I dropped my car off in the morning (8am); and never received any callbacks as to the status of the maintenance. I had to call back twice and wait on hold 5-10 minutes each time to get an "we don't know" response. Finally I just came back at 4pm saying I needed the car by 5. The service representative was able to locate it for me in mere 20 minutes :( On top of that, they didn't reset the inspection reminder - so it remains to be seen how much the car will nag to me in a couple hundred miles. I expected a better service from a premium brand dealership.

I had to have routine maintenance done the other day and they were great. Specifically the service desk advisor Jeffrey Stenberg. He was extremely polite and actually seemed genuinely happy to help me. Great guy! He even asked about my wiper blades which I needed replaced but would have forgotten to mention had it not been for him asking about them. He also gave me a carwash voucher. BTW, he said their new carwash should be built and ready in about a year or so.

Alex in service is a Rock star! His customer service is truly exceptional in every way.

I went to buy Q7. It was a great experience. Sales person was very helpful. I surely recommend this place.

They didn't seem very interested in selling me a car. I went elsewhere and got much better service.

Everyone was very helpful and responsive. Love my new car. One thing I would have liked was a walk through of how to operate all the various systems in the car.

Bellevue Audi's team was wonderful to work with. Terry Murphy was responsive from the first encounter and fulfilled every promise he made. Great Experience.

Start to finish, it was a great experience. We walked out with exactly what we wanted.

Our sales person was Benson and he was terrific. The process was faster than we thought it would be and the price was fair.

Great customer service, attention to details and putting customer first attitude.

Jesse kept me apprised of the process from beginning to end. Excellent service.

If I could give Audi of Bellevue zero stars I would. I visited simply to turn in my lease and followed all of the correct protocol. The car was in perfect condition (which was also soldified by the pre-inspection we had done) and was well under the allotted miles. We had to ask that we would not be charged anything additional before they informed us that we would in fact be getting a bill, but the sales representative could not even tell us the amount. We had multiple instances throughout the lease where customer service was sub- par, but this instance was especially terrible. On top of all of this the general sales manager, Gene Miyamura, was EXTREMELY rude and unhelpful in any way.

Thanks to all the staff at Audi Bellevue for such a great experience during the process of getting our new vehicle! Special thanks to Muhsin who took care of us during the time we spent over there. If you want to get the right car this is the right place to go. Everyone was so helpful and friendly. We 100% recommend this dealership over any other. You will find professional peers and great deals!

I have been scheduled for 65K service on my Audi Q5 and they done a great job and fixed a recall as well in the same time frame and Brennan has been excellent in this !!

This is probably one of my least pleasant experiences in spending $70k. First Alex was awesome to work with as was our finance person, but we were handed off to the smug ass Muhsin to be our salesman. All we were to him was an annoyance. We setup our appointment, came in and finished up picking out the finance option we wanted. (We even came in the night before so they could evaluate the trade in to speed up the process). I noticed what I guessed was out new sq5 in a bay with a big bow on it. I thought how cool. I have always wanted a proper delivery for a new car. As we were waiting on the finance paperwork Muhsin comes and grabs the keys and says he is pulling our car up next to our trade in to move stuff over. I tell him it’s all in a small box and ready so not a big deal. Next thing I know the bow is off, it’s outside and next to our trade in. I go out and move the box and car seat over. We then go in, sign our papers. We come out, and my wife says she needs 15 min or so to deal with a business call and Muhsin basically tells us he is busy, has overbooked himself with another client and can’t show us the car. He gives me a quick 5 min overview without my wife and says if we need help to call one of the other sales people. This Isn’t some Chevy...this was an Audi with every package possible on it most of which we have never seen. We hadn’t even had a chance to see any of it pre purchase. We both leave after a while to head back to work and my poor wife spends time trying to figure the stuff all out between appts. What a freakin let down. Why the hell have a delivery room, bow on car, and never bring your clients over to present their car? I have owned well over 100 cars. Over half nice euro premium cars. I have always insisted on buying one a couple years old with some mileage for a big price drop. My wife talked me into buying an actual NEW one...I actually got kind of excited thinking of all these cars, I have never gone through a proper delivery. I have been over to BMW, Audi, Porsche, MB in Germany through all their facilities many times and am always impressed by their delivery process. Kind of got my hopes up. Muhsin and AutoNation killed that for me. Not sure how many more 70k new vehicles I have in my future but kind of sucks my first was underwhelming at best. My wife has followed up today with him only to be sent off to someone else. Not his problem. What a demeaning prick. I am sure the car is awesome as all my Audi’s have been. I just recommend going elsewhere to get it.

Great service and support. I appreciated the open and professional approach that Brian, my sales rep had throughout the transaction.

Have purchased a fair number of cars over the years and Audi Bellevue was by far the best experience. Very friendly and informative staff - took the time to explain process and car systems. Purchased CPO'd vehicle and very transparent in condition and work done. Made the buying experience very smooth and painless - highly recommend.

Our 70k purchase was just an annoyance to Muhsin. Several previous purchases there and lots of service work All handled excellently. Our new sq5 purchase was not important enough to Muhsin so we were just shoved out the door like we bought something from a box store. Sad to see this dealership go in such a decline.

Pricing for individual service items differ at time of booking (AudiBellevue website) and dealership. Service department pricing was higher without explanation of why the discrepancy between dealer and website.

Regrettably I can only give them two stars for the service. The people at the service desk are helpful friendly and really quick to support, but it kind of ends there. I set up an appointment to replace both airbags so I would only make one trip. When I got there they told me it would only be the drivers side, even though I confirmed it was both on the phone when I made the appointment. Then for our other car we gave them a list of 4 things to do and when we got the car home we found out they only did 3 of the 4. We will continue to take our cars here for any warranty work, but for anything where we are paying out of pocket, we will take it to someplace where the actual work done is of a higher quality.

Sales: ***** (5 Star Rating) Finance: (Zero Rating) Overall: ** (2 Star Rating) I recently(4/22/2018) purchased a custom ordered Q7 Prestige from Audi Bellevue and wanted to bring to your attention what I would term as "the worst purchase experience" so far. A couple of months ago, my husband and I decided to go with Audi Bellevue as our car dealer, simply because Vivian Nguyen and soon after that Sodi So, from your sales department, were so amazing in answering our questions,working on the car's final price with us and ultimately getting the car to us way before schedule. All was great, until your finance manager, Joey Rothstein stepped into the picture. Once Sodi handed us off to him, it was all downhill from there on. While Joey worked to get us the BEST interest rate possible, we waited at Sodi's desk. Prior to that Joey did not even think that it might be worth asking if we shopped around for interest rates, what was our immigration status etc. I think Sodi did inform him that we were on a work Visa here but he did not bother to question if we had a green card approval or not. He just wanted to work his numbers. After about 25 minutes or so, he comes to get me, my husband and another family member back to his office. When he informed us of the BEST interest rate of 4.19% we told him that we had a 3.2% interest rate from First tech, to which quote he replied: "You should have told me this earlier. I just spent the last 30 minutes talking to Bank of America for nothing." While getting us the interest rate, he also assumed that we had zero down and never bother to check anything with us. Whenever he had to re-work on anything due to his lack of information gathering, he seemed so pissed. This was just the start of a bad conversation that was to follow for the next three hours. He thought it was appropriate to continue using an insulting tone with us, even when selling us the Audi extended warranty along with other sells. He wanted to prove us wrong in everything, from our decision to buying and not leasing a car (I guess the dealership makes more money in leasing or whatever was his incentive) to our decision of not purchasing the tire and windshield protection. All we said was that forums online say that Audi care is negotiable, so is there room to negotiate, which I think was a perfect lead for him to start his "lets pressurize these folks into buying other things that they don't clearly want". During this entire time on several occasions he went on to attack my husband, who is a very knowledgeable about the things he invests in. It was almost like he was competing with my husband on spec of our car, the way insurance works etc. The cherry on the cake, when we told him that we will buy Audi care for whatever was the quoted price and move on with the transaction, as we were there for 3 hours now, and if he would accept the down payment of $18,000 on our credit card, he says "No, as you guys seem to be the only ones winning here". Really?? I am buying a car from you and I bought the Audi care that he wanted me to buy and he still says this? The situation had gone so bad that my family member decided to step in and take the conversation with Joey in a separate room, while me and my husband sat there contemplating that we might as well loose our $1000 deposit and just leave the car at the dealership just so that Joey could realize that talking to any customer like this, however hard your sales targets are, is NOT acceptable. At the end of his conversation with our family member, he simply walks in, accepts the credit card and ends the transaction. No apology what so ever, cause I guess he never thought that he had attitude issues. We walked out of Audi Bellevue with a massive headache and negative mood, not able to enjoy the moment of owning a new car.

Kevin was outstanding, knowledgeable and explained things very thoroughly

Jeff is great. Great at coomunication and excellent customer service

They have great service!

Service at this dealership used to be first class. After they got bought out it is now only so so.

Horrible experience in the service department. A piece was dragging under my car and Justin was helping me. He pulled the piece off and said he would order the part and he booked an appointment on Friday at 9:00 am ( after i dropped my son at school, and when a shuttle could take me to my office) When I got an appointment reminder for Thursday, I called in and they had no mention of a part. I didn’t know Justin’s name, so the receptionist sent an email to everyone in the service dept to find out who talked to me. That’s when I found out Justin’s name. Justin called and left me a voicemail telling me the part was ordered, it was just under the wrong name. Then I got an appointment reminder for an appointment on Saturday at 8:15am. I called back to find out if there was a reason why the appointment was changed. I was patched into Justin’s voicemail and left his a message. I never heard from him, so I went to drop my car off at 8:15 saturday( a time that was completely inconvenient to me). I was told there is no shuttle on saturdays, so now my husband gets to drive here also, even though he is shortly coaching my sons baseball game. I’m not certain why the appointment I booked was moved, why I never got a call back, why my time and schedule didn’t matter to Audi service department.

I had a mixed experience here. I purchased a used car from them, but one with extremely low miles, under 3000 mi. We traveled 2 hours to come here to see and drive the car and they were very accommodating and friendly. We let them know we were comparing several cars so we did not feel any pressure to buy a car on that first visit. The facilities are beautiful and welcoming. About a week later we had decided to buy the car we tested and I contacted the sales person with our decision. Because of the distance involved and our schedules we were unable to immediately come in to complete the purchase. They told me they could hold the car for us for 72 hours max. I offered to put a deposit down on the car to save it for us but they declined. I then offered to wire them the complete purchase price of what they were asking for the car and initially I was told that was not possible to do. After several days I was contacted by the sales manager who told me it was possible to hold the car if I wired the funds for the entire amount to them. I did make the wire transfer immediately and set a date about a week out when we could come down to complete the purchase. I asked them to let me know when they confirmed that they received the funds. I did not hear from them so I emailed them several more times over the ensuing days and never got a response that the funds were received which caused some anxiety on my part because I just sent $40K out to the ether somewhere and had no idea if it landed where it was suppose to. Nonetheless, I exercised faith and assumed they had received the funds and that we were ok to complete the transaction on the day previously planned on. Again we drove 2 hours in traffic to get there, but were confident we could complete the purchase within one hour so we could get back on the road for the return trip before it got too late. I mean we had already paid for the car, how long could it take for them to get the paperwork completed. Well 2 ½ hours later we had our answer. The last 45 min were the most grueling as we were worked over fairly harshly by the sweetest young woman who is the finance manager as she tried to convince us to buy the extended warranties. As the clock ticked toward 9pm and our stomachs growling in hunger and realizing the only place open this late would be McDonalds we firmly told her no again regarding the extended warranties and she finally let us out. Ah, but the saga does not end there! I asked my wife to drive home the Audi thinking it would help soothe her and get her excited about the purchase. I followed her for the 2 hours home thinking the whole time how relaxed she must be listening to that fine sound system and enjoying the quiet ride. So I was surprised to hear her complain upon arriving in our driveway that she could not get the CD player to work and there was not even an owner’s manual in the car to look up how to activate the CD player. Imagine that, we purchased the car over a week ago and it sat in the lot and then were at the dealer for 2 ½ hours and with all that time no one was able to provide an owner’s manual for us. Then she told me about this loud whistling sound that turned her relaxing drive into a tornado torture chamber. I thought it was the roof racks, but then I discovered the sun roof was open ½ inch on the driver’s side of the car only, so the passenger side was flush down as it was suppose to be but the driver’s side was ajar, an obvious malfunction that she was unable to correct using the switch inside the car. The car is still under factory warranty so it should be a covered repair, but that still means making that 2 hours drive each way to get it done, when it should have been done before we took delivery. They either knew about the problem with the sun roof and did not tell us or they unaware despite their “extensive surveys” that the finance manager told us the car undergoes. Either way I have serious concerns about trusting them at this point. I expected more professionalism from the brand.

Made a 30000 mile service appointment. Easy to schedule and the scheduler was most accommodating. received email reminders of the appointment. When I arrived, they were ready with my information and the intake only took a few minutes, received a call from the service account representative, Alex, that my car was ready sooner than promised. Picking up the vehicle was a quick process but the explanation of the service was thorough.

Service process is great. I won't buy another Audi, but that shouldn't be reflective of the dealership who are good.

An OK experience. Took my A6 for an airbag recall appointment. After weeks of trying to get an appt. (over the phone), I finally went in person to get the appointment. They gave me an appointment a month later. I was ok with that. I was ready to wait and pick up the car, but they said it would be a whole day. I asked for a loaner and they said they would give one. On the day of the appointment, they said that there was no note about loaners. They would not give me a loaner. The guy at the desk said that they could get this done in 1 hour. It took closer to 1.5 hours - which would be ok normally, but I specifically said that I was in a hurry and they could do the service if they could complete it on time. Not a terrible experience, but not a great one either. I have been an Audi owner for almost 10 years and have used this service center earlier. But somehow I felt that they don't care anymore about customers, here. I honestly preferred this dealership when it was Barrier Audi, before AutoNation acquired it. They keep saying that there are too many customers, the phone system is new, etc. But it looks to me that they have enough customers and don't really care anymore. Where else would the eastside Audi owners take their car anyway? Oh well!

Very friendly and professional customer service! The service manager even noticed me walking in to pick up my cat and met me with all of the paperwork before I even got to the service desk.

We had a good experience at the Bellevue Audi. Cole (sales) and Ben (financing) made our purchasing experience easy and streamlined. No pressure at all and they were never condescending, which you might expect from a luxury dealership. Overall, we are happy with our purchase.

The service department is excellent and the facility top notch. My only issue is that traffic is so bad going to and from their location I can not use their services for normal maintenance. My appointment yesterday was for a safety recall to be performed.

Kathryn Chang give me excellent service and knowledge of Q5 I was purchasing.

Great customer service from Dan Rubin in the Service Dept. He's always on top of every single thing that needs to be taken care of. By far the BEST service department guy I've ever worked with.

Audi Bellevue has been a great place to shop for car. Jacob, Katheryn have both been amazing sales folks. They did the best to keep me with Audi Bellevue as they were multiple competitive offers from different dealerships around Seattle and even some from Oregon. Ben from finance was a pleasure to work with all the details of the lease and even was happy to take me through those once again a week later when i reviewed them more closely and came up with questions. All in all they have been great to work with and i love the new Q5 2018.

Audi Bellevue has been a great place to shop for car. Jacob, Katheryn have both been amazing sales folks. They did the best to keep me with Audi Bellevue as they were multiple competitive offers from different dealerships around Seattle and even some from Oregon. Ben from finance was a pleasure to work with all the details of the lease and even was happy to take me through those once again a week later when i reviewed them more closely and came up with questions. All in all they have been great to work with and i love the new Q5 2018.

U don't wanna go there...

Loved the no-hassle buying experience. All our questions were answered and we are very happy with the car and our experience with Bellevue Audi

They stopped answering their phones since autonation took over. An absolutely horrible customer experience...especially compared to how great barrier was. No way would I ever buy another car from bellevue audi. They replaced my recalled airbag. Red airbag light is now on..not a good sign..impossible to reach their service. Impossible. I could go on and on.

Very good service from Service Advisor, attentive and provided an accurate estimate of services.

Our service tech Brennan was great but their system for taking appointments needs to be seriously addressed. Ever since Auto Nation purchased this dealership they have added a step of talking to a "gate keeper" for lack of a better term, who you tell you issue to and make your appointment. I have consistently encountered ill-prepared, low-skilled, unknowledgeable people at this step and it's incredibly frustrating. They know nothing about cars, service and seem even challenged to make the appointment correctly. During this most recent visit, I arrived to find that they didn't have the reason for my visit in their computer...(it was the first visit for my brand new Q7, 10K maintenance) which I would imagine makes it tough for them to manage their service department. This was AFTER I had called the day before to confirm. Again, this was not the service managers fault, in fact he was great and did all he could to make my experience awesome, which it ultimately was. I think Auto Nation of Bellevue would be best served to allow customers to talk directly to service managers when booking appointments. Or take the time to train the people answering the phones and booking service appointments.

“An excellent place to shop for your Audi”

Cole Lancaster made our purchase of a Q5 very enjoyable experience in all respects. He was sincere, informative and the vehicle materialized from the factory (special order) as promise and early. Every aspect of the deal was fair and forthcoming, especially considering the car business model. Cole never failed to respond to questions and followed through on all requests throughout the process. While we have had only one interaction with service and parts, both we as promised and very professional. Rocky (parts) was extremely helpful in explaining issues with attachment concepts and after market parts. It sounds like several people have had disappointing experiences in the service and sales areas, which hopefully has their full attention to prevent in the future. So far, we have been very impressed with the dealership.

Update: after a different GM inspection, he agree and replaced all 4 tires with alignment and I purchased. Looked at a used car, and overall service was decent but they are there to make money and understand. The no-haggle pricing is good if the car is price right and dealer fees are minimal. Typical dealer sales setup, let sales rep focusing on selling and not technical or detail about the car, just the right things to say. No surprise. Sales Rep is a nice guy, easy to work with an no more than necessary pressure. Decided to buy the car but notice the tires were at the wear bars and mismatch brands. Ask if they can replace but they said it pass inspection and the price accounted for the tires. I notice the car was listed for sale in Feb and had an accident. And interestingly the story now is the price is reflective of the inspection. I expected more from this dealer. I bought a car from them 10 years ago and had a good experience. Today's experience is 3* and because the sales manager looked at the tire and was told they have a comprehensive inspection, and anyone can see that the tire tread is at the wear bars, per WA legislature, have to penalize the experience. RCW 46.37.425 Tires--Unsafe--State patrol's authority--Penalty. A tire shall be considered unsafe if it has: (4) A tread depth of less than 2/32 To be fair, the front tire are at the wear bars, not less. But its already at the wear bars!

Over the last year, I have had really negative experiences with this service department. I have been treated rudely from the schedulers to the service advisors - not all of them, but enough to never want to bring my car in again. I had an airbag recall notice arrive months ago and tried to schedule my car on four different occasions. Each time I was told that they did not have the parts and there was no "ETA" on when they would. I was instructed to "just keep trying". This went on for a couple of months. Finally I got in last week, and was given a loaner car. I didn't get 1 mile from the dealership when the fuel light came on. I called the service advisor and was told that they don't check the fuel, but to just get gas before I brought it back. REALLY? I know to refuel a loaner with what I use, but not for the dealership .

Took a long time to make a cash purchase on a vehicle. Had to say “no” at least 15 times to all the protection plans they sell, but that’s the nature of car dealerships. Would have appreciated a better estimate of how long it would take to get the keys as I was trying to surprise my girlfriend before dinner. I told them I did have motorcycle insurance in the beginning, and was surprised to learn that would suffice to get the keys. But in the end I end up stuck on the phone for a longer time with one of their insurance reps so I could give them a bigger commission, and get the propper insurance (with progressive who I already had). That representative ends up texting me the next day, sending emails, none of which I agreed to or wanted. I spoiled the surprise because I was too late. Got the keys though.

This was one of the easiest car purchase experiences I have had. From the test drive to financing we were done in about two hours.

Great service. Very friendly staff. Free shuttle ride home! Only addition would be a car wash vs. a coupon!

We purchased the car from Gino, who made the experience very pleasant. He was well prepared to show us exactly the car we were interested in and we left the dealership in the new car after trading in our Mercedes Benz for a Q5.

A friendly and straightforward buying experience with no haggling over price. My salesman was very knowledgeable and helpful but never pressured me for a sale. I am very satisfied!

Nice car, however when I asked about the car that was advertised at a certain price, I was told that it was sold and they only have one, that is used to get people to come in. "We will get people to up grade that way, and it is not Bait and Switch." Cost me about 5000.00

Been coming here for years and they never disappoint! Always too notch!

I had an excellent customer experience. I got an appointment for servicing my car, got there early and they took me in immediately. Same when collecting on the same day

Beware if you are trying to purchase a car here! This dealer plays "the game". They will not tell you any prices over the phone, not even estimates. They try very hard to get customers into their office as much as possible and then use pressure selling tactics. They will come up all with different types of excuses to tack onto their price. They receive a one-star not because they are necessarily worse than other dealerships (since I'm sure many other dealerships give their customers the same run-around). After all, that's why this industry has such a negative reputation sometimes. They receive a one-star because after comparing them against the shopping experience at Audi Bellingham and Audi Portland, I realized that they are way sub par. Come in clean and leave with that dirty greasy feeling. Followup: Avoid salesman Gino like the plague. He's the worst of the worst in terms of the archetypal car salesman. I went in and decided to wait for him for over 40 minutes since I talked to him over the phone already. If I went with another car salesman, he would have had to split the commission. I thought it would be nice to wait for him instead so he earns a bit more. What do I get in return? He told me the deal from yesterday was off and could not even produce the quote he gave just 12 hours ago. He refuses to give it because I suspect he's afraid I may take it elsewhere and try to haggle with it or maybe disclose the price to my friends? Honestly, I was actually ready to buy here but this experience left me with a bitter taste. This guy has no moral and only sees dollar signs. Bellingham Audi is so much nicer.

This went so smooth i really almost had to pinch myself!

Everyone was very helpful and knew their jobs. All questions were answered promptly and with sufficient detail and explanation. Sufficient time was spent by the salesman with our new vehicle in order to familiarize us with all the technical aspects. It was a very pleasant experience.

Not at all what I expected- not the typical luxury vehicle dealership. Everyone was very kind and down to earth- helpful and aware of my personal time. �

Courteous staff and good service. Explained the details very well. Should have a courtesy drop off service in the weekends if there are no loaner cars available. I had to take Uber to go and come back as the service time was more than 4 hours.

Good and friendly staff - Got my first Audi from this showroom!

David is the reason I will be coming back for future service. Excellent customer service. He handled my repair and unexpected issues with the utmost Customer Care. He communicated regularly with me and kept me informed to the status of my car. David has integrity and most importantly he’s honest.

It is time for our one year maintenance and our first contact with the dealership since our purchase a year ago. Our request for a return phone call to make an appointment was not honored. After a week, we made three more attempts where we gave up after long hold times, the fourth try we were able to speak to someone that did not seem to understand dealership procedures. Because a ferry trip is necessary, the trip is time consuming and costly. We were told, even with an appointment, it would be a three hour wait for an oil change. This would turn into a full day for a simple car maintenance. It was decided the Bellevue Audi service department too exhaustive and time consuming. The one star rating represents us not having contact with anyone who was helpful or even seemed to care whether or not we would be customers for our car care.

Overall a very good experience and I did appreciate our sales person (Alberto) looking for the car I wanted and letting me know as soon as any possibilites came available. I felt like I did not get quite the price I should have for my trade but that was made clear no negotiation here.

Zero stars. Incompetent service department

They treat you very differently before and after you buy a car. One of their sales called me 5 times in two days trying to get me buy a car, and promised me many things, including a USB charging cable. Two weeks later, still no cable sent to me. So I called them 4 times, NONE of their sales manager was available in the entire morning! I don't know it's just this dealer or the entire Audi brand, but most likely this is the last Audi vehicle I will buy.

It's ok

There was no communication from the dealership on the service my car needed. I called many times to get a status of my repairs and no response from the dealership. It was very poor customer service.

Faced a rude manager!! Changed our mind because of that and bought our car at Audi Seattle!!

This is probably my first hand experience writing a negative review but AutoNation deserves every bit of it. The first time I came in I called and made an appointment to see an A4/A5 and requested a salesperson who was referred to us by a friend he sounded nice and phone and asked me to reach out by call/text to his direct line. Well I reached on time and called/texted him no response, talked to receptionist who asked us wait as he is occupied with other customers(okay !) I was waiting for about 20-25 min then asked the receptionist for an update to our shock she said she couldn't find us and assumed we left, we were sitting right across from her,and then went on to text the person we had booked the appointment he replied to her and not us by saying to turn them to a different person, okay first of all why did you even give me an appointment time when you cannot honor it secondly we've waited for about 45min without even someone showing up to owe us an apology, at this time I gave up and went to a different place. The Second time I went in with a friend still trying to buy A4 or A5, I am still not sure which one as I didn't get to see on yet! The sales rep who helped us asked us basic questions and since I asked for Red colored A4 and any colored A5 he went on said there isn't one on lot with red color but could show us another if we are interested, I said ok. This follows a series of weird things 1. Forget about driving the car he didn't even allow us to sit in any A4, we had see the inside of the car from the window ! can you believe it ? I thought ok since its not the color I want let just continue to work the numbers 2.I asked him to get price quote for A4 and A5. He asks for my budget and then goes in, gets only for A4. 2. I ask a couple of questions about the numbers he brought (to match the price on website for lease). His response -We don't have that on lot as its sold, I asked him to bring me a quote for a similar priced car as they have 10 or more for same price range, goes in brings a higher number than advertised. 3. At this point my friend got involved and asked him couple of questions on how the lease is calculated the sales rep put up an angry with a reply "Are you the person buying the car? No, so don't ask questions". (Friends/Family accompany you to suggest things on behalf of you, thats how its been done majority of the time) 4. At this point we could have just walked out but wanted to see where this was heading we negotiate for a bit and ask him to re-run the numbers I remind him of the A5 quote, he says - "Oh for sure". Again comes back with just A4 corrected. I asked him where is A5. He goes - "Oh, there is no point in running those!". we will be wasting our times seeing that, So did he just assume that we are not capable of buying an A5? 5. The agent was outright rude. Lack basic sense of customer service. next morning I did get a call from their sales manger as my friend already left a review at this point, his response was my guy just denied you showing an A5, if you want you can come in and I will help you see the car, um nope. We went to Audi Tacoma, were treated lot better and got our A5 the same day we went there. You guys just lost a customer, just like that ! Please stay away from this dealership. They take you for granted. They do not value your business. Shopping around for a car is hard and especially if you live around Bel-Red area, AutoNation simply has no right to assume/treat their customers based on the car they are shopping for or anything else for that matter.

I contacted someone online through Auto Trader and asked about a specific car. When I arrived later that night the car was up front and the paperwork to get the drive started was super quick, which was really nice coming from a different dealership that took a long time. The actual purchase process took quite a big longer than the salesman stated it would, which was a bummer during a lunch break. But the finance lady was super quick when she found out I was in a hurry, so props to her! :) The reason I'm rating it a 4 and not a 5 is because I'm not totally sure how honest their sales tactics are... the car I test drove just happened to be on it's way to California the next day (after a long time on the lot), so I was rushed into a decision. Now, it could be totally true, but when I mentioned it to a car salesman friend, he said it's a typical tactic. I did appreciate the 5 day money back guarantee - it's the only reason I made the decision to move forward. In the end I decided to keep the car and hope they were honest about the whole thing.

Purchase was stress free and seamless. The car had been pulled up front when I arrived and ready to go. Terry Murphy, Matt and Joey Rothstien were friendly, attentive and very professional. I was in our and out of the dealership within two hours which included a 15-20 minute test drive! Highly recommend this dealership, Edmonds.com and Auto Nation's internet pricing service.

I went with my friend yesterday to Audi Bellevue. He wanted to buy A4 or A5, he was not sure which one. The sales rep who helped us was Andrew Fox. And following are some of the most offending and pathetic experience we had: 1. We asked him to get price quote for A4 and A5. He goes in, gets only for A4. 2. I ask a couple of questions about the numbers he brought. His response - "Are you the person buying the car? No, so don't ask questions". 3. We negotiate for a bit and ask him to re-run the numbers. We remind him of the A5 quote, he says - "Oh for sure". Again comes back with just A4 corrected. 4. Again comes back with just A4 revised numbers. We ask him where is A5. He goes - "Oh, there is no point in running those!". So did he just assume that we are not capable of buying an A5? Are you serious? 5. The agent was outright rude. Lack basic sense of customer service. I talk to their customer service team, someone from their showroom calls up and be like - "Oh, why don't you just come back we will show you the A5. Do you understand that there is something called Apology?" Please stay away from this dealership. They take you for granted. They do not value your business. Even if you live in the Redmond/Bellevue area, do drive down to Tacoma, Burien or some other dealership outside of these areas. They give you better deals, and more than everything they respect you and your business!!!

I went with my friend yesterday to Audi Bellevue. He wanted to buy A4 or A5, he was not sure which one. The sales rep who helped us was Andrew Fox. And following are some of the most offending and pathetic experience we had: 1. We asked him to get price quote for A4 and A5. He goes in, gets only for A4. 2. I ask a couple of questions about the numbers he brought. His response - "Are you the person buying the car? No, so don't ask questions". 3. We negotiate for a bit and ask him to re-run the numbers. We remind him of the A5 quote, he says - "Oh for sure". Again comes back with just A4 corrected. 4. Again comes back with just A4 revised numbers. We ask him where is A5. He goes - "Oh, there is no point in running those!". So did he just assume that we are not capable of buying an A5? Are you serious? 5. The agent was outright rude. Lack basic sense of customer service. I talk to their customer service team, someone from their showroom calls up and be like - "Oh, why don't you just come back we will show you the A5. Do you understand that there is something called Apology?" Please stay away from this dealership. They take you for granted. They do not value your business. Even if you live in the Redmond/Bellevue area, do drive down to Tacoma, Burien or some other dealership outside of these areas. They give you better deals, and more than everything they respect you and your business!!!

I bought a CPO 2015 Audi A6, but the car has problems. The dealership didn't fixed these problems so I returned this car and got a another CPO A6. I'm satisfied with the car I purchased at last.

Dropped in Saturday on short notice to a Sales agent I had discussed Q5's with previously. Place was packed with buyers but they quickly arranged a test drive, trade in and purchase. Very good no pressure approach.

I had the worst customer service experience ever at Audi Bellevue. I would not return.

Great experience. Fast and reliable service. They completed the service on a very tight timeline.

Andrew was very helpful, answered all of our questions and was flexible with our schedule. We were very impressed with Audi Bellevue and we love our Q5!

Great experience! Was greeted as I pulled into Service. Was instructed in what to expect and follow up with in a timely fashion.

Had an amazing buying experience with Alberto! Best car salesman I have ever dealt with :-) He accommodated my schedule, even met with me on his day off. Was patient with all my questions, very respectful. I highly recommend him, I was blessed that he was the guy available to help me.

This was absolutely the best car buying experience I’ve ever had!

Alexis, the service advisor took care of everything. It was both a quick drop off and pick up process with all points being covered.

First time for service here, Impressed with friendly staff, repair done in promised time, nice customer waiting area, I'm impressed!

We had our Audi Q5 serviced by the Audi Bellevue. The services involved simple items including a replacement of recalled filter and oil change. They including were very friendly, efficient and accurate, which gave m confidence in their work quality. .

Well worth the drive - every time. Trust that the work is done right the first time.

no more carwash. 8*(

It was a pleasure dealing with the sales and finance people at Audi of Bellevue. They were always courteous and helpful and I never felt any pressure. They sold me the car I wanted at a good price and handling my trade in was quick and comfortable. I was very pleased by the service I received and think that I will return to the dealership when I purchase my next vehicle

We were taken care of by Cole Lancaster. From the very beginning he was professional and courteous. Cole did not use any pressure tactics, but had really good insight into the issues that mattered to us about our purchase. When we made our decision to buy. We were handled similarly well in the finance office. No pressure tactics for extras. That makes for an enjoyable car buying experience in our book. To top it off we got a fair price on amazing SQ5 for my wife!

The Sales folks were helpful and knowledgeable. The buying process and financing process were low pressure and fair.

Really liked my sales person Benson and his sales manager Matt. Benson was extremely well informed about the car features. I felt very confident that he was providing accurate and valuable info on the car. He was pleasant and friendly as were all personnel at Bellevue Audi.

Dealership doesn’t take responsibility for their mistakes and something simple couple have been resolved but they dont care once buy a car and drive off the lot. NEVER recommend this dealership.

I purchased my Audi A3 from Audi Bellevue in 2006 and have been using their service department off and on for close to 12 years. I am a person who rarely writes reviews but I had such a horrific experience with them today (AGAIN) that I felt motivated to share. I dropped my car off at 7:15am on Tuesday more for a service appointment, never got a call with pricing details as promised, service ended being delayed by an entire day, had to find alternate transportation home and back the next day (Wednesday) for pick up. When I came to pick-up, I waited in a line in front of the service counter. I waited in line as the people in front of me were served. When I got to the front of the line, the representative asked who's next? As I walked up, some guy who just walked in from the coffee area said that he was next. The representative didn't even acknowledge me and let this guy cut in front. I told him that I had been waiting in line and the representative just ignored my statement and proceeded to help the other guy even though the man knew perfectly well it was not his turn. The whole incident was incredibly rude, unprofessional and, sadly, not my first ordeal with this establishment. To top things off, my car was not washed, barely dusted and I ended up paying $1700. Definitely not worth it. This place is a huge rip-off. I honestly feel more welcomed at Jiffy Lube. This is not the first time something like this has happened to me with this service department. It was my mistake for going back, but never again. My opinion is that there's inherent ageism and racism with Audi Bellevue and today was the final straw. From my many experiences, unless you are an older white male, Audi Bellevue does not prioritize you. I don't make comments about race lightly, but just look at the staff at the service department. Mostly white male. Minimal diversity/minority representation and it's been like this for 12 years.

Didn't know what they had on the lot. Kept bringing me vehicles that didn't have a sunroof and back-up camera. Horrible experience and a complete waste of time.

Terrible customer service and communication. My husband called here to verify, prior to driving almost an hour, that a vehicle for our family we were very interested in, was available. They said it was, and for him to come on down. Turns out that was not the case, and he lost out on the vehicle because another family from out of state showed up after my husband, who wanted it as well. Who also called and said were coming to look at this vehicle, from a further distance. My husband was there for over an hour, test-drove it, etc. It would have been fine if during the phone call with my husband, they mentioned there were others who were very interested and coming to look at it. Instead, our time and effort, to potentially buy this vehicle, was wasted. My husband also spoke to the manager, and he didn’t seem to care about the situation.

We went to Bellevue Audi after seeing 2 other car dealerships. Loved the feeling in the dealership. It was low key but professional. Out sales woman was excellent and had the car we wanted to try available within minutes. She was knowledgable about all the technology within the car. We ended up buying the Audi Q5 because of the drive and all the amenities. In addition, everyone we worked with there were extremely friendly and helpful.

Nice salon. Very scarce parking spaces

Benson was amazing to work with! He was so professional and had amazing follow up!

I did service on 2/10, 2018. The agent should have more transparent to customer. first he recommend me to do 75k service. before signing the paper work, I asked what is the estimated cost. he told me about $1200. I was surprised. So I only asked for oil change It is same just before signing the paper, I said the cost should be around $100. He said It is about $170. I asked him to double check. It is about $240. That seems not right based on my past experienc. So I fould my last oil change paper. It is $90+. I asked him Why the big diffrence. He said if I told him I wanted $90 oil change service, he could do it too with different oil filter. How could I know there are two different oil change prices? He should heve told customer ahead.

We have had our Audi Q5 for 2 weeks. Best car ever...but the technology will take time for us to embrace as it is extensive. Benson was our sales person who attended to our every need and continues to do so. Great experience. Thank you, Benson.

Bought a used car and it had a few issues that the warranty would not cover. Terry my sales person went to his manager and they covered the thousand dollar bill for the repair. Wow!! what great customer service.

Professional service, and they get the job done on time. Although the service is going down. The unlimited car washes were stopped last year which is fine, but yesterday during my car service it was not washed or vacuumed and I was given a car wash coupon to a machine car wash that damaged one of my wheels. I clarified while getting the coupon if it was a manual wash and I was assured it was. Even the Ford dealership vaccumes and washes my other car with a service, I expected better from audi and a cleaned up car is an essential part of a service IMO.

Alexis did a great job getting it in and out in promised time

It was great working with Vivian on my S4! I've sent several friends her way as well and it's always a positive experience. She's an up-front, no time wasting sales person who is committed to getting you what you want vs what she just wants to sell you. I'll definitely be back for my next Audi. Thanks again!

Helpful, servicing prices reasonable, but it is an Auto Nation dealership, so beware.

Had a couple issues with my car after I got it home that were not covered by warranty. My super supportive sales person Terry, worked it out with his manager Josh, and they covered the problem. Great customer support and I highly recommend Audi of Bellevue. Kevin Esping Black Diamond

I have spent over 20 years studying great customer experiences and this was one of the worst I have ever witnessed. I will never buy another car from this dealership or an Autonation franchise. They simply dont care about ensuring that one of your most important purchases in your life, beyond home, college for your kids, or a new car for you is a great experience. My experience sucked. I still believe in Audi, I love the brand. But I will never trust an Autonation dealership like Bellevue Audi. From the manager being unavailable to accept ownerhsip, to the service manager denying that I called to check in , to the service department being a week late on a two day job. Or the sales manager trying to cover for the service staff reality. All i was trying to do was getting my car. When that failed I tried to return the car and get my money back, that is how disappointed i was with this experience, that did not work. To this day the manager has never called me back, the service manager has never called to recognize that he might be wrong and i had called in . So to this day there is a still a battle of me calling and leaving voice mail and him not recognizing that I had called. Even this dialogue has been exhausting. I took the car, not because I deserved it, but because I had paid the deposit and no one was willing to accept responsibility for it. Let me be clear I wanted to return it, but no one responded when I said that. This dealership sucks, dont trust them, they will rip you off. I remember when Bellevue Audi was a premier experience, Autonation has polluted that. I would never purchase another car from here ever. I would still stand by an Audi, but never from this dealership. The experience is caustic and demeaning. the customer service belittling, the car selection fleeting, and ultimately the best recommendation I can make is find another Audi experience. I love the cars but hate this dealership. Quite simply one of the greatest disappointments in car purchasing history.

Excellent service, but you would think with all the AN dealerships in the area, that they would be able to wash your car after they work on it.

My experience with the Service Dept has been very good. They are courteous and good listeners. My loaner has always been ready and waiting. The biggest disappointment I have is with the loss of the car wash. This was one of the factors when I purchased my new Audi,

I am unable to get any of the service people on the phone to give me an idea of when my car is ready to be picked up. I have to resort to Facebook now to try and get in contact with someone. This has been the most disappointing experience with a dealership I have ever had. I go the dealership for service (and pay extra) so that I get the best service possible. Not the case. I have called multiple times and don't get any response back. Its been going on three weeks now for very minor work that was completed a week ago. Ive been waiting for a parts quote that no one seems to want to do. I cant rely on the dealership anymore and now have to go to a local shop to get my car serviced in the future. AUDI OF BELLEVUE WHAT IS HAPPENING!!

Truly excellent service! Julie Estes gave expedited service, confident communication & timely appointment. Thanks Frank for the safe ride to the Bellevue Aquatic Center. Look forward to next time, Thanks!

I have purchased many cars over the last 20 years and AUDI Bellevue made this by far the best experience ever. No back and forth negotiations gave me everything i was looking for up front. Thanks, Vivian Nguyen

I’m writing this review for my sister and brother in law as they had such a poor experience at this dealership I’m not sure they’d be willing to take the time to help them with a review and boy do they need help. I’m a loyal Audi customer in NY and I’m currently driving my second SQ5 (2018). It’s been such a great car and my experience with my Audi dealership on the East Coast has been stellar. My sister and brother in law are both in the market for a new car so I convinced them to go look at the Q5 (Prestige) for her and the A5 or A7 for him. My sister got very average assistance from the salesman but did drive the Q5 and really liked it. She had several questions regarding color and trim and the salesman pushed her hard to take what he had on the lot. She left really liking the car but felt the shopping experience was average to below average. She proceeded to the Volvo dealership where she had a much better experience and she is now close to buying one. Over the weekend she went back with her husband for him to look at A5/A7. This experience was much worse as the salesperson struggled to answer the majority of his questions. Eventually they were handed off to another salesperson who was marginally better but still lacked the training to answer many of his questions. They eventually got to test drive an A5 which apparently had a significantly under charged battery. The vehicle stalled in the middle of the test drive and wouldn’t restart. They had to have an Uber pick them up and return them to the dealership. As you can imagine they went home shaking their heads but somehow understood that these things can happen. This happened over the weekend and they were never contacted again by anyone at the dealership. Unbelievable!! All I can say is they must sell so many cars that they can get away with such poor treatment of prospective buyers. If I was Audi I’d be very concerned about how this kind of dealetsip effects the brand. Really too bad Audi lets this occur in a big market like Seattle.

Never again with this dealership. My nightmare spans 4 months and counting. Failure to follow though and NOBODY calls back so don’t hold your breath. Worst dealership experience ever!!!

The dealership is fine. What has been terrible is that on an almost $70k SUV, I can't get brakes that don't squeak! Dealership hasn't followed up about what Audi is doing to fix this major problem!

The loaner cars are filthy inside, need to be vacuumed at least. I use the loaner car to see if I like my potential next vehicle (for example they gave me a Q5 and I could see myself wanting that as my next vehicle) but I can?t get past how dirty it was inside. All the service people are very friendly, and I have no problems with how busy they are (except the wait times when you call) but I feel taking a few extra minutes to clean up a loaner can make a difference.

Although the dealership is well organized, our salesperson (Neal Beard) proved to be judgmental, difficult, condescending, and inexperienced. We arrived after a long day of car shopping unsure of the right car (sedan vs crossover, and AWD vs FWD) and eager to learn more about our options in A3s and Q3s. What became clear is that Neal did not have any interest in selling us a car, and begs the question of whether his immaturity as a salesperson stemmed from his inability to approach amateur car buyers, or his inexperience and lack of knowledge about the selection of vehicles. Among other things, he told us we "didn't look serious", and that the only available Q3s to test drive were out of the list price budget he asked us to name on the spot (by $3k MSRP, and we were considering lease options and weren't even prepared to answer that question). We told him that we were interested in seeing how the car handled, and didn't care about the particular configuration, but that didn't seem to matter, and we left hoping to find a better experience at Audi in Seattle. Based on our experience with this salesperson, we can't recommend this dealership.

Alexis and Julie are my faves. The Kevins are great too. Vivian also.

great experience buying 2014 RAV 4 trade in! Vivian Nguyen, sales rep, was most helpful and Ben (broken foot) handled the complex paperwork. Car in fine condition and buying from Bellevue Audi a pleasure! Beth and Jack Crowley

Came in for a diagnostic on my Q5 and the service advisor was extremely helpful and polite. I made an appointment for 11 am and unfortunately they were very behind that day. They did advise me of how behind they were and offered to take me somewhere and pick me up later. I made the decision to leave my car and just pick it up the following day. I would definitely recommend them and will be servicing my car here. I?ve had to call the parts department for a few questions and they have been not at all helpful. The gentleman sighed and acted as if I was a inconvenience. Hopefully he was just having a bad day but I would not want to deal with the parts department again as a result of this interaction. I will be using another dealership for all my parts needs.

Don’t bother wasting time if you have a higher Mileage vehicle. End up getting a very low deal. Got other dealers to give a decent trade.

This is the second Audi we purchased and we enjoy the sleek look of the facility in Bellevue. Customer service is excellent, either for a bulb change or a repair. We enjoy driving Audi and can't wait to see their new electric cars.

Very good sales group with easy process. Service department and Audi quality is what sets this dealership apart. Best car experience I have ever encountered.

Although the dealership is well organized, our salesperson (Neal Beard) proved to be judgmental, difficult, condescending, and inexperienced. We arrived after a long day of car shopping unsure of the right car (sedan vs crossover, and AWD vs FWD) and eager to learn more about our options in A3s and Q3s. What became clear is that Neal did not have any interest in selling us a car, and begs the question of whether his immaturity as a salesperson stemmed from his inability to approach amateur car buyers, or his inexperience and lack of knowledge about the selection of vehicles. Among other things, he told us we "didn't look serious", and that the only available Q3s to test drive were out of the list price budget he asked us to name on the spot (by $3k MSRP, and we were considering lease options and weren't even prepared to answer that question). We told him that we were interested in seeing how the car handled, and didn't care about the particular configuration, but that didn't seem to matter, and we left hoping to find a better experience at Audi in Seattle. Based on our experience with this salesperson, we can't recommend this dealership.

If I could I would have given them below zero rating. I am an Audi owner for a few months. Audi cars are solid but staff in this dealership are very unprofessional. They are damaging the reputation of this respectful company. If you buy a car from this dealership and leave happily you are robbed, if you leave with a headache, then you may have received a fair price. During purchase I talked with sales manager, finance manager, sales specialist, etc. Almost always I found myself talking to staff with little knowledge about the actual car, just eager to sell you duplicate worthless additional services, and willing to constantly spread false information. Their staff has no intention to reveal what guarantees and services are included with a newly purchased car and does everything to sell you the services you already have (or will get through insurance) twice. When I leased the car in August 2017 I bought two additional services. After reading Audi guarantees info, I found that both are useless, so I canceled those services immediately the day after the purchase. Their finance manager intentionally refused to even file the refund for six months. Probably he wanted to get his bonus for selling those additional services at the end of the year. During that time, he and his colleagues falsely claimed they put the request in the system, while they did nothing. After wasting many hours emailing them and visiting them three times for this issue, they finally issued the request for refund in 2018. I bought a 60k car from them and they made me run for 6 months to get my 1k refund back. They basically have no respect for their customers' time. I respect Audi brand but STRONGLY recommend you to avoid this dealership. If you want to do business with them, then good luck but be prepared for the headache afterward!

They are amazing here with everything they do except giving you a reasonable price on your trade in. So as long as you’re not doing that I recommend coming here for everything.

When we walked in, it was very nice and the other salesman seemed extremely friendly. But the one who ended up helping me rushed through everything like I was waiting his time. He kept messing with settings during the test drive, and didn't really let me test all of the accessories in the car. He had absolutely no idea about the inner workings of the car, and when I asked him specific questions he answered "I have no idea". I'm a young female and he definitely treated me as such, rather than treating me as a paying customer. Very tempted to "pretty woman" this place and give the friendly salesman the commission. Overall I will definitely be back, but not to that salesman.

A few weeks back my husband and I decided it was time to search for a second car. Found exactly what we were looking for; in our price range, milage, options etc at the Audi in Bellevue. So we went to our bank to pre-quality for a loan then went to the car dealership. We strongly stressed that since we have already talked with our bank that we did NOT want our credit checked since we were about to start the home buying process very shortly. We were assured that it would not be checked (several times). They needed our info to ascertain all the important info was actually us and everything was signed and we were on our way. The very next morning my credit score dropped 10 POINTS because they indeed did run a hard pull! To say that I felt lied to and deceived is putting it mildly. I had spent a long time talking with these people and felt betrayed. So no I would not recommend using this establishment, ask friends/ family who they trust before coming to Audi of Bellevue

A few weeks back my husband and I decided it was time to search for a second car. Found exactly what we were looking for; in our price range, milage, options etc at the Audi in Bellevue. So we went to our bank to pre-quality for a loan then went to the car dealership. We strongly stressed that since we have already talked with our bank that we did NOT want our credit checked since we were about to start the home buying process very shortly. We were assured that it would not be checked (several times). They needed our info to ascertain all the important info was actually us and everything was signed and we were on our way. The very next morning my credit score dropped 10 POINTS because they indeed did run a hard pull! To say that I felt lied to and deceived is putting it mildly. I had spent a long time talking with these people and felt betrayed. So no I would not recommend using this establishment, ask friends/ family who they trust before coming to Audi of Bellevue

We bought our Q7 here, and got horrible value for our trade. We didn't have the energy to go elsewhere so went through with it. Later we needed a brake controller installed and they screwed it up. I brought it back to them and they were adament that it was right. The next day I fixed it myself, took me 15 minutes. They had mixed up 2 wires and charged me $700. Today I called with an emergency issue. Their service advisors were busy. The woman on the phone promised they would call within minutes. 8 hours later, still no call. Luckily I fixed the problem myself.

Prepare to fight for what you want. Stand firm and don't let them screw you, and you should be ok. I had to get Audi of America involved in my service incident to get them to do the work correctly.

So I scheduled a 25k mile service 3weeks ago for today. I dropped my car off at 745 am and they said they’d call me before 3 to let me know when the car was finished. I call them at 3, as I hadn’t heard. and am told that my service (oil change, inspection and tire rotation) won’t be done till tomorrow....WHAT? Why I ask...it’s just an oil change and tire rotation, quick check of fluids and breaks....you have had my car since 8 AM. the answer...well we have had a lot of walk-Ins today for oil changes and since they were waiting we took them first even though they didn’t have appointments. Now we are behind on appointments. That was their answer. No I’m sorry. And I heard them telling other customers this on the phone- who had appointments- Are you kidding me? Why schedule an appointment then? I promptly canceled my appointment, and requested to speak to the GM. Politely. He never came out of his meeting even after I asked the service advisor, the receptionist, and the sales manager...I waited for 45 min. So I collected my car (without being serviced) and drove Home. I just got a return call from he GM whose remedy was...let me personally schedule your appointment...and I have no excuse. If I could rate this dealership as a negative I would give them a -10. They will never get my business or recommendation EVER. And we all know how I like cars.

Awesome staff, the shop did a great job. Esp hats off to Kevin Fountain in his wonderful job of managing the shop repairs. So personably kind and knowledgable in his work. Refreshing experience. Thank you Kevin!

It starts with Dan, our service advisor. He explains what we need and more important what we really don't need on our low milage Q5. The car comes back clean and always at the time promised. The price is always what Dan says it will be to have the car serviced.

I continue to be amazed by how bad the customer service is, esp with the service department.

Always great service, wish they hadn't torn down the carwash though.

We just bought our Q5 at the Audi Bellevue dealership and the experience was great! I got all the advice I needed in selecting the right car and also ensured that I felt comfortable in the car. Ulysses was very helpful throughout the process and made the purchase a great experience. Thank you!

Purchased a preowned Audi Q7 with 17k miles. Spent a lot of time shopping around before settling on this one. In the first couple days we noticed the vehicle has bad breaks (they squeal almost every time I press on the peddle). I called the dealership but could not get answer whether or not they?d fix the issue for free (the vehicle is certified th 100k miles). Alberto the salesmen was great. Friendly, low pressure and knowledgeable. Some of the other people I would worked with were more high pressure. For example the finance guy was very keen to sell me every extra package under the sun. Nice guy but ?no? was not an acceptable answer. I?ll update the reviewed based on the outcome of my appointment to replace the breaks. Jeff

As always, quick, concise, and very knowledgeable. The team communicates exactly what's going on and provide insight into potential future issues. I noted last time I was in how tenured the team was at Audi Bellevue. I think that says a lot about them.

Routine service call, with some minor fixes. Kept me well informed and even beat projection when they thought they'd need to order a part. The only issue was a nit. One of my service items was to unclog a windshield washer nozzle. When they did, they knocked the nozzles out of alignment. I had to circle back around and get them to quickly adjust it. Shouldn't have been necessary.

Outstanding service, delivered with genuine care and attention. Thanks Audi Bellevue for another great service visit with Kevin and Gary.

Needed to have a headlight bulb replaced. In the past (with Barrier), they would have just replaced the bulb on the spot and just charged me for the part. Now, with AutoNation, my car had to be taken down to the service shop for the bulb replacement and the cost was double because it included service shop labor. AutoNation has also done away with the free lifetime car washes that I received when the dealership was owned by Barrier. AutoNation blames this on public seizure of the car wash building for light rail. Maybe AutoNation should build a new car cash to keep the promise made to earlier customers, with the money they were given when the old car wash building was condemned. I loved Barrier and I'm sorry to say that AutoNation just doesn't seem to provide the same level of customer care. Yes, there's a nice latte machine in the waiting area, but where's the service desk guy who can replace a light bulb on the spot, and just charge you a few bucks for the bulb?

Had my 2015 Audi A3 towed here for service on a Sunday, got a call Monday that they had the vehicle. On Wednesday, I had to call to get a status update of which he said they were looking into the issue and would call me back in about an hour. No call was received, the following day I called again and was informed the starter was bad... on a 19,000 mile car. There was also no loaner vehicles available, so I had to wait with no vehicle. I was finally able to get to the dealership, had to Uber, the following Saturday. When picking up the vehicle, it was DAMAGED, large one inch ding on the drivers side front quarter panel. It took 30 minutes to get anyone at the dealership to do anything! Probably the worst customer experience. I have ever had especially considering this is a premium product.

Very nice place to see Audi collection.

Purchased an A4 from them back in the end of August. I live 190 miles away and had a meeting in town and they had the car with options that I was looking for. The sales transaction was easy and everyone was very helpful and attentive. I would say that's were it stopped. I originally purchased an extended warranty with the vehicle which can be canceled at any point. The following week I called to ask them to cancel the extended warranty. I spoke with a gal in Finance that said she would get the information over and have the termination documents to me to sign and return. It was coming up on Labor Day weekend and they said that I may not hear back until after the weekend? Ok, let it ride for the time being. The next week having not heard from them I called again and asked for the individual I worked with in the finance department and asked to chase him down. I finally got to talk to him and request the cancellation. Again sure will get the documents over to you to sign and return to cancel the warranty. Nothing. Next step call back ask to speak to the GM, whom talked to me and indicated this should not be happening and that he would get someone on it to take care of the request immediately. We are nearing the 30 day mark to cancel without prorating the funds. I received a call back from a different person in the dealership and we went through the paper signing and sending the documents I needed. Fast forward 30 days, end of October I STILL have not seen anything from the warranty company (Audi extended service plan) so I called the company and inquired. They stated that they never received the paper work to cancel the warranty. WHAT? I asked if I could send them the documentation that I sent the dealer and can process it through them directly. They asked for me to send it over. Here we are almost all the way through November and still nothing showing up. I would expect the dealership to have resolved this long ago but their attention dealing with the transaction stops the moment you walk out the door. Unless you need service, which i don't. I travel a lot so I don't have a lot of time to attend to these details and would think that a credible business would follow through to make sure your taken care of. Not here! Unfortunately they are too far to just drop in to say hi and get it cleared up and it's almost impossible to have anyone return your call to get assistance.

We always get great service when we come to Audi Bellevue. We have owned/leased 6 Audis so far and every time we come in for a service, Dave Paris takes extra great care of us. We always appreciate the professional and courteous service we receive. Thanks Dave and the entire crew at Audi Bellevue. WILL & CARMI

I had an excellent service experience. The loaner was great, everything was delivered as promised and on time.

Dan was communicative, his tech diagnosed the problem and got it fixed. Car was cleaned and was don the next day. Having a loaner huge positive for me as I live several miles from the dealership. Great job Dan!

Helpful and expert people around to suggest what's good for you and your car. Thank you. Also, riding with Mic and Butch is always a pleasure :)

This is about the service department. Even though I wish our car would break less, it's a joy to drive and we love it! Audi service has always been super helpful, friendly and easy for us. They top off oil, ad-blue, etc, for free, wash the car for free, provide shuttle service, cookies while you wait, etc. It's not cheap, my head spins when I see the bill, but if you want the very best parts and service for your car, this place was flawless so far for us.

My initial experience couldn't have been more negative. My wife and I hung around for about 20 min early on a saturday morning just trying to get someone's attention. Finally I just walked up to a sales person and asked him if I could test drive a Q5. He photocopied my license and allowed me to drive one. I liked it and asked him if could explain to me the features models etc. He said there was no time. I asked if he had a brochure - he said he would email me one right away. Never received it and called dealer back twice for it. Seemed like I wasn't considered a serious buyer (which is weird since I have bought an Audi from them before and a Volvo (when they were Barrier). on Monday I called and spoke to MIR - who was superb - Apparently they were trying to email me to a wrong address - misspelling my name (despite having my drivers license copy) I came in spent about 45 min with MIR and bought a new car. If it wasn't for the fact that the dealership is right by my office I never would have returned after the awful initial service - but the quality of service by MIR was superb and I felt like I got a good deal overall. Ideally I would rank my initial experience 1 star and then my follow up with MIR 5 stars - so I average it out at 3. MIR's follow up has been excellent and he knew the details of the car in and out. He is superb!

Online response was quick and lead to an in person meeting with a knowable sales rep. The demo ride turned into a sale and delivery of the car the next day. The delivery process was easy and all of my questions were answered.

Purchased my car from this location and it was a smooth and enjoyable experience. I bought the Audi care and had my first service performed. Kevin was great, fast, straightforward, and very friendly. Great experience.

I am hooked on Audi?s now, but Audi Bellevue?s customers service as well as service repairs have got me hooked for life on their dealership. From the front door to the service managers to the parts department, everyone is knowledgeable, friendly, and committed to customer service.

Great customer service experience, easy and painless!

I brought my Q5 in for a 35k Service and was very pleased with all aspects of the process, from the coffee and periodicals in the waiting lounge to the exceptional quality of the loaner car. All in all, an excellent experience.

Recently I had a terrible experience with Audi service department. Here I want to share the details: 1. When my car was serviced and I was going to drive home I noticed that "check engine" sign on the dashboard. I had to wait for half an hour for them to fix it. 2. One of my problems was "configuration issue" of Audi connect. When I came to service in the morning I spent at least 15 minutes to describe in great details what the issue is. When I came in the evening all they said to me is it works fine you need just to configure it properly and our service specialist will help you to resolve it. My question is why it was not fixed before I came in? Why should I waste my time describing all the details to service man again? And then waiting for him to locate the settings in the menu of the car, reading online manual and finally he said that the problem cannot be fixed this easy and he will call me back tomorrow. Why don't do all this before I came back? 3. In general I feel like the people there are very relaxed and don't try to solve your issues if they have a chance to do so. The first thing they will try is redirecting you to the dealership where you bought the car, call the service support or do whatever to get rid of you with your car problems.

I was disappointed that my car did not get a car wash like it used to.

Waited in the showroom for 30 minutes, ready to purchase a q7 and no one approached my husband and I to offer assistance. Never going back to this location.

Terrible service and bad attitude. Lied to us about sending the paperwork for registration to our state. Couldn’t tell us where the car was when it had been shipped. Totally incompetent without the level of service anyone would expect from a ‘luxury brand.’

Great job. Also gave me a loaner that was great. Well done.

The Audi of Bellevue , the serviced very nice and great.

My recent experience dealing with Audi Bellevue has been great. I was clearly explained the details about the car as well as offered a very good loan rate. I would recommended this business to other people as well. Morten has been exceptional in providing service.

We had a coupon which we provided when we dropped off the car for service. It was conveniently lost and forgotten when we picked up the car so no discount.

My experience with Audi Bellevue has been very positive. The staff has always been very polite, helpful and efficient.

Dan was great! Brought my A6 in for service. Dan was helpful, friendly and quick. My loaner was good, they serviced my car, found another issue that they resolved and communicated clearly. Really great experience! Thank you

There has been great improvement in the service. Sad you lost the car wash as it was so convenient!

I needed a headlight replaced--it was under warranty. Everything was handled courteously and with total professionalism. I chose to wait on the headlight replacement--it took about 30 minutes including a complete cleaning of my Q-5. The waiting room was a great place to read the day's paper without disturbance.

I purchased a 2017 A3 E-tron last weekend. Ben, our sales rep, was very straight-forward and helpful. The price was reasonable. I love my new car and this was by far the easiest and most pleasant car purchase experience ever.

From my phone call in to walking out of the store with the car, I received excellent customer service from the sales rep (Mushin). I never felt pressured, and I always felt I received an honest answer for every question I had. I would absolutely recommend this dealership (and my car, which I love!).

Had the R8 in for service. They found that my drain plugs had been stripped and replaced them for me. The people at the counter are incredibly helpful and polite. They got my R8 back to tip top shape after the maintenance for less than what i was quoted. I woukd reconend them to anyone whi wants a top notch dealership with top notch cars.

Excellent, as usual from Audi of Bellevue. Friendly and efficient team.

Benson at Audi Bellevue was fantastic!!! There was no pushy sales pitch, he was personable and let us make the decision without the hard sale. The process was quick and way more enjoyable than I anticipated. Thank you to Benson and Joey...you guys are amazing!!!

my Audi Q5 Fault Light came on, Audi dealer's appointment availability was 3 weeks out. but once I took the care in, it took them 1 hour to fix it. the reason for 4 star is the fact that I had to wait 3 weeks to get my car in that is under warranty.

Excellent service and Kevin Reed's outstanding customer service is why I've had both my Audi's serviced at this dealership for the past 5 years.

Alberto was a pleasure to work with, I love my car thanks so much for all your time and making my b day with a beautiful 2018 Audi S3! One happy lucky girl!!!!

Flawless. Ben is the best. Look for him and he'll make sure you're well treated.

Loaner was great. Q5 in for oil change and 25k service. Waited for my car to be ready for over an hour, no call earlier to let me know it wasn't ready (I came an hour after they estimated completion). Driving home the oil light came on saying it needed oil. Dealership already closed. Extremely frustrated, particularly because in that situation one doesn't know what the issue is immediately post oil change. Did they put the oil back in? At that time I didn't know how to proceed and they had no way to get in contact and figure that out. I did put oil on my own hoping to ensure the engine wasn't in danger. It worked out no thanks to Audi. Their response the next morning was not informative and did nothing to make me feel confident that they understood the gravity of this situation.

Took my Quatro in for 30K Service. Got a loaner and was out the door in minutes from the drop off. They finished up early and called to let me know. In my experience the loaners have been great. It was an A4 with less than 600 miles. Fun to drive. My only complaint was that I had to stop and put a couple gallons of gas in the loaner. Other than that, this experience was similar to all my experiences in the past with this Service Department - top notch.

Both Nico and Vivian were very helpful in leasing my Audi Q3. They went above and beyond in order to get my car from another city in WA. Vivian communicated very well and kept me updated every step of the process. Not only that, but they were able to get my car very quickly before the date I needed it. Great people overall! I had a great experience at Audi Bellevue.

Great with Muhsin from start to finish. he was super helpful.

Very helpful staff. Even though I was buying a used BMW, no one tried to sell me an Audi. I requested some help five days after buying the car and they responded promptly. Only thing is the car I bought has brakes that squeaks a lot. Need to get that looked after but was expecting Audi would have taken care of it before selling it to me.

Straight up professional dealership. No games and the service department is top notch. They will go the extra mile to fix problems and if you schedule in advance you can get hooked up with really nice loaners.

Recalled Takata airbag replaced by another NOS Takata airbag in Audi A3. They don't offer new replacements

Got a new car from Audi Bellevue, and I enjoy driving with it very much. Muhsin was very friendly and helpful to get a price that I could accept. He also showed me the detailed demonstration of each function in my car, and made general settings for me based on my preference. Before I talked to Muhsin, the only thing I'm not satisfied with is the test driving, that is I have to have my car insurance ready to do the test drive. But this is my first car and I don't have any relatives here in U.S., how can I get the car insurance without a car, and why should I maintain the insurance when I haven't decide which car to buy. At least the store should have their own insurance which is also applicable for customers who don't have a car yet. It is also fine for me to sign an agreement to pay the deductible if there's any accident. But when I met another salesman at my very first visit, he didn't even ask if I could use their company insurance, and said the only way to do the test is to drive in the parking lot... I mean, what is the point of test driving a car at 5 mph? And his attitude made me and my 2 friends feel we were unwelcomed and we were all disappointed. Anyway, thanks to Muhsin who helped with my car purchasing experience and finally earned my business, I got a car that I'm always interested in.

Trevor in the Service department was professional, very helpful and a pleasure to work with. Same as my prior experiences with the other Service team members.

One of the benefits of buying a car here was lifetime washes, which I was very appreciative of. Turns out the car wash closed at the end of August, as the city of Bellevue claimed the property for the expansion of the light rail in the area. I was very disappointed to find out that the car wash will not be relocated. It seems the dealer and the city should have been able to strike a deal to make this happen. Not impressed with this dealer's commitment to customer care.

Very happy with the service. I would recommend anyone to this place.

Julie Estes in the service dept. is outstanding...went above and beyond to get my car door fixed (cable broke)...car door was fixed under warranty within 3 days...she was accurate, honest and made it easy for me with my work schedule (loaner car was quite nice too...wow)! Thank you Julie E. & Audi Bellevue Service

Fast, efficient, professional, nice loaner car available, no hassle. Problem solved and the car runs great.

For the service department, they are still at a very high level that was created by the Barrier name. In terms of the sales, it is a rotating door. Never the same sales team expected by privately owned Barrier most likely because of poor reimbursement and benefits for autonation employees.

Service Manager (Dan Rubin) provided us outstanding service.

My initial experience was great, I called and spoke to Nico about a used car I saw online. I arrived and was pleasantly greeted. Took the BMW for a drive and it had a warning light on. Nico advised me that he would have it looked at and follow up. I didn't hear from him, so I followed up, took about 5 hours for a return txt. Told me that an appointment was made the following week at the BMW dealer, timing was ok, told him I was still interested. That was three weeks ago, he never followed up and I wasn't going to chase him down again to do his job, which is to sell me a car that I'm interested in.

I always get excellent service here. Consistently friendly, professional and helpful.

I requested a loaner car online and went to drop off my car and they ran out. The service person then just stared at me and didn't offer any other options or form of compensation. Thanks Dave.

I do not believe my car is truly fixed. I mentioned that my "software" for my NAV system is really problematic. I did not get any software updates and it is still performing erratically. I have provide clear examples of this and was not taken seriously. Case in point. Your service team could not even perform a software service reset and had to do this manually. I would like this addressed. Also I noticed my google maps does not display correctly businesses and POI. Yet another tell that this system is not 100%. I was surprised that my car was not washed either. Usually this is the case for most dealers.

Kevin Fountain looked after me really well. Scheduled Brake Pad replacement on his recommendation following a recent service. He explains what/how much and when the car will be ready. Having anything done at Audi especially something big like Brake Pad replacements is expensive but you do get great quality service/attention/ and communication from Kevin and his peers at the service center including a courtesy car ride home and back again at the end of the day.

Benson is one of a kind salesman. As he helped me out throughout the process, he explained things with great patience and listens to the customer. He doesn't try to sell you things you don't want to try to understand what I needed and recommend things accordingly. Alex, who also was part of the process was also very direct and made the process easy and smooth. Would totally recommend others to buy from this location as I'll definitely be coming back for my next car!

This has now happened to me two years in a row. I took my car in for an oil change and since picking it up there is a loud clunking noise coming from the front end any time I turn or hit the brakes. After calling to tell them about the issue they weren't able to schedule me for an appointment to look at the issue for another week and a half (or 3 weeks if I want a loaner to drive). So I am stuck with a potentially unsafe car or will have to take it to another shop and pay to have fixed whatever Audi Bellevue did to my car. I should have learned from the previous time this happened. I will definitely be looking for another shop to do my maintenance at from now on.

Service Advisior: Alexis Mootz was top notch! She took care of my service request with high priority! Couldn't ask for better customer service experience!

I wanted to test drive a RS3. Knowing they only had one, I called and made an appointment with a specific salesperson (I'll leave them unnamed). When I arrived during my 30 minute window. The salesperson was helping someone else and the car was parked IN the showroom (the engine was still warm so it must have been outside before that). For the half hour I was there the salesperson never showed and I was not able to drive the car. This was a very disappointing experience. If I had just shown up out of the blue this would be totally acceptable; however, after making an appointment my treatment was very frustrating. I'm leaving 3 stars (and not lower) because the woman who helped me was polite and apologetic, and I wasn't defrauded like some of the more negative reviews here.

Horrible experience! Had my car in for service and had next to no communication with anyone for a week. When I did get my car back, it broke down in the middle of 405 20 minutes later. I wouldn't recommend this dealership to anyone.

Kevin Fountain was the service guy, who was warm, fast, and accurate. Mike gave me ride to and from work. I was a little late after work and he made a special effort to pick me up to make sure I can get my car that day. Thanks guys!

I received my first oil change so unable to remark about repairs

the service and the staff couldn't have been more knowledgeable, or courteous and I got my car back looking much better and in better shape than when I gave it to them

Staff was very courteous friendly, good driver for bringing me home

I recently purchased a vehicle from here and I'd probably have to say it was not the best purchasing experience. The sales person was nice and let us go on a long test drive and really get a feel for the car which was nice. When we came back to essentially try and purchase the car I was hit with a terrible value on my trade which was a few thousand less than what it was worth on KBB which they claimed was a great price for my car and everything, which it wasn't. I couldn't even squeeze any more money from them since they buy low, sell low and won't let you dicker with any prices. I was even told if I wanted a keychain they couldn't include it into a deal which was about the stupidest thing I've ever heard since previously I was gladly given a few oil changes and shirts out of a car deal. That wasn't even the worst of it. My family and I spent darn near all day there on a Sunday and since I didn't have one piece of information they wouldn't let me take the car home and come back the next day in the morning, which I already had planned on doing to give them. I know for a fact any other dealership would do this and gladly let you take the car home. We were told we couldn't because of some story about a guy taking a new car down to Oregon and coming back with 3,000 miles on it from the weekend which makes no sense because Oregon isn't even that far away. So we confirmed with the finance manager to come back and meet him at 9 AM sharp to finalize the paperwork since I had to be to work at 11:30 am and had to drive all the way back to Tacoma with traffic and everything. The next day came around and we arrived at the dealership at 8:45, which was earlier than expected because traffic wasn't that bad and waited till 9 AM in the dealership. We didn't even see the finance manager and then later on at 10 AM as we waited were told that another person was doing it and not this guy which confused us. Apparently he called in and wasn't coming in that day despite us talking not even 12 hours earlier about meeting at 9 AM. Time marches on and on and finally we were able to go into finance around 10:45 which was ridiculous since we waited around for almost 2 hours and were promised it'd be ready to finalize at 9 AM. At this point I was really upset because I had to drive home and then go to my work in Kent all with traffic by 11:30 which obviously didn't happen. The whole situation really made me think whether or not I should buy the car, but ultimately that I'd never go back to that dealership again. On a side note, whoever tried to buff and polish my black car did not know what they were doing and marred up the paint and scratched it really badly which I will have to now fix. While we waited we went to service to try and see what the next service was for the vehicle and we weren't treated that well and got an attitude when asking questions. When we first arrived at the dealership the previous day my family and I were inside the showroom for a good 10 minutes before someone came up and asked us if we needed help or anything which also didn't sit well with me. It just seems like since we are young adults in an Audi dealership people don't think we could afford one and don't say hello or anything tonus which really is rude since we are future customers. Overall out of the many cars I've owned this was by far the worst buying experience ever which I hate to say, but it's true.

The operator was extremely fast and friendly. The sales associate that I spoke with told me that all three diesel Q5 models that Autotrader has on are sold and that Autotrader leaves the add up even after they have been sold. This is where the problem comes into play..They then try to switch to a in stock unit . I don't think that a customer that is calling for a diesel wants a gas car. This is where the auto industry gets known for the lying sleazy behavior... So why try...lack of ethics...That's why..I will never step into a business that acts this way and neither should you.. BUYER BEWARE...

Cole helped me with my purchase and was so helpful. He made me feel comfortable and was very pleasant, light, informative and funny. What more could anyone ask for esp in such a stressful situation?! He went out of his way to help me. With the lease and going over the car with me. I would recommend him to anyone. He was the main person I dealt with. I leased the car.

My repair experience was great and I would recommend it to a friend

Prompt timely service, caring and skilled staff

Totally love my new Q7!!!! Everyone should experience Audi at least once, the drive is incredible. My salesman Cole we top notch. He did not miss a beat was not pushy or "car saleman like". Oh and the deal he gave me wasn't that bad either. Way to go COLE!!!

Pretty traditional dealership. Have to negotiate everything. They need to move on to the modem times.

As always the service was excellent. They always seem to go the extra step

very friendly staff with knowledge of the car. provided good advice regarding future car purchase.

Great customer service and very quick! They were very helpful and accommodating with my kids

All staffs very welcome. Our salesman very profesinal nice and detail make sure we understand all inf. about the car that we interested. The day we pick up car he come to car make sure we understand how to function use of our car. 2 days later, he call follow up how we like the car. We are very appreciate of service that we got.

I would give them 0 stars if I could. They overcharged me tax for $68 which I believe is illegal. They performed an oil change on the vehicle and didn't bother to replace the crush washer so the engine leaked about a quart of oil on to my driveway. I ended up fixing it myself after getting the run-around for almost a week. Finally they only provided one key fob so I am on the hook for an additional $200. Avoid these guys if you can. They have terrible reviews elsewhere as well.

The entire process was simple and quick, from first contact to document signatures. The salesperson had the car washed and our scheduled appointment was right on time.

We picked up our 2018 Q5 from Audi Bellevue a couple of days ago. This purchase was the easiest car buying experience I have had. From the beautiful facilities, very helpful receptionist and excellent sales staff the whole thing took 2 days. I went on-line and requested the car and options we needed. Audi Bellevue (AutoNation) called me the next day. We went in and picked up the right car with the right features and the right price.

Went in for a few random items, after much miscommunication and LACK of communication, my husband went to pick up my car. Was extremely displeased with the final invoice. Had been told it would be a very different outcome, I called and spoke with the manager and a very helpful service gentleman. Could not be happier with the outcome and how they did their best to right the situation. That is customer service and leadership.

Excellent buying experience from initial discussion through delivery of my S5 Sportback.

The guys in the shop are so kind and helpful. However, the service manager (Harrington) was the most unfriendly, no-first, negative person I've ever seen in a service environment. He was unhelpful, deflected my questions and was quick to continually point out how he 'could NOT' help unless we itemized cost after cost. My windshield wiper got mangled in the Audi car wash and the guy in the shop stopped what he was doing and helped right away and Mr. Harrington was quick to tell me it was my fault, he could not help me but would order a new part and charge me to look at it. Mr. Harrington is a pretty slimy guy who only cares about costs and assessing fees VS being a good person and trying to help. He also told me "Your Audi will have no value after 50k miles and all the electrical systems will fail, you should buy a new car but hey your 2013 w/ 37k miles isn't likely worth much." Yuck. Everyone apart from him was awesome.

I know that anytime I take my car in for service at Audi of Bellevue that everything is going to be handled perfectly! The staff are friendly, professional, and always making sure that every detail is taken care of!

Our service advisor David Repp was awesome! He made my service experience easy and simple. He provided me a rundown on the service scheduled. Thank you so much,, Noel

Great experience. Knowledgeable staff, who were on top of every detail and communicated any change/update in a timely fashion.

Just got an amazing lease deal with them. Gino and the team there went above and beyond to get me into my new Q5. I am truly impressed with how hard they were willing to work for me. They stayed there until 9:30 last night to get my deal wrapped up. This was the best car buying experiences I've ever had! Thanks again Audi of Bellevue!

wow i have called the leasing guy 3 times to discuss the end of my lease and getting new Audi, but he has not called back to discuss in 2 weeks. Painful!

Just got an amazing lease deal with them. Gino and the team there went above and beyond to get me into my new Q5. I am truly impressed with how hard they were willing to work for me. They stayed there until 9:30 last night to get my deal wrapped up. This was the best car buying experiences I've ever had! Thanks again Audi of Bellevue!

great service and quick time, long wait time for shuttle drop off.

Made an appointment for 9:15 am to get a new key programmed which I bought from here, asked them to check the tire sensors since they went off. By 11am was told it was done, all they did was check the tire pressure and reset the sensors, I had to ask about my key which was the reason I made the appointment in the first place. They finally said they would start on that, didn't even get an apology. I don't know about their sales department but the service department was very disappointing, I will not come back here again I'll take it to Tacoma.

it is my pleasure give the feedback for Alberto and he has given me the outstanding service in order to attain the things at the Audi showroom and all other concerns related to my car. highly appreciated for your help.

I had a great experience with Audi, the sales guy (Gino) was very helpful, he helped me in everyday possible to get a good deal, he was too patient with me and I would definitely recommend getting a car from these guys.

Not too happy. We spent $20 grand on an Audi and we were told we would get the owners manual sent to us after we purchased the car with the plates and other paperwork. We did not get the owners manual. After repeated calls we were told we could only get it unless we spoke with the sales person who sold us the car. We have called numerous times and for some reason this sales person is never there. We expected them to deliver what they promised.

I love working with Julie in the service department.

Avoid this place! Front desk lady talks to you as if she is CEO of Autonation. Finance Manager told me he knows his stuff and makes no mistakes but still could not transfer my plates in 1.5 months. Salesperson bribes and offers me 3 times gas fill for writing good reviews about Audi of Bellevue. Called many times and got answer we are busy.

Traded in my TAV4 and got the new Q5 (2018). Really enjoyed the shopping experience.

Several months ago I received a notice saying that my A6 was being recalled defect with the airbag. I've been waiting for months now with no sign when this will be ready. The recall notice cautions against driving the vehicle. It's not their fault but it would be nice if I could a least send an email about this issue and not have it bounce back. In the meantime the cars been in the driveway for months and probably will be there for many more.

It was an awesome experience buying my car at Audi of Bellevue!

I loved working with Sam (Samuel Moradbakhti). He was easy going, low pressure, honest and fun. I feel he helped me get a great deal and was flexible with options that worked for me. I love my new S3 and really enjoyed my experience at Audi of Bellevue.

Wonderful experience! Our sales person was very personable, knowledgeable and helpful.

I took my car in for oil change. The service advisor was really rude. I brought up problem in starting my car sometimes and he just assumed it was the battery. He only offered to have the service staff to look into the battery but did not offer any follow-up. It would seem he did not want to assist me at all. It bothered me enough to write to Autonation. I was also contacted by Audi America since I filled out their survey. Autonation said they started an investigation. I did not hear anything from Audi America. Overall, despite high marks in customer services in Consumer Report, I am very disappointed with the services I have received. I received services from them a few times in the past few years and it was never pleasant. I DON'T RECOMMEND their service department.

Wonderful processing. Good communication and make me happy.

Was better when it was Barrier

I needed to drop off my Q5 for service, and the Audi of Bellevue Team was excellent as always. Drop-off and check-in were easy, they had a loaner ready to go, and they had the work completed early. Thank you

It was great customer service experience! Thank you for taking good care of your clients.

We loved our buying experience at Audi Bellevue. The staff was friendly and informative. We had been looking a long time for a new car and had visited several dealerships. Our experience with Audi Bellevue was the best by far. I will highly recommend them to anyone in the market for a new or used car.

They were having two face. They are looks a such as nice but working like bottle of the line.

Great service at the check in and check out. I didn't give 5 stars due to the difficulty getting through to service desk on the phone and having to tow vehicle back to their shop after a major service.

Great organized service department. Loaner car great. After having the car back a few days I had occasion to open the hood. The area above ten motor was full of almond pit remains. It appears that some rodent has started to chew a couple of wires. Not new. I am just surprised that nobody mentioned this. All cleaned and good now.

Our experience at Audi Bellevue was wonderful. Chase was friendly and knowledgeable and made the process really simple. We love our new (used) car and we felt comfortable and confident working with this dealership. Chase was wonderful with our kids, who were running around while we were chatting about details.

Normally great service but..... On my last visit for a simple wheel swap and new summer tires, I noticed that alignment was not done correctly and that the steering is off by 10deg. The car still tracks straight but the steering wheel is not at the 12 o'clock position. Pretty disappointed that I have to take it back in a week later to have the matter addresses. I would expect them to test drive the vehicle to ensure that everything is correct for a premium brand dealership.

I love my 2012 Q5. Best car ever. Rides quiet, I sit high enough to see well. The pick up is great! I trust my car and the dealership where I get it serviced.

These guys have been moving steadily downhill for a long time, but selling to Autonation has been a new low. These guys are terrible at basically everything. I _almost_ walked out of the sale (buying my off-lease car) due to the finance guy. He was basically the cartoon villain version of a finance guy. Avoid, avoid, avoid!

entrance to facility is tough, sales people were professional. Good experience. Car has a few issues that need resolving, scratches on wood near shifter and a sound emanating from the glove box, which, sounds like a loose screw. We like the car...

Done timely and correctly. Online scheduling a snap.

Audi Bellevue salesperson names Muhsin is a very polite person. He helped me to buy a car and I loved it.

Great experience. Vivienne the sales agent helped us with the purchase the used car in December, and we just had our first service in April. Loaner car option is great, and it took less time than expected for 15k service.

Just bought my TT from them. It took less than 3 hours from the time I left my house to having the car in my possession. It was easy, quick and they had the car I wanted.

Top notch Customer Service!! Explained results of inspections to me clearly and discussed potential next steps and when they might be needed.

Ben Lim was outstanding. He was efficient, down to Earth, and personable.

COLE LANDCASTER PROVIDED EXCELLENT SERVICE. DEALERSHIPS RATES 5 STARS IN MY OPINION. THIS CAR IS PROBABLY THE BEST SMALL SUV ON THE MARKET.

Fantastic new car buying experience, gave me a firm trade in quote with out even visiting dealer and it was 2K more than other dealer. Easy to work with, Super nice people. More than fair on price. Drove up from Tacoma past the dealership in Fife. Yuran Chang helped me and she was awesome!

Loving my new Q3 and Jacob Ajoub was great - very patient. Every time we returned from a test drive, we asked for yet another car to drive. Thanks!!

Purchased 2 new Audi's over the last 10 years. I trust them enough to bring them in for maintenance too. Technically the first car was under the Barrier Audi name. From my experience they still hold true to the same values.

I have owned my car now for 9 1/2 years. I know that having the dealer do the service on the car is going to cost more than if I took it to an independent shop. I have several complaints about the current service. First, the carbon removal from the valves. This is an engineering design flaw that requires that I take my car in for this service every 35k miles. Last time I had the service done it was $1200. This time it was $1900. I'm not sure what justifies a $700 increase in 4 years but I'm sure it is about making more money. If Audi truly stood behind their products, they would not charge someone who paid $75k for their car thousands of dollars more over the life of the car. Simply ridiculous. The 75k maintenance service covers a lot of component inspection and replacement if necessary. This is one of the big services. On this current service, the glove compartment lighting was inspected and found to be working. This hasn't worked in a few years. Obviously this wasn't checked. The wiper blades were also inspected and found to be in good condition. This is also wrong. The driver side blade is in need of replacement which I was going to do be didn't because this was covered under the service. I hope that Audi and AutoNation will strive to do better in the future. Otherwise, I may take my business elsewhere.

Buying an automobile was actually a pleasant experience! Esp. at Audi Bellevue, it was a very good experience, without the usual hassle or angst of buying a car. From the very first email exchange with Ben Lin and throughout my interactions with him, including my purchase, he was very responsive and professional. He was also very knowledgeable and when I mentioned I was planning to check out the competition, he even encouraged me to do so, confident in Audi Bellevue's reputation. I would highly recommend this dealership and working with Ben, specifically.

I bought a used 2009 Tiguan about a month ago. I know a used car with 80k miles will have some issues. I didn't expect it to be in the shop for the third time already. Our sales guy, Chase, was friendly enough when making the sale, but hasn't been good at answering emails after that. The day after I bought it a sign popped up in the digital display, coolant was low. They have no technical service on Sundays. On Monday they topped it off, VWs are very sensitive, they said. A couple of days later, a lot of liquid under the car. Apparently a hose was punctured, something the "125 point inspection" didn't catch. Now, the backup camera fails pretty frequently, and also the parking break, it gets stuck. A bubbly sound can be heard when I turn off the engine after a dive, and the suspension squeaks when going over a bump. They just called, they basically can't do anything because it's not an Audi. I still have the Autonation warranty, but apparently it's not covered. They tell me to take it to a VW dealership, on me. On top of everything, they sold it without a user's manual, and one of the keys doesn't work. Of course, no heads up before buying it. I have to take the key myself to a VW dealership to have it reprogrammed. When I buy a car at Audi I'm prepared to pay more, because it should be trustworthy. I shouldn't have these problems so soon after buying it, I could have bought it off Craigslist and paid less. They send automatic emails asking me to tell people about them. I'm doing that. It's obviously not their main business and probably not worth their time, but they don't need to make it that clear. I bought a 15 year old Focus a couple of years ago at Lee Johnson, and sold it two years later without having had any problems. I've lost all confidence in the car, which is driven by my wife and baby daughter. I need a reliable car for that. I'll have to keep it for a while, imagine the question "why are you selling your car a month after buying it?" I'd have to pay someone to take it. I was planning to get an extended warranty, but it doesn't seem to be very effective anyway. In short, I feel I've made one of the worst purchases of my life.

Great experience. Would buy from Audi Bellevue again

Mir (sales) was top notch, very informed and prepared. We switched gears and went in a different direction and he still found a car for us. Paperwork was what it was. The warranty person was pushy and bordered on unprofessional. The deciding factor was the trade valuation, which was dead-on average on KBB. Other dealers had been low-balling. Overall a good experience.

I had been looking for a new/used vehicle and a Q5 was one of my options. We had purchased my wife's car there last year and they had treated us very well. I saw a vehicle on their site that had all the options I wanted and was able to schedule a time to go see it and do a test drive. I loved the car and was in and out of the dealership in record time. The sales person Joey was great and the sales manager Matt ( who was the sales person who sold us my wife's car ) was great as well. Answered any questions I had and had everything ready when I came back in a few days to pick up the car. As painless and enjoyable experience buying a car as you could hope for.

Would have gave it 5 stars if the sale process was better. Audi should not play in the same category when it comes to selling their cars. What I mean by that is you should not have to spend all day long to finalize a price and get a deal. All these back and forth with a sale manager is so GM or Hyundai...not Audi a premium brand. Advice to the management team - empower your excellent staff and sales rep to make decisions and offer deals.

It got an excellent deal and excellent buying experience.

I had a terrible experience here. I bought a Certified Pre Owned 2009 VW Tiguan here. The morning after I bought it the coolant sign was on, so I took it back to check if there was something else. They say was only the coolant. Two days later, my car was loosing a lot of water and coolant. Only after that and my complains they fixed it. I never got to get my car 5 days in a row to made up my mind (which I should have made after the first incident). When I finally got it fixed, the sales person took 3 days to answer an email (only after my follow up email). The car is still into the 90 days warranty (I bought it 2 weeks ago) but already has an issue with the rear camera and the parking break. I called for an appointment and they gave me one for 20 days from today or 12 days from today with no loaner. So, I'm missing a lot of days of warranty there. This is not what you expect from an Audi dealership. The sales person that was so kind and quick to answered when we first contacted them, barely answer the emails now. I wouldn't buy anything else here with such a poor customer service. I truly feel scammed by them with the car I bought.

So many cars I like. We are looking for a R8 but got to sell the F430 first. Down grade you say? Yes, but more affordable to maintain.

Had a great time with Bellevue Audi last weekend helping us choose a new car. Couldn't be happier with both our salesperson, Alberto, or the car. Thanks Bellevue Audi!

Sales person was very professional, and knowledgeable

I am absolutely in love with my new 2017 A3 and also super happy about my choice to get it from Audi Bellevue. I highly recommend Mushin for all your new car needs. He was able to answer all questions efficiently and effectively. He never pressured me either. The finance gentleman Eric is also great! Audi Bellevue is amazing and will have a long relationship with them.

Purchasing our 2017 Audi Q3 from Audi Bellevue was probably the easiest car purchase we have ever made. Alberto was friendly and knowledgeable of Audi and this was truly a no-pressure experience. Alberto offered suggestions and answered all of our questions. We are enjoying our new Audi Q3. It is a quiet and comfortable ride, peppy and fun to drive.

I found the one matching my expectation in Audi Bellevue. Even though it took several days to resolve some light scratch on the car, overall Audi Bellevue is great. Sales person is helpful and had timely response to my inquiry while other Audi store were not.

Fast n easy wt price lower than what ithers offer.

We love our new 2017 Audi Q5. We had a great experience at the Audi Bellevue dealership. Our salesman Cole was very helpful and friendly. He took the time to explain all the features of our new car. Great customer satisfaction with no pressure to buy. Thank you.

Took me 2 DAYS to get someone on the phone from service to confirm my appointment. I had people from parts and sales answer phone calls but somehow couldn't get me on the phone with anyone from service. I thought Audi Seattle was terrible, I guess Audi just stopped caring when they made their Washington dealerships. Seriously has me questioning whether I want to buy another Audi while in this state. Seriously unacceptable.

Bought New Allroad there. Great experience all around. Highly recommend!!

Great experience purchasing Q5 at Audi Bellevue. Highly recommend!

Mike Kovak was great, he special ordered a car for me after months of looking for the one I was looking for- was great in keeping me in the hllop and staying true to his word.

Having Vivian help on choosing the Q5 I was looking for was invaluable. She went beyond her duties to make sure I was completely satisfied with my decision, answering all my questions and advocating for me in all ways possible.

The customer experience Cole provided was beyond exceptional. I felt at ease speaking to him and knew he wanted the best for me. I'd recommend him to anyone looking to go to Audi Bellevue. He has also followed up with me since getting the car to check-in for any questions.

Was great! Joey was sweet and Gene was awesome. Felt very at home and love my new Q5.

I love my new 2017 Audi A3, and the experience can't be simply put in words. I feel everyone has to go through Audi driving experience at least once in a lifetime, and the fact that I can do this all the time makes me more happy. Even the Audi Bellevue Dealership experience has been great too, everything was well organized and communicated with high emphasis on customer satisfaction. And personally I would like to call out Ben and Blanca who patiently answered my queries, ensured that I get the best deal possible and also a pleasant experience. If I have to relive my last 7 days, I would try to make the same choices again. Thank you, Audi Bellevue

Easy, good customer service, clean/nice facility, love my car!

Great service, friendly staff, and fast process. We're happy customers and will return!

My sales guy was very nice and helpful! Give me good deal, nice facility, clean, quiet , good coffee!

Salesman was very friendly and knowledgeable. Finance and manager were very persistent to try to sell expensive add ons, so be careful about that. Overall good experience.

One on one attention and follow ups, expertise from salesmen, overall good experience

My first Audi and I had some special needs but finally found what I wanted at Audi Bellevue. Joey answered all the questions and more and then made the actual transaction an easy and smooth process. It was actually fun for a major purchase. My step-father owned an Audi dealership and I'm glad Joey was there to help me with my first Q5. He continues to be helpful and patient even when I know he is busy. Thanks to Cole for being an equally helpful backup when necessary.

Bought my first Audi from Audi Bellevue and my experience was very positive. I got a great deal and every one was very friendly. I would definitely recommend this dealer.

I love the car, no doubt about it. This is my second Audi purchase but my experience was not what you expect from a dealership like Audi. A year ago, I went to the dealership for yearly car service. I was told about a deal where you pay $800 upfront and save yourself a lot of green in the long run in servicing. Despite the fact, they knew that my lease will be up in a year, the sale person kept forcing me to go for the deal. I paid $800 and when I went to buy another car a week ago, they told me that the deal is non transferable. Not only that, the tone of the sales team was totally unapologetic as if its not even a big deal. I told them that it is not nice of them to encourage their customers to spend money like this when they know they will not be able to reap the benefits of it. I was indeed offered a free tank of gas as a way to make up for $800 loss. Despite Audi being a nice car, this is my last Audi purchase. Bellevue has a lot of other luxury car dealerships right next to where Audi dealership is situated right now, and I have no problem taking my business elsewhere.

I was serious buying a Q7 or A7 so I called them ahead for a test drive at 2:30pm. I arrived there at 2:30pm and John was unavailable. Instead Joey greeted me on behalf of John 30mins later. We ran all over the place in the rain to find that certified Q7 3.0T and then he said I can't test drive that car because someone made an offer? Ok...I guess I understand... Then later I asked him if I can test drive an A7...he looked at me all weird and told me "why do you want to drive that car?" What? I am here to buy that stupid car! Wtf!? He told me to wait at the lobby. Waited 30mins and I left telling the front desk person that noone took me seriously. Then when I was leaving, John was pulling the same Q7 and told me if I want to test drive...I thought that Q7 cannot be driven because of an offer. I was so in shock! Joey intentionally refused to test drive that car to me! It is probably because I am asian or I have physical neck disability. Either case, I find it very disturbing. It is the worst dealership experience EVER!

I was serious buying a Q7 or A7 so I called them ahead for a test drive at 2:30pm. I arrived there at 2:30pm and John was unavailable. Instead Joey greeted me on behalf of John 30mins later. We ran all over the place in the rain to find that certified Q7 3.0T and then he said I can't test drive that car because someone made an offer? Ok...I guess I understand... Then later I asked him if I can test drive an A7...he looked at me all weird and told me "why do you want to drive that car?" What? I am here to buy that stupid car! Wtf!? He told me to wait at the lobby. Waited 30mins and I left telling the front desk person that noone took me seriously. Then when I was leaving, John was pulling the same Q7 and told me if I want to test drive...I thought that Q7 cannot be driven because of an offer. I was so in shock! Joey intentionally refused to test drive that car to me! It is probably because I am asian or I have physical neck disability. Either case, I find it very disturbing. It is the worst dealership experience EVER!

Thank you Audi @ Bellevue and Morten Bjerregaard for excellent service provided while we were at their facility.

It was a great and fast experience. I did a lot of research for a couple of months prior to my purchase and had decided on the car I wanted to buy. Their price was very competitive and we received great value for the price we paid.

They never cease to amaze me how much more they are focused on making money compared to making their customers happy. Just a month ago I did a big engine repair with them for which I paid over 3k, which went well over their initial estimate, which is especially surprising taking into account their "10% OFF" promotion at the moment. A few days after the repair, I've started my car and engine began to vibrate and a check engine light came up. I checked error codes (with code reader from AutoZone) - "possible open electrical circuit on a driver side of the engine". The same day vibration went away, and few weeks later I scheduled the visit to Audi service center. What do they do after me showing them print out (from AutoZone) with the specific error code and asking to double check electrical wiring if there any issues occurred after their repair?! They take it as an opportunity to charge me $160 for diagnostics, just to tell me that they see sporadic error code, but it is not active now. Of cause, they mentioned that car still has some minor old issues and quote me price tag for fixing those. :-) Thankssss.... Well, $160 is very expensive engine code check up, especially because I highly doubt they even looked at those wires (my original request for checking). Obviously, it was too much to expect that they could take responsibility for issues occurring soon after their repair when it's always easier to be creative and fix blame on something else.

Amazing service with nice and helpful salesman and I just love my new car

STAY AWAY FROM HERE BY ANY MEANS!!!! If you want to be lied to, taken advantage of then treated like garbage then this is the perfect place for you. I purchased a vehicle here over a month ago and was told by my salesman the extra fees I was paying on top of the vehicle price was my DMV/Registration and plate fees. THIS WAS A LIE. I have tried to get in contact with the salesman Joey Rothstein who has made empty promises about helping me get my money back, and as time progressed been he has been exponentially unresponsive. I have also spoken to the General Manger Eric Lackshin regarding this situation. He assured me he would get this taken care of weeks ago and has yet to right this wrong or even return any of my phone calls. I WOULD NEVER RECOMMEND THIS ESTABLISHMENT TO ANYONE! If you work hard for your money and want your business to be truly appreciated this is NOT the place to spend it.

Had a fantastic experience with Jacob Ajoub! Jacob was friendly, engaging, and committed to making our purchase flawless. Jacob and Audi of Bellevue were outstanding and a pleasure to work with.

My experience and trust at this location has been decreasing the more I bring my car here for maintenance. So I bought my 2013 Audi A5 Cabriolet at used car dealership. Brought it here for first time tune-up. Customer rep. was super friendly. I was suggested by the rep. to replace the brake fluid so I agreed to do it. I was very happy at the end of the day when I got my car back. Though, I started to notice the brake starts to squeak in stop and go traffic which didn't happen before. What makes the squeaking noise worst is that during the summer I drive with the roof down, so I can *really* hear it. Here is where I start losing trust toward this dealership and knowledge in their own car. The first time I brought my car in to fix the brake squeaking noise, they told me it was fixed after 4 hours of waiting. I was so happy when I got the car back. However, after several days of driving, the noise came back. So I brought it in again to fix. They then told me they found the problem *this time* and it should be fixed after another 4 hours of waiting. But guess what, after several days of driving, the brake squeaking noise comes back again. So I brought it in for the THIRD time. They told me again, they have pint point the issue and fixed it. And guess what, the brake squeaky noise is still there!! I'm willing to pay whatever to make the squeaky noise stop but i have 0 trust level in this dealership and don't want to waste anymore of my and their time. If they can't fix the problem, I prefer them telling me so I can go somewhere else. It totally ruins my experience with Audi and this is the last time I buy anything from them again.

My experience and trust at this location has been decreasing the more I bring my car here for maintenance. So I bought my 2013 Audi A5 Cabriolet at used car dealership. Brought it here for first time tune-up. Customer rep. was super friendly. I was suggested by the rep. to replace the brake fluid so I agreed to do it. I was very happy at the end of the day when I got my car back. Though, I started to notice the brake starts to squeak in stop and go traffic which didn't happen before. What makes the squeaking noise worst is that during the summer, I drive with the roof down, so I can *really* hear it. Here is where I start losing trust toward this dealership and knowledge in their own car. The first time I brought my car in to fix the brake squeaking noise, they told me it was fixed after 4 hours of waiting. I was so happy when I got the car back. However, after several days of driving, the noise came back. So I brought it in again to fix. They then told me they found the problem *this time* and it should be fixed after another 4 hours of waiting. But guess what, after several days of driving, the brake squeaking noise comes back again. So I brought it in for the THIRD time. They told me again, they have pint point the issue and fixed it. And guess what, the brake squeaky noise is still there!! I'm willing to pay whatever to make the squeaky noise stop but i have 0 trust level in this dealership and don't want to waste anymore of my and their time. If they can't fix the problem, I prefer them telling me so that way I can go somewhere else to get it fix. It totally ruins my experience with Audi and this is the last time I buy anything from them again.

Stopped in to review the inventory. Drove a couple of cars and came home with a winner. All and all a very pleasant and easy experience, except for writing the check! Thank you Vivian for your help.

I was buying a new car. The dealer was able to meet my budget constraints and helped me throughout the process.

We had a great experience working with Cole when purchasing our used Audi Q5. He was very knowledgeable about the vehicle and all its features. He was not pushy and he was very patient with answering all of our questions. We would highly recommend working with Cole. We would definitely work with him again! Thanks Cole!!

Angela and the rest of the staff were professional, friendly and cooperative. There was never any pressure, or misleading efforts as happens at so many Car Sales facilities. I appreciated their fair, no nonsense approach, and the lack of strong arm efforts to add extras to the sale! Best crabbing experience I have ever had!

Vivian helped me a lot on choosing and buying a new car! I am pretty satisfy with the offer I have.

Audi Bellevue is the best dealership I had the pleasure working with. Their staff is very well documented know how to make their customers happy. We bought both our cars from them and every time it was a pleasant experience. The new design and tech of the latest Audi models are awesome too... best on the market.

You will be attended to if you are White. My husband and I visited this showroom today on MLK day, only to be ignored while others were being attended to. Apparently all the associates were busy but as a white couple walked in, one associate appeared from inside to show them 2-3 models in the showroom, while we still hung around. Another customer walked in and was greeted to "hi, how's your day going?," while we waited to be asked what brought us to the dealership. I'm sick of being discriminated against for no valid reason! �

We had a great experience purchasing our new car through Audi Bellevue. They are a friendly and helpful team. We are not happy with our choice of Audi (Q5 2.0T - engine is not adequate for the type and size of car), but that is another matter.

I was in hundreds of dealerships all over the country! They are the worst! Avoid this place!!!!!!!!!!!

I bought my Audi Q5 at Bellevue Audi, Mr. Muhsin Bodur was my salesman. I found him to be extremely attentive, knowledgeable, and a professional. I felt the product was well represented and he explained all details to me. Mr. Bodur was excellent and I am very satisfied with he car.

Mike was nice and willing to help us to get the great deal of our new car. I would highly recommend him if you are looking for a car in Audi Bellevue.

These guys were above board throughout the process! They made it easy and there was no hard sell.

Purchased my first Audi ever and the experience was very positive. Mir was very helpful and attentive. I did a special order- which took about three months- and Mir was in constant contact with me, giving me updates on my order. Excellent customer service. I know that I can call Mir at any time with any question and he will be happy to help me out. I am very happy I decided to buy from Audi Bellevue. Not only is it an incredible car, Mir's customer service is just as good!

We Just bought a Bright Red Audi A6 from Morton. The entire team and experience at Audi of Bellevue was Fabulous. Matt and his team are amazing to work with from beginning to end.

It was great custome experience, helping me to smooth the process as much as possible and giving me a great deal.

Love Audi Bellevue! I always feel well informed and taken care of. The communication is great, worth the drive to Bellevue!

This dealership is not only popular but is staffed by a responsive and knowledgeable crew.

Great staff, I had a pleasant experience at Audi Bellevue.

Do not buy your car here. Better yet: do not buy an Audi. Ever. This review is for Audi of Bellevue's Service Department. Bought my brand new 2015 Audi at Audi of Bellevue in September 2014. Did all my regular service there. In December 2016, at 31K miles, my clutch went out. Audi is telling me it's wear & tear and therefore not covered under warranty; saying that I'm responsible to pay the full amount of a new clutch - $3,800. Dan Rubin was my service advisor. I was treated like just another number. I then talked to the Service Manager- no help whatsoever. Kept patronizing me and repeating that it's wear & tear and that his hands were tied- totally unwilling to admit that a clutch doesn't just break after just two years, 31K miles. Now I'm stuck with a 2 year old Audi, with an obviously faulty broken clutch, faced with having a repair bill of $3,800 for a new clutch replacement. That's the kind of treatment you can expect for buying a brand new Audi at Audi of Bellevue. Save your money, go to BMW of Bellevue and buy a BMW with the 4-year Ultimate Service warranty that covers everything - even "wear&tear" clutches.

Do not buy your car here. Better yet: do not buy an Audi. Ever. This review is for Audi of Bellevue's Service Department. Bought my brand new 2015 Audi at Audi of Bellevue in September 2014. Did all my regular service there. In December 2016, at 31K miles, my clutch went out. Audi is telling me it's wear & tear and therefore not covered under warranty; saying that I'm responsible to pay the full amount of a new clutch - $3,800. Dan Rubin was my service advisor. I was treated like just another number. I then talked to the Service Manager- no help whatsoever. Kept patronizing me and repeating that it's wear & tear and that his hands were tied- totally unwilling to admit that a clutch doesn't just break after just two years, 31K miles. Now I'm stuck with a 2 year old Audi, with an obviously faulty broken clutch, faced with having a repair bill of $3,800 for a new clutch replacement. That's the kind of treatment you can expect for buying a brand new Audi at Audi of Bellevue. Save your money, go to BMW of Bellevue and buy a BMW with the 4-year Ultimate Service warranty that covers everything - even "wear&tear" clutches.

I bought a4 from Audi Bellevue, Mir helped me. He was very nice, patient and thorough talking about the features. It was really nice dealing with him.

I bought a4 from Audi Bellevue, Mir helped me. He was very nice, patient and thorough talking about the features. It was really nice dealing with him.

We had such a great experience at Audi Bellevue. We'd definitely recommend this dealership to friends and family.

They are pricey, but does the job neatly. No more back n forth dealing.

Bellevue Audi treats you the way you think you should be treated - it's a great experience. I've bought 3 cars from this facility so I'm familiar with their services (both Audi and Porsche) and they're really superb. Working with Mike in sales, our recent purchase went well - Mike worked overtime to find us the car we wanted.

Bought an Audi SQ5 this week from Dennis Min at Auto Nation Audi Bellevue. Great experience, great people and a great car

Very smooth experience, nothing to complain about. Ben Lin is very knowledgeable and competent sales person with great attention to details.

Great experience at Audi of Bellevue! Ennis our salesperson was fantastic, not your typical pushy car sales person, very down to earth and personable he pulled out all the stops! I wasn't able to pull a piece of equipment out of my trade in, Ennis took the time to have it removed and personally brought it to us by our home in the evening! No hesitation in buying yet another car from Audi of Bellevue in the future, and if you are planning to do so, ask for Ennis, the guy is terrific!

Working with my salesman Ennis Campbell, Matt the manager and Blanca in finance was a very pleasurable experience. It took almost 4 hrs to get into finance, but it was a Sunday so I did expect a longer wait than usual.

Buying a CPO A6 was a pleasant experience and I would recommend dealing with Niko. He was patient and professional with answering the questions. One thing we didn't do before I drove off was to carefully check the CPO inspection report as the car had some damage that needs to be repaired. Staff has been very helpful with the after sales, hopefully the case will be handled well until completion! Also, it would be great if the car would be properly cleaned before releasing it to the customer. The car I bought had a very dirty windscreen (inside) which became apparent upon first shiny day..

Good service and on time

I was expecting the worst when my convertible top on my Audi TT stopped working. Of course the warranty expired 2 months ago. I love my car and drive with the top down whenever it is not raining. Doesn't matter how cold (as long as my wife is not in the car.) Anyway I was prepared to pay through the nose for this repair. I took it to Audi Bellevue and waited for about 2 hours while the work was done. They fixed it! And they didn't charge me a penny. I don't know if it had anything to do with the email that I wrote to Gary Fantozzi because he never actually replied to my email, but maybe he was involved? Anyway Joseph Murphy gave me the good news that the top was fixed and there was no charge. Anna Golder was also of great help setting up the appointment for me. So thanks everyone for getting me back on the road, quickly and free of charge.

Outstanding experience with purchase of my Q5 as well as with servicing the vehicle there. Car has run flawlessly.

Cole was great help. I came in already knowing what I wanted so didn't have to experience the "car salesman" push. Great service and left with a used car that Audi put our trust into

Bought our A4 and Q5 at the Bellevue dealership. The sales and all service related experiences with them have been nothing but positive. No complaints.

Awesome experience buying and servicing there! Due to my wife having a baby, I was late (out of coverage time) to do my 45K maintenance on my S4 (my third Audi there btw). But, Dan there is a great help and work with his management and got it all covered!!! Thanks!

When you work with Luxury companies, you expect luxury treatment. Audi sets the bar pretty high in treating their customers like a VIP. From start to end, starting with a welcoming smile, sales team open to questions, and financing closure do not try to pimp other services. Even through the there were minor bumps in the process, they explained the situation and made things right. When I need to purchase another car, Audi Bellevue is on my speed-dial.

The car service is spot on, although I didn't get my car vacuumed or wash when I picked it up the other day I was a little disappointed. Nonetheless I will remain a customer.

==FURTHER EXPERIENCE=== Never buy a car if you are not a advocate or can read and understand small details of the contract. Also if you don't know how to negotiate with a car dealer. Everyday i feel i made fool of me that i went to dealership without any experience person to buy the car. CAR - AUDI Q5 is great car. I loved it . But i made my fool by getting it on very very high priced as i negotiated on monthly lease installment price without realizing that residual amount is increasing as final price of car is high. Then he said after 3 year you can bring the car with any wear and tear it will be return, fool of me to believe him, though in next 1 hr the finance lady explained that i need to pay extra $ to buy that feature :( . Then after 6 month Audi Connect feature expired. Reason , i didn't read the small line somewhere saying that it is for 6 month only, while he said verbally that it is coming in package from Audi USA as offer. I didn't care to get it in writing, my mistake. My suggestion, buy only if you know how to negotiate or you are an advocate, otherwise be ready to get it fooled ... ==INITIAL FEEBACK=== I had an amazing experience with Ronald Rae (Ron) at Audi Bellevue. He was so helpful and very accommodating. I would 100% recommend going to this dealership but also suggest working with Ron. He just sold me a new 2016 Audi Q5 premium plus and I cannot say enough about Ron’s customer service skills. We went to dealership to take test drive and like we planned for other dealer too, but after meeting Ron and driving Q5, we drove back our Black Audi Q5 premium plus with a great deal. Thanks Ron. Thanks Audi Bellevue...

I always get top notch service here! Excellent customer service in the service department from Alexis and super communicative. I won't take my Audi any where else!

I had a really bad experience at Audi Tacoma when getting my A4 serviced. I looked up the reviews on the Bellevue location and was really impressed that I drove an hour from my home to get the proper service it should've gotten! I loved the customer service from their service department, and their really stress-free attitude. They gave me a loaner car while it was in shop and this was awesome bc I was able to run errands and make better use of my time! They even let me keep the loaner overnight so I didn't have to hit the crazy Bellevue traffic driving home. My car came back to me in pristine condition and made me happy to drive my A4 again!! Love this dealership and will make the drive out here bc the service is worth it!!

Every time I leave the Audi Bellevue dealership there is something wrong with my car. I came in for scheduled oil change that ended up costing me $277! This time I was told that my car needs immediate attention because there was an oil leak. I was a little surprised to hear that given the fact that there is no oil dripping or leaking anywhere on or under my car. I took my car to a different maintenance shop for a second opinion and... there is NO oil leak! So now I will be disputing the credit card charges for lack of quality of service. If you are like me and love Audi find a different place to buy and service your car!

Had car serviced. Shane Harrington was excellent. Thank you!

Premium service that I expect and am willing to pay for. Professional and courteous staff working out of a A+ facility.

Terrific experience at Bellevue Audi. Ben Lin was incredibly helpful and knowledgeable. I came in for a test drive of an A4 at 11:30 AM, fell in love with the car and was driving out of the dealership with my brand new car at 5PM. I would strongly recommend both Audi Bellevue and Ben Lin for those in the market for a lux car.

Great Service. Clean, efficient, prompt, good communication.

I have now had my Certified 2011 Audi A8L serviced twice by Audi. I have found both experiences to be excellent. Audi provided a loaner for both services. The work was done in a timely manner and can't say enough about Shane Harrington and his diligence in following up on a couple issues. Audi service has always provided me with a detailed report and they go the extra mile to fix anything that appears to problematic. This is the first Audi I have owned and I couldn't be happier. The Bellevue dealership has always been accommodating and friendly without pressuring me in any way. I would highly recommend this dealership and, be assured, I will purchase my next car from Audi of Bellevue.

Always a pleasant experience at Audi Bellevue. from being greeted as soon as I drive in, to some nice coffee while I wait for ride to work after dropping car off.

Great experience, excellent staff as always. Plan to have the car serviced there again.

Was met by service advisor who was courteous and patient with me. He called me when he said he would and all of my concerns were addressed. Great service.

I bought my Audi A4 three ago and was very pleased with the sales team. But the romance quickly faded when my Audi turned quickly to a lemon. Within the first year I was in and out of the service Dept 3 times to figure out an oil leak. Each time and hundreds of dollars each time they still couldn't figure out the problem, then after a massive fuel leak and a tow to the service department they let me know they incorrectly closed a fuel line whoopsies ! no apologies until after I called furious. They ended up replacing my engine. Issue after issue and year 3 and I'm done. The service department people are not friendly or caring. I recognize every one of their faces since I'm always there yet not one smile or sympathetic look. The car may look hot but it's a mess on the inside. I will never buy an Audi again or recommend them to anyone, Unless you like shelling out money to terrible people!

The service is always good, although it can take time to get checked in. Buying my car Involved the usual going back and forth, and some minor issues were never corrected by their service department (squeaky brakes). But overall, my experience with this dealer has been good.

Much improved from the first Particularly shuttle driver and service rep

Great customer service. The service department at Bellevue Audi is one of the reasons we purchased a second car from this dealer!!

Appreciate the excellent customer service and personable & knowledgeable staff.

When I purchased my car I was not told you get free car washes until a friend told me. I then went to find out you need a sticker in the door which I never got. SO i decided to have front windows tinted to match the rear of car. I made appointment and was told I get a loaner car. They sent 5 emails confirming appointment.I went for appointment only to find 15 people deep and 3 service people to accommodate everyone. They had no loaner car and offered Enterprise as a back up. I did not have time for that since I already spent 40 mins waiting and had to wait to be picked up by Enterprise. I rescheduled and left only to get a call asking why I blew off my tinting appointment? REALLY???? I had rescheduled for the following Monday only to be told they saw my appointment in the books for 3 weeks later. I showed up on the following Monday to have a much better experience. Alexis was my service person and she actually handled everything great. I was skeptical going in I must say. I'd say they are lacking on service. So far I was unimpressed compared to 3 other big dealers near by!

The process of getting a new car was not stressful and I was treated as a person, not somebody's girlfriend.

Our salesman Eduardo was very friendly and capable introducing us to the Audi we were interested in. The process was very easy and I feel I can call if I have any questions as I get to know my Audi.

Audi of Bellevue is the only dealer I would ever recommend. Nico Kusmirek knows Audi's and will make you feel very comfortable in your new car. I love the service department as it is run so professionally and they always meet a 5 star service rating.

Good job-got me out much earlier in the day which helped me avoid traffic issues. Kudos to Mike the transportation driver.

excellent service. Decided to wait at facility and work rather than get a loaner car and have to return later. Estimated 2 hours but shop completed quickly (just over 1 hour)

Overall, this was a pretty quick service, and it was in line with the cost estimated that was provided.

Had a great experience getting a new Q7 recently. My sales rep Angela was really nice and helpful, and Josh the sales manager really worked with me on a good deal. Only reason this is not a 5 star is the week before I talked to another sales rep (whom I will not name) who basically didn't seem to want to sell me a car.

Eduardo was very helpful. He is knowledgeable, professional, and not too aggressive. We've had the car for a couple weeks now, we love it more now than when we drove off the lot!

Since becoming customers of Audi Bellevue since 2007 , we have experienced exceptional service with each department and every employee we've had the chance to work with. Audi Bellevue leaves the impression that they care to deliver the highest possible level of service and experience to their customers. Employees are knowledgeable and informative. The waiting room environment and amenities provided - beverages, magazines, TV, WiFi and comfortable seating - make waiting (if you opt to) inviting and pleasant.

Thank you Angela Chueh for your help with our purchase of the A6, a very nice car at a fair price. Once we decided on the A6 the process was straight forward and pleasant.

Sales and Service people are friendly, helpful, honest, and accomodating

I'm not super thrilled about this dealership. I don't dislike it, but it definitely could be significantly better. The people in the service department are definitely lacking in character and customer service. I am comfortable in trusting the service my car is getting, but from a personal standpoint, I don't like dealing with their staff. The service department staff sucks. As an aside, the sales dept staff feels like they're just super fake and brown-nosing. It all feels very... uncomfortable. I'm actually considering taking my car to Seattle instead of this place. If I do, this rating will go down to a 2 star obviously.

The customer service experience was frustrating. When I scheduled my appointment on the phone, no one alerted me that the main road to the facility was closed due to a major construction project. I spent 20 minutes trying to figure out the detours at rush hour. When I arrived at the dealer, no one greeted me or even acknowledged me while I stood waiting my turn for 5-7 minutes to check in. The whole place felt very unfriendly. The provided shuttle service to my office went smoothly. I didn't get the requested update during the day about when my repair would be completed, and when I returned to the dealer was told they still hadn't received the part and wouldn't for a few hours. They were considerate enough to give me a loaner for overnight. The repair of my rear hatch lock seems fine. All in all, not the quality of service I expect from a dealership and certainly not from Audi.

The service for my car was prompt and I had no issues with the service provided

On Saturday, September 3, I walked into a BMW dealership, ready to lease an X1. and when we sat down to make the deal, I felt that we were treated so horribly, with no room for any negotiations. On top of that, we came in specifically because of an ad ON THEIR OWN website regarding a lease special on the car I wanted. They basically told us that the special doesn't apply to the car I just test drove even though the BIN number of the car on the ad and the one I was trying to lease was the same. Needless to say, we walked away so frustrated, unhappy and disgusted. We came home and I texted Cole at Bellevue Audi because a few weeks back, I test drove the 2016 Q3 and I loved it. It took him only seconds to respond back to me. He answered all my questions and told him that we will be there shortly to take a second look on the Q3. He made sure that we were taken care of from the moment we walked in. After seeing the Q3 for the second time, I made a decision to go with it. Cole just made our horrible day so much better. My overall car buying experience with Audi of Bellevue was amazing. My sales associate, Cole Lancaster, is top notch! Good job, Cole and Audi of Bellevue. You just earned a loyal customer.

Brought my 2009 Audi A4 to Audi Bellevue for the Oil Consumption Recall. I had never let the oil level go down and serviced the vehicle on time. Audi performed the piston replacement, and a little over 13,000 Miles later my engine seized without warning. Took my car back to the dealer and they discovered the cause was a seized balancer shaft. Audi refused to take any responsibility and gave me a $15,000 repair quote for an engine swap. After nearly 2 months of non stop efforts trying to seek out help from Audi, reaching out to the Bellevue dealership itself and Audi of America. I was told multiple times i would not get any help. Audi of America eventually offered $5000 to help with the repair if the engine swap was done at Audi. That amount barely covering the labor cost of the engine replacement.. This has literately been the worst 2 1/2 months of my life. I always enjoyed my Audi experience until this situation. I now have a completely different view of Audi after being taken advantage of with the repair quotes and pushed around between corporate and Bellevue management.

Poor experience with Audi A4 servicing. Car was dirty from inside and outside and was not washed properly. If I am paying for such expensive service, I at least expect a decent car wash.

Cole Lancaster was awesome, very helpful and honest!!

My husband and I purchased an Audi TT from Bellevue Audi. It was the best experience we've ever had, and literally, stress free and enjoyable. From the receptionist to the salesperson, Jacob, the attention to customer satisfaction was beyond what we've experienced anywhere else. The manager, Alex, was also extremely helpful and made sure were taken good care of. We shared our experience with several of our friends and we will, most definitely, be back to purchase another AUDI ❤️

Excellent advisors that explains the details and work as a team. And excellent shuttle driver.

My husband and I have dreamed of buying an Audi TT since we first saw one in Paris '99. We finally arrived at a point in our lives that owning one made perfect sense. Our purchasing experience was the best we've ever had and Jacob made it very special for us. He paid special attention to details like placing a reserve sign on the TT dashboard, being helpful and patient not pushy and making sure we had all our needs met. He even detailed the car and presented the keys in a very elegant box and with great excitement for our new dream car. Our experience will bring us back to Bellevue Audi (Autonation) and we look forward to doing business with Jacob and Alex, who also was amazing!

Great service, customer care and communication. Didn't take very long to get everything done and for a reasonable price as well!

I leased an Audi A3 2.0 Quatroo a couple of weeks back from Audi Bellevue. The whole experience was smooth and with a blink one of my dreams of having an Audi was realized. Ludie was exceptional and was very patient with my enquiries and questions. He made me feel so comfortable and it seemed like Audi was happy to do quite a bit to have me as a customer. Full marks to Ludie for now I have realized my dream and also Audi added another faithful customer.

The Q7 is in high demand, and Mike Kovacs at Audi Bellevue helped us order one from the factory that delivered much faster that normal. Mike kept us informed of the delivery status, even when we were on vacation, and when it was delivered, Mike spent lots of time showing my wife the many features of this high tech suv. Mike is a real pro.

Easy, complete, reasonably priced and with a nice smile to boot!

After a week at a nonaudi service company, it was discovered that when replacing the battery, the computer must be updated to accept the new battery. Audi helped diagnosis the problem and updated the computer and got rid of the fault codes. The service manager and others in the office were very helpful and courteous. Love the shuttle driver as well.

The service was such that I felt confident in buying a luxury vehicle, sight unseen. 'Nuff said. Great to deal with.

Nice facility and showroom. On going construction in the area made it harder to find and to do a test drive. Salesman did not give a good explanation about features and the differences between various packages. Limited time spent explaining how systems worked. F & I people try to sell you a ton of maintenance packages that made me wonder if the car was very reliable if you needed all of them.

Austin worked his tail off to get us "the car we wanted"...great job, great experience, great car!

Great Experience. Knowledgeable staff. Great car.

Angela was an amazing saleswoman to work with! She was very knowledgeable, friendly, and passionate about what she does!

Had a 15k service appointment (plus software update) scheduled for 10:30 AM on a Sat. The car was dropped off right on time, and my wife and I performed errands in the Bellevue area. As of 2 PM - no word from the Service department, so we left a phone message to call us back with an ETA. No returned message was received. I dropped my wife off at the dealership at 4 PM as we had dinner guests at 6 and we live in Bothell. The car still was not ready until closing at about 5 PM. What is the point of a time for a service appointment. Not impressed.

Very good. Only gripe, Loaner was not cleaned. Xxxxxxxxxxxxxxxxxxxx

I brought my car to check and they just told me only half part to fix . I ended up got my car back with the light it was supposed to fix on.

Outstanding service! I had no service appointment, yet Dan was so helpful and had me in a loaner car and out the door in no time.

Kevin is great.......................................................................................

I will continue taking my car to Audi of Bellevue!! I have always received honest, friendly service from them and they explain everything clearly. They worked fast and had very fair pricing.

It was a fantastic service! The sales person, Austin, provided great care, even helped with our iPhone configuration!

I recently purchased a 2016 Audi Q3 from Vivian Nguyen over at Audi Bellevue last weekend. I initially came in and met her with tons of question. She gave me her contact and was available to answer every one of my questions at all times during the day and night. She was not only very friendly but very knowledgeable. I came back a few days later ready to purchase. Vivian was very friendly and accommodating throughout the entire process. Totally would come back to purchase again in the future!

Thanks for doing a great job on our car. We love the service department. Wish you could run the car through the car wash when service gets done. We had to wait in line another 20 minutes to get a car wash after we picked up the car.

I normally don't write reviews but after visiting Audi Bellevue today I had to do this. I greatly appreciate the service provided by "Vivian Nguyen and Josh -Manager" and who helped me to buy brand new Audi Q3, Thank you very much Vivian. If you want to buy a any Audi look for Vivian,she is professional, enthusiastic and highly knowledgeable. A car dealership that does ANYTHING AND EVERYTHING they possibly can do for their customers. Thank you so much!

We had our Q5 Service done on 8/4/2016. The billing statement was very unclear. called back and the advisor was super unpleasant to answer the questions nor clearfy the bill. 1) Unclear parts charges, all listed parts’s total is not what showed in the summary. 2)unclear "shop charges" it's not even list on the statement, automatic just added into bill. 3) the Advisor needs more training in Customer Service field.

Service was good. Repair parts cost is absurd. $700 to fix a broken door latch.

I was shopping for a certified pre owned A4. The sales person was very patient through my test drives of 2 cars and also during the price discussions. She was upbeat. They also have a great area for kids to hang out. No pressure to buy and definitely a pleasant purchase experience. Their finance person did try to upsell a bunch of aftermarket protection like paint coat etc without explaining the reasoning well. That part of the experience could be better.

This is a top notch dealer. They waited for me up to and past closing time. Financing process was quick and painless. Great staff and facility. Will definatly refer family and friends.

I recently purchased my Audi from Bellevue Audi dealership. I worked with Cole Lancaster, who was very helpful in explaining the different packages and options of the car and answering all my questions. He took the time to get to know what I was looking in my next car and advised me, appropriately. I didn't feel pressured or ignored, like I did when I visited other dealerships in the area. His Manager Alex was also very helpful to work with. They were able to give me a great value on my trade in car and we were able to help me get a great deal on my new Audi. Cole also took the time to follow-up with me to see how my experience was? Car buying can be a very inconvenient process, but working with Cole and Alex made it simple and enjoyable! I love driving my new car!!! And look forward to working with them again... Thanks guys :-)

Audi Bellevue has a sizable inventory of new cars. The staff that I met was polite and courteous (as one would expect in any car dealership). I recently bought an A4 from there and the experience was good. Pre-sale, Ben take me for a spin in one of their A4s and gave me an overview of some of the features. I really wasn't planning on making a decision that day but Ben found a model that was "in transit" that was close to what I was looking for. The price was fair, considering that the 2017 A4 is new in the market. There were some useless options like wheel locks and USB cables that I would never have chosen but came with the package. When I came to take delivery a few weeks later, Nico gave me a detailed demonstration of the features which my wife and I found very useful.

Sean Winkler is the friendliest and most knowledgable rep we've ever encountered (we've encountered a lot of reps having owned 10 Audis). I highly recommend him.

Very pleased with how accommodating and helpful they are. (Kevin)

Excellent service thanks to Angela and Eric. Found the car online and Angela made the extra effort to convey the car condition to us. Flew to WA from SF and Eric made the whole deal great. Excellent service from these folks, would definitely do business again with them and recommend them to anyone. Drove the car back to Cali with great satisfaction.

I was in the market for a new car and was looking at a lot of different options. From the service I received at other dealerships, the decision to return to Audi Bellevue was a no brainer. I decided to pay a little more for a better car with my Audi salesman because I did not want my money going to any one else or any other dealership. The service that Audi Bellevue provides was a deciding factor in returning for a 2nd vehicle.

My overall experience with Audi Bellevue has always been very good except my last time was rather disappointing. I had an oil/filter change and oil drain plug replacement. While the service was done well, my front undercarriage shield is now missing and Audi Bellevue could not locate where it is and did not offer to replace it. I suspect it was already misplaced during the transmission service with Audi Bellevue a couple months back but I did not notice that it was missing after the service. I would have given Audi Bellevue a 5-star rating but due to this last incident, I give it 4-star

I received really good service from Joey Rothstein. Thanks Audi Bellevue for a great deal on a certified A4.

Great experience. Very helpful and responsive throughout the whole process. Listened to our needs and really worked at putting together a deal that worked for everyone.

I went in for battery and they changed it and did the service. It was a very pleasant experience

Great experience and deal thanks to Matt Huyser! Matt made it easy, fast, showed appreciation for our business, best interest, and was very transparent about everything.

Mir was an very capable and customer oriented sales person. It was a pleasant experience dealing with him. The Lexus GX 460 is running great and I love it. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Great car -2017 a4 and great service from Ennis. Thanks

Dennis Min was fantastic to work with. Was from out of town and simply kicking the tires looking for the right car while killing sometime. Ran into Dennis and he went to work and found the car that I was looking for. Buying process was a breeze.

Had a positive experience, very positive. They got me in as quick as possible and told me to make myself at home in their waiting area. I did wonder why it took so long for an oil change but then I recalled the guy at the desk said they'd vacuum the inside. They did more than that though. Not only did they vacuum the interior, which was embarrassingly filthy, but they washed the exterior and cleaned the windows as well! Perhaps they took pity on my filthy car. If I could afford an Audi, I know where I'd go.

Test drive the car! It feels a lot more zippy than magazine articles would lead one to believe. The dealership experience was good.

Well run operation, easy drop off and check-in, and my loaner vehicle was ready within 10 minutes of completing my check-in. Service completed within the day and check-out was efficient, within my expectations for a luxury dealership.

Worst service in the world! Gave me the wrong car after negotiating and sitting there for 4+ hours. Then when I finally realized they had given me the wrong car they said I would have to renegotiate again for the car I said I wanted in the first place. I would never go here again. The whole experience was horrible.

Pros: The overall experience is not bad. The deal was professional and showed you everything about the car you liked. People there are helpful to solve your problems. I love my car bought from Audi. Cons: Audi Bellevue is not that good on loan as their APR rate 3.90 is higher than Audi standard APR 2.90. Here is the WARNING to check every (price) number when you are signing on the deal as they may differ from what you've orally committed. I've made a mistake here as I did not check the number carefully and lost one thousand dollars discount.

Great service including facility and customer service.

Service is excellent. Everything is done on time.

My 1st experience at Bellevue Audi i can say i was a bit disappointed. This is my 1st Audi and when checking in for 55,000 mile service appt. I wanted to learn as much as i can about my audi that i just purchased. I checked in with Shane and his communication with his customer was dry, aloof and overall flat and arrogant delivery. I asked Shane if they could check some things i was concerned about, as i was asking about the items, Shane made no eye contact and kept just saying mmmmm and he gave me the impression that i was wasting his time. I finally asked him "does mmmmmmm mean that is normal"? He replied firmily and blunt, "that means i heard you". Later that day he called me and said that they found that the stabilization sensor on one tire needs to be replaced. I then asked him what did they find out about the transmission and engine? He replied very rude and said "those are all tied in"! His communication with his customers might not seem intentional on his part however as his customer he made me feel that I do not know anything. This was my 1st and probably last visit with Bellevue Audi which is too bad because everyone else seemed very positive and upbeat and they actually cared about their customers however 1 bad apple can ruin the entire team. Jack Capeloto

This is my 2nd Audi since 2007. When buying the Q5 the finance manager really cut to the chase with all the extra service/warranty packages that were available by saying that the others serve their purposes and it is our decision, however, the AudiCare is a MUST! All of the regular services and the warranty services are covered under this plan and it has paid for itself. And when scheduling those services Kevin, Dan and the rest of the crew know who you are when you arrive, are courteous, efficient and knowledgeable. They are also intuitive to the moods of their customers and when we are frustrated because of issues, which are inevitable. They don't patronize and they have the poise to get to the heart of the matter in a straight forward manner. Other companies could take lessons from these guys ... they are no cowards. Sure I could drive a less expensive vehicle, but you get what you pay for.

The sales staff at Audi Bellevue are very easy to work with. They made it easy to make a deal that worked with my budget.

LUXURY AND PERFORMANCE! TOO MUCH COMPUTER WORK NESESSARY. HAD A FIT TRYING TO HOOK UP AUDI CONNECT.

I went into Bellevue Audi on a Sunday morning with a pretty solid idea of the car I wanted, but wanted to try a few other models before making my decision. The Dealer who greeted me, Joey, took me on multiple test drives in different vehicles and took the time to let me get a feel for each car. When it came time to talk numbers, Joey and the financing office presented me with a broad range of options, and negotiated with me until we reached an agreement. I was in a time crunch and needed to run an errand before signing the final paperwork, so Joey let me take my new car (which I didn't actually own yet) on a private drive to run my errand while they drew up the paperwork. Upon returning, completing the paperwork and making the down payment took about 30 minutes, during which time they filled up my new car's gas tank, installed my rubber floormats, and gave the car a fresh wash and wax. I'm super happy with my decision to work with Bellevue Audi!

My experience was fantastic.. Matthew was calm, and he knew how to "read" me.. He didn't do a hard sell, he really let the car sell itself, and he allowed me to ask the questions when I was ready. The experience was calm, empowering, and it really represented "the brand." I really appreciated his input while we did the test drive. I felt I could be very honest with what I was thinking/feeling about the car. Matthew allowed me to come to the conclusion that I didnt want to leave that day without my new car.. I came that morning to "look" for the first time, with the intent to purchase in September. I left a few hours later with the car.. it was seamless, professional, comfortable and enjoyable. He was awesome!

Good review of estimated work for 65K service and front brakes.