Recent Reviews from Audi Bellevue

We're extremely disappointed with the awful customer service at the Bellevue Audi dealership and will never buy anything from here ever again. Our experience here has deteriorated over the years. I think it has been worse over last one year. If you are going to buy an expensive car just buy it another dealership!!! My recent experience was extremely negative dealing with the service department. I needed to bring my car for service and I had to call four days straight without any response. After choosing bunch of menu options it would end up in a hold and voicemail but no one got back to us. Once I somehow got routed to the parts department and I was told that I will get a call back from service department right away but that didn't happen. I had to show up in the dealership to get the appointment. When I shared my experience with the service rep there was absolutely no empathy what so ever and the whole interaction was very unprofessional. Service personnel was totally unapologetic and only wanted me out of that dealership as soon as possible. I was handed a dirty loaner and my car when finally returned after service didn't have any kind clean attempted on it either.....and this is not the first time it happened. Even on previous occasions the service would be incomplete and we had to take car multiple times to get it sorted out. Once they left a loose part under the hood and we were stranded out in the cold at the side of a highway and missed a very important event. Yet on another occasion they didn't inspect my tires properly, so the pressure signal went out 5-6 times in a month's period. Not only this I have started to question the quality of Audi cars as well. I have had many issues with this car in small period of 6 years compared to my Lexus which I have owned for 17 years and is still running strong. With Audi, I have had my lights go out all the time, their door handle sensors have stopped working for over an year now and I have to spend some $900 to get one handle fixed.......and the list goes on.....! I really wish I had not bought my current Audi from them. I dread getting service done at this place for future.

Meenu Multani Mar 15, 2019

The dealer has employee who drives this Confederate Red 2014 Ford F250 Super Duty Lariat in Washington LicensePlate# C47505C I've seen this Confederate Red Pickup Truck(2014 Ford F250 Super Duty Lariat) driver in Washington every time I drove by North of Totem Lake near exit 22 of directions of Southbound on Hwy. 405. This very dark caucasian, self-centered, self-entitled, arrogant, brain-dead, air-headed, very jealous, but living in his own macho fantasy world where his other Australopithecus shaped imaginary friend tells him that the trashy looking Ford Pick up truck is a way to drive around the places in WA like as if it seem like he owns the entire roads ,and commends his very heavy, bulky and obese truck(probably it would reflects on that mentally severly disoriented and challenged driver's body shape) along the highways weaving in/out whenever it pleases him without thinking about the other drivers around(what sort of danger they are putting them into), and bullying around others in the roadways whenever their inferiority emotion kicks in and thinking that they must have to show their aggression to the others Within that driver's head and mind, he's got to be thinking that owning and driving like that truck recklessly in the roads completes his purpose, and fulfills very unachieved his sorry life that there is no way he couldn't be competed himself against with others as that they are usually willing to go beyond and contribute some true meanings of their lives without attempting tearing down someone else's achievements just because their life is miserable. The Confederate Red truck driver is indeed very delusional to think that his very inflated(as much inflated as the masses in his belly fat) car is some sort of the bat-mobile or super car. That very much likely mentally disabled truck driver almost caused car wrecks to the few other drivers on the highways when he was recklessly driving his car around. From the dash cam video footage, which doesn't look that bad, but in reality he was going at over 90mph. The truck driver knew the car was already there in the slow lane, but he proceeded to push his car into the lane where I was driving, and I had to maneuver over to the side of the shoulder to avoid collision. He sure does like attention from other drivers in the road like attention bores as you all know of. I would've brushed it off like as if it seem like that I've stepped on ditch full of poo. But I was never driving selfishly or provoking the other drivers, and yielded all the time. If I did one thing, I had to avoid all the rocks flying off from his garbage truck so I switched over to the slow lane to avoid any further damage. I'm sure with that truck driver's intelligence level that I would not expect him to see that far. Yes, you(truck driver) are very important to this society as your existence produces very thin and dry margins of the dead and stinky population where they tend to feed off the benefits that are produced by very hard working men's taxes and yet you are ungrateful and showing them a disrespect. Unfortunately, that's where you are going be for the rest of your life being a parasitic being in this society. The real white people I know that they respect each others, not being self-important or self-entitled, has very thorough insights on any subject matters, cares about others, and can share their brilliant ideas to make this society better. Only the fake white people gets completely drunk with their own bigotry, think they are the most important people on earth, and trying to hurt the others...

muhamad suresh Jan 6, 2019

Constant miscommunication between sales / service / finance, the CPO program was not fully honored, finance misrepresented the numbers to corner me into high-APR Audi financial services, multiple promises were made and never delivered on. Get your own financing in advance regardless of what the finance department guarantees they can do for you. Even for a CPO car get a third party inspection and any necessary repairs performed prior to taking delivery. Don’t let the location or name fool you, this is just another dealership which will make any promise necessary in order to close the deal without fully intending to deliver on those promises. EDIT - I thought the "response from the owner" with a phone number would be a direct line to somebody, but it was just the main line for the dealership. I've already talked and texted with sales multiple times, but they've been unable to get service to provide a response. I've tried calling service multiple times but they're never available, so after a long hold I'm routed to another department. The receptionist tells me they've talked to as well as emailed the service manager who will respond soon, but I have never once received a response. The paperwork I got when I picked up my car also said the service manager talked with me, but that never actually happened. This is either toxic mismanagement or intentional customer dodging and documentation fraud, it's really hard to say. Honestly the stuff that needs to be fixed is less than $500 in parts so it's not such a huge deal financially. It's the principle of the matter that I was given multiple verbal guarantees plus a printed triple-signed guarantee, neither of which are being fully honored. This severely dilutes the value of purchasing a CPO car, as well as makes me question if the dealer will honor more expensive warranty repairs if they come up. Buyer beware. FINAL EDIT - Now they're sending me service reminders to get the stuff repaired that I proved to them should have been covered by the CPO program, but they refused to do anything about. Of course these repairs would be paid for out of my pocket, but they're offering 10% off as a valued customer! Quite a racket this place is running.

jb357 b Dec 8, 2018

A routine 35K service ended up taking five days to complete and charged me 3x the stated price without ever informing me or authorizing the extra expense. They didn't order enough of the parts so it sat another day. They didn't order the parts for the transmission flush (part of the 35k service) so that was another day. They didn't do all of the things I asked. and I asked every time I talked to them on the phone. The Service Advisor who is an assistant manager argued with me that it was "all in the kit". it wasn't. Eventually he went to get a tech, and the tech told him he was wrong. so the car sat another night. He assured me that both it and the clutch hydraulic fluid (and the wiper blades) would all be done in the next morning). The next day, more excuses about how they would have to research how to change the fluid. and no wiper blades done I take the car, determined to find an independent service shop. on th way home, the oil light comes on. lLess than three minutes after leaving. Despite them mucking around in the engine area, changing the oil, spark plugs, and filters all in the proximity of the oil sensor they say magically the oil sensor stopped working with no connection to their work. Despite the fact that it worked fine for, you know the whole life of the car until it sat in their shop for five days and they touched every part of the car, and the light came on for the first time ever after leaving their shop. No connection, no sense of accountability, no apology for taking so long, part order mix ups, not doing the services asked. So on top of a $3000 charge for a standard service (!!) they want $700 to replace an oil sensor that was fine when it went into their shop and not fine when it left Nope. If you are incompetent, work to be better. If you don't stand behind your work, won't own or apologize for your mistakes then you don't deserve to continue to be in business. It's a shame when great techs are let down by incompetent and unscrupulous tech advisors. I, my friends, my family, and anyone who ever asks for a recommendation won't be back.

Robert Howard Sep 25, 2018

This is perhaps my most frustrating car repair experience in decades. I brought my car in for a maintenance service. I asked at the time for them to also replace fluid on the front differential as it's a Quattro, and it had not been previously done. The online quote when scheduling online was $900. A lot. But worth it for what I expected to be excellent service. Unfortunately, it wasn't the case. First they didn't have parts in stock for my car. That added a day. Then they didn't order all the parts (they ordered one air filter when the car has two). That turned into another two days delay. Each time I talked to the service tech I reiterated my request for each if the services I requested. I was assured it would be done. Finally three days later I go to pick up the car and they haven't done the differential flush. I had to argue with the service manager to prove that it wasn't done, because he said "it's all part of the kit". Yet there was a charge for every fluid except differential. Finally he went and talked to the service tech, came back and said oh, I guess it's not. And....he had to order more parts. Finally I pick it up, and am supposed to be a happy camper. Except I'm not. The $900 quote blossomed into a $2700 service. No major work done. Nearly triple the quote. And at no time was I called and informed or asked to authorize the additional expenses. Nor any "hey sorry it took so long and we ignored your asks" discount of a few bucks. Just, c-ya. Determined to start ffindingan alternative shop I head home thinking I'm done. But I'm not. A few miles later I realize there is no oil pressure reading in the car. They serviced the car, they changed the oil, and a minute later the oil sensor gauge lights up...connection? I'm on the freeway, so pull over and call them. They assure me it's safe to drive home and come back after the weekend. I return Monday and they tell me that the oil sensor magically went bad and did so totally independent of the service work, and it'll be $700 to fix. Nope. Nope. Nope. No recognition of their mistakes. Total refusal to acknowledge the the car ran fine, they touched it, now it isn't. I will never deal with them again. It is a shame because there are talented Tech's who work there. But the Service Managers are incompetent and weasely and I will tell everyone who ever asks for a recommendation for where to buy or service to skip them. If you can't own your own work, then you don't deserve to get more

Robert Howard Sep 24, 2018

I'm going to lay out the reasons why I think the customers should avoid this dealer to buy Audi at all cost. The same owner who runs Audi Bellevue, who also owns Seattle University Audi, and Tacoma Audi. So you get the picture. I remember those reps who weren't that nice or being respectful, I noticed they all got transferred over to the other dealers in their own network to continuously promote disgustingly low level of customer services. By low level of customer service, I mean one of the tall blonde white guy just standing there and who never bother you to greet you or anything unless you speak to them first and even if you are the one that who spoke to him first, the response that I got from him was full of snarky remarks or that the type of condescending tone of voice made me almost feel like that I shouldn't have bought the car there I wouldn't buy any car or get any service done from them. Shortly after having first service done from them, the car started making unusually loud noises under the hood. I brought it in multiple times for inspection, they didn't even bother to fix it or gave me options what they are going do with the issue, even though the car was still under warranty, and it was only used for year and an half since I purchased the car. But the funny thing is when I brought the car in at the other dealer where it was far, far away from here, they instantly identified the problem right away, and I've been told that they were going to contact Audi HQ about the issue to get it fixed. They were kind of shocked as to how on earth that the other technicians from Bellevue Audi who weren't able to identify the issue at the first place and left customer's car untreated this long. They apologized to me as they were part of the Audi program network, even though they are not the dealer who mistreated customer like the way how I got treated from Bellevue Audi and Seattle's University Audi. I will let you decide about the dealer how you think of them. For me, I would never be able to forgive them simply because all of the bad experiences that I had to go through, and thinking I could've gone to the other dealers if I already knew about that all along... The funny thing is when

james Ham Sep 17, 2018

IF YOU HAVE CHILDREN, DO NOT BUY AN AUDI! There’s a key malfunction and your child will be locked inside!!!! My brand new 2018 Audi Q7 (loaded/prestige package) somehow locked my keys, phone, AND CHILD (who I had just buckled into his 5-point harness car seat) in the car on a HOT day in the HOT sun last Friday. I borrowed a passerby’s phone, called my husband in a panic and he contacted Audi Bellevue where we purchased the car. They were ZERO help. In the meantime I called 911 ... The police came and broke a window, freeing my TERRIFIED almost-3 year old. The police were shocked that a brand new car could do such a thing. They said this SHOULD NOT HAPPEN. Yeah, obviously. We talked to Audi Bellevue 3 more times that evening, letting them know we’d be dropping off our 4-door, 3-window car first thing Saturday. They let us know they’d order a new window and have it overnighted, to repair the window, which we’d need to fill out an insurance claim for. While at the shop, we asked that they tend to a few other seemingly minor things, like detail the car which had glass EVERYwhere, see why the check engine light comes on all the time, an oil change, and remove the tv from the rear seat that is stuck on and impossible to take off. Whelp. It’s Tuesday night at 6pm and guess what? The car is only now getting cleaned (after telling us repeatedly that the detail center is overbooked and we didn’t have a reservation, um WHAT? Yeah, sorry - I didn’t know the car would lock my poor son in it, apologies for not making a reservation!), they haven’t removed the tv (can’t figure out how), they didn’t see anything wrong with the check engine lights (doubting they even checked/drove it), and the best part: THE WINDOW STILL HASNT ARRIVED. They didn’t order it until Monday and they’re saying they requested overnight delivery but the delivery company messed up (your classic point the finger at someone else move). The kicker in all this - we live in Bend, Oregon and we’ve been in town this week for my son’s surgery at children’s, which required us to stay in seattle for the week while he recovers. We have to check-out of our Air bnb by 10am tomorrow to finally head home, YET THE WINDOW STILL ISNT HERE! The good news: they’re now taking responsibility and we don’t have to involve insurance to replace the window. Honestly I haven’t ever been treated so poorly or been brushed off so ridiculously by a service department (who is over-booked and understaffed) and I certainly didn’t expect this from Audi. I truly regret spending close to 6-figures on an unsafe car that has an apparent glitch (which Audi knows about!!!) that can lock your family inside. Terrifying. So disappointed. BUYER BEWARE!!!!!

Cory Banks Pavlovich Aug 21, 2018

Really sucks, I bought 2018 A5 Convertible in Audi Bellevue, I drove it for 3 month and I found my windscreen has big noise! When I drove the vehicle, I found that the dashboard/front windshield was with non-negligible buzzing noise. I drove under different weathers, temperatures and with/without music playing scenarios but all of those situations, the car was always with the noise. The noise heavily distracted me when I drove and it has already become a safety issue for me. I cannot find the root cause so that I contacted Audi Bellevue to figure out the reason. At the very beginning, Audi Bellevue told me that they did not find any noise. After entire two weeks' inspection, on 07/13/2018, I finally got feedback from Audi Bellevue that both my vehicle and their currently on-hand Audi A5 were with the same issue. When the car is driven after roughly 15 minutes, the coolant pump will automatically be activated. The vibration of the pump made the entire front dashboard and windshield humming. They asked me to visit their store to meet their service team. When I visited Audi Bellevue on 07/16 and checked with them about the solution. I was told from the technician team that it was just the “design”. If I felt unsatisfied about the noise, I need to contact Audi America or escalate to his manager. I had a face to face talk with Michael Ruch, the Service Director of Audi Bellevue. However, he totally did not start from an Audi owner’s perspective to understand my frustration and dissatisfaction, and refused to help me to figure out how to fix the vehicle noise. He told me that only there is a broken part he can find, the issue can be defined as a quality issue. Given the pump is working well, the noise cannot be distinguished as a quality issue but just my personal judgement. He will have no responsibility to support me to deal with any vehicle designing issues. His answer was totally absurd and did not represent the quality of Audi Service. He was even reluctant to escalate to Audi America because it was also “out of his scope”. I did not get any support from Audi Bellevue.

Chloe Wan Jul 31, 2018

I have purchased plenty of vehicles from below average to good dealerships, before I moved to Seattle I was impressed with Jackie Cooper Imports from Tulsa, OK. They have a similar model of having several high end brands and a similar selling process for all. That being said not one has equaled the customer service and actual real emotions of concern and caring about my needs as a customer. I actually enjoying purchasing vehicles because I am in sales myself and I know how to not get emotionally attached to a purchase. I received an email from Barrier Audi that my current vehicle at the time (Infiniti) was considered a competitor vehicle and I'd get a special discount if I traded it in, which I was considering doing. I sent an email inquiry from that email and within 15 minutes got an actual email from Kate Woodcock....in less than three hours 85-90% of the deal was completed (a first for me). What I noticed was there was no underhanded techniques, sales pitches or me having the need to take a shower from talking to someone that was spewing lies that some people have experienced with car buying. I mentioned that I may be stopping by that weekend and I would definitely give her a call/email to let her know because her time is valuable. I decided to stop in (no appointment) during the weekend and she managed to have a sales person (forget his name but he was great too...think Gary). Anyhow she greeted me and passed me off as she had actual appointments, the sales process after test driving a new 2014 S4 was very fun and non-pushy. I closed the deal within 24 hrs and it was a true pleasure, from start to finish. Without a doubt I will buy my next Audi with Kate Woodcock and I highly recommend you do the same. Barrier takes their hiring seriously, not just with sales but with the important people after you buy the car....Service!! These people are awesome and very, very helpful. I have met with several people with questions and buying aftermarket products there and they have been so helpful with everything. One more thing you can't beat about Barrier, free car washes with your purchase!!

Ruben Hurtado Sep 21, 2014

We saw this car when walking their lot looking for an A4, test drove it and were blown away with the car and how well it drove. I looked the carfax up and they had it for sale for about 2 days when we first saw it. Drove it again just to make sure it was what we wanted and it was, second drive was about a week after the first. In the duration bewteen the 2 drives I recieved more than 1 e-mail about how someone was either looking at the car then or was trying to get financing and was moving forward on the car. When we sat down to "make the deal" the salesman wrote a number down that was $3,000 more that they had it listed for and then says it has just been discounted down $3,000 so that is a great deal. Really - you dropped the price in less than 2 days $3,000 so I should be happy and pay what you are now asking($23,588) - slimy, very, very slimy move. I started out very low at $18,500 knowing that was just a starting point and then got to our bottom line number($20,500) which I thought was fair since it was about $500.00 less that what the Edmunds certified dealer retail price was and he came back and said that they had to have a couple thousand more than what I was offering so we walked. So they could have made a quick flip and not had to carry the car even a full month and the salesman could have gotten a comission but they blew it by playing this BS game of padding up the price once I was interested in the car. The real funny(sad) thing was that we were willing to go to $21,500 or maybe even a little more since the car was so clean and we liked it but once that $3,000 was written on the paper I knew that I was dealing with a total sleazeball operation. And that's not all - during the 2nd drive we noticed a buzzing/rattling at certain RPM's. Turns out it was the exhaust system. Salesman says not to worry that it is still under warrenty and I will be taken care of. Of course I was so distracted and pissed about the $3,000 that only later did I realize what they were going to do. Sell me the car and then I take it to them for warrenty repair and they charge Audi for the repair work when it was something that they should have found and rectified during the 300+ point inspection. Not only sleazy but I would say unethical and I am SURE that Audi and their lawyers would agree.

porhomee Jun 30, 2009

2nd Audi from Barrier; they seem to have changed their sales practice. The first sales person you talk to will defer all price negotiations to a sales manager instead of having authority to talk numbers like they used to. Ask for Stacy Painter, the internet sales manager, when you go in; every time I've talked to her she's gone above and beyond my expectations. My wife wanted a Q7 since the Street Of Dreams event. And she only wanted on in Sycamore Green (I know). When we found out that Audi was (wisely) dropping that color for 08 we rushed in to get an 07 knowing that it was probably going to be tough to find and that because it was getting close to the end of the model year there were incentives. There was one sycamore green Q7 on the entire west coast. Which made us sweat at first, because they could've easily played that to keep some of the incentive money. But they didn't, they were very professional with the price negotiation and the dealer swap fees. I know we left quite a bit on the table, but a dealer swap for the only car available doesn't give you much leverage. The dealer swap had an issue and the car wasn't going to be delivered in the time frame promised, the original sales manager we were working with went on vacation, the sales person we were working with didn't have the power to do anything, and we'd sold my wife's existing car much faster than expected leaving us one car short. Here's where Stacey comes in. Not being in on the sale (I hope she ended up getting a chunk of the commission) she steps in for the vacationing sales manager, gives us a loaner Q7 to drive while we wait and knocks off most of the dealer swap fee because of the shipping dealer's error. I'm not entirely naive, I know we left more than enough profit in the car for them to be willing to do all of this. But, again, we were happy with the transaction and Barrier treated us right when they could've made the decision, like most of the dealerships I've worked with, that it was easier not to. And it worked. Any Audi's I buy, I'll be going straight to Stacy.

sdevol Jan 21, 2008

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