 2 times prior, once to review squeaking brakes and another for routine service. Brake pads and rotors were replaced on this 3rd visit. Night and day difference, not sure why the hesitancy during the prior two visits other than the cost.

Dan Rubin and the rest of the Audi Bellevue Family was great! Always a stress free experience. Kudos to Dan for sure!

We were lucky enough to work with two outstanding sales people Natasha Solomon & Lucas Soltman who performed outstanding service and helped us find the exact car we wanted out of state. They both deserve high kudos for their professionalism, customer service, follow up to our questions, and delivery of the car we desired.

Had a great experience purchasing from Audi Bellevue. Great customer service. The journey from finalizing the vehicle and purchasing was very fast, straight forward and smooth. Appreciate this.

It was a good experience. This dealership has improved the customer service greatly.

Great place to do business!

The purchase experience at Audi Bellevue was great. Rio and Rachid are both very knowledgeable and helpful. They made the buying experience fun and we will go again for our next purchase.

Great dealership, they are always very fast, professional and accommodating. I highly recommend!

Proffesional service, all done as expected. I would recommend .

It was a busy morning when I brought my car in for servicing. Alexis came out to great me right away. My keys had fallen in between the seat and she helped look for them patiently. Finally they were discovered. Even though there were many cars there, she just took her time and they were found. Great customer care for sure.

Found a pre owned car that I wanted to test drive and look at. Made an appointment 4-7 days in advance. When I arrived on a Saturday, working during the week and hard to go in. When I arrived I asked to see the car and was told that someone else was taking it out for a test drive and that if they decided to purchase they would have first dibs. I was confused because I made an appointment and was not told this. So I sat around for 20 mins waiting to see if the other person would buy it. Was finally able to test drive it and based my experience on the seattle Audi dealership. My friend had to move money to send a wire to purchase a pre owned car, they had no problem with that. But at Bellevue, they have a no hold policy for pre owned cars, even if you have the intent to buy it, they won?t hold it even for an hour. I was lucky enough to have checks for an account that had money in it but had to run home to get it. I was told that if someone decided to buy the car within that time I was out of luck. I was extremely upset at this policy because of the service that I had experienced before, you are treated as a number and a sale vs actual customer service at the seattle location. They would sit down and go over the every detail with you, at Bellevue they try to rush you in and out and always concentrating on multiple customers.

Worked with Natasha S and Paul C and both were terrific. Love the new Audi and the after purchase follow up. Only downside was long wait for finance person to finish the transaction, but would definitely go back to see Natasha and Paul for my next car.

Audi Bellevue is a first rate dealership. Beautiful facilities, quality sales personnel, and wanting to make a good deal. Arrived to see what's new and left with a new SQ5. Thank you guys.

Salesperson was great, finance and warranty dept. atrocious. The two people who did the paperwork stopped so low to get us to buy an extended warranty on a new car that they almost had us convinced not to buy the car because they are the most expensive to fix and are not reliable. I have never heard of people trying to convince you that the car you are buying is a piece of s#>t. How about next time try the tactic ? it?s mechanical and you just never know, we have a great product but we can?t guarantee every one of them that comes down the line is going to be perfect. I will never go back, not even for service!!!

Very happy with the attentive and professional service I received and big thanks to my rep Duante

Service agent Ricky Ancheta is professional. He listened to our concern and answered all our questions.

Great customer service!!!

Thank you so much Audi Bellevue team! I am writing to express my appreciation for the excellent customer service which we had received from your company. The staff was warm and accommodating, and they were very helpful. We want to thank Michael for taking the time and helping us decide, and for introducing us to Rio who is full of knowledge, dedication and for going above and beyond while selling us our car last week. We are so happy with our choice!

I had my Q5 regular service, Crossbar installation and wiper blade change done here. The service was super, on time and very professional. I had BMW and Acura before, this is my first time going to Audi service and I loved it!!!!

Dan was the service rep that took care of my 2018 Audi. He explained in detail the service to be performed. He called me to inform me of the Completion He explained everything when I arrived. As a retired service advisor (35 years ago) I can appreciate a guy like Dan Thank you Dan Dave michalski

Great ! Always so helpful and nice there. They get the job done.

Daniel helped me with the replacement of my tires, was accommodating with my schedule and getting this done in a timely manner. He allowed me to make the decision without any pressure. This was a particularly outstanding service provided by him, even as this was a last minute appointment made by me.

A professional and uneventful experience...which is what you hope for when getting a vehicle serviced.

Service was quick and of quality work. Staff was knowledgeable and helpful and made getting my tires replaced a pleasant experience.

Purchased a virtually new SQ5 Josh was helpful Deal was sharp

Alex and Rio were amazing in helping me find the right car!

Prompt and friendly service

Great customer service. Michael was incredibly responsive, friendly, and problem-solving oriented.

Dan and Canyon did a great job servicing my R8. It?s always a pleasure dealing with this location.

Good service and efficiency.

Overall it's a nice experience. Did not felt pressurized for purchase. Worked with Natasha and Lucas team. They did spent time answering all my questions about new Q5 (helped me to choose the beat variant) and no rush/ time limits for test driving. Even though dealership was so busy on weekend, Natasha allocated sufficient time with us, doing a quick walk through about features and giving sufficient time for test drive. End up purchasing new 2021 Q5 and I got the best deal. Thanks Natasha/Lucas.

Me and my wife were planning to switch to an SUV from Sedan and Auto nation made it possible quite easily. Diana Bidna (Sales advisor) was very helpful through out the process. She listened to all our requirements and found the perfect car for us. She followed up the right model from port and made sure it was available to us as soon as it was released from inventory. Special mention to Lucas Soltman (Sales manager) for ironing out things at their side. The whole process was hassle free and we are really happy with their service.

Awesome service and great staff. I had my first service at the dealer and everything was great

Check I process was quick, had to wait for the courtesy car. The repair was completed in 2 days. The service professional informed me there was prepaid maintenance available and went ahead and completed that as well.

Great and friendly service!!! Nice and clean lounge too.

Absolutely horrible dealership. Their service department seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a brand new car. The car has had a really strange, very loud clicking sound coming from the front seats. It sounds like there is some metal rubbing against some other metal. It also pokes you in the back when breaking. First time I took the car in in January, they said that it's up to spec and they verified on another car that there is the same behavior. I then went online asking other people about this, and everyone said they never heard this from their seats, ever. I then took the car in again this month. They kept the car for 3 weeks, then said it was fixed. I drove for a few miles after picking up the car and noticed it wasn't fixed. in fact, the driver's seat is now worse than it was before. I complained, then got routed to the service manager who condescendigly told me they did a bunch of repairs, they installed felt tape everywhere, and that it was verified to be okay and that it takes “extreme” effort to make it click now. She also said I could go to a different dealer if I wanted to. I then decided to open the seats myself. What I found is that they obviously did nothing. There was not even a single trace of felt tape anywhere or anything that would help the noise at all. the car was there for 3 weeks. Absolutely horrific and infuriating. I'd rather sell the car than ever go back to this dealer for anything again.

Thank you for making buying cars for our daughters fun! Everyone was kind and knowledgeable.

Communication on repairs was excellent, timing to complete work was very good. But 2 items need attention. First, when I booked appointment was told customer waiting are was closed due to Covid and i had to take a loaner car. But upon arrival at facile saw multiples customers waiting for their vehicles in the waiting area and even with free coffee being provided. Second, check-in are has multiple doors access and is chaotic when many customers are waiting at same time as not clear who arrived in which order.

Alexis Mootz was very friendly and informative. She answered any questions I had . Alexis provided a seamless check in and pick up of loaner vehicle.

Thank you to Bellevue Audi and specifically Natasha for making my car purchase a straightforward and quick experience. Their staff is very knowledgeable and puts the customer first.

Daniel was very helpful

Expert help and knowledge about what the car needed at this servicing. The car was ready To pick up when it was scheduled to be. James Harrell did an excellent job

Outstanding! Courteous, sincere, honest, and friendly staff was a pleasure.

This is my 7th time bringing my Q5 for the maintenance with Bellevue Audi team. Everyone is always polite, personable, the service is timely.

Alexis did a fine job dealing with the motor mount repair issue on my 2013 S7. Very thorough in assessing the status of the rest of the car?s current and future needs.

Every thing was done well and was on time. Any questions I had were answered. Mr. Harrell did an excellent job and I am pleased with him.

Had a great experience with Audi of Bellevue. Specifically, Tanbi and her boss Lucas were easy, honest and upfront in their dealings. I very much appreciated this. Easy car buying (leasing) process.

Friendly staff, clean beautiful showroom, amazing vehicles.

Dan went above and beyond to make sure I had a great customer experience. I had made an appointment for an oil change which was way over due. He brought to my attention that the 30k service should be done and noted that we had Audi care. Since I had made the appointment online with short notice, I was not able to setup a loaner; he proactively accommodated a loaner given the addition time required for the 30k service. He was very thorough and efficient in his communications.

Working with Audi of Bellevue was an unexpectedly great experience. The last time I bought a car was 11 years ago and I really dreaded having to do it again. Being able to find a car on-line and then go in to the dealership ready to look at something specific was refreshing. The people at the dealership with friendly, without being pushy and made the process seamless. Not having to haggle over the price and having my financing pre-approved an ready to go was very helpful. I am very pleased with the overall experience.

Great communication - trustworthy. Provided rental car and was easy and fast

extremely professional and customer service friendly. My experience purchasing a vehicle was the Absolute Best ever!!

Service was on time, and they cleaned my car. Awesome job guys!

The service team have all been friendly, attentive and knowledgeable. My only criticism is the phone system ? one of the worst I?ve ever encountered. It?s difficult to get to the right department. Add to that, the staffing level in the service department never seems sufficient.

Purchased a CPO RS5 from Audi Bellevue. Staff is very accommodating and made the transaction simple and easy.

I recently have my breaks done at Audi Bellevue and the service was great! We went on on a Saturday and we are from out of town. They told me my car was going to be done on Monday which was fine because I had a loaner but they ended up getting it done at 3:30 that day so I didn?t have to drive back on Monday! John was great!

With the exception of rental car arrangement, all was good.

Will has been great the last 2 times I?ve been there.

Each time I come here I get great service.

Good work. Ricky was very nice to work with. He was competent, efficient and pleasant.

I have owned 4 cars that thus dealership has serviced over the last 20 years. the people there are top notch.

Summary: My 2018 Q7 started to show loud whining noise from engine during acceleration and Audi of Bellevue refuse to perform warranty repair even they clearly heard the noise and stated that's "Normal Supercharger Sound" ,"All Audi supercharged car sounded the same", even I never had the sound in the past two years. Details: I have a 2018 Audi Q7 which was purchased two years ago and now has less than 30k miles. I started to hear a loud whining noise from engine during acceleration and decided to drop off the vehicle for warranty repair. the noise is so obvious that there is no way to be normal for any kind of car .I've been driving this car for the past two years and it never occurred until two weeks ago. I took a video clip that shows the noise and showed the video to the service advisor because I'd like to minimize contact due to COVID19 for the safety of my family and dealer staff. the service advisor stated that the technician will verify the noise based on the video and get back to me. The next day , I received a phone call from them saying they've verified that the noise from the engine is normal. they had two people listening to the car and had the same conclusion that the noise is normal for any super charged car. They stated that they compared with another "known good" car they have and they sounded the same. if I don't agree, I'd need to drive the car with the tech to show them the noise. I stated that due to COVID19 I'd like to minimize contact and I'd like them to try that again and watch my video . I called them later in the day and they said they had another person looking into this and the had the same conclusion that the sound is normal . They will release the car unless I can show them that issue and they need to be able to verify. I had no choice so I went to the dealer and talked with the manager of the service department, she told me exactly the same thing that the sound is normal and they compared with another car and asked me to go to another dealer if I still believe there is a problem. I showed her the video and apparently she heard the sound since I asked her did you hear it and she agreed, but she insisted that she believes the conclusion from the tech. I requested to test drive with the technician , they send the tech to ride with me and during the ride , the noise showed up immediately and the tech stated that that's " normal super charger sound" , " he compared with another car and they sounded the same" . I asked him if we can try the other car , he said " oh, the car is from another customer and it's gone" , I told him I've been driving this car for two years and it wasn't like this until two weeks ago, he said " I didn't drive your car for the past two years so I don't know" , and "I've driven two super charged cars and they all sounded the same. We went back to the dealer and the manager stated that I can go to another dealer like Tacoma and Seattle if I still think there is an issue. I am very disappointed , for such an obvious issue , I don't understand why Autonation Audi of Bellevue would refuse to perform the warranty repair and made multiple false statement to dispute, and risk the safety of the customer and dealer staff during COVID to force us to maintain close contact in the same car when I tried so hard to avoid so. A car , sounded like this , is not normal , however , Audi of Bellevue Service department is trying to make a point that this is how normally an Audi would sound , other cars they have have the same engine noise , their staff's two cars also had the same sound which is "Normal" . Is this what we would expect from an Audi ? in either ways , service quality , or product quality ? To proof my point , here are my video clips: https://www.youtube.com/watch?v=QY1jh4aaR9M https://www.youtube.com/watch?v=B0WHoLmuu3s and also, here is a video for a same model of vehicle from Youtube (not mine), for comparison: https://www.youtube.com/watch?v=fJWtmbIH1ek

Had a charging problem with my brand new e- tron . Alexis Mootz part of the service team could not have been more helpful - checking charger - and immediately organizing for a replacement vehicle and service the next day. Communication excellent and teamwork so evident ! Keep up the great work !!

William is my service provider and he always greets me & remembers my name. I appreciate that they are honest, remember everything about my car, and most importantly will make something right if it's not (hasn't happened yet, but I know they will!). I know I can trust everyone here to keep my car in tip top shape!

Best experience at a dealership ever! Rio was awesome. He made us feel so welcome and at ease!!

The Start/Stop function still doesn't work on my vehicle. The comment was maybe my car was warmed up properly but the loaner car start/stop functionality worked just fine with my driving distance and style.

Thank you, Daniel Rubin for the great service; i appreciate it

Courteous, knowledgeable and efficient- have all been my experience over 15 years.

Awesome. I would definitely recommend this place to my friends

Had a wonderful experience with Benson. He was honest about what features are worth it and what I could do without. In addition, he mainly communicated with me, as I was buying the car, instead of only speaking to my husband and pretending I am invisible as other representatives had done. Highly recommend!

The service department was great! John did a wonderful job for me!

First rate. Team is knowledgeable and very helpful. Team inspected undercarriage for possible road damage from road debris. They provided me with video of area inspected.

The service team of Audi Bellevue is very helpful and great to work with. Thank you!

I love taking my car to Audi Bellevue. Everyone there is so kind and polite. As a woman it is common place to experience people talking down to me about my car. But here, things are explained plainly, and I’m informed of problems and options. I don’t feel the need to bring my husband with me — and that speaks volumes. I was impressed with how quickly the service center could get me an appointment when I had a warning light come on, and was given a rental car. I was given a phone call and text message when my car was ready for pick up. The text was able to receive responses which worked better for me than a phone call because in my job I don’t usually have time to call back. Audi Bellevue makes it easy to upkeep a gorgeous car.

Natascha Solomon was a pleasure to work with on purchasing my s5. the entire Audi of Bellevue crew made the purchasing a car enjoyable with no hassle, I highly recommend going to Audi of Bellevue to see what they can do for you!

Work performed competently and exceeded expectation.

Paul made the buying process very easy. I stopped by to see a car I saw online and he brought it right up and gave me a full tour. I appreciate that I was able to take my time in making a decision without any pressure.

Quick and simple.

Daniel Rubin my customer service rep was very professional and courteous. They make getting your car serviced a painless experience with no hidden agendas or other nasty car dealer games.

The service advisor staff are knowledgeable and friendly. They treat you like family. Highly recommended.

Has some warranty work done. Brakes and tires too. Felt he went above and beyond finding me the best tires and gave me a great price.

Very bad service from sales and financial manager

Don't go here they have slimy sales people. I worked with Nick and he called my credit union to find out what I had been pre-approved for. Then he jacked up the price of the car so he could get every single dollar.

Very pleasant experience. It was only a software update. Wonder why Audi can't download updates without dealer involvement just like Tesla!!

This was a short visit as I dropped off my car to have repairs made due to a recall. Every step was easy from making the appointment to checking in. I received a call when the work was completed and collecting the car was quick and efficient- no waiting time. I don?t think I spent more than 5 mins at the Audi service center!

Great work and timely communications. Was kept well updated and care was returned cleaner than when I dropped it off. I will be sure to use them again.

Ryan was there to answer all our questions and needs from the test drive to final paperwork and delivery! Our experience at Audi Bellevue was a very positive experience. Thank you, Wade and Nancy

Great service when buying the car and great outreach and follow up

Dan Rubin is always excellent to work with, superior communications, great suggestions and very good explanations.

Service provided was excellent by Dave Paris. Repairs were completed in a timely fashion.

Always great experience with Audi service. Easy to make the appointment, always a loaner car provided, very professional personnel, everything is explained and followed up, and taken care of. When I made the appointment with Michael, he explained everything that needs to be done and why, he was waiting for me , calling by my name, being prepared for my car, paperwork done fast and in 10 min I was out of there with the loaner car! I highly recommend the service at Audi Brllevue.

Repeated routine service & sales fails. -The dealer failed at correctly recording my service intervals correctly, so they tried to convince me the car wasn't due for service. When they admitted their fault, the service representative laughed that he had made the mistake a year prior. Don't count on them to tell you when your car is due for service! -Don't expect the dealer to cover much if any warranty claims. They make it painful. -Don't expect much more than a rinse if they offer to wash your car. For a luxury brand, it's almost comical the service this dealer thinks it's providing. Everything is done with half effort to check an Autonation box. -The dealer went out of its way to charge me $3.60 for gas in the loaner when I had driven it less than 3 miles (I work close to the dealer). Customer service isn't this dealers priority. My wife and I are in the market for a luxury SUV and we're steering clear of Audi Bellevue and Audi in general because of these guys. Their sales staff reached out to me for a potential upgrade and trade-in of our current car. I responded both times they reached out and they failed to get back to me on a potential trade-in or upgrade. We'll be looking into BMW and Mercedes SUVs. If you stick with the Audi brand, do yourself a favor and get your purchase and service done at Seattle Audi. Their service is much more consumer friendly and easy to deal with.

Sales associate Joe Mello made the buying experience easy and pleasurable. I love the car I bought even more for that reason and will go to Joe for all my future automobile purchases.

Alexis was very helpful. Although the service department was not able to find the cause of my engine light issue, overall service was superior to University Audi, and closer!

Recently traded in two vehicles and purchased a newer used Audi Q5. Salesman was pleasant to work with however it became an all day event and didn?t get out until it was dark. The next morning I walked out to the car and noticed that the left rear bumper had been scraped in an accident. I called the salesman and after some convincing on my part they fixed it.

Service agent was great but the process of getting a pre-arranged loaner was terrible. It took 45 min! Terrible service from the ?loaner department?!

At a high level. Audi of Bellevue is refusing to honor the warranty on my car. The dealer refuses to repair my car even though the service manager and foreman detected the problem and the first time i reported the problem was at the time the car was under warranty by the dealer. So far, I've taken the car 4 times to the dealer to report the same problem and every time, they claim it's ok. A couple of weeks ago, I took it again. This time I took the foreman for a test drive, he detected the problem--slippage in transmission when the car comes to a stop. Within 1 minute of the service GM driving the car, he detected the problem. Yet they claimed it "rarely" happens! they even sent an email to Audi claiming that it rarely occurs and could barely be felt. when I asked them whether they would fix transmission if I paid for it. The answer was a clear "yes". At times, the slip is strong enough that I've become worried for my own safety, should it happen on wet or slippery roads. I informed the dealer of the risk, yet they simply ignored it.

At a high level. Audi of Bellevue is refusing to honor the warranty on my car. The dealer refuses to repair my car even though the service manager and foreman detected the problem and the first time i reported the problem was at the time the car was under warranty by the dealer. So far, I've taken the car 4 times to the dealer to report the same problem and every time, they claim it's ok. When I took the foreman for a test drive, he detected the problem, which is a slippage in the transmission as the car comes to a complete stop. Within 1 minute of the service GM driving the car, he detected the slippage too. Yet they claimed it "rarely" happens! they even sent an email to Audi claiming that it rarely occurs and could barely be felt. when I asked them whether they would fix it if I paid for it. The answer was a clear "yes". At times, the slip is strong enough that I've become worried for my own safety, should it happen on wet or slippery roads. I informed the dealer of the risk and they simply ignored it.

Just purchased my new 2021 Q3! Josh was great to work with and made the process so painless and easy! I highly recommend Audi Bellevue! Hassle free and courteous.

Melissa Nguyen was genuinely friendly and prompt in her follow through to get me into the car I wanted. Five stars for the entire experience.

Good service but no rental cars available. I felt like other customers were negotiating the price of their services. One reason I bought and Audi/ take it their for repairs is I expect to be treated fairly. I do not want to have to haggle over repair costs. If your company is charging too much or allowing people to bargain prices, you are not the quality I thought you were. It makes me want to trade in my car and get a different brand.

Several of the problems that I brought my Audi in for were not fixed, even after having the car in the shop for a week and I was told everything was taken care of when I took it home. Had to bring it back and now it will be in for another week to try to diagnose the problem! Anytime the repair shop has to deal with Germany things become very very slow to get repaired and then they are rarely repaired to the customer's satisfaction.

Great, fast service. Super professional but nice and warm as well. The team was amazing. I absoluttely love the Lyft option.

I had service done on my Audi Q5 and Michael H. was assisting me with the whole process and he was great. The communication was great, I was constantly updated on the process and he made everything go very smooth and fast. He also made it possible for me to pick up my car and drop off the loaner at the later hour, which I very much appreciated! When I came to pick up my car Daniel was very kind and professional and helped with the process of returning the loaner and pick up of my car. Everyone that I came in contact with at this location was kind and professional. And I appreciate everything that they?ve done for me.

Buying process was fast and easy. The guy named Paul really took care of us. Paul was very informative and did give us an answer to our questions. Excellent costumer service. Definitely be going back to this dealership for shopping my very next dream car! Highly recommended

Since moving to the area in 2016 this is the second vehicle that I acquired from Bellevue Audi. This time I worked with Benson and he was the best. Very professional, timely and got me into the vehicle that I wanted. I highly recommend working with him if you’re in the market for an Audi.

Good service and useful suggestion！

Great customer service. Friendly staff.

I had a 45.000 mile service. Everything went well.

Quality service. Friendly people

John K in Service was excellent to work with! His communication was thorough, and he had my service issue fixed in the time frame he quoted me! Will definitely return here should I need further service!

I was looking forward to my service at Audi in Bellevue, because every service prior to this one had always been exceptional. However, this time it was disappointment after disappointment. I live in Yakima, WA. So, when I have to come to this side of the mountains it requires extra planning. Factor in weather, and being a new mother I?m sure you can guess what happened. When scheduling the service, I had spoken to a woman who went above and beyond making me believe that when I would arrive customer service would follow. Boy was I wrong! The check-in was fine. I had to stay the night for my service so I had brought some luggage. However, no one asked me if I needed any help. I did it myself while holding my baby. Luckily there was a woman who helped me get my car seat out. The day after I went to go pick up my car it was busy. I understand businesses get busy, but it took three people before me to even ask if I?d been helped. One person even got helped twice before I was asked. Before leaving I was asked to GIVE 5 stars. I again had to move my own luggage. The only reason I am giving 2 stars is because of the two women who made me feel welcome with my child. I most definitely will be thinking twice before coming back to this Audi for future services. This is unfortunate because I love my car, but will probably be looking at getting a different vehicle.

Very torn over decision to spend $5K in repairs for a car that?s $2K per Kelly blue book. Wished the Service team and the Sales team were aligned. Could have spent the money on a down payment for a newer model. That said, still love my old car.

All worked out great. Loaner vehicle was new and car was ready on time.

I made an appointment at Bellevue Audi over the phone. This gal- Alex! She was amazing... Great personality understood my problem listened made me laugh accommodated my every need! Then, the Dan’s helped me again. These guys always have solutions that help, and their service commitment is high.

Had received a Good service and would go back again.

we had our wiring harness, for the backup camera, replaced in Oct. It quit working again and we were told it was bent. We clearly didn't do anything to bend it and thought it had to be when the tech was in there working, The service advisor was very helpful and he did give a small discount on the labor. Just frustrated as we paid over $1000 in Oct and now another $270

Quick, honest, efficient. Very happy with our purchase!

Audi Bellevue was a very easy dealership to work with

Best place to buy your car! Everyone is so helpful!

They take good care of you! Found the car I wanted and everything went very smoothly . My second Audi and Service Department is one reason I went back.

Had our vehicle serviced at Audi Bellevue. They were friendly and professional. Due to Covid restrictions, no waiting area, they had a car service take me to wherever I wanted to go, and pick me up with no problems.

Danielle Eskildsen was my service advisor and kept me posted of any delays as well as the service progress which gave me confidence that my car was being serviced with great care by Bellevue Audi.

Every time I’ve ever interacted with the service department at Audi Bellevue I’ve been impressed with the quality of their work and the thoughtfulness of their customer service.

Lindsey Page was great and is an asset to Audi of Bellevue

For the exception of the salesperson, who was very intuitive and helpful, the entire process from start to finish was simply a disaster. My sales representative is the only reason they will get 2 stars from me, otherwise, I would have given them 1. All of this hinged on the financial department that handled my leasing experience. What should have been a smooth 2 hour process ended up going over 6 days of back-and-forth problems with the lease. The individual handling it decided to write the lease in his favor and when called out, the initial response was to make this about me. After pushback and threats, the GM of this dealership extended two options: I could unwind the deal or rewrite it. I decided to have them rewrite it, to which more problems ensued. Rather than extend a hand to help and make this convenient for me, they decided I should have to go out out of my way again to drive there and fix it. I have additional details regarding the conversations that ensued, along with voicemails left that frankly upsets me and questions their entire business and how they handle their prospective customers. I will not recommend this place nor will I release with them as a result of this experience.

I would give Audi Bellevue 5-stars for the recent service of my A5 Sportback. I made my appointment on line. They were ready for me at the appointed time. Treated me professionally and were COVID safe. All good.

This location has awesome customer service and amazing employees.

I really enjoy working with Alexis. She was gone for a while but I am really happy she’s back! We have a 2013 and it doesn’t get many miles a year. Alexis is always sure to prescribe exactly what I need to keep it going. Thank you Alexis!

Shopped for a new car, representative was courteous and helpful. with no push i felt comfortable during the whole buying process.

I recently purchased a new car at Audi Bellevue and had an exceptional experience with both Diana Bidna and Roland De Motta. They were both professional and accommodating throughout the entire buying process.

Excellent customer service. William was fantastic throughout the entire service experience. Always appreciate the high-quality professionalism.

Had my car in for maintenance and engine service recently. David was great and kept me informed on progress. Bought my car here and am happy with service since 2013.

I went in on Saturday to buy a car, as soon as I walked through the doors Joe came up and was very helpful right off the bat. I told him what car I was interested in and he found it and brought it out so I could test drive it. The buying process was smooth and fast, everyone that worked there was super friendly. I had to wait for a little bit to finalize some paper work, I didn?t mind considering they were really busy but they were always checking up to make sure I was okay. Overall, I would definitely recommend Audi of Bellevue to my family and friends. Thanks guy for being so helpful!

Receptionist that took my call when I made my appointment wasn?t very nice, seemed disorganized, and/or preoccupied. I felt like I was conducting business, scheduling my own service appointment.

Risa from sales and Muhsin from finance were great!! It’s been 8 days and this is the first time I have had ZERO buyers remorse after buying a car. Great value on the car, the warranty, and the service agreement!! Definitely recommend Audi of Bellevue to my friends and family.

Risa from sales and Muhsin from finance were great!! It?s been 8 days and this is the first time I have had ZERO buyers remorse after buying a car. Great value on the car, the warranty, and the service agreement!! Definitely recommend Audi of Bellevue to my friends and family.

I have been a BMW owner for over a decade. I am not impressed by the service experience. First thing I was told was that Audi Bellevue, part of Autonation network can?t see the old service records because the pre-owned Audi was not bought there. BS, I was able to create an account on Audi website and pull the record in less than a minute. BMW dealership pulls record from my key fob all the time. Perhaps, the service advisor didn?t want to spend effort in extra steps. Second he tried to sell me a $1000 service on a $10K car. Audi Bellevue is closer to my house so I went ther. Next time I am driving to Seattle!

Friendly, fair service. I really liked my Service Advisor John. Very knowledgeable, kept me appraised of vehicle situation plus a good price for service.

Great service yesterday. Dave Paris is very conscientious and always does a good job!

My wife's Audi had a recall and the dealership was actually able to accommodate us the same day we called. They offered a lift to nearby mall since the repairs were likely to take about 1.5 hrs. I chose to walk around the neighborhood to get some exercise and the car was ready as promised. They even washed the car. Very happy with the service!

Sales people and staff were very knowledgeable and helpful in selecting the vehicle with options that would fill our needs. Pochelo was our salesperson and went beyond expectations to make sure we were satisfied throughout the entire process. Very helpful with follow-up.

Service rates are very high

Prompt, efficient, professional, convenient, educational - totally customer-focused.

Salesperson very knowledgeable and pleasant. Buying process was painfully long.

Incredible car buying experience. Was looking high and low for a high quality, used Toyota Prius and found what I was looking for at Audi Bellevue, WA. A trade-in that was in immaculate condition, incredibly priced, and purchased with confidence. Customer service was 2nd to none. Extremely satisfied customer right here.

The service was good, but would rate the car wash as a 2/5.

John was helping me with customer service for my servicing appointment and he was great.

All was good except I was give one key after the sale was completed. I was told if I need an additional key I would have to purchase it. It would cost me close to 400 dollars or more. The vehicle even had a warranty with it so why not add the additional key to the sales is beyond me.

Very unprofessional and unethical people working here. We sold our car and signed all the paperwork needed. Paul promised us to send copies of our signed documents and pay off the outstanding loan. it has been a week and they still refuse to send us copies of sale documents that we signed. The loan is still outstanding. The person who we dealt with is "off" and tells us that we have to wait until he is back to work to get the documents. No one else at the dealership apparently have access to these documents since Paul dealt with the sale. After 4 days of no response, Paul says that he does not handle the paperwork and is not responsible for it. How can be so unprofessional and not give us copies of the paperwork after 5 days of sale? It sounds extremely sketchy and unprofessional.

Good communications from service advisor, and good service resolution for leaking tire.

Great dealership. Lots of inventory and a very smooth purchase process

Wasn't a fan of the overall experience with this dealership. I did end up leasing a vehicle here, mostly to avoid having to lease in Portland (who had a similar spec). The buying experience was rough, the staff seemed annoyed by my questions, and general sentiment for someone purchasing a $70k SUV wasn't what I would expect it to be. I've had to go back a couple times for follow up items and found that my primary contact (my sales rep) had been let go, and the new guy gives the bare minimum because he's not making any money off me. At the end of the leasing process, they make you fill out this stupid survey in front of your sales rep, that the rep is "required" to get back (I think this is an AutoNation thing). Not sure why management thought this was a good idea, it removes any possible chance of honest feedback. Maybe it was designed that way. Additionally, service prices at this specific dealership are absurd compared to other Audi dealerships in the area ($100s more for the same service), likely because they figure people will spend the difference for convenience. Lastly, I observed several staff sitting and working with no masks on during a pandemic. This won't matter in a years time, and they did tend to put them on when they noticed a customer coming, but this was off-putting in general. Wear the mask, it's not worth the risk to yourself or others. Surely your co-workers matter enough to keep them on?

Very happy with my new car and the buying experience was top notch.

Had a fairly major repair done by Audi of Bellevue. Got in same day, car back in 2 days. No hassle, no delays. Quick drop off and pickup. In contrast a very simple repair at Mercedes took 3 visits, long waits, mistakes, delays. Audi was a pleasant surprise.

First service experience since I purchased my CPO Q5 was excellent. There was a minor mixup from my purchase affecting prepaid service and the Service Dept (Daniel) noticed and fixed it right away. My car was serviced and returned to me in pristine condition. Much appreciated!

The provided service was done professionally. The only thing that should be done to improve the perception of the dealership is to provide as a courtesy car Audi, not other brands.

Friendly and professional service.

It was as pleasant as possible given the circumstances

Sales person was fine but did not follow through as promised after the sale. I had better follow up from Subaru I expected more from a luxury vehicle. I came to Bellevue Audi because of convenience but feel like I should have traveled further for better experience. Sales manager and general manager are not following state mandates for safety and are condescending in their attitudes toward customer.

Customer service was excellent and servicing was finished before promised time.

Great services overall. Daniel is always very helpful and reliable.

Lindsey P. was my Advisor and did a great job from start to finish. The work performed was done correctly the first time. Everything went well.

Brought my Q7 in for oil change and the car was undergone a series of inspection and definite some tuning. Great driving experience after that. Took less than 2 hours. Highly recommended

I always appreciate the service I receive at Bellevue Audi. They are friendly, courteous and take great care of my Audi.

Great service by Audi Bellevue, timely, accommodative and friendly

I don?t have any specific reviews to share in writing.

Dan is the "Bomb"! The Blue Team is Great!! Routine Service with no BS; only fair and honest recommendations!!! I'll be back!!!!

Great service and got a car wash..😀

I had been working with the sales representative over the phone, as I live out of the area, for a few days. We were communicating about a specific vehicle. He sent a video, and I was headed over as soon as two last questions were answered. He didn't respond all day. At the end of the day he gave me an associate's contract info as he was not working for two days. At first I thought I could wait, but then I contacted the associate within a few hours to put earnest money on the car until the original sales representative returned and could answer my questions, and we could then complete the sale. This associate tried to sell me a different car. I told him no, I want the one I have been working on. He said it sold the day before. I was still talking to the first guy then! Four days later, the original representative finally got back to me. He told me that the first car sold. He said they got another one in, but it sold a day later. He said he would keep his eyes open for me.... Wow - no thank you!

Daniel, in the service department was exceptional. He kept me up to date on my vehicles status and when it turned out to be a much larger issue even got me a loaner. He was great to work with

Daniel, in the service department was exceptional. He kept me up to date on the cars status and when it turned out to be a much larger issue even got me a loaner. He was great to work with

Amazing customer service from scheduling my appointment, to dropping off my Q5 with Will early in the morning. Even getting my rental car from Enterprise and quick and painless. Throughout the day, Will was in communication on my status of my Audi as he knew I was coming a great distance to pick up the car that evening. Not only did he text, but fulfilled my request for misplaced paperwork on my end, by having it at the counter when I arrived late that evening. Everyone was attentive, respectful and responsive which is such a treat during these crazy Covid times. Thanks Will for helping me out!

Calling the Service Department is a disaster. The wait times are way too long to speak to a Service Technician and when you elect to have a call back instead of waiting on hold, they don’t call back. On the plus side, the service technicians are very helpful and knowledgeable.

Feedback for Audi Bellevue: Overly expensive service that took twice as long as expected. My husband has been taking care of our cars for years, but he died this year. I was in the neighborhood, so I visited Audi Bellevue to change the name and contact information on the record and make an appointment for service. Michael did a nice job of helping me with these steps. We arranged for an appointment the next day, and chose an inexpensive level of service. The next day, John took care of me, and he proposed a level of service much more expensive. Do you always try and shaft unsuspecting customers with unnecessary service? It has been so long that I had forgotten to be wary of this behavior from automotive repair establishments. Rude awakening. I was promised the car would be ready in two hours. It took four. Don't you prioritize service on cars where people are waiting on site? Next time I'll have to get a loaner car simply because I can't trust you to complete in time, which will increase your costs and my costs. Do you not see how these things work together? Failed to perform service in a timely fashion.

As always, Audi of Bellevue?s service department aims to please. The service rep I dealt with was friendly and very accommodating. They provide rides within a 5 mile radius which was very handy.

Alexis did a great job making sure my vehicle was ready early to accommodate my schedule.

What a pleasurable experience. The team was very warm and helpful, as well as knowledgeable. I would definitely buy from Audi again.

Good customer service. The staff are all very helpful.

Good customer service. Took care of the issue when my local dealer couldn?t.

They have welcoming , efficient and reliable services and try to accommodate your needs of scheduling , providing an excellent auto and customer service !! Nowadays following adequate COVID regulators according to our “new life “ in a pandemic

Absolutely the worst car buying experience I have ever experienced. After my visit I called the sales manager and was promised to be treated well. After reaching out to give them another shot I was forgot about and never contacted again. I’ll never do Buisness with another auto nation dealer or Audi of Bellevue.

Sales people and service guys are great! I just think they are lacking in some of the basic knowledge of these newer operating systems. Which is understandable, I can hardly drive it with some much to learn. Few things were not working so we brought it down on a Wednesday morning and told it may take a few days so we waited for the call and never received it till the fallowing Tuesday from Enterprise asking when we were bringing the car back because our car had been done almost a week ago. I was confused seeing how the dealership never called us. Turns out they had my number wrong even after reverifying with me before I left dropping it off. This was frustrating but was more annoying when we got there to find out nothing was wrong with the car and all these issues were just part of the cars operating system that were easily explained within minutes but somehow couldn’t just be explained the day I brought it in. Which would have been easy to do in a few mins. Why do the back lights not going on? Because it doesn’t work when the car is running to avoid children flashing it. Why does are rear end not go up and down? Apparently you need to be on flat ground for that to work. Back doors don’t shut properly? No because they don’t have the same spring action as the front doors to keep vehicles weight down. Again all these things could have been easily explained with just basic knowledge of the vehicle. I get that ours is a 2020 SQ5 but still... for as much as we paid for this boujie money pit we should be able to get knowledgeable service on basic running operations associated with the model. Then to not try harder to get a hold of us, when they had my email, husband’s number too, car rental had my number, pretty much any other way to contact me but didn’t use it till a week later. It just sat there while we drove a pos rental waiting for their call... Makes zero sense.

The service experience was great! However the service reservation system on the website needs to be made more user friendly. I believed that I had a reservation that wasn't really there.

I went to Audi of Bellevue for a set of new tires for our Q7 - new Pirellis to replace the original tires. My first problem was getting an underinflated tire warning about ten minutes after leaving the dealership. The next morning I was checking the tire pressure and noted that Continental tires had been mounted. I had to return to the dealership - a two hour trip each way - to get the tires I had ordered. Again, about ten minutes after leaving the dealership with the new tires the underinflated tire warning came on. I checked the tire pressures and corrected them to the proper 35 psi and reset the tire warning system. I paid Audi prices to get this work done and I am not satisfied with the quality.

Audi of Bellevue has gone above expectations for us. It was a very easy negotiation on our purchase. In addition after sale support was excellent, we discovered an over spray from local construction and Audi of Bellevue change our car with no problems.

Took my 09 A4 for service for the first time here. Great customer service, Dan was friendly, respectful, knowledgeable and straightforward. Just what you expect from somebody who's taking care of something important for you. I made the trip from Moses Lake but I wouldn't hesitate in going back next time I need to. I definitely recommend Audi Bellevue service center.

The process for buying and selling a car was TEDIOUS and unnecessary. It took 1 1/2 hours and 19 signatures to merely sell my old car. Several of the forms were redundant in the info they sought. The sales rep was very courteous and polite, but the underlying process was VERY aggravating.

I took my ’05 A4 with over 200k on it in for an airbag recall, and was amazed at the wonderful service I received! Audi of Bellevue repair my car quickly at no cost to me, washed it, and provided a loaner vehicle for me to use for the day. Oh, and the loaner? It was a new A4 S-Line! Wow! What a car! I had a difficult time trading it back in for mine! Thanks for making me feel like a King for a day Audi of Bellevue!

Very good customers service!

I took my daughter’s Q3 in for service. The scheduler online quoted $153 for 65,000 mile service. When I got there, the nice, friendly service rep quoted me $1,000, including charges for “oil conditioner”, “deep crankcase clean”, and, most ridiculously, a chlorox clean “for their protection”. I refused them all, but the idea of my daughter standing next to me trying to refuse the sales pitch without me there STILL has me fuming. This sort of blatant up sell for COMPLETELY unnecessary services to line their pockets has turned me off to Audi. Forever.

After dealing with a salesmen over the phone I was told that "today only" I would get a very large discount on a vehicle I have had my eye on for a while. After confirming it with him, and asking to speak with his sales manager to verify (who was on lunch apparently) I against my gut believed him and canceled a sale I already had in place. After losing an $800 deposit on a vehicle I was in the middle of finalizing I made the hour drive to Audi of Bellevue only to be told that they didn't mean the vehicle I wanted, they meant the $100k RS6 on the showroom floor. Did I mention the salesmen sent me pictures of the car in question, confirmed the vin, and sent me the door sticker? Yes, I got bait and switched. Luckily the only saving grace was Riley who made my experience pleasant when I purchased a different vehicle. Will never do business with Autonation again, its all a lie to get you in the door. Oh, and I have text messages to prove everything but their customer service isn't interested in those.

Audi Bellevue offers exemplary service and outstanding quality. I always have a great experience when interacting with the staff! Keep up the good work.

I have not purchased a car here, just took my 2017 A4 for maintenance. I had a strange rattle noise that they couldn't find and I was disappointed. Took the car back (during COVID) for an oil change and asked if they could check again for the rattle. They found and FIXED it (was driving me nuts), and did all the scheduled maintenance. The service advisor thanked me for my business and said he was sorry they didn't find the noise the first time. It really did make a difference to me that he acknowledged the problem. Very happy with the work that they did on my car, and I will be returning again in the future.

Great place to get your car serviced. Dan R. is a great customer technician.

My wife leased a 2020 Q5 in March after the Sales Manager assured her they'd take care of her 3 remaining lease payments for her MDX. They LIED and instead reduced the total lease by the corresponding dollar amount. They just shoved a bunch of papers in front of her and told her she could return the supposedly paid off MDX at her leisure. This caused her to "miss" 3 payments and impacted her credit. All because the Audi Sales Manager lied to make a sale. We reached out to BBB and the WA Attorney General for deceptive business practices but they basically told us we're on our own. Buyer Beware. Will definitely tell everybody that asks to take their business elsewhere or risk getting scammed.

Extra friendly and professional.

Daniel was courteous from the moment he introduced himself to me through the whole experience. He kept me informed while they were working on my car. The service department was very clean and with Covid precautions they had hand sanitizer and wipes located throughout the shop.

Service was on time and as presented. Will was pleasant and professional. Never cheap though!!!!

The service William Ristvet provided me was the reason I keep coming back to Audi. Fair pricing and peace of mind that my vehicle will perform as I expect. William is knowledgeable and made me aware of some issues I should proactively address to save myself some headaches in the future. Thank you, Audi and thank you William.

I plan to avoid Audi of Bellevue from now on. Terrible customer service. The sold me a brand new 2020 Q5 with a nail in one of the tires and refused to change it out, primarily because i did not check the tire carefully with a microscope to find the nail. The low pressure indicator came on as soon as I got home. I called the dealer right away to be told I had to buy a new tire

Very poor buying experience and follow up. General Manager is not client focused and teams attitude made it more clear they we’re more interested in price gauging vs selling a car. Went to BMW Seattle, that’s great customer service.

I trust Audi Bellevue for ALL my Audi needs. I've purchased 2 vehicles from them, and have always been handled professionally and fairly. The cars were top notch and the price was always right! But where I really appreciate Audi Bellevue is in their service department. I've been having my Audis serviced here for more than 15 years. I can't say enough how well the entire team - Dave P, Dan R, William R, and many others - has treated me (and my car). Simply OUTSTANDING! They're quick to recommend things that need to be done, help me make a plan for things that maybe can wait for a later visit. They're upfront about costs, communicative with timing, and are always proactive with finding details that needed attention. Thank you, Audi Bellevue!

Another poor experience with the service dept. Lost customer.

Great buying experience. Fairly priced car, quick and simple. Respectful of my time and a great product.

Quality, timeliness and politeness.

Alex, was great! Helped us figure out best vehicle for best price at the best possible rate.

I took my 2018 Q5 in for a recall and oil change. I was then up sold to a 20K service. Having owned Audi's for years I expected a $600-$700 bill, but Audi Bellevue charged me $1907 including almost $1400 in labor. I'm reporting them to the Consumer Protection Division of WA. Have purchased 3 cars and had them serviced at this dealer, but now that AutoNation owns it, they rip off their customers. When I called to complain the guy tried telling me that cleaning the fuel injectors was recommended at 20K miles which is ridiculous.

Grateful that Mark took care of my A6! Grateful This AUDI dealership was open for me.

Great service. Audi took care of the maintenance service and fixed the leak quickly.

I always feel welcomed when taking my Q7 in for service. Best customer service....to match the quality of their vehicles.

Reviewed their website, found a car that I was interested in, and made an appointment with salesman (Rio Hoxha). When we arrived, the car was as advertised and ready for test drive. I had previously checked on-line with True Car for current actual market prices and Kelly Blue Book for trade-in value of current car. Obviously, the dealer and Rio were aware of both and negotiation went smoothly with no surprises. One of the easiest car buying experiences. Rio spent plenty of time to review all the features of the car before we left.

Friendly, professional and on-time service. Great communication from the Service Department - they take very good care of you.

Trying to communicate over the phone wasn't easy but once at the showroom for service, Daniel took great care of me and my car. Will definitely be returning to Audi of Bellevue.

First time came visit for 45,000 miles service due,oil changes, liked it. Because they're friendly, professional, greatest service.

I was kept aware what was happening. Invoice was as quoted for the 25k major service, no surprises.

From the time of scheduling My car?s repair, to the shuttle ride to pickup my car the process was smooth, efficient and done with A smile

Well organized. They were extremely efficient in getting me in and out of the service area.

We worked with Dan Rubin who was exceptional! He reviewed the history of privious services and recommended only what was due and necessary. The service was performed as quickly as possible.

This was my first Car service experience at Audi bellevue after buying the Audi Q5 2020. My experience with service department was awesome! Always friendly, competent, explains everything to you so you can understand, and professional. Really a big thanks to Danial, he truly exceed my expectations

audi bellevue damaged my vehicle while in service and it gets worse and worse. They did not fix the car properly and tried to fixing it using the cheapest body shop in town. I looked over the car after the 1st repair work and it was not done correctly. On the 2nd repair they sent it to a better body shop. Again the repair was not repaired correctly. They sent out the car to be repaired a 3rd time and once again it is not done correctly. The service manager told me to deal with the body shop directly and does not take ownership in getting my car getting repaired correctly. How can you (audibellevue) tell me to go directly to deal with body shop when you damaged my vehicle? My vehicle is an audi r8 v10, the car is ceramic coated and in pristine condition prior to arriving for service. This car is not a daily driver and does not get driven in the rain. The current condition of the car has paint overspray on multiple body panels, scratches, swirl marks, rim curbed, and front end bumper scrape. Do not use audi bellevue they do not care about your vehicle. They treated me like I had no right to get my car repaired properly. The service manager has no integrity and will lie to your face. I have spent over $10,000+ over the years on repairs at your facility. There is no customer service or apology when they damage your vehicle.

Good staff, warm welcome, nice environment, and quality services.

audi bellevue damaged my vehicle while in service and it gets worse and worse. They did not fix the car properly and tried to fixing it using the cheapest body shop in town. I looked over the car after the 1st repair work and it was not done correctly. On the 2nd repair they sent it to a better body shop. Again the repair was not done correctly. They sent out the car to be repaired a 3rd time and once again it is not done correctly. The service manager told me to deal with the body shop directly and does not take ownership in getting my car getting repaired correctly. My vehicle is an audi r8 v10, the car is ceramic coated and pristine prior to arriving for service. The current condition of the car has paint overspray on multiple body panels, scratches, swirl marks, rim curbed, and front end bumper scrape. Do not use audi bellevue they do not care about your vehicle

I guess I should have read Yelp before going to this dealer. I had to ask to be helped yet waited 20 minutes to get a response that it would be another 5 minutes before I was helped. No response in 5 minutes. Total waist of my time.

Finance manager" hid fees when I explicitly asked about them. Only by doing the math myself she acknowledge additional charges. Very shady and unprofessional

Mehran (Mir) Hajimiragha is the best sales person I've ever had. His time and patience getting me familiar with the functions of my new car was/ is really appreciated.

Very helpful, finished on time, and all staff were courteous.

Daniel provided excellent service. I couldn?t ask for more. I would recommend anyone to come to have service with him.