If I could I would have given them below zero rating. I am an Audi owner for a few months. Audi cars are solid but staff in this dealership are very unprofessional. They are damaging the reputation of this respectful company. If you buy a car from this dealership and leave happily you are robbed, if you leave with a headache, then you may have received a fair price. During purchase I talked with sales manager, finance manager, sales specialist, etc. Almost always I found myself talking to staff with little knowledge about the actual car, just eager to sell you duplicate worthless additional services, and willing to constantly spread false information. Their staff has no intention to reveal what guarantees and services are included with a newly purchased car and does everything to sell you the services you already have (or will get through insurance) twice. When I leased the car in August 2017 I bought two additional services. After reading Audi guarantees info, I found that both are useless, so I canceled those services immediately the day after the purchase. Their finance manager intentionally refused to even file the refund for six months. Probably he wanted to get his bonus for selling those additional services at the end of the year. During that time, he and his colleagues falsely claimed they put the request in the system, while they did nothing. After wasting many hours emailing them and visiting them three times for this issue, they finally issued the request for refund in 2018. I bought a 60k car from them and they made me run for 6 months to get my 1k refund back. They basically have no respect for their customers' time. I respect Audi brand but STRONGLY recommend you to avoid this dealership. If you want to do business with them, then good luck but be prepared for the headache afterward!
EmadSoroush
Jan 15, 2018